Plymouth Rock Assurance

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Job Locations US-MA-Boston
The Head of Instructional Design is responsible for working collaboratively with subject matter experts and cross-functional partners in the systematic design, development and delivery of instructional materials and experiences, both digital & physical, in a consistent and reliable fashion that enables efficient, effective and engaging adult learning. The role will be responsible for creating the organization’s learning and development strategy, implementing the strategy and quantifying its success. Finally, the role will take on a leadership role in building the appropriate infrastructure and operations to support, embrace, mentor and enhance the organization’s current learning environment. The role will report to the Chief Operating Officer and will partner with a team of senior executives that are passionate about developing the careers of their colleagues.   Core Responsibilities: - Create and implement a Learning and Development (L&D) Strategy that fosters a learning culture. Create a roadmap that delivers short term value while aligning with a longer term vision. - Establish an intake and review of existing collateral process for identifying, prioritizing and selecting high value L&D programs - Create a standardize methodology similar to the L&D ADDIE Model (analyze, design, develop, implement and evaluate) that can be replicated across the organization. When appropriate, partner with vendors to support the ADDIE model. - Design a repeatable organization assessment to identify learning opportunities. - Ensure standard learning designs includes assessments that can capture the success of each module and tracks individual and organization results. - Develop a strategy for capturing employee’s training certifications through their employee professional journey. - Partner with Marketing team on the design and implementation of B to B training modules on Plymouth Rock Assurance products and services.Create and monitor use of self-directed training for both new hire and existing associates. - Coordinate with Legal for the dissemination of any training materials associated with any Legal and Regulatory issues. - Independently design, develop and deliver creative, performance-based training programs, modules, and materials in multiple modalities, including synchronous remote learning. methodologies, blended classroom learning, interactive e-learning modules, videos, infographics, guides and resource materials. - Create the appropriate infrastructure to support the L&D Strategy and training programs. This includes policies, processes, procedures, systems and staff. Manage, administer and monitor the logistics and compliance related to the program. This includes delivery as well as tracking course completion and effectiveness. - Establish metrics that monitor and measure the successes and gaps of the L&D program. Based on the measured results and feedback, establish targets that continuously improve the L&D program and transform it into a recognized “best-in-class” program. Expertise: Education: - Bachelor's degree in Adult Learning, Leadership Development, Organization Development, Psychology, Human Systems, Instructional Systems Design (or related degrees) - Master’s Degree in Education, Instructional Design or related field (is this preferred or required?)   Experience: - 5+ years of experience in instructional design techniques (including classroom & virtual content); knowledge of adult learning theories; expertise in developing instructional resources - Experience with collaboration tools, digital instructional tools & Learning Management Systems including Brainshark - Experience in creating and managing L&D programs - Ability to link strategy to execution and have experience taking risks & learning from failures.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Executive
ID
2023-3739
Job Locations US-MA-Boston
Job description We are currently seeking an Associate Claims Representative to fill a position in our South Station area office. In this position you will be responsible for the investigation, evaluation and disposition of first and third party auto property damage claims.This is a great opportunity for an eager person who thrives in a fast paced work environment to start a career with a financially sound company. In this role you will be the first point of contact for customers who are involved in accidents. You will deliver on Plymouth Rock’s promise to be there when our customers need us the most.   Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim. - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned. Qualifications and Education - 1+ years of Claims handling experience  - A friendly, customer service focused orientation - Excellent oral and written communication skills - Excellent organizational and problem solving skills - Property and casualty claims handling experience desired, but not necessary - Ability to multi-task and a proficiency personal computers - Bachelor or Associate's Degree  Perks:  - Office Schedule - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-SM1
Category
Claims
ID
2023-3726
Job Locations US-MA-Boston
