Plymouth Rock Assurance

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 4 of 6

Job Locations US-MA-Boston
Who are we? Plymouth Rock is a leading auto and home insurance provider serving customers across Connecticut, Massachusetts, New Jersey, New Hampshire, New York and Pennsylvania. Headquarters is in Boston right across the street from South Station.   What you’ll be Doing: In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders by phone and email. Students looking for Part Time employment are encouraged to apply!   Responsibilities: - Primarily responsible to provide extraordinary service to our policy holders and agents by phone and email - Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. - Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. - Provide training to our independent agency force in support of our products and services. - Complete all assigned project work qualitatively and in a timely manner. Knowledge, Skills, and Abilities Required: - Excellent oral and written communications skills. - Sound problem resolution and analytical skills. - Excellent organizational skills and the ability to work in a fast past environment. - Sound knowledge of Microsoft Office. - Employees will be working 10-18 hours a week between Monday-Saturday. Education & Experience: - A Bachelor’s degree or enrolled in a degree program - Minimum of 1 year of overall work experience. - Personal Lines Auto (MA, NH, and CT) preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over  $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Customer Service
ID
2023-3657
Job Locations US-NJ-Woodbridge
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   This person is responsible for the overall productivity and effectiveness of the Plymouth Rock Sales Center operation in Woodbridge, NJ which includes both an inbound and outbound sales operation along with training/operations teams. The responsibilities include expense forecasting and planning, reporting, systems architecture and ecosystem, quota setting, sales process optimization, training, recruiting and selection of sales force talent. This is a pivotal position within our organization, as the Direct Response Channel for Plymouth Rock has ambitious growth goals and this position is instrumental toward achieving our 5-year growth objectives. This position will report directly to the Vice President of Service, Underwriting and Sales and has high visibility to the CEO and senior executive leadership team. We are not just looking for someone who can do the job well – we are looking for someone that can take our already well run Sales Center to the next level. Essential Functions and Responsibilities - Responsible for the overall productivity and effectiveness of the Sales Center operation (inbound and outbound) in our Woodbridge, New Jersey location. - Responsibilities include oversight and management of our Sales Center leadership, Operations Management, Training, and CRM System Administrators.  Necessary skill sets are technical, analytical, and strategic, with strong leadership abilities. We are a roll-up your sleeves type organization and, as such, we are seeking a candidate that is comfortable getting in the trenches to dissect various issues and opportunities to advance our collective business objectives. - Expected to possess a significantly comprehensive understanding of the key metrics which drive the sales center operations and which operational levers to exercise to drive specified goal oriented outcomes. This include call center metrics, as well as insurance acquisition economics and how those metrics tick and tie. - Coordinates sales and expense forecasting and optimization, planning, and budgeting processes used within the Sales Center. Works closely with Marketing personnel to ensure appropriate marketing output (both in terms of quantity and scheduling) as related to staffing levels.  - Through increased efficiency, identify strategies to lessen the telesales cost load as part of our total Direct and Agency acquisition economics. Maintain thorough understanding of Direct and Agency acquisition economics, as well as what levers to pull to drive to desired economic levels.  - Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency of Sales Center. Perform extensive Quality Assurance scoring of sales reps through staff. Continually identify opportunities for sales process improvement to inspect sales process quality and prioritize opportunities for improvement. Facilitates an operation of continuous process improvement. - Implement forward-thinking processes aimed at developing and improving sales results and customer retention/satisfaction based on extensive analytics and comprehensive understanding of the operation. - Initiate and foster teamwork within the department to create and maintain an environment of partnership, quality service, and superior sales results. - Serve as an expert resource on sales process, procedures, and techniques by maintaining and enhancing product, process, communication and sales skills. - Develop and oversee performance measures for Sales Center, monitor progress toward these goals. Through analysis and testing, develop sales strategies resulting in increased productivity. - Oversee all hiring, promotions, compensation, and termination decisions for staff. - Review day to day operations and quality to ensure adherence to all policies, procedures, and programs. - Ensure compliance with State laws and regulations that govern the sale of personal lines insurance. Qualifications and Education - Minimum of 3 years sales management within a dynamic Sales Center environment required. Insurance background is required. - Possess highly analytical skills, problem-solving skills and decision-making ability. Incumbent must have the ability to grasp direct and agency acquisition economic principles, the primary economic drivers of the insurance business and incorporate them into decision optimization. - Proven leadership and ability to motivate and drive sales teams to greater sales performance through expanding capacity (improving efficiencies) and improving close rates. - Experience in building relationships with internal and external business partners.  