This person will perform Project Management responsibilities, managing multiple concurrent projects. He/she will be expected to prepare and maintain detailed project plans, monitor progress against this plan, act as liaison between IT and user departments, and prepare presentations for management. The successful candidate will be expected to keep stakeholders informed of developments related to the projects he/she manages. Throughout all of these efforts, he/she will be expected to guide, support, and enforce adherence to organizational Software Development Methodology (SDM).   Job Responsibilities: - Partners with business leaders and technology professionals to understand business needs and outcomes. - Keep stakeholders informed of status related to the projects managed. Guide, support, and enforce adherence to organizational Software Development Methodology (SDM). - Lead a portfolio of complex change and project initiatives aligned to the strategy and vision of Shared Technology Services Group, including highly technical operational consulting, substantial budget and/or ROI, high visibility, long tail, many stakeholders crossing multiple functional groups. - Implement insurance products supporting personal lines (auto or HO) and commercial lines (commercial auto, property or general liability). - Lead the Information Technology Project team to implement a new product or enhance existing applications that support independent agents or direct consumers. Including but not limited to, front end applications for data collecting, rating, issuing or endorsing, integration of front end applications with company or vendor backend applications, databases or data warehouses and integration with 3rd party’s (credit, state DMV or LexisNexis). - Meet with business partners to establish budget for project deliverables and tracking progress to keep project within agreed upon budget. - Execute change and project management practices including planning for timelines and deliverables, establishing analytical structures to focus the work and developing big picture frameworks that shape the project approach for collaborators and stakeholders. - Managing system requirements, test procedures, and quality standards. Facilitating user acceptance testing and reviewing requirements with business owners and all other stakeholders. - Plan, execute and control projects, establishing realistic estimates and reporting metrics utilizing project planning and tracking tools. - Assess project risks and exposures, identify options and alternatives, make decisions, and implement corrective actions. - Leverage in-depth experience in the policy life cycle system testing. - Present project strategy, timelines, and progress to senior management on a weekly basis.    Qualifications: Demonstrated expertise in: - Developing detailed systems requirements documents using interviews, document analysis, requirements workshops, descriptions, use cases, and business process analysis - Developing time and cost estimates for project(s) and presenting a justification of time and cost estimate of project to the business. - Reviewing and analyzing project requests, evaluating business requirements, and identifying impacted areas for the development of technical solutions, analyzing proposed solutions for technical feasibility and negotiating with stakeholders for approval of best available solution. - Developing and Maintaining Project Plans (including tracking scope, schedule and cost) utilizing Project Management software. - Identifying project risks throughout the project lifecycle, recording discoveries, change controls, and updating project plans to reflect those activities. - Utilizing system development methodologies and lifecycles, i.e. Waterfall, Agile, etc. to implement solutions.   Additional Qualifications: - Property and Casualty experience working for an insurance company on personal lines (auto or HO preferred) or commercial lines (commercial auto, property or general liability). - Experience implementing insurance products supporting any of these lines of business noted above. Specifically, leading an IT project team working with business team to implement a new or enhance existing applications that support independent agents or direct consumers. Including any of the following: - Front-end applications for data collect, rating, issuing or endorsing. - Integration of front-end applications with company or vendor backend applications, databases or data warehouses.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs approximately 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   

At Plymouth Rock we care greatly about our team members and want our people to be happier with us than they could be anywhere else. As an HR team, we strive to bring this vision to life through clear communication, thoughtful policies, employee development, and trusted business partnership.   We are currently searching for a dedicated and passionate Human Resources Business Partner to join our team. This individual will work closely with employees, managers, and leaders to develop and execute on our people strategies. The ideal candidate will have experience in employee relations and/or performance management and be able to help shape HR priorities and best practices.   