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   The Senior Accountant, Treasury Operations is responsible for day to day activity relating to treasury operations, cash accounting, cash management and investment accounting. The Senior Accountant will support the Treasury Manager by assisting in preparation of cash forecasts for the enterprise, monitoring daily cash inflows and outflows in the Treasury Management System (TMS) and preparing cash transfers in the TMS. In addition, this position is responsible for completing the monthly investment accounting close, including posting investment journal entries to the general ledger, reconciling balances to the Investment Accounting system and preparation of STAT and GAAP schedules and footnotes. Essential Functions and Responsibilities - Works independently with judgment to communicate up when appropriate - Represents Finance in meetings with the business - Solid understanding of how each Finance function works - Ability to explain financial results and drivers to financial statement users - Participate in proactive team efforts to achieve departmental and company goals - Prepare and review investment accounting journal entries and ledger account reconciliations - Prepare and review investment schedules and footnotes for GAAP and STAT financials - Use the Company’s Treasury Management system and various banking portals - Prepare daily Treasury payments - Monitor daily cash balances and funding needs for the Enterprise - Enterprise cash forecasting and review - Assist with the administration and accounting for the Company’s Intercompany Lending and Cash Pooling program - Assist in the preparation and analysis of bank fee budgets and forecasts - Participate in the implementation of current and future Treasury and Finance systems - Perform other duties to ensure team goals are met Qualifications and Education - Bachelor's degree (B.A.) in Accounting from four-year college or university; and five to ten years related experience - Insurance industry experience is highly preferred - with Clearwater Analytics. - Strong working knowledge of general ledger systems; preferably Workday. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Proficient personal computer skills including MS Excel, MS Access, MS Word electronic mail, record keeping, routine database activity, etc. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Finance
ID
2023-3718
Job Locations US-MA-Boston
The Plymouth Rock Home team is a start-up within a well-established insurance company. Our @Home product boasts a best-in-class agent and customer sales experience, and offers a suite of coverages innovatively designed to protect what our customers value most. Join a team of entrepreneurial-minded people laser-focused on building an innovative, profitable, and fast-growing homeowners insurance business!   You will… - Own the development and implementation of underwriting levers, agent commissions, and other non-rate actions - Execute on projects of high complexity using data to identify, test, and solve strategic challenges within the homeowners insurance space - Critically evaluate current processes and proposed solutions to drive the best outcome - Collaborate with Underwriting, Service, Distribution, IT, Claims, and Actuarial to execute on our strategy and channel feedback that can be used to improve product growth and profitability - Act as a product expert, demonstrating a thorough understanding of our range of products - Understand and monitor the competitive, legislative, and regulatory environment for homeowners insurance by proactively identifying emerging threats to our objectives and implementing solutions - Lead and develop a team of highly engaged product analysts - Serve as a mentor to other team members on aspects of project work, insurance, and general business knowledge You know… - How insurance pricing works and how to navigate a complex regulatory environment - How to utilize quantitative approaches to generate sound business analyses with strong attention to detail - How to leverage predictive modeling and other quantitative concepts interpret these concepts for business application - How to synthesize multiple data sources to organize data into a logical format for analysis - How to take ownership of challenging business issues, making decisions with limited or incomplete data and see issues through to resolution - How to motivate a team of highly engaged analysts and data scientists You have… - Experience with insurance product design and ratemaking - Programming query experience (SQL preferred) - Excellent project management and problem-solving skills - Experience developing, prioritizing, and implementing a game changing product strategy - Experience managing relationships with stakeholders ranging from upper management to with technical developers - Ability to communicate effectively to both technical and non-technical audiences - Bachelors or higher level degree preferred This is a range posting of Associate Product Manager, Product Manager or Senior Product Manager. The offered level will depend on the candidate’s experience and skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Product Management
ID
2023-3709
Job Locations US-MA-Quincy
The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Quincy, MA and Braintree, MA regions. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities: - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all state regulations. - Liaison to Body Shops in our GRP network.   - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and MA Fair Claims Practices Act. Qualifications and Education:    - Assigned Territory – Quincy, MA and Braintree, MA regions - Must have a valid Massachusetts Auto Damage Appraiser License - Must have valid driver’s license and favorable driving record. - A minimum of 1-3 years of auto claims appraisal experience. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills   About the Company:   Plymouth Rock is a leading auto insurance provider serving more than 650,000 customers across New York, Connecticut, Massachusetts, New Jersey and New Hampshire. Tapping into its 30+ years of industry experience, Plymouth Rock has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents, with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice – to do business the way they want. Plymouth Rock is headquartered across from South Station in Downtown Boston, with offices across New England, New York and New Jersey. With more than $1.7 billion in premiums underwritten and serviced, the Plymouth Rock Group employs over 1,800 people and writes insurance through 800+ independent agents. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-DF1