Strong business acumen required. - Ability to work with diverse groups with varying levels of ability and skills. - Excellent written communication skills and ability to influence across various leadership levels. - Advanced performance management and problem solving skills required. - Supervisory or lead experience with demonstrated ability to lead teams effectively, train personnel, and communicate/enforce policies and procedures. - Demonstrate strong organizational and time management skills. Experience developing or using work force management software programs is a must. - College degree is required. MBA preferred. - Must maintain an active P&C License or obtain one within first 3-months of employment. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Sales
ID
2023-3656
Job Locations US-NJ-Parsippany
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations Qualifications and Education - College Degree or Comparable Industry Experience - Auto claims appraisal experience required. Territory – Central New Jersey - Must have valid Driver license and favorable driving record.PA and NY appraisal License a plus. - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 
Category
Claims
ID
2022-3652
Job Locations US-NJ-Woodbridge
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations Qualifications and Education - College Degree or Comparable Industry Experience - Auto claims appraisal experience required. Territory – Central New Jersey - Must have valid Driver license and favorable driving record.PA and NY appraisal License a plus. - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 
Category
Claims
ID
2022-3651
Job Locations US-MA-Boston
Job description We are currently seeking an Associate Claims Representative to fill a position in our South Station area office. In this position you will be responsible for the investigation, evaluation and disposition of first and third party auto property damage claims.This is a great opportunity for an eager person who thrives in a fast paced work environment to start a career with a financially sound company. In this role you will be the first point of contact for customers who are involved in accidents. You will deliver on Plymouth Rock’s promise to be there when our customers need us the most. This is a salary based position ($47,000 a year) that comes with full benefits including tuition reimbursement. No prior insurance experience is required and you will receive extensive training as well as advancement opportunities.   Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim. - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned. Qualifications and Education - A friendly, customer service focused orientation - Excellent oral and written communication skills - Excellent organizational and problem solving skills - Property and casualty claims handling experience desired, but not necessary - Ability to multi-task and a proficiency personal computers - Bachelor or Associate's Degree  Perks:  - Office Schedule - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-RJ1
Category
Claims
ID
2022-3644
Job Locations US-MA-Boston
This position will have overall management responsibility for the New England financial planning and analysis team.  The FP&A Director will partner with the cross-functional management team on strategic planning initiatives utilizing a data-driven approach to decision-making, and will also lead the company’s budgeting, forecasting and performance analysis.  Candidates should have proven track record of success.   Specific Responsibilities Include: - Coordinating all aspects of company’s annual planning and budgeting processes. - Analyzing financial and operational performance and preparing monthly reports to senior executives and quarterly updates for the Board of Directors. - Developing monthly premium, loss and earnings forecasts and variance analyses for each company and the consolidated Plymouth Rock group of companies. - Aligning the organization on appropriate financial performance targets, including return on equity, combined ratio, and cost structure between loss and expense. - Developing multi-year financial planning models for each business segment that serve as the foundation for the strategic planning and the development of operating plans. - Provide financial analysis around business growth/profitability initiatives. - Driving key FP&A process improvement initiatives, including improved forecasting of losses and the development of balance sheet and cash flow forecasting modules for both GAAP and statutory accounting principles. - Improving product, state and channel cost accounting and management reporting to bring greater transparency to segment cost drivers and improve the accuracy of pricing indications.   Qualifications: - Bachelor's degree in Accounting or Finance. - Minimum of 12 years of FP&A experience with progressive levels of responsibility. - Insurance industry experience (life or P&C) strongly preferred. - Demonstrated ability to lead in a team environment by driving the FP&A team and influencing peers within the broader Finance team and across the business. - Superior analytical skills with the ability to clearly link financial results to performance drivers, generate alternatives, and drive positive change. - Ability to anticipate, identify, and resolve complex financial issues. - Excellent MS Excel skills. - Demonstrated proficiency with financial modeling. - Process-orientation with continuous improvement mindset. - Results-oriented, with a demonstrated ability to deliver. - “Can do” attitude with ability to work effectively under pressure. - Excellent communications skills with ability to communicate complex financial issues in clear/concise manner About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1