Essential Functions and Responsibilities: - Work with managers and leaders to bolster engagement and unlock employee potential - Manage and resolve employee relations issues professionally and prudently across the Enterprise - Partner with managers and employees to design, implement and monitor effective performance management plans - Collaborate with members of the HR team and other departments/vendors on key processes and initiatives (e.g. compensation planning, onboarding and training, promotions) - Lead or partner on HR communications tied to key job responsibilities - Oversee compliance initiatives (e.g. training, policies) as needed - Ability to create/leverage reports, customize for business needs, and communicate to peers and management teams - Support our teams from our Boston office four days per week Qualifications and Education: - Bachelor's degree in Human Resources, Business Administration, or a related field - Previous experience (4+ years) in HR or a related role - Excellent written and verbal communications skills - Strong communication and interpersonal skills - Ability to handle sensitive and confidential information with discretion. - Ability to exercise good judgment in complex situations - Comfortable leveraging data in the decision-making process - A desire to learn about the business groups you are supporting - Highly organized and a meticulous attention to details - Ability to problem solve in thoughtful ways - Comfortable managing multiple issues/projects/priorities at the same time - Proficiency in Microsoft Office applications #LI-PC1 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Facilities Services Manager will be responsible for facilities operations of Plymouth Rock’s two historic buildings in downtown Boston. You will oversee occupancy planning and move scheduling, physical security management, and other project based work.    Specific Responsibilities Include: - Plans, coordinates and schedules individual and departmental moves to ensure a smooth transition during the relocation process. - Supports construction project and move management. - Manages the day-to day operations of the physical security team for all public spaces. - Leads Crisis Management, Fire Warden and First Responder team coordination, training and drill activities. - Assists with managing the work order system to ensure prompt resolution and satisfaction. - Assists with annual budget process. - Assists with documenting standard operating procedures within the department.  - Provide oversight and coordination of 3rd party vendor services to include the bidding process.  - Perform special projects for the Chairman and CEO as assigned.  Qualifications: - Prior experience in project management and administration preferred. - Knowledge of building operations preferred. - Prior public police or military experience preferred. - Ability to handle highly confidential information. - Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential. #LI-PC1 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   The Email Marketing Strategist for Plymouth Rock’s Direct division will play pivotal role in growing our brand awareness and increasing quoting traffic through the use of cold email campaigns sent to purchased and acquired lists. Ideal candidates for this position are expected to be innovative collaborators and speak email. You will be tasked with leading effective email marketing strategies, analyzing results, implementing new tactics, and ensuring maximum return on investment. Essential Functions and Responsibilities - Lead the prospecting email strategy for Plymouth Rock’s Direct division and employ tactics that return the greatest engagement.   - Acquire, clean, segment, and manage various email listings for our planned campaigns. - Create, monitor, and enhance email prospecting journeys to improve engagement across various segments - Monitor and report on relevant KPI’s including Bounce Rate, Delivery Rate, Open Rate, Click Through Rate - Collaborate with our Digital Strategy Team to ensure the desired strategy and tactics are implemented accurately. - Track, analyze and report regularly on email campaign results and email KPI’s  - Use research, insights and A/B testing to constantly optimize campaigns.  Qualifications and Education - Degree in marketing, advertising, communication science, or equivalent - 3+ years of email marketing experience, preferably in the cold email/prospecting space - 1 to 3 years of experience using HTML/CSS to create dynamic emails for direct to consumer email campaigns - Proven success implementing and managing cold email campaigns across various email service providers - Strong project management skills and the ability to multi-task effectively - You must have excellent written communication skills, exceptional proofreading and editing skills. - Experience with Salesforce Marketing Cloud is strongly preferred About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   Plymouth Rock Assurance is a leading personal lines insurer in the Northeast. We are looking for a passionate, innovative and proactive Corporate Communications Manager to join our marketing team. As the Corporate Communications Manager, your focus will be to develop strategic approaches to both external and internal communications programs. You will work extensively with senior leaders across the company to understand their communications goals and create strategic approaches to fit those goals. You will have responsibility for measuring, analyzing and reporting on results, while consistently helping us to evolve our communications approaches in line with best practices. To be successful in this role, you must be results-driven, able to collaborate in a cross functional team environment and able to successfully interface with the leaders of the company. The ideal candidate possesses strong interpersonal skills, excellent written and oral communication skills, and a familiarity with the media landscape across both trade and business press.   Essential Functions and Responsibilities Internal Communications: - Develop internal communications strategy for the senior leaders in the company (President/COO, division presidents, etc) in collaboration with Head of Brand Marketing and senior leadership of all divisions and departments - Craft platform for employee/employer brand messaging/creative in partnership with 3rd party agency - Lead execution of all internal communications: - Develop and manage internal communications calendar - Work with internal creative teams to develop materials - Support senior leaders with communication, including crafting messages and talking points - Oversee all internal employee events / company videos - Plan and deploy content across all relevant channels, including intranet, email, in-building monitors, signage, etc. - Partner with IT organization to develop a strategy for overhaul of company intranet - Develop methods for