Position: Claims Representative, Subrogation About Us: Join our thriving team in the historic city of Boston, where innovation and service excellence meet. The Plymouth Rock Company, headquartered in the heart of Boston, manages over $2.0 billion in personal and commercial auto and homeowner’s insurance, earning an unparalleled reputation for service. If you're ready to take on a challenging role in a vibrant city known for its rich history and forward-thinking culture, this opportunity is for you. Role Overview: As a Claims Representative, Subrogation, you'll be a vital part of our mission to recover funds from parties responsible for losses sustained by our insureds. Join our dynamic team and contribute to maximizing recoveries through effective claims presentation and negotiation. Essential Functions and Responsibilities: - Dive into automobile liability cases, identifying all liable parties in the unique Boston market. - Initiate contact with responsible claimants and insurance carriers, ensuring timely and efficient recoveries. - Present and articulate our theory of liability to an adverse party or arbitration panel, showcasing your negotiation skills. - Negotiate settlements with adverse carrier representatives, attorneys, or claimants in the bustling Boston insurance landscape. - Craft written drafts of arbitration contentions, passionately arguing liability and skillfully disputing reductions to submitted demands. - Work towards earning certification to become an arbitration panelist. - Demonstrate knowledge of regulatory claims handling guidelines and statutory regulations specific to the Boston market. - Adhere to departmental internal control requirements and actively participate in team activities to achieve local objectives. - Attend internal and external training events, staying updated on industry trends in the Boston insurance scene. Qualifications and Education: - Possess an Associate’s or Bachelor’s degree and/or showcase 3-5 years of claim experience in Casualty, PIP, or Physical Damage. - Strong written communication skills to navigate Boston's diverse professional landscape. - Exceptional organizational skills, a crucial trait for success in the fast-paced Boston market. - Proficient knowledge of Microsoft Office, a standard requirement in Boston's tech-savvy environment. - Proven ability to work collaboratively in a team and adept at conflict resolution, reflecting the spirit of Boston. About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

In this role you will be handling the field adjustment and management of homeowners property claims in Southern NH, and North Shore, MA.    Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $60,000 - $80,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1

If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here is what you will do: - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices. - Ability to recognize potential subrogation opportunities. - Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. - Provide clear and accurate coverage opinions to internal stakeholders and insured parties. - Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.  - Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions. - Ensure compliance with industry standards and best practices in claims handling. - Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process. - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure. - Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. Here is what you will bring to the table: - Bachelor's degree from an accredited four year college or university. - Must have experience handling Litigated files. - Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality - Minimum of 5 years of experience in liability claims adjusting. - Strong knowledge of insurance policies, coverage issues, and relevant legal principles. - Excellent negotiation and communication skills. - Proficient in claims management software and Microsoft Office Suite. - Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

Claims Representative, Bodily Injury Join Our Dynamic Claims Team at Plymouth Rock Assurance! Are you an experienced professional in auto claims handling with a focus on bodily injury losses? Plymouth Rock Assurance is seeking a dedicated individual to fill the role of Claims Representative, Bodily Injury. This position involves managing a pending queue of automobile bodily injury losses, ranging from minor to high severity. The ideal candidate will possess a keen understanding of comparative negligence, state and federal regulatory laws, and will excel in investigating, evaluating, and negotiating all facets of automobile claims. Duties and Responsibilities: - Investigate motor vehicle accidents to ascertain coverage and liability for a range of severity levels, from minor to high severity, including uninsured and underinsured motorists claims. - Conduct thorough interviews with customers, claimants, and witnesses to determine the circumstances surrounding each loss. - Maintain accurate reserves and ensure timely reserve adjustments. - Diligently manage loss adjustment expenses. - Communicate effectively with policyholders, agents, underwriters, reinsurers, and claims management. - Complete comprehensive large loss reports as required. - Retain expert vendors when necessary to aid in the investigation and evaluation of each claim. - Adhere to best practices and litigation management guidelines. - Demonstrate excellent problem-solving, negotiation, organizational, and prioritization skills. Job Requirements: - A college degree from an accredited university or a combination of experience and education. - A minimum of three years of auto claims handling experience. - Adjusters license preferred. - Insurance designations (CPCU, AIC, SCLA, etc.) are a plus. - Ability to thrive in a fast-paced environment, multitasking, and prioritizing assignments based on their overall importance. - Strong verbal and written communication skills. - Litigation experience is preferred. About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1 #LI-DNI