Category
Finance
ID
2022-3640
Job Locations US-NY-Uniondale
In this fast-paced role, the PIP Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.  Essential Functions and Responsibilities - This position will handle Personal Injury Protection claims in multiple states. - The PIP Claim Representative will receive between 2 to 3 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, mail tasks, medical bill review, treatment monitoring, and reserve assessment. - Thoroughly screen all injured parties, investigate new losses in compliance with defined procedures and establish appropriate claims. - Conduct thorough and prompt investigations of accidents recognizing SIU and Subrogation potential. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. Assure that voice mail is properly utilized and telephone messages are promptly returned. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred. - The PIP Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.   Qualifications and Education - 5+ years of PIP claims handling experience.  - A Bachelor’s degree from an accredited four-year college or university is a plus. - Strong telephone customer service skills and the ability to empathize is needed. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-SM1
Category
Claims
ID
2022-3606
Job Locations US-NJ-Parsippany
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Appraisal Supervisor directs, controls, and monitors the work within their unit.  This team resides in the State of New Jersey with 5-6 direct reports.  The Supervisor ensures that the investigation/coverage/damage assessment, along with settlements and negotiations are completed in accordance with the NJ Unfair Claims Practices Act and the company’s policies and procedures. Activities are geared toward meeting the Claim Department's loss containment, service and expense related objectives. Virtual appraisals are used when possible.  A significant portion of the Appraisal Supervisor's day to day activities involve technical and administrative responsibilities associated with their unit.  Re-inspections and ride alongs with staff are key in this role.    Supervisor will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. The Appraisal Unit Supervisor will interact with customers, claimants and vendors.  The position is within the Independent Agent Division of Plymouth Rock.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  Audit casework in the unit and office for quality assessment. Complies with the Companies Quality Assurance program to identify problems, provide direction and critique performance of the unit members. Provide feedback and training to the staff based on results. Review and approve damage and settlement amounts that exceed staff's authority levels. - Monitor assignments and work flow to ensure timely service, efficiency and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Perform salary administration and performance evaluation of staff. Address and properly document performance issues, action plans and general developmental needs. - Re-inspect automobile losses for accuracy and provide feedback and training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff and independent adjusters, as well as body shops and contractors. - Review data and reports and generate reports and analysis to assess the staff's quality of work product and to determine why objectives are or are not being met. - Resolve complaints from insureds, claimants, brokers, other claim personnel, etc., through active participation. - Complete special projects as assigned by management. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day to day administrative recording keeping and compliance requirements. - Responsible for overseeing and monitoring performance of company's business partners as necessary. - Review and approve expense accounts submitted by staff. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Five plus years of auto estimating experience preferred  - Bachelor’s degree preferred from a four year College or University. - ICAR or other Collision Damage Training  - A combination of education, experience and appraisal coursework/certifications will be considered in lieu of a degree - Must be proficient with Microsoft office Suite Products and Auto Estimating Software. - Mitchell Estimating Experience a Plus - Must possess a valid driver’s license in good standing. The successful candidate may be required to obtain out of state adjusters licenses. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 
Category
Claims
ID
2022-3605
Job Locations US-NJ-Woodbridge