measuring effectiveness of internal communications  External Communications: - Drive overall enterprise PR strategy by leading the external communications program that incorporates new story ideas, media relations, thought leadership/editorial content, speaking opportunities, events and press releases in order to generate media coverage among industry, local and regional media outlets - Manage relationship with 3rd party PR agency - Manage and expand relationships with industry/local/regional news media - Develop and manage strong relationships with key internal partners who can serve as spokespeople for Plymouth Rock - Organize and lead regular media training sessions for all internal partners - Manage overall brand reputation, for both consumer (Reputation.com) and employer (Glassdoor, etc) brand - Oversee inbound requests and help lead crisis communications - Measure and report on effectiveness of external communications - Manage junior PR specialist Qualifications and Education - 5+ years of public relations experience with increasing responsibility, including managing people, interacting with clients, pitching media and supporting new business goals - Public relations agency experience strongly preferred - Proven track record of developing and presenting strategies and results to clients and/or leadership - Strong project management and communication skills - BA/BS degree in Communications, Public Relations, Marketing, or relate   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Other duties as assigned. Qualifications and Education - 3+ years related experience and/or training including comparative negligence auto loss claims. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

This is an existing opportunity to join the Auto Property Total Loss Team in Plymouth Rock’s Independent Agent Channel. This candidate is responsible for the handling Auto Total Losses in a centralized workflow for all 1st and 3rd party claim. The ideal candidate is responsible for creating, handling, and managing all aspects of the Total Loss & Salvage processes in accordance with State specific regulations. We offer training and growth opportunities aimed at helping you build a long-term career with our Company.   Essential Duties and Responsibilities: - Ability to work in a face-paced environment, multitask, while providing excellent customer service - Read and interpret insurance policies, State Regulations, and damage appraisal estimates & evaluations to determine appropriate coverage and settlement - Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc. - Demonstrate high energy and motivation to follow up and take ownership. - Negotiates and communicates all total loss and diminished value settlements per company and state guidelines. - Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners. - Has a basic understanding of vehicle financing / leasing. - Documents all settlements and actions in the claim file system. - Works directly with salvage vendor to move first party vehicles and obtains salvage bids on third party vehicles.   - Acts as an intermediary between the Company, preferred vendors, and customers. Resolves all disputes that may arise - Negotiates and settles claims within their individual authority. Submits and/or escalates claims for approval to their supervisor when over their authority or for guidance, review and/or referral when appropriate. - Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously. - Keeps involved parties and agents updated on the status of the claim and emerging issues. . - Ensures that service, loss, and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Prepares payments to vehicle owners, banks, and lease companies. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours, and up to a three-week stay. - Obtain state licenses as needed in the first six months. Education & Requirements: - 2+ years of claims handling experience including prior handling of total losses and/or diminished value/litigation claims. - College degree or equivalent experience. - General knowledge of vehicle nomenclature. - Excellent communication, organization and interpersonal skills. - Good analytical and decision making skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Must have excellent interpersonal skills and possess the ability to work independently and in a team environment. - Working knowledge of Microsoft Office Suite products - Comfortable conducting searches on popular auto sales sites to validate availability and pricing if necessary. - Multiple state licenses (including CT, NH, NY, MA, RI) or the ability to obtain licenses within six months. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Claims Representative, Subrogation will pursue and recover of money from parties who are responsible for causing losses sustained by our insureds. You will present claims and negotiate settlements with all at-fault parties to ensure maximum recovery. Essential Functions and Responsibilities - Review automobile liability cases and identify all liable parties.  - Contact of all responsible claimants and insurance carriers to ensure timely recoveries.  - Present and explain our theory of liability to an adverse party or arbitration panel. - Negotiate settlements with an adverse carrier’s representative, an attorney or claimant. This may include written drafts of arbitration contentions to argue liability and to dispute reductions to submitted demands. - Earn certification to become an arbitration panelist. - Possess knowledge of regulatory claims handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Participate in proactive team activities to achieve departmental and company objectives. - Attend all internal and external training events as required.   Qualifications and Education - An Associate’s or Bachelor’s degree and/or 3-5 years of claim experience in Casualty, PIP or Physical Damage.   - Strong written communication skills. - Strong organizational skills with ability to multi-task and prioritize tasks. - Proficient knowledge of Microsoft Office. - Able to work in a team and be adept to conflict resolution.