Reporting directly to the Vice President of Claims of the Independent Agent Channel, the Director will oversee our MA and NH casualty and medical claim operations.  The Director will have oversight of four casualty and two medical teams and will ensure that claims are handled in a timely and efficient manner.  You will be expected to manage litigation activities, 93A process and stay current with changes in the industry that effect our claims operation.  The Casualty Claims Director is a key part of the executive team at Plymouth Rock. In this role, you will brief top executives (CCO and CEO) on emerging claims activity, industry trends and large losses.  Your input will directly affect not only day-to-day operations, but also the strategic planning for the claims department and Plymouth Rock Auto operations.  Our organizational structure and lack of red tape allows the Director to be highly influential and impactful.  You will drive the direction and will be a key contributor to the results of our entire operation.  We expect this Director to lead creative initiatives and an energized group of employees that provides us a sustainable advantage over our competition.   The ideal candidate will be highly organized and detail-oriented with excellent communication and interpersonal skills. You will have a strong understanding of insurance laws and regulations and will develop and implement new claims training, strategies, and procedures that drive best in class operational performance.   - Strategy: Develop and implement new claims strategies that improve the efficiency and effectiveness of the claims process. This includes identifying areas for improvement, developing new technology, tools resources, and managing the implementation of new initiatives. - Innovation: Identify and implement innovative solutions to claims challenges. This includes using new technologies, developing new training programs, and creating new ways to approach our goals and objectives - Resource Management: Effectively manage the resources of the claims team, including budget, personnel, and technology. This includes developing and managing budgets, hiring and training staff, claim distribution, and ensuring that the team has the resources they need to be successful. - Coaching & Development: Provide one to one coaching to ensure managers are equipped to lead and develop their teams. Identify high potential talent, mentor, to create bench strength and a strong succession plan.   Key responsibilities of the role include: - Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction. - Collaborates with senior leadership as well as with other members of the organization in the development and implementation of claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results. - Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards. Leverages systems capabilities, data and metrics/reports to analyze trends and improve organizational and process performance. - Remains current of state/territory regulations and issues, industry activities and trends. May represent company in industry trade groups. - Works, in partnership with our training and development team, to develop focused, individualized development plans for all subordinate leadership positions and plays a significant role in effectively driving talent development and succession planning within the casualty and medical units. - Demonstrates technical acumen to ensure that coverage is determined properly and that claims are properly investigated, evaluated and reserved timely. In addition, to managing litigation, medical claims handling, adherence to our decision point and medical bill adjudication process. - Compliance with our quality assurance program; claim file calibration, monthly results meeting with managers and claim associates. Complete target reviews when necessary.    Qualifications and Education: - A bachelor’s degree (B.A.) from an accredited four year college or university. - 8-10+ years of related casualty, litigation and medical claims handling and management experience. - Experience managing a team of 25-30 claim associates (Managers, Supervisors and Claims professionals). - Excellent oral and written communication skills required. - Demonstrated ability in developing and executing strategy, and in delivering operational excellence. Strong performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement. - Proven ability to motivate and inspire your teams, and to maintain excellent colleague engagement across all areas of claim department. - Knowledge of Microsoft Office Suite (Teams, OneNote, Power Point and Excel) and other business-related software (i.e. Tableau or other date reporting tools) About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI #LI-PC1

Understanding. Engaging. Energetic.   At Plymouth Rock Assurance, our Claims team represent these traits, serving as the first point of contact for our policyholders who have experienced an automobile incident.   As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit where you will be exposed to an in-depth training program and given the tools to succeed in this rewarding career path. Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior claims or supervisor level roles within our company.    We are currently in a Hybrid work environment- 4 days in the office and 1 day work from home   Here is what you will do - Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims. - Understanding and providing Empathy is key to this role. - Collaborative partner: Working with internal and external partners, you will support policyholders while their claims are being processed. - Energetic worker: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner. - Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues. - Clear communicator: Providing policyholders with the information they need by clearly setting expectations and outlining next steps. - Accessibility: Being available for customers via email, text, or phone to walk them through step-by-step through the auto claim process and explain existing coverage.  Here is what you will bring to the table - A history of working customer service facing roles, hospitality or retail, with previous call center experience a plus - Friendly phone demeanor and the ability to talk to customers on the phone consistently throughout the day - Excellent organizational and time management skills - Ability to manage work priorities and pivot through different applications on a regular basis - Excellent organizational skills - An Associates or Bachelor’s degree preferred - Willingness to continue learning about products, procedures and technical systems as you grow in this role Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Fall 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-RJ1