Category
Claims
ID
2023-3708
Job Locations US-MA-Boston
The Commercial Auto Underwriting Associate will support the Plymouth Rock Commercial Auto Underwriting team through extraordinary customer service, efficient transaction processing, and attentive underwriting review.  The ideal candidate must have an analytical mind and work with the team to provide timely, courteous and efficient service.    Here is what you will do - Provide extraordinary service to our policyholders and agents , promptly answering inquires on policies, coverages and premiums; take ownership for thorough follow-up, completion, or escalation of all tasks. - Utilize the company’s various systems and procedures to provide knowledgeable and professional customer service on inquiries regarding billing and underwriting of Commercial Auto accounts.  Elevate issues as needed. - Process data entry and clerical duties, ensuring transactions are completed accurately and efficiently in compliance with established procedures and to maintain productive time service standards.  Transactions include quote rating, new business, policy changes, renewals, cancellations, and running of reports to support team underwriting review. - Analyze transactions efficiently and with strong attention to detail to evaluate underwriting acceptability and to determine proper processing. Gather required detail for analysis and processing, also utilizing third part data. - Develop and foster Agent/Company Relationships through reliable performance and effective communication that is delivered clearly and with considerate service. - Manage time efficiently and handle multiple tasks in a fast-paced work environment. - Assist team members with projects as needed in a timely fashion. - Maintain a positive demeanor and work well in a team environment. Here is what you will bring to the table - College degree or equivalent experience in an insurance position - Minimum of 2 years customer service, processing or related work experience - Excellent computer/data entry and analytical skills - Strong analytical, critical thinking, and decision making skills - Excellent verbal and written communication skills - Very detail-oriented and strong self-motivating individual with excellent organizational skills, the ability to work independently to prioritize dynamic responsibilities, as well as to multitask and collaborate well in a team environment - Working knowledge of Microsoft Office products - Experience in automobile insurance including knowledge of commercial automobile products and rating preferred   Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Summer 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-RJ1    
Category
Underwriting
ID
2023-3693
Job Locations US-MA-Boston
The Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages.  Appraisals will be completed from our CarPics program and consist of minor damage accidents.  The Appraiser will be required to provide a high level of customer service while utilizing measures to control severities.  This position will reside in our Boston, MA office (this is NOT a field position on the road).   Essential Functions and Responsibilities:   - Work in a team environment with our Virtual Estimating division in the Boston, MA office. - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Efficiently write accurate estimates based on photos and videos while meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (MA, CT, NH.)   Qualifications: - MA Appraiser License required. Additional state licenses a plus!  - College Degree preferred. - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Must apply and secure CT Appraisal License. - Comfortable completing inspections of damaged vehicles virtually. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-DNI
Category
Claims
ID
2023-3691
Job Locations US-NJ-Woodbridge | US-MA-Boston
Due to company growth we are opening a new Digital Product Manager position that will sit on our Digital Strategy Team. The successful candidate will have the opportunity to work on cutting-edge digital strategies, including developing and executing online approaches for servicing Plymouth Rock's innovative products and capabilities, as well as working on digital retention strategies for Auto and Home insurance products.   The Digital Product Manager will be responsible for developing our eService desktop and mobile app experiences and strategy, while leading the delivery of enhancements to achieve reduced cost through contact rates, higher customer ease, and other key business goals. The person who fills this role will work closely with other leaders across the enterprise, as well as other stakeholders, to develop digital experiences for a world-class customer experience. They will also lead the development of the company's web features and serve on the Digital team, working with IT and all other departments to create enterprise solutions that drive business results. The role requires an individual with a passion for and track record of data-driven decision making, who can tell their story with data, trends, and performance statistics.   In addition to Digital Experience, the ideal candidate will have Business Analyst, Project Management, and Relationship Management skills. The incumbent will report to the Director of Enterprise Digital Experience and have a direct report.   