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Appraisal Supervisor directs, controls, and monitors the work within their unit.  This team resides in the State of New Jersey with 5-6 direct reports.  The Supervisor ensures that the investigation/coverage/damage assessment, along with settlements and negotiations are completed in accordance with the NJ Unfair Claims Practices Act and the company’s policies and procedures. Activities are geared toward meeting the Claim Department's loss containment, service and expense related objectives. Virtual appraisals are used when possible.  A significant portion of the Appraisal Supervisor's day to day activities involve technical and administrative responsibilities associated with their unit.  Re-inspections and ride alongs with staff are key in this role.    Supervisor will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. The Appraisal Unit Supervisor will interact with customers, claimants and vendors.  The position is within the Independent Agent Division of Plymouth Rock.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  Audit casework in the unit and office for quality assessment. Complies with the Companies Quality Assurance program to identify problems, provide direction and critique performance of the unit members. Provide feedback and training to the staff based on results. Review and approve damage and settlement amounts that exceed staff's authority levels. - Monitor assignments and work flow to ensure timely service, efficiency and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Perform salary administration and performance evaluation of staff. Address and properly document performance issues, action plans and general developmental needs. - Re-inspect automobile losses for accuracy and provide feedback and training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff and independent adjusters, as well as body shops and contractors. - Review data and reports and generate reports and analysis to assess the staff's quality of work product and to determine why objectives are or are not being met. - Resolve complaints from insureds, claimants, brokers, other claim personnel, etc., through active participation. - Complete special projects as assigned by management. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day to day administrative recording keeping and compliance requirements. - Responsible for overseeing and monitoring performance of company's business partners as necessary. - Review and approve expense accounts submitted by staff. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Five plus years of auto estimating experience preferred  - Bachelor’s degree preferred from a four year College or University. - ICAR or other Collision Damage Training  - A combination of education, experience and appraisal coursework/certifications will be considered in lieu of a degree - Must be proficient with Microsoft office Suite Products and Auto Estimating Software. - Mitchell Estimating Experience a Plus - Must possess a valid driver’s license in good standing. The successful candidate may be required to obtain out of state adjusters licenses. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 
Category
Claims
ID
2022-3604
Job Locations US-PA-Philadelphia
In this role you will be handling the field adjustment and management of homeowners property claims in Pennsylvania.   Responsibilities Include: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Qualifications: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  Education: - Bachelor’s Degree from an accredited four-year college or university is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-PC1
Category
Claims
ID
2022-3585
Job Locations US-MA-Boston
The Business Reengineering Principal will work with cross-functional teams to significantly improve business models that leverage intelligent automation. The goal of this role is to improve end-to-end processes that start and end with the customer. In this role you will partner with a business unit to diagnose issues, design solutions, implement recommendations and support measuring the business outcomes. In addition to leading a variety of reengineering activities, you will also act as a change agent to ensure solutions are implemented and projected business results are achieved. This individual must have strong leadership, problem solving and communication competencies.   Responsibilities: - Methodology: Successfully lead teams through all phases of a Lean, Six Sigma or Reengineering effort (e.g., discover, diagnose, design, implement, measure & improve) and all aspects of an improvement (e.g., people, process, technology & policy). - Delivery: Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful, realized business value. By leveraging a variety of experiences, successfully apply a broad range of reengineering tools, methodologies and frameworks that deliver results. - Relations: Demonstrate the ability to influence others using a variety of tactics; develop and maintain trusting relationships to foster alignment, transparency and collaboration. Resolve any resistance to change so that innovative solutions are implemented in a timely manner. - Expertise: Stay abreast of the latest trends and best practices in operational excellence and intelligent automation. Provide ad-hoc advice and expert consultation. - Development: Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results.  Education & Expertise: - BS/BA is required (science/engineering preferred); A Master’s degree or equivalent experience is required in operations or process reengineering. - You have 5+ years of experience in operational improvement with a track record of leading cross-business, cross-function initiatives that resulted in significant value-add. Experience in insurance and consulting is a plus. - You demonstrate a breadth and depth of knowledge in operational improvement frameworks, methodologies and toolkits; experience with Lean, Six Sigma, Hammer Reengineering, Change Management and Organizational Design. - You have some familiarity with a variety of intelligent automation tools used for improving operations (e.g., RPA, OCR, ML, AI, etc.) - You have the ability to link strategy to execution and have experience in taking risks and learning from failures.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1
Category
Executive
ID
2022-3583
Job Locations US-MA-Boston
