Plymouth Rock Assurance

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Job Locations US-MA-Boston
The Senior Business Analyst is responsible for establishing and maintaining standards for systems analysis, requirements gathering, project artifact development, standards for vendor management and responsible for the analysis of new business system development. The Senior Business Analyst will work towards the goal of maximizing business value delivery through application development lifecycle. In this role, you will collaborate with senior business and IT leadership groups to assist in the prioritization of projects.   Roles and Responsibilities: - Performing workflow analysis, creating workflow diagrams and making recommendations for procedural improvements – understanding and articulating “current state” and “future state” of various systems - Performing and preparing Impact Analysis documentation with the help of the project teams for new systems or enhancements to existing systems - Establishing and maintaining approaches, methods, procedures, and standards for the analysis of the broad range of operational and enterprise applications. Demonstrating by example the benefits of new approaches and methods that shorten development life cycles reduce rework, and improve the capability of purchased and developed solutions - Developing and guiding team members in requirements elicitation, analysis, and functional specification activities for complex projects or programs. Developing and maintaining training materials for business analysts and programmers for various system and functionalities. - The Senior Business Analyst will be involved in all aspects of the project lifecycle from initiation to closing, to ensure that the technical solution meets business needs. Advancing and broadening the business analysis competency, standards and processes to support the strategic and long term objectives for the organization acting as Subject Matter Experts (SMEs) for various eCommerce applications. - Working with various groups like Development, QA, UAT, Infrastructure support. etc., for a resource allocation plan for the IT Projects working with manager. - Ensuring compliance with standards and practices to establish higher quality deliverables - Collecting and analyzing metrics to enable and lead continuous improvement of the Business Analysis processes.   Education and Experience: - Bachelor’s Degree in Business Administration, Computer Science, or Management Information Systems or equivalent experience. - 15 years of software development including Business Analysis experience on projects where Information Technology was a primary component - 10 years of Business Analysis Experience in Property and Casualty Insurance domain. - Detailed understanding of Policy Admin, eCommerce, Billing, Claims and financial applications along with understanding of various third party integrations like LexisNexis Prefill, CREDIT, MRV, CLUE etc. is a must. - Experience with Web Analytics tools like Adobe Analytics, Google Analytics, Google Tag Manager etc. is a must. - Excellent understanding of Web Service and APIs and familiarity with SQL, XML, HTML, XSLT, JSON etc. along with tools like Postman, REST API and SOAP UI etc. is highly desirable. - Demonstrated ability to apply disciplined and rigorous approaches to analysis that include object and entity-relationship modeling, state-transition diagramming, and related approaches to custom developed application. - Demonstrated ability to support digital capabilities (e.g., development of interactive web-based applications). - Excellent communication, presentation and, interpersonal skills - Strong analytical capability; ability to think strategically, solve problems and recommend approaches and solutions - Data Management experience, database knowledge preferred, and experience with MS SQL - Project Management or related certifications preferred - Proficient in Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio, and Project) strong emphasis on MS Visio (wireframes and workflows) - INS and CPCU certifications are highly desirable. - IIBA - CBAP and AAC Certification a plus.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DF1
Category
IT
ID
2023-4258
Job Locations US-MA-Boston
The Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages.  Appraisals will be completed from our CarPics program and consist of minor damage accidents.  The Appraiser will be required to provide a high level of customer service while utilizing measures to control severities.  This position will reside in our Boston, MA office (this is NOT a field position on the road).   Essential Functions and Responsibilities:   - Work in a team environment with our Virtual Estimating division in the Boston, MA office. - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Efficiently write accurate estimates based on photos and videos while meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (MA, CT, NH.)   Qualifications: - MA Appraiser License required. Additional state licenses a plus!  - College Degree preferred. - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Must apply and secure CT Appraisal License. - Comfortable completing inspections of damaged vehicles virtually. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI
Category
Claims
ID
2023-4217
Job Locations US-NY-Uniondale | US-MA-Boston | US-NJ-Parsippany | US-CT-Farmington