Essential Functions and Responsibilities:   - Improve self-service results across a range of exciting customer behavior metrics. - Collaborate regularly with IT on strategies, solutions, resources, and budget, including managing IT spend budgets and monitoring and managing frequent stand-ups. - Manage the project backlog and Service Goals for the eService and Mobile App channel annual goals. - Translate business strategies into product strategies, roadmaps, and specifications. Challenge current processes and proposed solutions to obtain the best outcome. Interface with other departments to strategically address their needs as they relate to the product. Review documentation, interpret rules, and coordinate activities with marketing, customer service, underwriting, finance, and information technology. - Determine the prioritization of initiatives and resources based on business needs and go-to-market strategies. - Proactively identify and resolve risks, issues, and roadblocks to ensure the team meets all strategic, financial, and technical goals. - Implement forward-thinking processes aimed at developing and improving the customer experience to improve retention/satisfaction based on extensive analytics and a comprehensive understanding of the business goals and economics.   Qualifications: - Bachelor's degree required - Professional experience creating servicing experiences for financial, professional services, or retail companies. - Career path through service channels (Customer Service, Call Center, etc.) is a plus. - Necessary skill sets include technical, analytical, and strategic skills, with project (Agile and Waterfall) leadership abilities. We are a roll-up-your-sleeves type organization, and as such, we are seeking a candidate who is comfortable getting in the trenches to dissect various issues and opportunities to advance our collective business objectives. - Agile, Scrum leader experience. We are looking for candidates who can influence and drive the usage of Agile, requirements, and user stories as the way we work. A minimum of 2 years of experience leading agile projects is required. - Possess highly analytical skills, problem-solving skills, and decision-making ability. The incumbent must have the ability to understand web data and the ability to work with and translate data into a story. - Experience developing drop-off funnels and improving funnel drop-off performance. - Demonstrated multiple years of experience with SQL, Tableau, Heap, Google Analytics, and Excel. - 2 or more years of experience with Process Improvement and performance improvement methodologies are highly desirable, Lean and Six Sigma are a plus. - Proven experience with managing and improving customer satisfaction with voice of the customer (VOC) analytics. - Strong track record of driving consensus across all levels of an organization, with a primary focus on improving the agent experience. - Demonstrated ability to build innovative digital products/services in a high-growth environment. - Ideal candidate will possess both strategic thinking expertise and the ability to plan and execute tactical initiatives. - Proven ability to collaborate cross-functionally and influence outcomes. - Proven effectiveness in a fast-paced, hands-on environment – willing to do whatever it takes to get the job done. - Excellent communication and writing skills: this role is a high-visibility role. - Ability to adapt to changing business priorities and a strong work ethic. - Ideal candidate has prior experience working in insurance distribution channels, preferably with direct sales and servicing. - 3+ years of Digital Insurance project work is a good alternative as well. - Ability to manage and develop staff.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes      
Category
Product
ID
2023-3688
Job Locations US-MA-Boston
This Customer Service Representative will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Essential Functions and Responsibilities  - Research customer and agent inquiries and elevate issues to Supervisor as needed. - Accurately enter and update policy information in a timely fashion in accordance with established procedured and handle phone inquiries. - Manage time efficiently and handle multiple tasks in a fast-paced work environment. - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. Qualifications and Education  - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision making skills. - High energy and motivation to follow up and take ownership. - College degree  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1
Category
Customer Service
ID
2023-3683
Job Locations US-MA-Boston
Lead Marketing Analyst   Reporting directly to the Chief Marketing Officer, the Lead Marketing Analyst will lead a broad range of data management, reporting and analytical activities designed to help Plymouth Rock Home Insurance maintain and extend its competitive edge with respect to marketing and sales management, partner and agent management, consumer acquisition, and expense control.   Essential Functions and Responsibilities: - Operate within an efficient and sustainable data structure and environment to support automated reporting, business intelligence, analysis and predictive modeling - Monitor company performance relative to history, targets and the competition through internal data sources, industry data and other publicly available data - Work with the Marketing department’s management team to continually develop metrics and reporting that enable rapid understanding performance relative to objectives and competition - Design, produce and analyze monthly results reports against operational metrics and deliver same to senior management - Assist in business research by participating in hypothesis generation, gathering data, identifying root causes of problems or opportunities and proposing solutions, on the basis of analytic findings - Conduct ad hoc analysis to address key business questions; leverage data driven insights to make recommendations for process and workflow improvements - Liaison for Analytics team with user groups, key stakeholders and project teams; acting as a subject matter expert and resource for data, information and reporting needs.Partners with Enterprise Data teams to ensure consistency of definitions in reporting across Home Group and enterprise reports.   