This person will perform Project Management responsibilities, managing multiple concurrent projects. He/she will be expected to prepare and maintain detailed project plans, monitor progress against this plan, act as liaison between IT and user departments, and prepare presentations for management. The successful candidate will be expected to keep stakeholders informed of developments related to the projects he/she manages. Throughout all of these efforts, he/she will be expected to guide, support, and enforce adherence to organizational Software Development Methodology (SDM).   Job Responsibilities: - Partners with business leaders and technology professionals to understand business needs and outcomes. - Keep stakeholders informed of status related to the projects managed. Guide, support, and enforce adherence to organizational Software Development Methodology (SDM). - Lead a portfolio of complex change and project initiatives aligned to the strategy and vision of Shared Technology Services Group, including highly technical operational consulting, substantial budget and/or ROI, high visibility, long tail, many stakeholders crossing multiple functional groups. - Implement insurance products supporting personal lines (auto or HO) and commercial lines (commercial auto, property or general liability). - Lead the Information Technology Project team to implement a new product or enhance existing applications that support independent agents or direct consumers. Including but not limited to, front end applications for data collecting, rating, issuing or endorsing, integration of front end applications with company or vendor backend applications, databases or data warehouses and integration with 3rd party’s (credit, state DMV or LexisNexis). - Meet with business partners to establish budget for project deliverables and tracking progress to keep project within agreed upon budget. - Execute change and project management practices including planning for timelines and deliverables, establishing analytical structures to focus the work and developing big picture frameworks that shape the project approach for collaborators and stakeholders. - Managing system requirements, test procedures, and quality standards. Facilitating user acceptance testing and reviewing requirements with business owners and all other stakeholders. - Plan, execute and control projects, establishing realistic estimates and reporting metrics utilizing project planning and tracking tools. - Assess project risks and exposures, identify options and alternatives, make decisions, and implement corrective actions. - Leverage in-depth experience in the policy life cycle system testing. - Present project strategy, timelines, and progress to senior management on a weekly basis.    Qualifications: Demonstrated expertise in: - Developing detailed systems requirements documents using interviews, document analysis, requirements workshops, descriptions, use cases, and business process analysis - Developing time and cost estimates for project(s) and presenting a justification of time and cost estimate of project to the business. - Reviewing and analyzing project requests, evaluating business requirements, and identifying impacted areas for the development of technical solutions, analyzing proposed solutions for technical feasibility and negotiating with stakeholders for approval of best available solution. - Developing and Maintaining Project Plans (including tracking scope, schedule and cost) utilizing Project Management software. - Identifying project risks throughout the project lifecycle, recording discoveries, change controls, and updating project plans to reflect those activities. - Utilizing system development methodologies and lifecycles, i.e. Waterfall, Agile, etc. to implement solutions.   Additional Qualifications: - Property and Casualty experience working for an insurance company on personal lines (auto or HO preferred) or commercial lines (commercial auto, property or general liability). - Experience implementing insurance products supporting any of these lines of business noted above. Specifically, leading an IT project team working with business team to implement a new or enhance existing applications that support independent agents or direct consumers. Including any of the following: - Front-end applications for data collect, rating, issuing or endorsing. - Integration of front-end applications with company or vendor backend applications, databases or data warehouses.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

Why Apply?   Are you a college student who likes to uncover opportunities for improvement? Do you have a desire to create data-driven visualizations to impact real-world business outcomes? If so, we encourage you to apply to our exciting internship opportunity available for summer 2024 here at Plymouth Rock Assurance.   As a Business Analyst Intern, you will partner with the Leaders and Business Analysts on our Customer Solutions team to identify and prioritize our data reporting needs. Moreover, you will actively modify, create, and maintain various reporting tools that will provide increased business insight, productivity, and operations.   During the internship, you will have the chance to interact directly with our senior leadership. We have a robust summer internship program that spans across every department in Plymouth Rock Assurance. You will attend learning sessions presented by our executives, intended to provide you with a holistic understanding of how each department in Plymouth Rock Assurance operates in relation to the others.   Requirements:   In order to be considered for this role, we require the following from you: - Current college student or recent graduate (Bachelor’s Degree) interested in a summer internship opportunity. - Ability to work onsite in our Boston office (Across the street from South Station). - Adaptable mindset, ability to multitask and prioritize effectively. - Proficiency in the use of SQL/Tableau/Microsoft Excel, PPT. - Experience joining data to achieve reports across tables. Perks of the internship: - “Lunch-and-Learn” program designed to introduce interns to executive level leadership, and provide interns with a deeper understanding of our business operations. - Free onsite gym, only for Plymouth Rock employees and interns. - Attend our summer company outing. - Our interns work on projects that will directly impact our business. We invest a large amount of time and resources into our internship program to give our interns the most impactful experience possible. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.         #LI_DNI