Digital Product Manager   We are in search of a dynamic Digital Product Manager to join our expanding Digital Strategy Team. This critical role will be responsible for owning and driving improvements in pivotal digital platform(s) utilized by our internal agents, employees, and external customers. As a central figure in our data-centric organization, this role demands a balance of product ownership, deep analytical prowess, and a history of customer-facing service or sales experience.   Essential Functions and Responsibilities:   - Through agile project leadership, standups and backlog management, own, manage, and enhance our digital platform(s), ensuring alignment with both internal agent requirements and or external customer needs. - Collaborate with stakeholders from across the business, leveraging your influence to gain support and drive initiatives forward. - Engage in in-depth data-based root cause analysis, pinpointing gaps and creating comprehensive CBAs (Cost-Benefit Analyses) to address those gaps. - Support data visualization initiatives, particularly with Tableau, to ensure clear communication of insights and findings. - Continuously identify and prioritize improvements based on customer feedback, technological advancements, and internal business requirements. - Manage the product backlog and lead Agile standups, ensuring alignment and efficiency in the product development process.   About You: - You have a data-driven mindset, with a firm belief in starting with data, identifying root causes of gaps to goals, able to develop actionable insights and smart, creative, MVP-type solutions, implementing, and then using data to sustain, control, and improve performance. - You thrive in a scorecard environment, understanding that the objective is to predict the performance of your changes and to forecast accurately the metrics you own in relation to the digital product you manage. - Requires meticulous attention to detail, a strong sense of accountability, and independence, but also values the importance of a team player mindset given our collaborative work environment. - Proven track record in service, sales, or other customer-facing roles. - Influential communicator, adept at collaborating and rallying stakeholders across the organization. - An innate ability to translate complex data into actionable strategies and clear visual presentations. - Familiarity with process improvement methodologies, like Six Sigma and Lean, as examples.   Qualifications: - Minimum of 3 years' experience in Product Management with a significant analytical component. - Strong background in data visualization, especially with Tableau. - Demonstrated expertise in strategic planning, decision making, and change management. - Solid project management skills, especially within Agile and Waterfall methodologies. - Familiarity with Generative Chat AI concepts. - Proficiency in basic software tools such as Excel, Word, PowerPoint, and others. - Excellent communication skills, both written and verbal. - Bachelor's degree in a relevant field. - Previous experience in the insurance or financial services industry preferred. - Hands-on experience with customer feedback tools and methodologies preferred. Join our team and be at the forefront of our data-centric evolution. If you are passionate about blending product management with deep analytical insights and have a knack for influencing change, we eagerly await your application. Apply today and play a pivotal role in our digital transformation journey!   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

Product Analyst   The Plymouth Rock Home team is a start-up within a well-established insurance company. Our @home product is easy to buy and full of the features our independent agents want to sell and people need to protect the things they value most. We are rapidly growing at over 3x the industry! This analyst will lead the development of innovative product features, while improving our pricing and competitive position. We are a group of fun-loving entrepreneurs laser focused on generating as many high quality @home insurance quotes as possible. If this sounds exciting to you, we hope you will consider joining us!   You know: - How insurance pricing works and how to get things approved by state regulators - How to leverage predictive models and other quantitative concepts to improve pricing sophistication - How to utilize quantitative approaches to generate sound business analyses - How to gain alignment on your ideas through effective storytelling - How to balance multiple projects at once, with a focus on accuracy and efficiency   Here is what you will bring to the table: - Experience developing and implementing new, creative and effective solutions to highly complex business issues. - Experience managing relationships with upper management and with technical developers. - Ability to communicate effectively to both technical and non-technical audiences. - Data querying experience, MS-SQL preferred. - 2+ years in personal lines product management, actuarial, or other analytical role. - Bachelors or higher-level degree preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver This is a ranged posting, the analyst level will be determined based on your background and experience.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

In this role you will be handling the field adjustment and management of homeowners property claims in Massachusetts, specifically the North Shore.    Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $60,000 - $80,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1