The Data Scientists will take a lead role in the end-to-end process of data science initiatives with limited supervision, including but not limited to model design, structure, development and post-deployment model performance monitoring.  By conducting innovative research through advanced analytics and technical sophistication, the Data Scientist will contribute to create the economic value at scale from both future growth and profitability perspectives.    In this role, you will be set on a constant “treasure hunt” for new data sources to apply the latest techniques for modeling projects.  You will have unparalleled opportunity to apply state-of-the-art machine learning techniques to real world datasets.  You will work on a team of PhD level statisticians to create ground-breaking predictive models using new analytical techniques that determine insurance pure premiums, customer life time value, customer buying behaviors and other related topics.  This work will be used in setting pricing, underwriting, marketing, policy and claims service, fraud detection and product design strategies for the Plymouth Rock group of Companies.  The role is not simply research: you will be part of a tactical team driving the profit and customer growth of an assigned business segment.  The analysis and modeling will be tested via implementation both broadly and on a pilot basis to allow us to learn and refine our approaches in rapid succession. Here is what you will do - Heavily contribute to the end-to-end predictive solution provision process, which includes but not limited to, technical evaluation of data usage, methodological selection, model development and creation/maintenance of post-deployment monitoring capability. - Actively participate the feedback loop among different stakeholder groups to address newly emerging issues in a timely and constructive manner - Collaborate with upper management to evaluate the impact of proposed solutions and incorporates these considerations into recommendations.  - Work with third party vendors and leading research institutions to explore new data source and newer methodologies seeking continuous improvement. - Data Science projects include but not limited to development of pricing models, evaluation of customers’ lift time value, credibility methodologies as well as experiment/algorithm design and implementation on Telematics. - Communicate analytics, strategy and recommendations to diverse audiences, including technical and non-technical. - Manage working streams of high complexity. - Perform other job-related duties as assigned Here is what you will bring to the table - Master from a quantitative area such as STEM (Science, Technology, Engineering and Mathematics), Economics, and Business, PhD preferred. - 5+ years of data science experience of developing and deploying advanced solutions with innovated concepts and sophisticated methodologies in the areas of Finance, IRM (Insurance and Risk Management), and Actuarial Science. - Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, Topics Model and Deep Learnings. - Excellent programming skill of major software packages such as Python, R and SAS - Deep understanding of database principle and solution deployment platform. - Excellent communication skills both written and oral. - Self-starter and critical thinking Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Summer 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver This is a ranged posting, the level will be determined based on your background and experience.    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-SM1

As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to detail is essential. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Here is what you will do - Research customer and agent inquiries and elevate issues to Supervisor as needed. - Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries. - Manage time efficiently and handle multiple tasks in a fast-paced work environment. - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. Here is what you will bring to the table - Above average interpersonal, listening, communication and organizational skills - Good analytical and decision making skills - High energy and motivation to follow up and take ownership - Bachelors or Associates Degree Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Winter 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-RJ1

Here is what you will do:  - Timely investigation of moderate exposure Subrogation losses for Homeowners Property Claim Department - Contact all responsible claimants and insurance carriers to ensure timely recoveries - Prepare and send demands to third parties identified in investigations - Submit claims for authority approval when applicable - Negotiate settlement within assigned authority - Participate in proactive team activities to achieve departmental and company objectives - Collaborate with team members in roundtable discussions and case settlement discussions - Requires Moderate Oversight by Direct Supervisor - Moderate Authority Levels Here is what you will bring to the table:  - Strong verbal and written communication skills - Strong knowledge of property subrogation and recovery laws - Possess strong organizational skills - Ability to multi-task and prioritize tasks - Must have strong interpersonal skills with the ability to work closely with legal counsel, as well as manage outside vendors, and ensure that results are meeting our standards and objectives - Proficient in the use of Microsoft Office - Prior Subrogation experience required - Ability to obtain licensing upon successful hiring Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-SM1

