Claims Project Manager, Homeowners Insurance  

Job Locations-US-MA-Boston  

Plymouth Rock Assurance is looking for a claims operations specialist who can conceptualize, design, test, and/or execute ideas resulting in new and viable business processes and offerings to build a sustainable competitive advantage.  This role would be responsible for working in Project Management, Vendor Management as well as Training and Quality & Compliance. This is a high profile position with a significant impact on the organization.  This role will be instrumental in the development of our quality and compliance team as well as other projects which will influence the homeowners organization. 

This person will be responsible for the facilitation, planning, execution, and delivery of moderately complex claims projects intended to accomplish business goals and objectives within prescribed timeframes and budgets. They will also be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. 

Here is what you will do: 

Vendor Management 

• Build influential partnerships across the homeowners claims industry to uncover competitive insights, synergies, and explore cutting edge solutions 
• Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. 

• Lead industry-disrupting technology initiatives 
• Partner with business owners of key outsourced capabilities, leverage data to measure effectiveness and ensure work goes to the right vendors based on past performance. 
• Work with claims leaders to define opportunities where sourcing is the appropriate lever to bring expertise or scale to our operation to improve claims outcomes and member service. 
• Manage expense process, and maintain ongoing compliance, accountability, and measurement. Ensure vendor regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. 

Training & Onboarding 

• Lead efforts to implement and train the claims staff on new technology and vendor programs 
• Lead training team members in maintaining schedule to move organization forward with appropriate business initiatives 
• Collaborate with claims leaders to enhance the employee onboarding program and coordinate with business owners to facilitate development of programs as necessary 

Quality & Compliance 

• Lead efforts to ensure quality and compliance expectations are met throughout the operation 
• Plans, develops, executes and monitors all Quality evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects. 
• Coordinate staff training to address deficiencies or opportunities surfaced through quality audits 
• Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts. 

• Communicates on behalf of Plymouth Rock to regulatory and governmental inquiries and maintains a central file for such documents 

Here is what you will bring to the table:

• Bachelor's Degree OR 3 years of related homeowners experience beyond the minimum required may be substituted in lieu of a degree. 
• Comprehensive understanding of 1st Party and/or 3rd Party Property Claims 

• Comprehensive knowledge and demonstrated application of project management tools and methodologies. 
• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues. 
• Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies. 
• Experience supporting projects with complex deliverables 
• Understanding of State specific regulations and property and casualty homeowner claims process  

• Excellent written and verbal communication skills. 
• Strong organization and research skills. 
• Detail oriented and curious. 
• Personable and able to work effectively with a wide variety of people. 

About the Company  

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

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