Plymouth Rock Assurance

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Job Locations US-NY-Albany
In this role you will be handling the field adjustment and management of homeowners property claims in New York (Albany area).   Responsibilities Include: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Qualifications: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  Education: - Bachelor’s Degree from an accredited four-year college or university is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Claims
ID
2022-3414
Job Locations US-NY-Uniondale
About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
House Counsel
ID
2022-3382
Job Locations US-MA-Boston | US-NY-Uniondale
Claim Technology & Process Analyst The claims technology and process analyst will be responsible for claims project testing and user acceptance testing in our Test, QA and Model environments. Regression testing in our production environment will also be required, which often involves working after hours on Friday nights. The position will also work with the business users to identify general systems and process related issues and opportunities for improvement of our technology platform and our processes, whether automated, semi-automated or manual.  Additional duties include assisting with glass claims, the escheatment process, add vendor process, and attending surcharge hearings. Essential Duties and Responsibilities: - Complete special projects as assigned. - Prepare test plans and execute system testing which covers all the functionality described in the Business Requirements documents. - Log defects, collaborate with IT developers to find solutions, and review system-testing results in Quality Center. - Work closely with IT Help Desk on issues as they arise for claims users with all IT supported claims applications. - Upon completion of user acceptance testing, provide feedback and results to direct supervisors and the UAT group - May be asked to work with business analysts, trainers, claims supervisors, or claim representatives who report to others to produce results. - Assist with the glass claim process and with the add vendor process. Knowledge/Skills/Education Required: - Strong written and verbal communication skills and collaboration skills. - Analytical and problem solving abilities, with keen attention to detail. - Self-motivated and directed, with the ability to effectively prioritize and execute tasks within a set period. - Must have strong computer skills and be proficient with MS Office Suite, ClaimsPro, Image Right, Client Letter, Agency Web and Customer Web Interfaces. - Some project testing experience preferred. - Strong collaboration skills – the ability to work well with others is very important in this position. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-RJ1
Category
Claims
ID
2022-3339
Job Locations US-NY-Uniondale
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! In this fast-paced role, the PIP Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.  Essential Functions and Responsibilities - This position will handle lower severity Personal Injury Protection claims in multiple states. - The PIP Claim Representative will receive between 3 to 5 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary. - The PIP Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.   Qualifications and Education - Recent college graduates are encouraged to apply. - A Bachelor’s degree from an accredited four-year college or university is a plus. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Claims
ID
2022-3294
Job Locations US-NY-Uniondale
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! In this vital role, the Medical Claims Litigation Representative is responsible for the management of arbitrations and lawsuits resulting from the processing of Personal Injury Protection and Extended Medical Expense Claims.  These cases are handled in accordance to state compliance requirements and guidelines. Essential Functions and Responsibilities The ideal candidate for this position must have functional knowledge of medical terminology and anatomy with a thorough understanding of NY/NJ Personal Injury and Protection claim handling regulatory requirements as well as a functional knowledge of the NY/NJ Arbitration and Court Systems.     - Must be able to investigate, perform analysis and negotiate Personal Injury related settlements with attorneys. - Ability to identify litigation trends and suggest alternative defenses. - The candidate must have the ability to outline mitigating points to prepare cases for a defense and manage the litigation process with both House Counsel and Outside Counsel. - Ability to participate and organize settlement conferences and projects utilizing the PIP Evaluator Data Base and mining data within Excel. - Excellent verbal and written communication skills are essential. - Strong organizational, computer and interpersonal skills are required. - The selected candidate must be able to manage multiple tasks including time sensitive issues. Qualifications and Education - A Bachelor’s Degree (B.A.) from a four year college or university; or three (3) to four (4) years related experience and/or training; or an equivalent combination of education and experience.   - Proficient working knowledge of Microsoft Office suite products. - Familiarity with Tableau is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Claims
ID
2022-3291
Job Locations US-NY-Albany
About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Marketing
ID
2022-3283
Job Locations US-NY-Uniondale
The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. This includes oversight of GRP shops in the New York region utilizing re-inspections as containment controls. This position is located in our New York office with appraiser working remotely in their assigned territory of New York City consisting of the 5 boroughs (Brooklyn, Queens, Manhattan, Staten Island, and Bronx.)   Essential Functions and Responsibilities: - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all New York state regulations. - Liaison to Body Shops in our GRP network.   - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and NY Regulation 64. Qualifications and Education:    - Assigned Territory – NYC (Brooklyn, Queens, Manhattan, Staten Island and Bronx) - Bachelor's degree preferred and a minimum of 1-3 years of auto claims appraisal experience. - Must have valid driver’s license and favorable driving record. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills - NY State Appraiser License Required   About the Company:   Plymouth Rock is a leading auto insurance provider serving more than 650,000 customers across New York, Connecticut, Massachusetts, New Jersey and New Hampshire. Tapping into its 30+ years of industry experience, Plymouth Rock has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents, with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice – to do business the way they want. Plymouth Rock is headquartered across from South Station in Downtown Boston, with offices across New England, New York and New Jersey. With more than $1.7 billion in premiums underwritten and serviced, the Plymouth Rock Group employs over 1,800 people and writes insurance through 800+ independent agents. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Claims
ID
2022-3025
Job Locations US-NY-Albany
About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Claims
ID
2022-2933
Job Locations US-NY-Uniondale
Senior Administrative Claims Specialist   General Purpose of Job:   The Senior Administrative Claims Specialist will provide multiple levels of support for the claims team. They will assist with staffing the switchboard, engage with visitors entering the building, and use multiple applications to answer customer calls and assist them within company guidelines.   Essential Duties and Responsibilities: - Ability to perform data entry accurately and timely. - Applicable report generation and distribution - Participate in proactive team efforts to achieve departmental and company goals. - Facility management consisting of supply management, office oversight, new hire onboarding, etc… - Perform other duties as assigned to support the various units within the claims department - Project Handling; Knowledge of Microsoft Excel, Word, Power Point and Outlook. Perform research and compile data onto an excel spreadsheet for analysis and prepare power point presentations. - Tracking of New York State Department of Financial Services, Customer and Agent inquiries. - Provide leadership to others through example and sharing of knowledge/skill. - Provides excellent customer service when dealing with external customers, as well as internal customers, both over the phone and in person. - Vendor management; including on-boarding, user administration, problem resolution, invoice review to ensure charges are appropriate, reconciled and processed. - Support Vice-President and Director with multiple tasks as assigned. - Systemadministration and updates that include; creating claim letters, updating claim programs (GRP, 1099, Vendor Management), systems testing for new systems, features or enhancements. - The ability to assist our customers in times of high call volume.   Education and Experience: - Minimum five years’ work experience in administrative or similar position - High School Diploma required; College preferred but not necessary - Ability to establish and maintain positive and effective work relationships with coworkers, providers, and customers - Ability to participate in a teamwork approach to accomplish tasks - Ability to multi-task and prioritize assignments, based on their overall level importance - Strong knowledge of customer service techniques and processes - Ability to perform with minimal supervision - Demonstrate strong problem-solving and analytical skills. - Demonstrate effective verbal and written communication skills - Knowledge of Microsoft Office products (Word, Excel, Power Point and Outlook) - Must possess excellent verbal and written communication skills.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-RJ1
Category
Claims
ID
2022-2932