Senior Software Engineer   Plymouth Rock Assurance is looking to hire a senior level Java Developer to build scalable backend solutions with a team of Engineers who are engaged in designing, developing, implementing and supporting robust customer facing web-based insurance applications. These applications will drive the sale of insurance products and enable seamless communication for our customers and agents.   Essential Functions and Responsibilities: - Hands-on backend Java development. - Maintain awareness of internet trends, technologies and best practices. - Contribute to technical architecture decisions/efforts to build and maintain highly scalable software platforms. - You must be adept at problem solving, workflow analysis, interpersonal relations, and have excellent oral/written communications skills. - Architect, implement, and optimize scalable databases. - Enhance quality, usability, performance, security, and reliability of systems. - Design, develop, test, maintain, monitor, debug for the product. - Mentor junior level developers and direct others while promoting a spirit of partnership and collegiality across all functional areas of the firm. - Work with stakeholders and Business Analysts to understand requirements and translate to design. - Source code development. - Functional/system integration testing support and deployment. - Unit test case development. - Provide production support as needed and meet development schedules. - Integrate component design.   Qualifications and Education: - 6-8+ years of professional experience building scalable backend applications in Java/J2EE required (Java version 8 and above preferred). - Java Certifications preferred (developer, web component). - Front-end/UI development experience preferred. - AngularJS, Node.js, SQL, XML and DB2 - Experience in design; class diagrams, sequence diagrams, activity diagrams, etc. - AWS, Spring, Spring boot, WebSphere, JBOSS, ESB (Mule), Rule Engines (e.g. Drools), JUnit, Hibernate/MyBatis, Web Service, Unix Shell Scripting. - SOAP and REST web services design and development experience. - Bachelor's or Master's degree (preferred) in Computer Science or related field. - Knowledge of IT concepts, strategies, methodologies. - Knowledge of diverse technologies and new technical architecture principles and concepts. - Understanding of layered systems architectures and layered solutions and designs. - Object Oriented Design Patterns. - P&C (property and casualty) insurance industry experience preferred but not required. About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI
Category
IT
ID
2022-3570
Job Locations US-MA-Boston
The Telematics Program Manager will be responsible for leading enterprise wide product development for the Road Rewards telematics program for the Plymouth Rock Independent Agency group.  From decreasing distracted driving to reducing aggressive driving habits, the Road Rewards mobile app offers feedback to customers on their driving behaviors and offers an opportunity to earn rewards.  Our plan is to not only create distinctive advantage for this high visibility program but to make our roads safer for all reducing the tremendous human trauma and financial costs caused by unsafe and, in particular, distracted driving.   This positon will be responsible for the customer acquisition into the program, engagement and retention, improving driving habits and working with partners and vendors to enhance customer experience.  Critical to this role is passion for designing and reaching consumers through exciting and innovative marketing/promotional campaigns that ultimately entice action (drive enrollments, usage and overall program engagement).      Specific Responsibilities Include: - Leverage a breadth of experience in business strategy, customer insight, market insight, product and/or service design and technology into actionable experience strategy and execution that will delight and serve customers - Accountable for achieving P&L goals for the Road Rewards program, including subscription and engagement metrics growth, loss reduction and retention improvements - Partner with executive management and other departments to drive an enterprise wide Road Rewards roadmap - Responsible for leading the strategy and executing on campaigns that drive acquisition, member engagement and retention for the Road Rewards program. Examples include communication strategy, broad promotional campaigns around rewards, innovative offers, points competition, etc. - Develop a deep understanding of customer needs and preferences in relation to the Road Rewards experience, lead the effort to design and implement an improved customer experience - Responsible for the development and growth of the program’s features and benefits - adding new rewards options, adding functionality to the app - Work closely with the app vendor and internal teams to develop programs targeting driving improvement through innovative use of telematics technology and app design - Partner with digital team on digital advertising including display, paid & organic search, paid social, email, etc. with the purpose of driving consumer engagement of new and existing features - Develop an approach to using Road Rewards as a customer acquisition tool - Provide on-going reporting and monitoring of the program and its performance against the key KPI’s - Drive prioritization and resolution of Road Rewards related customer non-technical/technical issues  Qualifications: - Bachelor's Degree required, MBA preferred - Minimum 5-7 years’ experience in product management, innovation, customer experience or loyalty marketing - Experience in Personal Auto insurance industry is highly preferred  - Demonstrated ability to lead enterprise wide programs and develop engaging digital products - Passion for learning from customers and building superior customer experience grounded in design thinking principles - Demonstrated analytical skills to support decision making and develop business cases - Ability to work productively with multiple stakeholders from cross functional teams as well as with external partners and vendors - Demonstrated ability to think strategically, rely on data and execute effectively  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Product Management
