Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties: Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Willing to conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, Etc..) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation.  Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Possess strong organizational skills, able to demonstrate time management, has the ability to prioritize multiple tasks/duties, and be proficient in the utilization of all claims systems, Excel, Word and social media search engines. - Have strong communication skills both verbal and written. Provide strong customer service. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Capable of working independently without close supervision, high level of self-motivation, effectively manage workload while maintaining diary and focus on claims quality.  - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.  Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 3 - 5 years’ experience handling liability and/or Personal Injury Protection claims.  - 1 year of experience handling bodily injury or casualty claims. - Some litigation experience and knowledge of the New Jersey court system is preferred. - Knowledge of PA, CT or NY claims handling would be beneficial. - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred. Compensation Range: $55,000 to $70,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

                                                Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc.  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture.  Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. Compensation Range: $70,000 to $95,000   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Paralegal will provide support to the New York House Counsel team to assist with all aspects of New York Bodily Injury practice, PIP litigation and arbitrations. The position requires a candidate with a strong attention to detail, experience in New York BI & PIP litigation and the ability to meet deadlines.   Essential Functions and Responsibilities: - Draft BI & PIP pleadings: including discovery demands, responses, motions, subpoenas, and EBT/EUO notices - Prepare BI & PIP arbitration submissions and supplemental submissions - Review/prepare NOI and jury demands - Prepare substantive summary judgment motions, including liability & threshold motions to dismiss and necessary affidavits  - Perform legal research on all aspects of personal injury litigation - Assist attorney(s) in preparing materials for trial including subpoenaing records & contacting witnesses for trial - Upload documents to AAA platform and file documents electronically via NYSCEF - Diary deadline dates, appearances, dates, etc. - Address client and/or claim inquiries and concerns - Perform basic fee schedule calculations pursuant to NYS Worker’s Compensation Fee Schedule - Experience with declaratory judgment actions in NY is a plus - Input and maintain information into case management system and ensure data integrity - Execute tactics to ensure workforce efficiency and adherence to schedules - Ability to perform the above duties independently and with minimal supervision - Handle special projects as they arise - Initiate and foster teamwork within the team to create and maintain an environment ofpartnership, quality service and superior organizational and analytical skills   Qualifications and Education: - College degree.Paralegal certificate preferred - Must have relevant legal and practical experience and knowledge of NY BI & PIP litigation and arbitration procedures - Must have strong verbal, written and interpersonal communication skills - Must be proficient with computer (Microsoft Word, Excel, Outlook) and phone skills - Applicant should be able to multi-task and prioritize work efficiently #LI-PC1   Compensation  range: $65,500-80,500   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Auto Property Damage Claims Adjuster will assist customers after a motor vehicle accident through knowledgeable communication and management of the claims process. Building relationships primarily over the phone in a fast-paced environment handling first and third party auto property damage claims. The ideal candidate will have 1+ years of prior Property Damage Adjusting experience as well as be familiar with comparative negligence and current state and federal regulatory laws, including NYS Regulation 64. Perks - 4 weeks accrued paid time off + 9 paid holidays per year - Robust wellness, health & fitness reimbursement program - 401(k) bonus program - Tuition reimbursement program - Auto and Home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA, and identity theft protection plans - Hybrid office schedule: 4 days / week in office in Uniondale, NY and 1 day / week remote.   Essential Duties and Responsibilities - Investigate motor vehicle accidents to determine coverage and liability of moderate-high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses. - Collaborate with appraisers/estimators to manage vehicle repairs. - Handle moderate-severe complexity claims with minimal supervision. - Document information related to the claim and make decisions consistent with claims standards and local laws, including NYS Regulation 64. - Negotiate with customers and other insurance carriers. - Evaluate and handle claim payments and resolution of claims without payments. - The ability to leverage our digital and program services to enhance our customer experience and prompt resolution of claims.    Qualifications and Education - A Bachelor’s Degree (B.A.) from a four-year college or university and/or 1+ years related experience. - Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance. - Strong critical thinking, problem solving and negotiation skills. - Able to exercise independent judgement. - In-depth knowledge of customer service techniques and processes. - Possess excellent verbal and written communication skills. - Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products. Compensation range: $75,000-$90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1  