Plymouth Rock Assurance is a leading personal lines insurance carrier committed to providing exceptional service and innovative solutions to its customers and partners. As the Event Specialist on the Marketing Communications Team, you will play a crucial role in building and executing a best-in-class events and experiences program for a variety of audiences, both internal and external. Events will range in size from small group meetings to international experiences for several hundred partners.   You will have an opportunity to inject new ideas, guide groups to memorable destinations, and introduce innovative elements, all to ensure that the events program continues to differentiate Plymouth Rock within our industry. The ideal candidate will have experience planning events of multiple sizes, understand how to apply process to gain efficiencies, and thrive in a fast-moving environment where juggling responsibilities is a must. The Event Specialist role will have a unique opportunity to guide a successful program that continues to grow and expand.   Responsibilities:  - Utilize creative thinking and innovative approaches to design and execute multi-day, multi-faceted events that leave a lasting impression with our target audiences (e.g. customers, prospects, independent agents). Events may include incentive based travel opportunities, annual corporate meetings, golf outings, sports outings, etc. - Deliver outstanding event logistics management from sourcing to contracting and throughout the execution of onsite event experience. - Lead planning meetings and collaborate with internal stakeholders including our field team and senior leadership to understand company event goals and objectives. - Create comprehensive event timelines, ensuring all key milestones and deliverables are met. - Source, negotiate with and manage vendors, including venues, catering, audiovisual and other event-related services. - Manage and track budgets. - Attend functions and events to ensure operations run smoothly, troubleshooting any problems or issues during the course of the function/event. - Work with the Events team to conceptualize and execute the production of promotional and corporate gifts. - 10-15% travel is required to oversee event setup, coordination and on-site management. Events can take place during business hours, evenings, and occasionally on weekends.   If you are passionate about creating memorable event experiences and thrive in a dynamic, fast-paced environment, we would love to hear from you. Please submit your resume, along with a cover letter outlining your relevant experience and why you are interested in joining the Plymouth Rock Assurance team. Qualifications:  Required Qualifications: - 4-6 years of prior event planning experience, preferably in a corporate or hospitality setting. - Willing to travel locally, regionally and internationally. Passport required. - Proven track record of successfully executing a variety of events, from small-scale meetings to large-scale conferences. - Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously. - Excellent written, interpersonal and communication skills with the ability to effectively collaborate with cross-functional teams and senior leaders. - Hospitality experience is a plus, demonstrating an understanding of delivering exceptional guest experiences. - Ability to work autonomously and collaboratively. - Highly organized, able to multi-task and manage tasks effectively. - Bachelor's degree in Event Management, Marketing, Communications or a related field. About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Auto Property Damage Claims Adjuster will assist customers after a motor vehicle accident through knowledgeable communication and management of the claims process. Building relationships primarily over the phone in a fast-paced environment handling first and third party auto property damage claims. The ideal candidate will have 1+ years of prior Property Damage Adjusting experience as well as be familiar with comparative negligence and current state and federal regulatory laws, including NYS Regulation 64. Perks - 4 weeks accrued paid time off + 9 paid holidays per year - Robust wellness, health & fitness reimbursement program - 401(k) bonus program - Tuition reimbursement program - Auto and Home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA, and identity theft protection plans - Hybrid office schedule: 4 days / week in office in Uniondale, NY and 1 day / week remote.   