Are you a dynamic leader with extensive experience in casualty claims management? We're seeking a Bodily Injury Claims Manager to oversee a dedicated team of Claims Representatives in our vibrant downtown Boston office. In this role, you will be responsible for driving the professional growth and operational efficiency of our claims team while ensuring the delivery of exceptional service to our clients. Responsibilities: - Supervise and guide a team of Bodily Injury Claims Representatives, fostering their professional development through tailored training programs and individualized growth plans. - Lead and manage claims operations by ensuring comprehensive investigations, accurate reserve setting, cost management, and the resolution of claims in line with our stringent quality assurance benchmarks. - Collaborate with internal and external legal counsel to strategize and oversee litigation files through various processes such as committee sessions, strategy meetings, arbitrations, and mediations, aiming for favorable outcomes. - Identify and address significant claim exposures, presenting comprehensive large loss analyses to senior management for informed decision-making. - Monitor and optimize individual and team performance metrics and key indicators, using this data to guide and improve claims handling strategies. - Conduct detailed reviews of pending claims through diary control and reports, providing insightful guidance and recommendations for enhanced claims management. - Address inquiries from independent agents and internal departments, collaborating as needed with product, marketing, and actuarial teams. - Perform regular self-audits against industry best practices, providing constructive feedback and guidance to team members based on these evaluations. Qualifications: - Bachelor’s degree or a combination of relevant experience and education. - 5-8 years of comprehensive experience in casualty claims, including litigation expertise. - Minimum of 2 years in a supervisory or managerial role. - Advanced presentation and communication skills, with a proactive and innovative mindset driven by a passion for continuous learning and growth. - Strong technical knowledge in Massachusetts and New Hampshire insurance practices, including proficiency in 93A handling. - Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, OneNote, and Teams.cess of our claims operations while enabling the professional advancement of your team members. Join our team and be part of a collaborative and growth-oriented environment where your expertise will drive the success of our claims operations while enabling the professional advancement of your team members.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1 #LI-DNI

Who are we?   Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.   What are the expectations of this role?   As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.   What is exciting about this role and Plymouth Rock?   This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.   Essential Responsibilities - Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat - Making sure every customer interaction results in a great customer experience. - Develop and maintain strong knowledge of our revolutionary insurance product - Accurately enter and update policy information into the various processing systems - Build enduring relationships with agents, customers and team members - Be willing to learn something new every day and apply it to future customer interactions Qualifications and Education - Excellent oral and written communications skills - Ability to multitask and adapt to changes quickly - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction - Capacity to work in a fast-pace supporting the rapid growth of our customer base - Be a self-motivated individual to meet & exceed goals - Proficient in the use of Microsoft Office - Minimum of 1 year overall work experience preferred - Have obtained or are working towards a college degree Perks: - Tuition reimbursement - Overtime eligible - Predictable office schedule - Downtown Boston office - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - Free onsite gym opening Summer 2023 - 401(k) bonus - Volunteer opportunities - Matching gift program - Auto and home insurance discounts - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans - Licensing opportunities - Company-sponsored social events About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Here is what you will do:  - Timely investigation of moderate exposure Subrogation losses for Homeowners Property Claim Department - Contact all responsible claimants and insurance carriers to ensure timely recoveries - Prepare and send demands to third parties identified in investigations - Submit claims for authority approval when applicable - Negotiate settlement within assigned authority - Participate in proactive team activities to achieve departmental and company objectives - Collaborate with team members in roundtable discussions and case settlement discussions - Requires Moderate Oversight by Direct Supervisor - Moderate Authority Levels Here is what you will bring to the table:  - Strong verbal and written communication skills - Strong knowledge of property subrogation and recovery laws - Possess strong organizational skills - Ability to multi-task and prioritize tasks - Must have strong interpersonal skills with the ability to work closely with legal counsel, as well as manage outside vendors, and ensure that results are meeting our standards and objectives - Proficient in the use of Microsoft Office - Prior Subrogation experience required - Ability to obtain licensing upon successful hiring Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. Compensation range: $80,000-$115,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1  