ID
2022-3567
Job Locations US-MA-Boston
The Senior Analyst, Product & Underwriting Strategy will support the development, analysis and execution of strategies to improve product competitiveness, underwriting results and operational efficiencies. A key responsibility of this role is to independently create and develop projects through the analysis of complex business issues and provide recommendations for the implementation of new underwriting strategies, rules, process improvements, and other initiatives. This role serves as a liaison between the Product department and all of the other departments that interface with the group ensuring that projects are defined and implemented as intended.    Role and Responsibilities: - Be a key member of the Product team that is accountable for the P&L of the Commercial Auto business. Will be responsible for supporting budgeted growth and profitable business results for assigned state(s). - Serves as a Commercial Auto Product Lead and regulatory expert, providing a thorough understanding of rules and endorsements. Monitors the competitive, legislative, and regulatory environments in assigned state(s) to identify emerging trends and address marketplace gaps. - May lead various strategic underwriting initiatives involving analysis of Underwriting KPIs, go-to-market strategies, 3rd party vendor relationships, and/or Independent Agency segmentation. - Under general direction, effectively manage projects of high complexity using available tools and data systems to identify, test & learn and solve strategic business issues within the company data/reports, troubleshoots when there are inconsistencies and present findings. - Works collaboratively across Underwriting, Claims, Marketing, IT, R&D, Actuarial and all other departments that interface with the group to align execution of strategic imperatives. - Lead with an entrepreneurial mindset seeking out new innovations and approaches to business issues and develops hypotheses independently. - Regularly prepare and deliver updates to Management and key stakeholders. - Serves as a mentor to other team members on aspects of predictive modeling and other quantitative concepts, project work, insurance operations and general business knowledge.   Required Skills: - Understanding of and experience with insurance products and operations, including underwriting/claims, pricing/rating concepts, insurance finance and risk selection methodologies. Commercial Auto experience desired but not required. - 3 or more years in product management, underwriting, claims, or other analytical role. - 3 or more years of experience with relational database tools and concepts. Proficiency with data extraction, manipulation, analysis, presentation and programming query tools (MS-SQL preferred). - Strong strategic thinking skills and structured problem-solving ability developing and implementing new, creative and effective solutions to highly complex business issues. - Confidence in taking ownership of challenging business issues, experience managing multiple projects and making decisions with limited or incomplete data and seeing issues through to resolution. - Ability to communicate effectively to both technical and non-technical audiences. - Ability to establish and build productive working relationships internally and externally, lead mentoring relationships (as needed), and negotiate. - Bachelors or higher level degree preferred. - CPCU or other professional insurance designation(s) desired but not required.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Product Management
ID
2022-3562
Job Locations US-MA-Boston
Senior Java Developer Plymouth Rock Assurance, Boston, Massachusetts   In this position you will be part of a team of Software Engineers who are engaged in a large scale effort to design, develop, implement and support web based insurance applications. You will implement robust business applications to help us sell our insurance products, interact with our customers, communicate electronically with our agents. You will be expected to maintain awareness of internet trends, technologies and best practices. You must be adept at problem solving, workflow analysis, interpersonal relations, and have excellent oral/written communications skills. You must have the ability to direct others while promoting a spirit of partnership and collegiality across administrative and functional areas of the company. You will be expected to contribute with hands on development. Essential Functions and Responsibilities: - Work with Business Analysts to understand requirements and translate to design. - Source code development. - Unit test case development. - Functional/system integration testing support and Deployment. - Integrate component design. - Support production as needed and meet development schedules.   Qualifications and Education: - 7+ years of professional experience / skills in JAVA/J2EE, Object Oriented, Design Patterns, XML, DB2, and SQL. - Must have Design skills (Class diagrams, sequence diagrams, activity diagrams, etc.) - Desirable knowledge includes P&C Insurance industry, WebSphere, JBOSS, Rule Engines (Drools e.g.), JUnit, Hibernate/MyBatis, Spring, Web Service, Unix Shell Scripting, NoSQL databases – MongoDB / DocumentDB. - Experience with AWS services including ECS, EKS, S3, Lambda, SQS/SNS and setting up DevOps pipelines with Jenkins. AWS Certification is a plus. - SOAP and REST web services design and development experience. - Knowledge of IT concepts, strategies, methodologies. - Knowledge of diverse technologies and new technical architecture principles and concepts. - Understanding of layered systems architectures and layered solutions and designs. - Good oral and written communication skills; presentation skills and strong work ethics. - Bachelor's or Master's degree (preferred) in Computer Science or related field. - Java/AWS Certifications (developer, web component) is preferred.   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