Who are we? Plymouth Rock Home Assurance writes homeowner’s and renter’s insurance exclusively. We attribute our growth, success and financial strength to one core belief: if we work hard every day to provide extraordinary customer service – we call it True Service® – the very best homeowners and the finest independent insurance agents will bring their business to us. Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.   What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.   Plymouth Rock Assurance is looking for creative individuals with an inquisitive mindset who can use critical thinking to aid customers in reporting homeowner first notice of loss.  The Homeowners Claims First Report Technician is responsible for providing customers peace of mind as they gathering key information from customers regarding their loss and entering it into a best-in-class first report system.  You will be joining a fast-moving team with a focus on helping customers through a trying time, and we will collaborate to make Plymouth Rock the best company we can be.   Qualifications and Education - Excellent oral and written communications skills - Ensure an outstanding experience on every interaction - Capacity to work in a fast-pace supporting the rapid growth of our customer base - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary  - Associates Degree required or Bachelors Degree preferred Responsibilities Include: - Aid policyholders in reporting losses by obtaining information over the phone - Input loss information into best-in-class propriety system - Assign vendors conducting emergency services during first contact - Make decisions on routing claims for immediate review based on serious property loss or injury - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times  Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

  Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Parsippany, NJ, Woodbridge, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    

Underwriter Join our dynamic team in the vibrant heart of Boston! We are a leading provider of homeowners insurance, dedicated to delivering exceptional service and innovative solutions. As an Underwriter, you will play a pivotal role in ensuring the quality and accuracy of our underwriting processes while fostering strong relationships with our valued customers and agency partners.   Responsibilities: Thorough Review and Evaluation: Evaluate new business applications, renewals, and endorsements to ensure compliance with underwriting guidelines and regulatory requirements. Exercise independent judgment within established authority to make sound underwriting decisions. Customer Engagement: Engage with customers and agents via email, providing timely and professional responses to inquiries and addressing any issues related to policy quality or service. Assist with incoming calls during peak periods to ensure superior customer service. Underwriting Support: Provide guidance and support to agency partners to help them achieve growth and profit objectives. Collaborate with agencies to optimize underwriting practices and foster mutual success. Product Knowledge Mastery: Develop and maintain a deep understanding of our homeowners insurance products across multiple states, staying informed about industry trends and regulatory changes. Data Management: Accurately input and maintain policy data, ensuring completeness and accuracy in all transactions. Troubleshoot policy systems as needed to facilitate renewal and endorsement processes.   Qualifications:   Exceptional Communication Skills: Strong written and verbal communication skills are essential for effectively engaging with customers, agents, and internal stakeholders. Analytical Thinking: Ability to perform research, analyze information, and make informed coverage decisions in accordance with established guidelines. Product Expertise: Demonstrated ability to develop and maintain comprehensive knowledge of homeowners insurance products and underwriting principles. Attention to Detail: Meticulous attention to detail is critical for accurately managing policy data and ensuring compliance with regulatory requirements. Problem-Solving Abilities: Proven ability to troubleshoot policy systems and resolve issues efficiently to facilitate seamless transactions.   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   Join Our Team: If you're looking for a rewarding career opportunity in the insurance industry and thrive in a fast-paced, customer-focused environment, we want to hear from you! Apply now to join our team and make a difference in the lives of homeowners across the country.    