This is an existing opportunity to join the Rental Operations Team in Plymouth Rock’s Independent Agent Channel. This newly developed Rental Team centralizes all rental needs for 1st and 3rd party claims. The ideal candidate is responsible for creating, handling, and managing all aspects of our rental reservations in accordance with State requirements. We offer training and growth opportunities aimed at helping you build a long-term career with our Company.   Essential Functions and Responsibilities: - Ability to work in a face-paced environment, multitask, while providing excellent customer service - Read and interpret insurance policies, State Regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines - Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc. - Demonstrate high energy and motivation to follow up and take ownership. - Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc. - Adheres to privacy guidelines, law, and regulations pertaining to claims handling. - Required to obtain needed licenses within the first 90 days. - Other duties as assigned.   Qualifications and Education: - Excellent communication, organization and interpersonal skills. - Good analytical and decision making skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Must have excellent interpersonal skills and possess the ability to work independently and in a team environment. - Intermediate MS Office skills required. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. - Ability to handle multiple tasks simultaneously. - Must be able to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - An Associates or Bachelor’s degree preferred; or two to three years related Personal Lines experience and/or training; or equivalent combination of education and experience. Compensation range: $47,000-$51,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

In this role you will be handling the field adjustment and management of Large Loss homeowners property claims in NY.   Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - A minimum of 5-8 years of homeowners adjusting experience. - Comprehensive understanding of Connecticut and New York claim handling compliance regulations. - Comprehensive understanding of property homeowner policy and claims process. - Mastery of Xactimate 28. - Familiarity with water mitigation auditing programs preferred. - Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives. - Must possess excellent writing skills. - The ideal candidate will be a self-starter, with the ability to work independently. - Ability to obtain licensure in other states if requested. - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Company Vehicle (personal use)  - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $95,000-$108,500   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

The Claims Representative, Complex Property Damage will provide a high level of customer service while adjusting complex claims. The Claims Representative will need to be comfortable working in a fast-paced environment, with heavy phone work.    Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment.   Qualifications and Education - Bachelor’s degree and a minimum of 1 year related PD claim experience, specifically including comparative negligence auto loss claims. - Additionally Representative will need to have the ability to function professionally in adversarial situations - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Able to prioritize and handle multiple tasks. - Excellent communication, organizational and customer service skills. Compensation range: $50,00-$58,000     About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages.  Appraisals will be completed from our CarPics program and consist of minor damage accidents and obvious total losses.  The Appraiser will be required to provide a high level of customer service while utilizing measures to control severities.  This is NOT a field position on the road.  This role will be based onsite in one of the following office locations: Parsippany, NJ, Uniondale, NY or Farmington, CT.     Essential Functions and Responsibilities:   - Work in a team environment with our Virtual Estimating division in the Parsippany, NJ office. - Survey damages, prepare estimates, and negotiate settlements on partial and total losses within their established authority level. - Efficiently write accurate estimates based on photos and videos while meeting production guidelines. - Complete, review, and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and/or repair facilities. - Issue payments to the appropriate parties. - Document the claim file as necessary. - Comply with all production standards and estimating guidelines. - Ensure that service, expense control, and public relations are maintained at all times. - Participate in team meetings. - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time, as needed. - Adhere to privacy guidelines and State Compliance Regulations (CT, NH, NJ, NY, MA, PA.)   Qualifications: - Specific Appraiser State Licenses will be required per State requirements. Additional state licenses a plus!  - College Degree preferred. - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology, and vehicle construction. - Must have a strong mechanical aptitude. - Must apply and secure additional Appraisal License(s), as needed. - Comfortable completing inspections of damaged vehicles virtually. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Body shop experience a plus, but not required. - Must be organized and possess the ability to work independently with limited supervision.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-DF1 #LI-DNI