Technical Proficiencies: - Advanced knowledge of SQL & Tableau - Proficient in other Microsoft Office suite products - Comfort in working with relational databases - Skilled in SQL, preferably experience in managing SQL Server Reporting Services - Knowledge of one or more of the following: MS Access, DB2, Hyperion, Business Objects or similar business intelligence tool(s) - Ability to manage structured and non-structured data from multiple sources   Qualifications and Education: - Bachelor’s Degree in business, analytical or system development discipline desired (engineering, statistics, economics, mathematics, computer science, software development) - Prior programming experience required - Prior marketing analytics and/or insurance experience preferred - Project management experience preferred - Exceptional analytical and creative problem solving abilities - Strong data management skills - Ability to effectively communicate results and ideas (both verbal and written skills) to Marketing leadership, and to other audiences outside the department - Intrinsic sense of urgency with ability to prioritize workload, meet project deadlines and drive results - Intellectually curious and interested in exploring new ways to analyze data and effectively deliver findings to both technical and non-technical audiences   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI  
Category
Marketing
ID
2023-3682
Job Locations US-MA-Boston
Plymouth Rock Assurance is looking for a Principal UX Designer to lead UX design across the enterprise and deliver a UX vision, along with a plan for evolutionary, iterative updates that actualize the larger vision over time. We are redefining the insurance industry by changing the way we work and putting our customers first. This is a fast-paced environment where decisions are data-focused and collaborative.   Essential Functions and Responsibilities:   - Lead the definition of the design work and deliver business outcomes across multiple business units - Partner with stakeholders to help inform product strategy - Drive UX consistency across the organization and work cross-functionally to foster collaboration - Identify target user groups and carry out interviews or other types of inquiry to help understand user needs - Ensure the creation and implementation of customized experiences for the digital user - Produce high-quality solutions through flow diagrams, graphic designs, storyboards and site maps - Provide guidance on the implementation of UX research techniques and testing activities to assess user behavior - Maintain a competitive edge against competitor products and industry trends - Perform tests on user interface elements such as CTAs, layouts, target links, landing pages and banners - Understand product specifications and user psychology and predict what might work for both - Communicate designs and design principles in a way that resonates with the audience   We are looking for an energetic leader who has:   - Extensive UX knowledge and experience - Experience selecting the best UX tools and methodologies and implementing them for an organization  - A strong and demonstrable history of making customer experiences measurably easier - A strong desire and ability to provide leadership, direction, and mentorship to a team of designers - Ability to understand business metrics and translate company goals and objectives into digital experiences that achieve the goals - Excellent interpersonal and communication skills to communicate ideas to key stakeholders - Problem-solving skills to determine solutions to user experience challenges - Multi-tasking and time management skills, with the ability to prioritize tasks effectively - Analytical mind with business acumen - Attention to detail and mastery of information design   Additional Qualifications:   - Previous experience managing UX designers preferred - A portfolio of work that can be reviewed as part of the interview process is required - Demonstrated expertise on both web and mobile platforms - History of UX leadership qualities (mentorship, education, best practices etc.) - Ability to collaborate daily with a high performing team of Product Owners and Business Intelligence Analysts as part of the Digital Experience Team - Experience with project management and research - Candidate should have a Bachelor’s Degree in design or computer-related programs such as Human-Computer Interaction (HCI). Training in using HTML/CSS and JavaScript - Will consider experience in lieu of some of this - Proven experience using design software. Adobe experience a plus.     About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-DNI  
Category
IT
ID
2023-3679
Job Locations US-MA-Boston
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This position is responsible for applying knowledge and experience to our claim processes, data analytics and SIU investigations to support the development and implementation of technical and analytical solutions to address SIU business and analytical needs.  This individual will implement operational, fraud and analytical models, and organize data input and output to develop and communicate recommendations.  