Who are we?   Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.   What are the expectations of this role?   As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.   What is exciting about this role and Plymouth Rock?   This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.   Essential Responsibilities - Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat - Making sure every customer interaction results in a great customer experience. - Develop and maintain strong knowledge of our revolutionary insurance product - Accurately enter and update policy information into the various processing systems - Build enduring relationships with agents, customers and team members - Be willing to learn something new every day and apply it to future customer interactions Qualifications and Education - Excellent oral and written communications skills - Ability to multitask and adapt to changes quickly - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction - Capacity to work in a fast-pace supporting the rapid growth of our customer base - Be a self-motivated individual to meet & exceed goals - Proficient in the use of Microsoft Office - Minimum of 1 year overall work experience preferred - Have obtained or are working towards a college degree Perks: - Tuition reimbursement - Overtime eligible - Predictable office schedule - Downtown Boston office - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - Free onsite gym  - 401(k) bonus - Volunteer opportunities - Matching gift program - Auto and home insurance discounts - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans - Licensing opportunities - Company-sponsored social events About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. 

Our Connecticut office is expanding! Come join our growing Claims Team by building your knowledge and skills in the auto insurance industry.   At Plymouth Rock Assurance, our Claims team represent the traits of Understanding, Engaging, and Energetic, serving as the first point of contact for our policyholders who have experienced an automobile incident.   As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit with an in-depth training program, so no prior insurance experience is needed for this role.  Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior Claims or Supervisor level roles within our company. Apply now and start your career at Plymouth Rock!    We are currently in a Hybrid work environment- 4 days in the office and 1 day work from home   Here is what you will do - Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims. - Understanding and providing Empathy is key to this role. - Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed. - Energetic worker: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner. - Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues. - Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps. - Accessibility: Being available for customers via email, text, or phone to walk them step-by-step through the auto claim process and explain existing coverage.    Here is what you will bring to the table - A history of working customer service facing roles, hospitality, or retail, with previous call center experience a plus. - Being on the phone consistently throughout the day is a requirement of the role. - Excellent organizational and time management skills. - Being able to pivot through different applications throughout the day. - Prioritizing your day and staying organized is key. - An associate or bachelor’s degree preferred. - Willingness to continue learning about products, procedures, and technical systems as you grow in this role.   Why work for us - Grow personally and professionally through our collaborative team environment - Gain support and guidance to expedite proficiency through our mentor program - 4 weeks accrued paid time off + 9 paid national holidays per year - Onsite Free Parking - LinkedIn Learning Courses - 12-week Training Program - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1

TOTAL LOSS SUPERVISOR    We are excited to announce an opportunity for the position of Auto Total Loss Claims Supervisor in our Boston, MA office. We are seeking a qualified individual to oversee the operations of our unit of Claim Representatives who handle Total Loss Claims in accordance with state-specific regulations.   Position: Auto Total Loss Claims Supervisor Location: Boston, MA Office Schedule: 4 days/week onsite, 1 day/week remote.   Essential Functions and Responsibilities: - Direct and control the work of Total Loss Representatives, including evaluation, negotiation, and settlement of total loss claims. - Establish and monitor unit goals for service, production, and work quality. - Plan unit workflow and monitor claim assignments based on volume. - Promote teamwork through effective leadership. - Review active and closed files in compliance with the Quality Assurance program to identify trends and provide feedback to the unit. - Provide management with monthly analysis of quality trends and performance of claims associates and salvage recoveries. - Conduct training sessions on all aspects of the job, both group and individual. - Review and approve settlements exceeding staff authority levels. - Conduct performance reviews and counseling sessions. - Monitor attendance and write performance appraisals. - Make recommendations for promotions, staff changes, and salary adjustments. - Obtain Professional license(s) as needed. - Participate in the interview process and make recommendations regarding hiring decisions. Qualifications and Education: - 1-2 years of supervisory experience. - 4 years of additional experience working in the claim environment. - Bachelor’s Degree (B.A.) from a four-year college or university preferred. - Ability to work in a fast-paced environment and multitask effectively. - Strong critical thinking and problem-solving skills. - Ability to exercise independent judgment. - Working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products. If you believe you possess the necessary qualifications and experience for this role, we encourage you to apply. Please submit your resume and job application detailing your relevant experience and why you are the ideal candidate for the Auto Total Loss Claims Supervisor position.   About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI_DNI