The Claims Representative, Complex Property Damage will provide a high level of customer service while adjusting complex claims. The Claims Representative will need to be comfortable working in a fast-paced environment, with heavy phone work.    Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment.   Qualifications and Education - Bachelor’s degree and a minimum of 1 year related PD claim experience, specifically including comparative negligence auto loss claims. - Additionally Representative will need to have the ability to function professionally in adversarial situations - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Able to prioritize and handle multiple tasks. - Excellent communication, organizational and customer service skills. Compensation range: $50,00-$58,000     About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2023-4206
Job Locations US-MA-Boston
This position's primary responsibility is to service, counsel and retain existing personal automobile, homeowners, umbrella and flood insurance policyholders for our independent agency partners. Solve problems and help others by providing and creating a positive customer experience through professionalism and knowledge of the products and systems. You will receive ongoing training and support as you build your career at Plymouth Rock Assurance. Essential Functions and Responsibilities: - Develop and maintain complete product knowledge of all three lines of business (Auto, Homeowner and Umbrella) and for all states across all regions (NJ, PA, MA, CT, NY and NH). - Accurately enter and update policy information into the various processing systems and handle phone inquiries regarding coverage and premiums. - Quote and sell new personal lines products to prospective clients, up-sell and cross-sell existing clients via phone, internet and written request. - Conduct periodic renewal reviews with policyholders and provide recommendations to address potential insurance gaps. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Identify and resolve potential underwriting issues in new and existing business. - Update marketing and various management tracking reports as assigned. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Fall 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Qualifications and Education: - Must be able to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - Hours of operation are 8:00 am-7:00 pm Monday-Friday. - Spanish-language fluency a plus. - Sales-related experience a plus. - Bachelor's degree (B. A.) from a four-year college or university; or two to three years related Personal Lines experience and/or training; or equivalent combination of education and experience. - MA Property and Casualty license preferred. If not currently licensed, candidate must receive license within 60 days of hire. About the Company The Plymouth Rock Company and its affiliated group of companies are leaders in the personal and commercial auto and homeowner’s insurance industry, managing over $1.7 billion in policies throughout the Northeast and mid-Atlantic. Our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-RJ1
Category
Customer Service
ID
2023-4200
Job Locations US-MA-Boston
Senior Software Engineer   We are looking for a senior-level Java Developer to join a high performing engineering team to drive the modernization of our internal eService systems (the primary customer-facing website). You will play a pivotal role in enhancing our applications, providing production support and technical upgrades.   Essential Functions and Responsibilities: - Hands-on full-stack Java development. - Working cross-functionally with business colleagues, you'll address technical challenges and ensure quality through collaborative discovery, design and development. - You will develop customer-centric applications with the understanding that your stakeholders and the products you develop will keep the end-user at the forefront. - Enhance quality, usability, performance, security, and reliability of systems. - Maintain awareness of internet trends, technologies and best practices. - Using a proactive mindset and initiative, you will find ways to improve performance, quality, and efficiency. - Contribute to technical architecture decisions/efforts to build and maintain highly scalable software platforms. - This person will handle all stages of the development lifecycle (including the review of business requirements, design, construction, test, and deployment). - Architect, implement, and optimize scalable databases. - Mentor junior level developers and direct others while promoting a spirit of partnership and collegiality across all functional areas of the firm. - Work with stakeholders and Business Analysts to understand requirements and translate to design. - Functional/system integration testing support and deployment.   Qualifications and Education: - 6-8+ years of frontend and backend experience building scalable applications in Java/J2EE required (Java version 8 and above preferred). - AWS and RESTful Web Services. - Spring, Spring boot, WebSphere, JBOSS, ESB (Mule), Rule Engines (e.g. Drools), JUnit, Hibernate/MyBatis, Web Service, Unix Shell Scripting. - Angular (version 12 and/or above) - Experience with JavaScript based systems such as AngularJS, ExpressJS, NodeJS or ReactJS. - SQL, XML and DB2. - Mobile/iOS/Android development experience is a plus - Java Certifications preferred (developer, web component). - Experience in design; class diagrams, sequence diagrams, activity diagrams, etc. - SOAP and REST web services design and development experience. - Bachelor's or Master's degree (preferred) in Computer Science or related field. - Knowledge of IT concepts, strategies, methodologies. - Knowledge of diverse technologies and new technical architecture principles and concepts. - Understanding of layered systems architectures and layered solutions and designs. - Object Oriented Design Patterns. - P&C (property and casualty) insurance industry experience preferred but not required. About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI
Category
IT
ID
2023-4160
Job Locations US-MA-Boston