Essential Duties and Responsibilities - Investigate motor vehicle accidents to determine coverage and liability of moderate-high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses. - Collaborate with appraisers/estimators to manage vehicle repairs. - Handle moderate-severe complexity claims with minimal supervision. - Document information related to the claim and make decisions consistent with claims standards and local laws, including NYS Regulation 64. - Negotiate with customers and other insurance carriers. - Evaluate and handle claim payments and resolution of claims without payments. - The ability to leverage our digital and program services to enhance our customer experience and prompt resolution of claims.    Qualifications and Education - A Bachelor’s Degree (B.A.) from a four-year college or university and/or 1+ years related experience. - Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance. - Strong critical thinking, problem solving and negotiation skills. - Able to exercise independent judgement. - In-depth knowledge of customer service techniques and processes. - Possess excellent verbal and written communication skills. - Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products. Compensation range: $75,000-$90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1  

  Responsibilities: - Contact insureds, attorneys and other parties in conformance with Commonwealth Automobile Reinsurers’ (CAR) guidelines to gather required information. - Develop and maintain case files that document all actions. - Understand personal lines and commercial lines automobile coverages; adhere to the policy contract including related coverages, exclusions, etc. - Investigate, analyze, and evaluate liability and damages. - Establish adequate and timely reserves in accordance with company guidelines. - Provide equitable evaluations and settlements through negotiations. - Direct and monitor defense counsel in the handling of cases in litigation, through conclusion either by trial or settlement. - Identify, investigate, and refer potential fraudulent claims to SIU. - Answer questions and resolve problems within established levels of authority. Qualifications:  - Excellent written and verbal communication skills. - Team orientation; excellent interpersonal skills - Exceptional telephone customer service skills - Demonstrated level of competency in time management, priority setting, action orientation and customer focus.  - Strong attention to detail and sense of urgency - BA/BS degree or commensurate casualty claims experience required. - 4+ years of handling Massachusetts automobile claims required. - Commercial automobile experience preferred. - Some litigation experience preferred.   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Overview:  Pilgrim is looking for an experienced insurance investigator for its Special Investigation Unit (SIU). Our investigators are responsible for conducting in-depth field investigations of suspicious and potentially fraudulent claims   Please note this is a field position requiring a work from home arrangement and daily travel throughout MA by company car. This position's primary coverage territory is Central and Western MA.  Preferred candidate will reside within this territory.  Responsibilities:  - Conducts in-person interviews - Prepares clear, concise, detailed reports - Provides recommendations on the disposition of claims - Prepares cases for potential defense and/or prosecution - Examines and analyzes evidence to make recommendations on the acceptance or denial of claims - Protects the company assets and policyholders from fraudulent activity - Identifies, investigates, and refers fraudulent claims to the Insurance Fraud Bureau, NICB, or Law Enforcement Qualifications:  - Comprehensive knowledge of MA personal and commercial lines automobile policies and the laws governing insurance - Possesses excellent written and verbal communications skills - Demonstrated level of competency in time management, priority setting, action orientation, customer focus and composure - The ability to effectively utilize a task manager/claim system to manage messages, diary and system-generated reminders - BS/BA degree (preferably Criminal Justice) - Minimum of three years of SIU field investigation experience or similar related insurance or investigation or law enforcement background  About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    

This position is responsible for providing administrative support for the Claims team.   - Review and enter no fault and/or workers compensation medical bills via bill re-pricing software for processing. - Utilize fee Schedules, Client instructions, and other training material to properly review medical bills. - Pro-actively identify system and/or bill review issues. - Bills processed in accordance with state mandated time-frames, client contractual requirements and established department production standards. - Candidate will be required to maintain acceptable productivity and accuracy levels as determined by company standards. - As necessary, perform quality assurance audits to ensure bill reviews are accurate. - Process and index electronic mail. - Reconciling claims expenses and subrogation recoveries. - Update and/or correct information within the Registry of Motor Vehicles (RMV) Merit Rating Board and AIB interface