Here is what you will do:    Profitability and Top-Line Trend Analysis - Create report suites that support varying state and segmented marketing strategies - Develop pertinent management reports comparing performance vs targets - Develop analyses to identify problems and opportunities due to shifts in volume and loss ratio - Create agent analytics database and able to perform agent drill down analyses and analyze agent profitability concerns Agent Segmentation Management - Manage IA Group Agent Segmentation phases - Drive periodic reviews of segmenting agents based on quoting/selling, retention, and profitability attributes. Agent Incentive Support - Own the IA Group Profit Share module including all agent plan attributes and offerings - Provide datasets for use in evaluating agents eligibility and needs or individual agent incentives - Create tools to monitor and project agent incentive payments daily - Create visually appealing documents to communicate individual agent results Here is what you will bring to the table:  - BA Degree in quantitative field of study - Product or Actuarial experience desired - Extensive experience with database and SQL tools including MS SQL, Tableau, Visual BASIC, and EXCEL - Ability to work with counterparts in the organization with varying levels of technical expertise, including Marketing, Product, and IT personnel - Ability to work independently and efficiently on a high volume of tasks - Stay updated with emerging trends and best practices in data visualization and analytics to continuously improve reporting capabilities Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Here is what you will do:    Profitability and Top-Line Trend Analysis - Create report suites that support varying state and segmented marketing strategies - Develop pertinent management reports comparing performance vs targets - Develop analyses to identify problems and opportunities due to shifts in volume and loss ratio - Create agent analytics database and able to perform agent drill down analyses and analyze agent profitability concerns Agent Segmentation Management - Manage IA Group Agent Segmentation phases - Drive periodic reviews of segmenting agents based on quoting/selling, retention, and profitability attributes. Agent Incentive Support - Own the IA Group Profit Share module including all agent plan attributes and offerings - Provide datasets for use in evaluating agents eligibility and needs or individual agent incentives - Create tools to monitor and project agent incentive payments daily - Create visually appealing documents to communicate individual agent results Here is what you will bring to the table:  - BA Degree in quantitative field of study - Product or Actuarial experience desired - Extensive experience with database and SQL tools including MS SQL, Tableau, Visual BASIC, and EXCEL - Ability to work with counterparts in the organization with varying levels of technical expertise, including Marketing, Product, and IT personnel - Ability to work independently and efficiently on a high volume of tasks - Stay updated with emerging trends and best practices in data visualization and analytics to continuously improve reporting capabilities Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Innovation Software Engineer   As an Innovation Software Engineer, you will be at the forefront of driving technological advancements within our organization. You will be responsible for leveraging emerging technologies, such as GenAI and others, to solve complex business problems and enhance existing business processes. Your role will involve researching, designing, and implementing innovative solutions to improve efficiency and drive strategic growth. Additionally, you will collaborate with cross-functional teams to identify opportunities for innovation and develop cutting-edge software solutions.   Essential Functions and Responsibilities: - Research and stay up-to-date with emerging technologies, including GenAI, machine learning, artificial intelligence and other relevant advancements. - Analyze complex business problems and develop innovative software solutions using emerging technologies. - Collaborate with stakeholders to understand business requirements and translate them into technical solutions. - Design and implement proof-of-concept projects to demonstrate the feasibility and value of emerging technologies in addressing business challenges. - Evaluate existing business processes and systems to identify inefficiencies and areas for improvement. - Propose and implement innovative solutions to streamline processes, increase productivity, and drive operational efficiency. - Work closely with development teams to integrate new technologies into existing software applications and systems. - Stay informed about industry trends, best practices, and emerging technologies to inform strategic decision-making and innovation initiatives. - Communicate technical concepts and recommendations to non-technical stakeholders in a clear and understandable manner. - Collaborate with cross-functional teams to drive innovation and foster a culture of continuous improvement.   Qualifications and Education: - Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred. - Proven experience in software development, with a strong foundation in programming languages such as Python, Java, or C++. - Demonstrated expertise in emerging technologies such as GenAI, machine learning, artificial intelligence, blockchain, etc. - Experience applying emerging technologies to solve complex business problems and drive innovation. - Strong analytical and problem-solving skills, with the ability to think creatively and strategically. - Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. - Experience with agile development methodologies and rapid prototyping techniques. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - Strong attention to detail and a passion for continuous learning and self-improvement. - Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform is a plus.   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI  