The successful candidate will have the abilities necessary to create business intelligence reports, social media assessments, link analysis (Net-Map) and other sophisticated data mining activities. Essential Functions and Responsibilities - Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process. - Identify patterns and trends using our internal claim, medical and policy data tables. - The ability to receive investigative requests from the field staff, internal claim associates and underwriting to discover developing patterns, trends and changes in suspicious activity. - Proven ability to acquire, analyze and interpret information from various data sources and formulate theories regarding trends and patterns required. - The ability to identify trends and common indicators within particular claims and territories and determine if further investigation is warranted. - The ability to present to management in a clear and concise manner the approach to address potential suspicious/fraud activity that could impact the company. - Proactively monitor industry information bulletins and NICB alerts to determine potential exposure to the company. - Conduct data mining activities and data analysis using available tools and internal databases.The ability to work with our product department on predictive analytics and pattern analysis initiatives. - Collaborate with others in developing visual analytics to support complex investigation data involving multiple claims and multiple entities participating in the fraudulent schemes. - Utilize data visualization tools and/or other analytics software to create reports for the team and/or management on the territory specific SIU operational performance. - Develop metrics to measure various characteristics of the SIU business to replicate and improve current measures and create new metrics and ways to view and analyze results. Qualifications and Education - Knowledge of information technology and data analysis methodologies, including understanding how technology can leveraged to proactively impact suspicious/fraud activity. - The ability to manage and analyze large volumes of data from various internal and external sources and develop recommendations. - The ability to read and interpret complex information and explain it to others; listen actively, stay focused, identify hidden messages and draw out underlying issues. - Organizational skills with the ability to organize data in manageable subsets and the ability to get requests completed timely and accurately. - Proven excellence in critical thinking and conceptual skills’ creative use of varied research methods. - Advanced proficiency with Microsoft: Excel, Access and Visio. Tableau and SQL knowledge would also be preferred. - Competencies: Analytical, interpersonal skills, communication skills, focus on customers, ability to prioritize - A minimum of a four year college degree in a related field with a concentration on information technology, mathematics, economics, statistics and/or engineering and criminal justice. - Insurance related designations (SCLA, CPCU, and AEI) are a plus. - Three or more years of claims and/or insurance experience preferred. - Prior Property and Casualty experience preferred            About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Claims
ID
2023-3673
Job Locations US-MA-Boston
Job titleCustomer Care Associate- Work Part time until you graduate, then become Full Time!Job description Overview:Who are we? Plymouth Rock is a leading auto and home insurance provider serving customers across Connecticut, Massachusetts, New Jersey, New Hampshire, New York and Pennsylvania. Headquarters is in Boston right across the street from South Station. What you’ll be Doing: In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders by phone and email. Responsibilities: - Primarily responsible to provide extraordinary service to our policy holders and agents by phone and email - Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. - Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. - Provide training to our independent agency force in support of our products and services. - Complete all assigned project work qualitatively and in a timely manner. Knowledge, Skills, and Abilities Required: - Excellent oral and written communications skills. - Sound problem resolution and analytical skills. - Excellent organizational skills and the ability to work in a fast past environment. - Sound knowledge of Microsoft Office. - Employees will be working 10-18 hours a week between Monday-Saturday. Education & Experience: - A Bachelor’s degree or enrolled in a degree program - Minimum of 1 year of overall work experience. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Service
ID
2023-3667
Job Locations US-MA-Boston | US-CT-Farmington | US-NH-Concord | US-NY-Uniondale | US-NJ-Woodbridge | US-NJ-Parsippany
This is a desk position responsible for supervising and managing large losses from assignment to conclusion.  The individual will be handle highly sensitive and complex claims. You will be part of a fast-moving team, expected to provide excellent customer service and help enhance our process and culture with your insight and experience.      Responsabilities:  - Receive assignment, send out appropriate acknowledgements. - Contact insured or their representative to discuss the loss and advise of coverage and handling procedures. - Secure recorded statements. - Assign as needed: independent adjuster; building consultant; Cause and Origin investigator; contents specialist; temporary housing provider; experts as required (engineers, etc.); etc. - Identify subrogation potential and liability exposure. - Place insured in temporary housing and issue drafts for related expenses. - Secure, review and approve building estimates, invoices, personal property evaluations, etc. - Provide evaluations to insureds or their representative. - The skills to effectively negotiate with Public Adjusters, General Contractors, mitigation/restoration vendors and attorneys - Discuss coverage and loss with insureds or their representatives and issue payments accordingly. - Meet targets for service, accuracy, productivity and expense management. - Maintain professionalism and provide excellent customer service - Adhere to state requirements. Requirements and skills: - Bachelor’s degree preferred - Seven years of homeowners adjusting experience or equivalent - Experience handling large losses/fire losses on a regular basis - Ability to obtain licensure in applicable states and complete CE credit/classes where necessary - Mastery of Xactimate X1 preferred - Proficiency in the Microsoft Office suite of software - Comprehensive understanding of: State specific claims handling compliance regulations; property homeowner policy; and claims processes; - Familiarity with water mitigation auditing programs preferred - Must have strong interpersonal skills and the ability to effectively communicate with policyholders and outside vendors to ensure that results are meeting our standards and objectives - Must possess excellent writing skills - Valid Driver’s License and proficient driving record About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-SM1