We are currently seeking a Commercial Auto Property Damage Claims Representative to fill a position in our ultra-cool Boston office, directly across the street from South Station.  This is not your average office space, with high ceilings and wooden beams, exposed brick, mechanicals and modern lighting.  This is a great opportunity in a great space for an experienced Claims Representative to join our growing team and start a career with a financially sound company.       Responsibilities:   In this position you will be responsible for the investigation, evaluation and disposition of first and third party commercial auto property damage claims.  This is a full-time position (37.5 hours) with a Monday– Friday schedule.   - Contact insureds, claimants, attorneys and other parties related to an auto accident. - Proficient in communicating in a variety of ways, including text, email and letter. - Investigate all assigned claims for coverage, liability and damages. - Ensure timely disposition of all claims in accordance with regulatory and statutory requirements. - Responsible for timely payment of auto repairs and resolution of total losses. - Ensure adherence to a variety of commercial policies including related coverages and exclusions. - Determine liability of parties involved in a loss, including application of comparative negligence. - Effectively manage workload through claims management and imaging systems.   Qualifications - 1-2 years of auto claims handling experience, preferably commercial auto. - Excellent written and verbal communication skills. - Ability to communicate effectively via phone, text, email, and other written correspondence. - Demonstrated level of competency in time management, priority setting, and customer focus.  - Experience using a claims management and imaging system Education - Bachelor’s Degree or commensurate experience Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic.  Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts
Category
Claims
ID
2023-4154
Job Locations US-MA-Quincy | US-MA-Milton
The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Quincy, MA and Milton, MA regions. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities: - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all state regulations. - Liaison to Body Shops in our GRP network.   - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and MA Fair Claims Practices Act. Qualifications and Education:    - Assigned Territory – Quincy, MA and Milton, MA regions - Must have a valid Massachusetts Auto Damage Appraiser License - Must have valid driver’s license and favorable driving record. - A minimum of 1-3 years of auto claims appraisal experience. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills   About the Company:   Plymouth Rock is a leading auto insurance provider serving more than 650,000 customers across New York, Connecticut, Massachusetts, New Jersey and New Hampshire. Tapping into its 30+ years of industry experience, Plymouth Rock has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents, with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice – to do business the way they want. Plymouth Rock is headquartered across from South Station in Downtown Boston, with offices across New England, New York and New Jersey. With more than $1.8 billion in premiums underwritten and serviced, the Plymouth Rock Group employs over 1,800 people and writes insurance through 800+ independent agents. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”   #LI-DNI
Category
Claims
ID
2023-4150
Job Locations US-MA-Boston | US-MA-Cambridge
The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Boston, MA and Cambridge, MA regions. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities: - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all state regulations. - Liaison to Body Shops in our GRP network.   - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and MA Fair Claims Practices Act. Qualifications and Education:    - Assigned Territory – Boston, MA and Cambridge, MA regions - Must have a valid Massachusetts Auto Damage Appraiser License - Must have valid driver’s license and favorable driving record. - A minimum of 1-3 years of auto claims appraisal experience. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills   About the Company:   Plymouth Rock is a leading auto insurance provider serving more than 650,000 customers across New York, Connecticut, Massachusetts, New Jersey and New Hampshire. Tapping into its 30+ years of industry experience, Plymouth Rock has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents, with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice – to do business the way they want. Plymouth Rock is headquartered across from South Station in Downtown Boston, with offices across New England, New York and New Jersey. With more than $1.8 billion in premiums underwritten and serviced, the Plymouth Rock Group employs over 1,800 people and writes insurance through 800+ independent agents. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”   #LI-DNI  
Category
Claims
ID
2023-3909
Job Locations US-MA-Boston | US-NJ-Woodbridge