The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Revere, MA area. The Auto Damage Appraiser will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities: - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all state regulations. - Liaison to Body Shops in our GRP network.   - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and MA Fair Claims Practices Act. Qualifications and Education:    - Assigned Territory – Revere, MA area - Must have a valid Massachusetts Auto Damage Appraiser License - Must have valid driver’s license and favorable driving record. - A minimum of 1-3 years of auto claims appraisal experience. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-DNI

The Claims Representative is responsible for the handling of Auto Property Claims. This individual will work within our “Complex PD Claim Unit”. They will need to provide a high level of customer service while exercising patience throughout the process. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.  Comparative negligence claim handling experience is a must. The position is available in Uniondale NY.   Essential Functions and Responsibilities:   - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned Qualifications and Education:   - Bachelor’s degree and a minimum of 1 years related PD claim experience, specifically including comparative negligence auto loss claims. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Able to prioritize and handle multiple tasks. - Excellent communication, organizational and customer service skills. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   Compensation Range: $50,000 - $67,000 (Based on experience)   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-RJ1       #LI-DNI 

We are currently seeking an experienced auto claims representative to join our growing Personal Lines Auto team. This position will be based in our newly renovated Boston office, directly across the street from South Station.  This is not your average office space, with high ceilings and wooden beams, exposed brick, mechanicals, and modern lighting.  This is a great opportunity, in a great space, for someone who is eager to share their claims experience, join our growing team, and continue their career with a financially sound company. Responsibilities:   In this position you will be responsible for the investigation, evaluation and disposition of first and third party personal auto property damage claims.  This is a full-time, Monday through Friday position, currently 4 days in the office and 1 day working from home. This position does require prior Auto Claims experience.   - Contact insureds, claimants, attorneys, and other parties related to an auto accident. - Proficient in communicating in a variety of ways, including phone, text, email etc. - Investigate all assigned claims for coverage, liability, and damages. - Ensure timely disposition of all claims in accordance with regulatory and statutory requirements. - Responsible for timely payment of auto repairs and resolution of total losses. - Ensure adherence to personal lines policies including related coverages and exclusions. - Determine liability of parties involved in a loss, including application of comparative negligence. - Effectively manage workload through claims management and imaging systems. Qualifications - 2+ years of auto claims handling experience. - Excellent written and verbal communication skills. - Ability to communicate effectively via phone, text, email and other written correspondence. - Demonstrated level of competency in time management, priority setting and customer focus.  - Experience using a claims management and imaging system. Education - Bachelor’s Degree or commensurate experience Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Onsite free fitness center - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic.  Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.   #LI-RJ1