IT
ID
2022-3531
Job Locations US-MA-Boston
Who are we?   Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Auto team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.   What are the expectations of this role?   As a Customer Care Associate you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.   What is exciting about this role and Plymouth Rock?   This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully-paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Responsibilities - Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat - Making sure every customer interaction results in a great customer experience. - Develop and maintain strong knowledge of our revolutionary insurance product - Accurately enter and update policy information into the various processing systems - Build enduring relationships with agents, customers and team members - Be willing to learn something new every day and apply it to future customer interactions Qualifications and Education - Excellent oral and written communications skills - Bachelors or Associates Degree preferred - Ability to multitask and adapt to changes quickly - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction - Capacity to work in a fast-pace supporting the rapid growth of our customer base - Be a self-motivated individual to meet & exceed goals - Proficient in the use of Microsoft Office - Minimum of 1 year overall work experience preferred - Have obtained or are working towards a college degree Perks: - Tuition reimbursement - Predictable office schedule - Downtown Boston office - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - Free onsite gym - 401(k) bonus - Volunteer opportunities - Matching gift program - Auto and home insurance discounts - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans - Licensing opportunities - Company-sponsored social events     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-RJ1
Category
Customer Solutions
ID
2022-3524
Job Locations US-MA-Boston
  Who are we? Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work for 2020. Our headquarters is in the heart of Boston, across the street from the iconic South Station. We are a leading auto and home insurance provider servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 3x the size over the last 2 years. Internships in these catagories Data Science Product Mangement Marketing Finance What are the expectations of this role? This is a dynamic fast paced environment where you will have to think on your feet and use critical thinking on a daily basis. You will utilize multiple systems and computer navigational skills to make changes and updates to policies. This is a great environment to hone your skills, while working in an exciting office environment. An amazing experience to get you ready for an after college job. What is exciting about this role and Plymouth Rock? This is a paid position. No prior insurance experience is required, as you will receive extensive training, and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Responsibilities: - Be willing to learn something new every day - Build enduring relationships with customers and team members - Be a part of a team, receive real time practical hands on expereince - Work with a mentor - Exposure to executives in lunch and learns - Present what you have learned to your peers and managers Qualifications: - Excellent oral and written communications skills - Ability to multitask and adapt to changes quickly - Capacity to work in a fast-pace environment - Be a self-motivated individual to meet & exceed goals - Proficient in the use of Microsoft Office Perks: Robust wellness program Downtown Boston office Free onsite gym Company sponsored social events
Category
Enterprise Services
ID
2022-3520
Job Locations US-NY-Uniondale
Plymouth Rock Assurance Company of New York seeks a full time attorney with three to five years of experience with an insurance defense background. The Attorney would be responsible for representing civil defendants in all sixty two counties in New York State with primary venues being the five boroughs of New York City and Nassau and Suffolk Counties in Long Island. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player and able to handle a high volume of court appearances, virtual or/and in person while handling a large caseload.   Responsibilities: - Analyze lawsuits referred from Claims and prepares necessary answers and responsive pleadings. - Interface and develop a rapport with our clients, claim customers and our office team. - Conduct depositions and attend court conferences, arbitrations, motions and trials. - Participate as trial attorney in matters, some of significant exposure and complexity. - Possess knowledge of rules of evidence and civil procedure. - Have understanding of all aspects of Automobile Litigation (commercial and personal lines),UM/SUM, subrogation, property damage. - Provide legal research, advice and direction to Claims. - Work independently in making decisions in file handling, communicating those decisions appropriately and keeping the Legal Management Team apprised. - Adept at working in a paperless environment, video conferencing skilled and proficient in computer legal case management systems.   