The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Woodbridge, NJ, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Claims Supervisor, SIU will oversee the operation of a unit of SIU Investigators and Analysts with varying levels of experience who handle investigations on suspect claim and underwriting matters. The ideal candidate will be experienced in Supervising and handling complex SIU investigative activities across all claim coverage types in accordance with current state and federal regulatory laws. Essential Duties and Responsibilities - Direct and control the work of remote SIU Investigators and Analysts. - Establish and monitor unit goals for service, production and work quality. - Plan unit workflow and monitor assignment of cases to unit members based on complexity, severity, and volume. - Promote teamwork through effective leadership. - Review active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit. - Facilitate effective anti-fraud training to meet established internal and regulatory annual requirements - Analyze data and trends for emerging issues and enhanced referral opportunities. - Assist in the preparation of mandatory state SIU filings. - Conduct performance reviews and counseling sessions. - Monitor attendance and write performance appraisals. - Make recommendations for promotions, staff changes, and salary. - Effectively partner with claim and underwriting staff to achieve established fraud detection, prevention and awareness goals. Qualifications and Education - A Bachelor’s Degree (B.A.) from a four year college or university and/or 3-4 years related experience and/or training which must include PIP, Casualty and prior supervision of an SIU team - Experience in NY, NJ and PA jurisdictions preferred - SIU affiliated professional designation preferred (FCLS,SCLA, CFE, CIFI) - Major case and litigation experience preferred - Able to work in a fast paced environment and multi-task. - Strong critical thinking and problem solving skills - Able to exercise independent judgement - Must have strong verbal and written communication skills, experience with presentations and public speaking a must - Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products

This is an exciting opportunity to join the Rental Operations Team in Plymouth Rock’s Independent Agent Channel. This newly developed Rental Team centralizes all rental needs for 1st and 3rd party claims. The ideal candidate is responsible for creating and managing all aspects of our rental reservations in accordance with State requirements. We offer training and growth opportunities aimed at helping you build a long-term career with our Company.   Perks: - Office Schedule - 4 weeks paid time off + 9 paid national holidays per calendar year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - 2:1 Matching donation program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans Qualifications and Education: - A friendly, customer service focused orientation. - Excellent communication, organization and interpersonal skills. - Excellent interpersonal skills and the ability to work both independently and with others. - Ability to handle multiple tasks simultaneously. - Ability to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - An Associates or Bachelor’s degree preferred; or two to three years related Personal Lines experience and/or training; or equivalent combination of education and experience. Essential Functions and Responsibilities: - Read and interpret insurance policies, State Regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines - Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc. - Demonstrate high energy and motivation to follow up and take ownership. - Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc. - Adheres to privacy guidelines, law, and regulations pertaining to claims handling. - Required to obtain needed licenses within the first 90 days. - Other duties as assigned.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Claims Representative is responsible for the handling of Auto Property Claims. This individual will work within our “Complex PD Claim Unit”. They will need to provide a high level of customer service while exercising patience throughout the process. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.  Comparative negligence claim handling experience is a must. The position is available in Uniondale NY.   Essential Functions and Responsibilities:   - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned Qualifications and Education:   - Bachelor’s degree and a minimum of 1 years related PD claim experience, specifically including comparative negligence auto loss claims. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Able to prioritize and handle multiple tasks. - Excellent communication, organizational and customer service skills. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   Compensation Range: $50,000 - $67,000 (Based on experience)   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-RJ1       #LI-DNI 

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. Compensation range: $80,000-$115,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1