Position: Claims Representative, Subrogation About Us: Join our thriving team in the historic city of Boston, where innovation and service excellence meet. The Plymouth Rock Company, headquartered in the heart of Boston, manages over $2.0 billion in personal and commercial auto and homeowner’s insurance, earning an unparalleled reputation for service. If you're ready to take on a challenging role in a vibrant city known for its rich history and forward-thinking culture, this opportunity is for you. Role Overview: As a Claims Representative, Subrogation, you'll be a vital part of our mission to recover funds from parties responsible for losses sustained by our insureds. Join our dynamic team and contribute to maximizing recoveries through effective claims presentation and negotiation. Essential Functions and Responsibilities: - Dive into automobile liability cases, identifying all liable parties in the unique Boston market. - Initiate contact with responsible claimants and insurance carriers, ensuring timely and efficient recoveries. - Present and articulate our theory of liability to an adverse party or arbitration panel, showcasing your negotiation skills. - Negotiate settlements with adverse carrier representatives, attorneys, or claimants in the bustling Boston insurance landscape. - Craft written drafts of arbitration contentions, passionately arguing liability and skillfully disputing reductions to submitted demands. - Work towards earning certification to become an arbitration panelist. - Demonstrate knowledge of regulatory claims handling guidelines and statutory regulations specific to the Boston market. - Adhere to departmental internal control requirements and actively participate in team activities to achieve local objectives. - Attend internal and external training events, staying updated on industry trends in the Boston insurance scene. Qualifications and Education: - Possess an Associate’s or Bachelor’s degree and/or showcase 3-5 years of claim experience in Casualty, PIP, or Physical Damage. - Strong written communication skills to navigate Boston's diverse professional landscape. - Exceptional organizational skills, a crucial trait for success in the fast-paced Boston market. - Proficient knowledge of Microsoft Office, a standard requirement in Boston's tech-savvy environment. - Proven ability to work collaboratively in a team and adept at conflict resolution, reflecting the spirit of Boston. About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

In this role you will be handling the field adjustment and management of homeowners property claims in Southern NH, and North Shore, MA.    Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $60,000 - $80,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1

If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here is what you will do: - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices. - Ability to recognize potential subrogation opportunities. - Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. - Provide clear and accurate coverage opinions to internal stakeholders and insured parties. - Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.  - Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions. - Ensure compliance with industry standards and best practices in claims handling. - Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process. - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure. - Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. Here is what you will bring to the table: - Bachelor's degree from an accredited four year college or university. - Must have experience handling Litigated files. - Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality - Minimum of 5 years of experience in liability claims adjusting. - Strong knowledge of insurance policies, coverage issues, and relevant legal principles. - Excellent negotiation and communication skills. - Proficient in claims management software and Microsoft Office Suite. - Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

Claims Representative, Bodily Injury Join Our Dynamic Claims Team at Plymouth Rock Assurance! Are you an experienced professional in auto claims handling with a focus on bodily injury losses? Plymouth Rock Assurance is seeking a dedicated individual to fill the role of Claims Representative, Bodily Injury. This position involves managing a pending queue of automobile bodily injury losses, ranging from minor to high severity. The ideal candidate will possess a keen understanding of comparative negligence, state and federal regulatory laws, and will excel in investigating, evaluating, and negotiating all facets of automobile claims. Duties and Responsibilities: - Investigate motor vehicle accidents to ascertain coverage and liability for a range of severity levels, from minor to high severity, including uninsured and underinsured motorists claims. - Conduct thorough interviews with customers, claimants, and witnesses to determine the circumstances surrounding each loss. - Maintain accurate reserves and ensure timely reserve adjustments. - Diligently manage loss adjustment expenses. - Communicate effectively with policyholders, agents, underwriters, reinsurers, and claims management. - Complete comprehensive large loss reports as required. - Retain expert vendors when necessary to aid in the investigation and evaluation of each claim. - Adhere to best practices and litigation management guidelines. - Demonstrate excellent problem-solving, negotiation, organizational, and prioritization skills. Job Requirements: - A college degree from an accredited university or a combination of experience and education. - A minimum of three years of auto claims handling experience. - Adjusters license preferred. - Insurance designations (CPCU, AIC, SCLA, etc.) are a plus. - Ability to thrive in a fast-paced environment, multitasking, and prioritizing assignments based on their overall importance. - Strong verbal and written communication skills. - Litigation experience is preferred. About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1 #LI-DNI