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1  

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1

The Plymouth Rock Home team is an innovative Insurtech start-up within a successful, well-established insurance organization. We tripled topline revenue over the past 4 years by revolutionizing the way homeowners insurance is priced, marketed, bought, and sold.  Our customers obtain a home insurance quote in seconds.  This @Home product marries cutting edge data science and predictive modeling, a simplified sales process and a feature-rich coverage package that our distributors want to sell and consumers want to buy.  More than just a normal insurances carrier, Plymouth Rock offers assurance beyond expectations.     This position reports to the Chief Claims Officer of Plymouth Rock Home.  The Director of Complex Claims oversees Plymouth Rock’s most challenging losses.  They will lead teams handling Large Loss (1st party homeowner claims exceeding $100,000), Homeowner Subrogation as well as Homeowner Litigation & Liability.  This role is based in our Boston, MA headquarters.  The Director manages multiple teams of claims adjusters across a six state footprint, ensures that claims are handled in a timely and efficient manner, resolve customer inquiries and complaints, and stays up-to-date on changes in the insurance industry.    The Complex Claim Director is a key part of the executive team at Plymouth Rock. They brief top executives (President/CEO) on emerging claims, industry trends and event forecasts.  Their input directly impacts not only day-to-day operations but also strategic planning for the claims department and Plymouth Rock Home.  Our flat organizational structure and lack of red tape create allow the Director to be highly influential and impactful.  They drive the direction and are key to the results of our entire operation.  We expect this Director to lead creative initiatives and an energized group employees that give us a sustainable advantage over our competition.   The ideal candidate is a highly organized and detail-oriented individual with excellent communication and interpersonal skills. They have a strong understanding of insurance laws and regulations.  The director develops and implements new claims training, strategies and procedures that drive best in class operational performance.  Key responsibilities of the role include:   - Strategy: Develop and implement new claims strategies that improve the efficiency and effectiveness of the claims process. This includes identifying areas for improvement, developing new technology, tools resources, and managing the implementation of new initiatives. - Innovation: Identify and implement innovative solutions to claims challenges. This includes using new technologies, developing new training programs, and creating new ways to interact with customers. - Resource Management: Effectively manage the resources of the claims team, including budget, personnel, and technology. This includes developing and managing budgets, hiring and training staff, claim distribution, and ensuring that the team has the resources they need to be successful. - Coaching & Development: Provide one to one coaching to ensure managers are equipped to lead and develop their teams. Identify high potential talent, mentor, to create bench strength and a strong succession plan.   Essential Functions and Responsibilities   - Leads a team of experienced Supervisors and Team Leaders. - Establishes unit goals for service, efficiency and quality. - Responsible for multiple teams of Large Loss, Subrogation, Litigation & Liability adjusters. - Meets or exceeds all stated objectives - Provides insights based on thorough data analysis on all results not meeting standard - Rapidly develops and implements action plans to improve any result not meeting standards - Provides insightful analysis of operational results and any necessary improvement plans for unit. - Evaluates performance of supervisors and team leaders. - Conducts mid-year, annual performance reviews and annual objective setting. - Oversees evaluation process of front line adjusters. - Coaches and develops Supervisors and Team leads, supporting succession planning goals and objectives. - Demonstrates technical acumen to ensure that coverage is determined correctly and that large loss estimates are settled accurately, liability claims assessed and negotiated to positive outcomes - Monitors assignment of claims to unit members based on complexity, severity, and volume. - Reviews active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit. - Participates in catastrophic claim strategy planning and execution. - Responds to Department of Insurance complaints as needed. - Reviews and approves settlements that exceed Supervisor/Team Lead authority levels. - This job will also require occasional field work – becoming involved in on-site damage issues in an attempt to resolve escalated disputes and will also involve field re-inspections to identify and measure improper scoping, adjusting and pricing practices. Staff ride along will be required.   Qualifications and Education - A Bachelor’s Degree (B.A.) from an accredited four year college or university. - 10+ plus years related Homeowner claims adjusting and management experience. - Strong organizational, verbal, and written skills. - The ability to manage teams through high volume situations and/or adversarial jurisdictions. - Claim litigation handling, training and supervisory background preferred. - Experience with Xactware estimating system and Xactanalysis management reporting preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI #LI-PC1

The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Quincy, MA and Milton, MA regions. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities: - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all state regulations. - Liaison to Body Shops in our GRP network.   - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and MA Fair Claims Practices Act. Qualifications and Education:    - Assigned Territory – Quincy, MA and Milton, MA regions - Must have a valid Massachusetts Auto Damage Appraiser License - Must have valid driver’s license and favorable driving record. - A minimum of 1-3 years of auto claims appraisal experience. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-DNI

Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Qualifications and Education: - A friendly, customer service focused orientation - Excellent oral and written communication skills - Excellent organizational and problem solving skills - Property and casualty claims handling experience desired, but not necessary - Ability to multi-task and a proficiency personal computers - Bachelor or Associate's Degree  Perks:  - Office Schedule - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans Essential Functions and Responsibilities  - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every other Saturday About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.