applications. Knowledge/Skills/Education Required - Proficiency as a Bill Review Analyst with precious experience in medical bill processing. - Ability to work in a high production environment while meeting productivity and quality standards. - Knowledge of Medical Terminology and CPT/ICD-10 coding preferred - Knowledge of multi-state fee schedules preferred - Strong written and verbal communication skills - Team orientation; excellent interpersonal skills - Demonstrated level of competency in time management, priority setting, action orientation, customer focus - Strong attention to detail and sense of urgency   Education/Experience   High School diploma or Associates Degree Certified or experienced Medical Bill Reviewer Designation a plus   About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1

This is an existing opportunity to join the Rental Operations Team in Plymouth Rock’s Independent Agent Channel. This newly developed Rental Team centralizes all rental needs for 1st and 3rd party claims. The ideal candidate is responsible for creating, handling, and managing all aspects of our rental reservations in accordance with State requirements. We offer training and growth opportunities aimed at helping you build a long-term career with our Company.   Essential Functions and Responsibilities: - Ability to work in a face-paced environment, multitask, while providing excellent customer service - Read and interpret insurance policies, State Regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines - Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc. - Demonstrate high energy and motivation to follow up and take ownership. - Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc. - Adheres to privacy guidelines, law, and regulations pertaining to claims handling. - Required to obtain needed licenses within the first 90 days. - Other duties as assigned.   Qualifications and Education: - Excellent communication, organization and interpersonal skills. - Good analytical and decision making skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Must have excellent interpersonal skills and possess the ability to work independently and in a team environment. - Intermediate MS Office skills required. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. - Ability to handle multiple tasks simultaneously. - Must be able to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - An Associates or Bachelor’s degree preferred; or two to three years related Personal Lines experience and/or training; or equivalent combination of education and experience. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Overview: This position is responsible for reviewing and evaluating Homeowners new business applications, renewals, endorsements and inspections for completion, accuracy, and compliance with underwriting guidelines. Within company policy and guidelines, make underwriting decisions using appropriate tools and use independent judgment in accordance to given authority.  The ideal candidate will also provide underwriting support and direction to agencies to improve their growth and profit objectives.  Emphasis is placed on customer service, agency underwriting, and building relationships in support of corporate goals.  Responsibilities: - Communicate with customers and agents via email and verbally, regarding policy inquires, quality of business or service related issues - Assist with incoming department calls - Perform research and make coverage decisions and policy changes according to established guidelines - Develop and maintain complete product knowledge of the homeowners product for multiple states - Data-entry of basic policy data - Trouble-shoot policy systems to issue renewal and endorsement transactions Qualifications:    - Ability to adapt and remain positive in a changing environment - Above average interpersonal, listening, communication and organizational skills - Excellent analytical and problem solving skills - Excellent computer/data entry skills with attention to detail - Flexibility and ability to work under pressure - High energy and motivation to follow up and take ownership• - Knowledge of the Homeowners contract and coverages is required Education:   - Four-year College degree is required About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

In this role you will be handling the field adjustment and management of Large Loss homeowners property claims in MA (Greater Boston area).   Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - A minimum of 5-8 years of homeowners adjusting experience. - Comprehensive understanding of Connecticut and New York claim handling compliance regulations. - Comprehensive understanding of property homeowner policy and claims process. - Mastery of Xactimate 28. - Familiarity with water mitigation auditing programs preferred. - Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives. - Must possess excellent writing skills. - The ideal candidate will be a self-starter, with the ability to work independently. - Ability to obtain licensure in other states if requested. - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $85,000 - $115,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1