Reporting directly to the Vice President of Claims of the Independent Agent Channel, the Director will oversee our MA and NH casualty and medical claim operations.  The Director will have oversight of four casualty and two medical teams and will ensure that claims are handled in a timely and efficient manner.  You will be expected to manage litigation activities, 93A process and stay current with changes in the industry that effect our claims operation.  The Casualty Claims Director is a key part of the executive team at Plymouth Rock. In this role, you will brief top executives (CCO and CEO) on emerging claims activity, industry trends and large losses.  Your input will directly affect not only day-to-day operations, but also the strategic planning for the claims department and Plymouth Rock Auto operations.  Our organizational structure and lack of red tape allows the Director to be highly influential and impactful.  You will drive the direction and will be a key contributor to the results of our entire operation.  We expect this Director to lead creative initiatives and an energized group of employees that provides us a sustainable advantage over our competition.   The ideal candidate will be highly organized and detail-oriented with excellent communication and interpersonal skills. You will have a strong understanding of insurance laws and regulations and will develop and implement new claims training, strategies, and procedures that drive best in class operational performance.   - Strategy: Develop and implement new claims strategies that improve the efficiency and effectiveness of the claims process. This includes identifying areas for improvement, developing new technology, tools resources, and managing the implementation of new initiatives. - Innovation: Identify and implement innovative solutions to claims challenges. This includes using new technologies, developing new training programs, and creating new ways to approach our goals and objectives - Resource Management: Effectively manage the resources of the claims team, including budget, personnel, and technology. This includes developing and managing budgets, hiring and training staff, claim distribution, and ensuring that the team has the resources they need to be successful. - Coaching & Development: Provide one to one coaching to ensure managers are equipped to lead and develop their teams. Identify high potential talent, mentor, to create bench strength and a strong succession plan.   Key responsibilities of the role include: - Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction. - Collaborates with senior leadership as well as with other members of the organization in the development and implementation of claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results. - Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards. Leverages systems capabilities, data and metrics/reports to analyze trends and improve organizational and process performance. - Remains current of state/territory regulations and issues, industry activities and trends. May represent company in industry trade groups. - Works, in partnership with our training and development team, to develop focused, individualized development plans for all subordinate leadership positions and plays a significant role in effectively driving talent development and succession planning within the casualty and medical units. - Demonstrates technical acumen to ensure that coverage is determined properly and that claims are properly investigated, evaluated and reserved timely. In addition, to managing litigation, medical claims handling, adherence to our decision point and medical bill adjudication process. - Compliance with our quality assurance program; claim file calibration, monthly results meeting with managers and claim associates. Complete target reviews when necessary.    Qualifications and Education: - A bachelor’s degree (B.A.) from an accredited four year college or university. - 8-10+ years of related casualty, litigation and medical claims handling and management experience. - Experience managing a team of 25-30 claim associates (Managers, Supervisors and Claims professionals). - Excellent oral and written communication skills required. - Demonstrated ability in developing and executing strategy, and in delivering operational excellence. Strong performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement. - Proven ability to motivate and inspire your teams, and to maintain excellent colleague engagement across all areas of claim department. - Knowledge of Microsoft Office Suite (Teams, OneNote, Power Point and Excel) and other business-related software (i.e. Tableau or other date reporting tools) About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI #LI-PC1

Understanding. Engaging. Energetic.   At Plymouth Rock Assurance, our Claims team represent these traits, serving as the first point of contact for our policyholders who have experienced an automobile incident.   As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit where you will be exposed to an in-depth training program and given the tools to succeed in this rewarding career path. Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior claims or supervisor level roles within our company.    We are currently in a Hybrid work environment- 4 days in the office and 1 day work from home   Here is what you will do - Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims. - Understanding and providing Empathy is key to this role. - Collaborative partner: Working with internal and external partners, you will support policyholders while their claims are being processed. - Energetic worker: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner. - Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues. - Clear communicator: Providing policyholders with the information they need by clearly setting expectations and outlining next steps. - Accessibility: Being available for customers via email, text, or phone to walk them through step-by-step through the auto claim process and explain existing coverage.  Here is what you will bring to the table - A history of working customer service facing roles, hospitality or retail, with previous call center experience a plus - Friendly phone demeanor and the ability to talk to customers on the phone consistently throughout the day - Excellent organizational and time management skills - Ability to manage work priorities and pivot through different applications on a regular basis - Excellent organizational skills - An Associates or Bachelor’s degree preferred - Willingness to continue learning about products, procedures and technical systems as you grow in this role Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Fall 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-RJ1