Category
Claims
ID
2023-3666
Job Locations US-MA-Boston
In this role you will be handling the field adjustment and management of homeowners property claims in Massachusetts.    Responsibilities Include: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Qualifications: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  Education: - Bachelor’s Degree from an accredited four-year college or university is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-SM1
Category
Claims
ID
2023-3661
Job Locations US-MA-Boston
Who are we? Plymouth Rock is a leading auto and home insurance provider serving customers across Connecticut, Massachusetts, New Jersey, New Hampshire, New York and Pennsylvania. Headquarters is in Boston right across the street from South Station.   What you’ll be Doing: In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders by phone and email. Students looking for Part Time employment are encouraged to apply!   Responsibilities: - Primarily responsible to provide extraordinary service to our policy holders and agents by phone and email - Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. - Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. - Provide training to our independent agency force in support of our products and services. - Complete all assigned project work qualitatively and in a timely manner. Knowledge, Skills, and Abilities Required: - Excellent oral and written communications skills. - Sound problem resolution and analytical skills. - Excellent organizational skills and the ability to work in a fast past environment. - Sound knowledge of Microsoft Office. - Employees will be working 10-18 hours a week between Monday-Saturday. Education & Experience: - A Bachelor’s degree or enrolled in a degree program - Minimum of 1 year of overall work experience. - Personal Lines Auto (MA, NH, and CT) preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over  $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Customer Service
ID
2023-3657
Job Locations US-MA-Boston
Job description We are currently seeking an Associate Claims Representative to fill a position in our South Station area office. In this position you will be responsible for the investigation, evaluation and disposition of first and third party auto property damage claims.This is a great opportunity for an eager person who thrives in a fast paced work environment to start a career with a financially sound company. In this role you will be the first point of contact for customers who are involved in accidents. You will deliver on Plymouth Rock’s promise to be there when our customers need us the most. This is a salary based position ($47,000 a year) that comes with full benefits including tuition reimbursement. No prior insurance experience is required and you will receive extensive training as well as advancement opportunities.   Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim. - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned. Qualifications and Education - A friendly, customer service focused orientation - Excellent oral and written communication skills - Excellent organizational and problem solving skills - Property and casualty claims handling experience desired, but not necessary - Ability to multi-task and a proficiency personal computers - Bachelor or Associate's Degree  Perks:  - Office Schedule - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-RJ1
Category
Claims
ID
2022-3644
Job Locations US-MA-Boston
This position will have overall management responsibility for the New England financial planning and analysis team.  The FP&A Director will partner with the cross-functional management team on strategic planning initiatives utilizing a data-driven approach to decision-making, and will also lead the company’s budgeting, forecasting and performance analysis.  Candidates should have proven track record of success.   Specific Responsibilities Include: - Coordinating all aspects of company’s annual planning and budgeting processes. - Analyzing financial and operational performance and preparing monthly reports to senior executives and quarterly updates for the Board of Directors. - Developing monthly premium, loss and earnings forecasts and variance analyses for each company and the consolidated Plymouth Rock group of companies. - Aligning the organization on appropriate financial performance targets, including return on equity, combined ratio, and cost structure between loss and expense. - Developing multi-year financial planning models for each business segment that serve as the foundation for the strategic planning and the development of operating plans. - Provide financial analysis around business growth/profitability initiatives. - Driving key FP&A process improvement initiatives, including improved forecasting of losses and the development of balance sheet and cash flow forecasting modules for both GAAP and statutory accounting principles. - Improving product, state and channel cost accounting and management reporting to bring greater transparency to segment cost drivers and improve the accuracy of pricing indications.   Qualifications: - Bachelor's degree in Accounting or Finance. - Minimum of 12 years of FP&A experience with progressive levels of responsibility. - Insurance industry experience (life or P&C) strongly preferred. - Demonstrated ability to lead in a team environment by driving the FP&A team and influencing peers within the broader Finance team and across the business. - Superior analytical skills with the ability to clearly link financial results to performance drivers, generate alternatives, and drive positive change. - Ability to anticipate, identify, and resolve complex financial issues. - Excellent MS Excel skills. - Demonstrated proficiency with financial modeling. - Process-orientation with continuous improvement mindset. - Results-oriented, with a demonstrated ability to deliver. - “Can do” attitude with ability to work effectively under pressure. - Excellent communications skills with ability to communicate complex financial issues in clear/concise manner About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1