Qualifications: - Possess three to five years of relevant litigation and trial experience, preferably encompassing liability and damages verdicts. - Fully licensed to practice law in New York State and admitted or willing to become admitted to Federal Court in the Eastern and Southern Districts. - Must be able to handle a large caseload of matters including reporting requirements, roundtables and trial experience commensurate with experience. - Have knowledge of motor vehicle, UM/SUM, property damage and subrogation claims.  - Excellent written and Oral Communication Skills. - Willingness to work within the established system while also looking to improve processes and procedures and able to be flexible in all work assignments. - Proficiency with computer software including current Windows Operating System, MS Word, MS Teams, MS Outlook and ability to adapt to new programs. - Legal Case Management Program experience a plus, LexisNexis/TM.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1
Category
House Counsel
ID
2022-3519
Job Locations US-MA-Boston
The Subrogation Supervisor provides leadership for the auto recovery operation.    This leader will have strong analytic skills to maximize the team efforts in securing recoverable dollars.    The Supervisor will apply strong data driven decision making.   The Supervisor should be able to work both independently and partner with all levels of the organization.     Essential Functions and Responsibilities - Ensure that internal controls are adhered to. - Drives a culture of quality claim outcomes. - Develop and adhere to annual budgets. - Objectively assess and manage performance. - Manage external relationships with other Plymouth Rock companies, agents and vendors. - Continuously analyze results and make recommendations for improvement. - Oversee annual performance review process. - Prepare monthly report of results, activities and plans. - Promote teamwork through effective leadership.     Qualifications and Education - Bachelors degree from a four-year college or university - Advanced degree or insurance designations a plus - 7-10 years of claims or other applicable experience - At least five years of management experience required - Working knowledge of Microsoft Products - Must possess excellent verbal and written communication skills - $80,000.00-$110,000.00   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2022-3497
Job Locations US-MA-Boston
We are seeking a Senior IT Auditor to join our team in Boston, MA. This position works with the Audit Director and Audit Manager to help ensure Senior Management and the Audit Committees are provided with reliable information on the state of internal controls and risks across the Enterprise.  As a trusted advisor, the Senior IT Auditor builds and cultivates effective business relationships while providing independent value-added audit and advisory services.    Job Responsibilities: - Demonstrates a highly skilled ability to evaluate internal controls, effectively lead audit projects assigned, develop internal audit staff, analyze and solve complex problems, conduct research, and express ideas clearly, concisely and persuasively both verbally and in writing. - Intermediate to advanced knowledge of internal audit practices and financial, operational, and IT risks and controls. - Effectively communicates control weaknesses to Audit Manager and management. Provides practical recommendations for audit findings and effectively supports conclusions during discussions with Audit Director, Audit Manager, as well as auditees. - Assists the external auditors with the completion of their audit procedures, including audit work and testing. - Demonstrates and applies a thorough understanding of project management skills ensuring audits meet department minimum requirements. Demonstrates the ability to multi-task, by performing testing on more than one audit project concurrently. - Participates in guiding Internal Audit staff through risk analysis, control identification, and audit program development.  - Takes an active role in facilitating the training and development of junior audit team members. Provides timely coaching and feedback and contributes to formal performance evaluations. - Demonstrates professionalism and strong work ethic consistent with the company’s core values. Qualifications: - Bachelor’s degree in business, accounting, finance, IT or related field with 3+ years of internal/external audit, or public accounting experience. - IT audit experience is required, including a strong understanding of IT general controls. - Relevant certifications (CPA, CIA, CISA) is preferred but not required. - Prior insurance industry experience is preferred but not required. - Strong project management, analytical and organizational skills, problem-solving and decision-making skills, including the ability to complete projects and reports within communicated deadlines. - Excellent written and verbal communication skills. - Ability to work independently, with limited direction and guidance. - Ability to interact well with internal and external parties. Perks: - Tuition reimbursement - Predictable office schedule - Paid time off including 9 paid national holidays - Robust wellness program - Downtown Boston office - Free onsite gym - 401(k) Bonus - Auto and Home insurance discounts - Company-paid life and disability insurance plans - Optional Medical, Dental, Vision, Legal, and Identify Theft protection plans - Company sponsored social events   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs approximately 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-DNI  
Category
Internal Audit
ID
2022-3488