Systems Analyst   General Description:   The Systems Analyst recommends approaches for the design of a business solution by interacting with Business Partners and System Engineers.  By developing technical specifications, the System Analyst will clearly articulate an approach to meet Business Goals.  In order to accomplish this goal they act as a liaison between vendors, technical staff and the Business Partners.  Systems Analyst will also configure code in our Claims Pro.   Essential Functions and Responsibilities:   Client Relationships - Develop relationships with client personnel that foster positive client relationships - Continually seek opportunities to increase customer satisfaction and deepen client relationships   Communication - Conduct effective project progress evaluations in a timely manner - Communicate information to the development team by writing technical specifications documents - Prepare presentations using standard format and conduct sessions with business and technical audience - Adhere to the project’s timeline and keep the Project Manager apprised of status, issues, and progress; attend project status and team meetings - Demonstrate interpersonal skills needed to establish good rapport, generate enthusiasm, negotiate priorities, and to resolve conflicts between various groups - Prepare both written and verbal communications in a professional manner Deliver information in a concise and professional format to staff in a formal setting - Understand how to communicate difficult/sensitive information tactfully   Leadership/Project Management - Assist in enforcement of project deadlines and schedules - Work with other team members to ensure timely and high quality deliverables   Development - Code/Configure changes in the Sapiens’ Core Suite   Testing - Thoroughly Unit Test all configuration/development - Participate in System Testing process, with QA team - Participate in User Acceptance Testing process - Document test cases and use them for long term regression testing   Qualifications and Education: - Property & casualty insurance industry experience preferred, specifically in claims - Minimum of 1 year of Associate Systems Analyst or Business Analyst-related experience - BA/BS degree required (computer science or related field preferred) - Proficient in Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio, and Project).   Organization and Problem Solving - Well organized with the ability to manage multiple tasks simultaneously in order to meet demanding deadlines - Quickly understand the business issues and data challenges of client’s organization and industry - Analytical thinker who can make informed decisions quickly and manage multiple work streams - Ability to analyze reported issues to determine root cause   Service and Support - Consistently deliver high-quality services to our clients - Demonstrate an understanding of software development principles - Provide support to Product, Underwriting, Claims, and Finance teams, often during non-business hours. - Perform on-call support for systems or applications as assigned.   Technologies and Tools - Knowledge of Property Casualty Insurance. - Policy and Billing Processing - Experience with vendor tools used to for product development   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI  
Category
Data, Applications & Analytics
ID
2023-3806
Job Locations US-MA-Boston
Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Qualifications and Education: - A friendly, customer service focused orientation - Excellent oral and written communication skills - Excellent organizational and problem solving skills - Property and casualty claims handling experience desired, but not necessary - Ability to multi-task and a proficiency personal computers - Bachelor or Associate's Degree  Perks:  - Office Schedule - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans Essential Functions and Responsibilities  - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every other Saturday  
Category
Customer Service
ID
2023-3755
Job Locations US-MA-Boston
Senior Java Developer Plymouth Rock Assurance, Boston, Massachusetts   In this position you will be part of a team of Software Engineers who are engaged in a large scale effort to design, develop, implement and support web based insurance applications. You will implement robust business applications to help us sell our insurance products, interact with our customers, communicate electronically with our agents. You will be expected to maintain awareness of internet trends, technologies and best practices. You must be adept at problem solving, workflow analysis, interpersonal relations, and have excellent oral/written communications skills. You must have the ability to direct others while promoting a spirit of partnership and collegiality across administrative and functional areas of the company. You will be expected to contribute with hands on development. Essential Functions and Responsibilities: - Work with Business Analysts to understand requirements and translate to design. - Source code development. - Unit test case development. - Functional/system integration testing support and Deployment. - Integrate component design. - Support production as needed and meet development schedules.   Qualifications and Education: - 7+ years of professional experience / skills in JAVA/J2EE, Object Oriented, Design Patterns, XML, DB2, and SQL. - Must have Design skills (Class diagrams, sequence diagrams, activity diagrams, etc.) - Desirable knowledge includes P&C Insurance industry, WebSphere, JBOSS, Rule Engines (Drools e.g.), JUnit, Hibernate/MyBatis, Spring, Web Service, Unix Shell Scripting, NoSQL databases – MongoDB / DocumentDB. - Experience with AWS services including ECS, EKS, S3, Lambda, SQS/SNS and setting up DevOps pipelines with Jenkins. AWS Certification is a plus. - SOAP and REST web services design and development experience. - Knowledge of IT concepts, strategies, methodologies. - Knowledge of diverse technologies and new technical architecture principles and concepts. - Understanding of layered systems architectures and layered solutions and designs. - Good oral and written communication skills; presentation skills and strong work ethics. - Bachelor's or Master's degree (preferred) in Computer Science or related field. - Java/AWS Certifications (developer, web component) is preferred.   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DF1
Category
IT
ID
2022-3531