Category
Finance
ID
2022-3640
Job Locations US-MA-Boston
The Business Reengineering Principal will work with cross-functional teams to significantly improve business models that leverage intelligent automation. The goal of this role is to improve end-to-end processes that start and end with the customer. In this role you will partner with a business unit to diagnose issues, design solutions, implement recommendations and support measuring the business outcomes. In addition to leading a variety of reengineering activities, you will also act as a change agent to ensure solutions are implemented and projected business results are achieved. This individual must have strong leadership, problem solving and communication competencies.   Responsibilities: - Methodology: Successfully lead teams through all phases of a Lean, Six Sigma or Reengineering effort (e.g., discover, diagnose, design, implement, measure & improve) and all aspects of an improvement (e.g., people, process, technology & policy). - Delivery: Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful, realized business value. By leveraging a variety of experiences, successfully apply a broad range of reengineering tools, methodologies and frameworks that deliver results. - Relations: Demonstrate the ability to influence others using a variety of tactics; develop and maintain trusting relationships to foster alignment, transparency and collaboration. Resolve any resistance to change so that innovative solutions are implemented in a timely manner. - Expertise: Stay abreast of the latest trends and best practices in operational excellence and intelligent automation. Provide ad-hoc advice and expert consultation. - Development: Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results.  Education & Expertise: - BS/BA is required (science/engineering preferred); A Master’s degree or equivalent experience is required in operations or process reengineering. - You have 5+ years of experience in operational improvement with a track record of leading cross-business, cross-function initiatives that resulted in significant value-add. Experience in insurance and consulting is a plus. - You demonstrate a breadth and depth of knowledge in operational improvement frameworks, methodologies and toolkits; experience with Lean, Six Sigma, Hammer Reengineering, Change Management and Organizational Design. - You have some familiarity with a variety of intelligent automation tools used for improving operations (e.g., RPA, OCR, ML, AI, etc.) - You have the ability to link strategy to execution and have experience in taking risks and learning from failures.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1
Category
Executive
ID
2022-3583
Job Locations US-MA-Boston
Senior Software Engineer   Plymouth Rock Assurance is looking to hire a senior level Java Developer to build scalable backend solutions with a team of Engineers who are engaged in designing, developing, implementing and supporting robust customer facing web-based insurance applications. These applications will drive the sale of insurance products and enable seamless communication for our customers and agents.   Essential Functions and Responsibilities: - Hands-on backend Java development. - Maintain awareness of internet trends, technologies and best practices. - Contribute to technical architecture decisions/efforts to build and maintain highly scalable software platforms. - You must be adept at problem solving, workflow analysis, interpersonal relations, and have excellent oral/written communications skills. - Architect, implement, and optimize scalable databases. - Enhance quality, usability, performance, security, and reliability of systems. - Design, develop, test, maintain, monitor, debug for the product. - Mentor junior level developers and direct others while promoting a spirit of partnership and collegiality across all functional areas of the firm. - Work with stakeholders and Business Analysts to understand requirements and translate to design. - Source code development. - Functional/system integration testing support and deployment. - Unit test case development. - Provide production support as needed and meet development schedules. - Integrate component design.   Qualifications and Education: - 6-8+ years of professional experience building scalable backend applications in Java/J2EE required (Java version 8 and above preferred). - Java Certifications preferred (developer, web component). - Front-end/UI development experience preferred. - AngularJS, Node.js, SQL, XML and DB2 - Experience in design; class diagrams, sequence diagrams, activity diagrams, etc. - AWS, Spring, Spring boot, WebSphere, JBOSS, ESB (Mule), Rule Engines (e.g. Drools), JUnit, Hibernate/MyBatis, Web Service, Unix Shell Scripting. - SOAP and REST web services design and development experience. - Bachelor's or Master's degree (preferred) in Computer Science or related field. - Knowledge of IT concepts, strategies, methodologies. - Knowledge of diverse technologies and new technical architecture principles and concepts. - Understanding of layered systems architectures and layered solutions and designs. - Object Oriented Design Patterns. - P&C (property and casualty) insurance industry experience preferred but not required. About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI
Category
IT
ID
2022-3570