Plymouth Rock Assurance

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Job Locations US-MA-Boston
Solutions Architect   Reporting to Chief Architect, this individual will provide overall direction, guidance and definition of implementing the architecture that effectively supports the Corporate Business Strategy in the context of projects. This person will interface across several business areas, acting as visionary to proactively assist in defining the direction for future projects. Ideal candidate is expected to do hands on development when needed.   Essential Functions and Responsibilities - Researching, analyzing, designing, proposing, and delivering solutions that are appropriate for the business and technology strategies. - Conceive solutions, build consensus, and sell/execute solutions. - Should be able to contribute to hands on development. - Involvement in all aspects of the project life cycle, from the initial kickoff through the requirement analysis, design and implementation. - Participation on multiple project teams, including creating value with technology, designing and modeling solutions, component identification, quality reviews, and adherence to guidelines and procedures. - Focusing on strategies for creating value: product, distribution, Agency and Customer Interfaces. - Researching and evaluating software/hardware products to assist in project development and operational support activities. - Work with Chief Architect in researching industry trends and directions. - Recommending new tools, methodologies, technologies, data and platforms. - Supporting the selection of tools and components used for an IT project. - Providing input on options, risk, cost vs. benefits, and impacts on other processes for buy vs. build decisions. - Analyzing the current architecture to identify weaknesses and develop opportunities for improvements such as expanding capacity, predictability, reducing time & cost, and increasing effectiveness. Qualifications and Education - 5 to 7 Years of Experience in technology architecture (10 – 15 years in the technology field). - Excellent communication and interpersonal skills. - Property & Casualty experience a plus. - Strong J2EE and SOA Experience required. - Application Integration experience. - EAP, WebSphere and Tomcat experience. - Drools rules engine. - Policy, Claims and Billing experience is a plus. - Publishing Systems experience a plus. - Need to be a self-starter and able to work independently with minimal supervision. - Analytical and problem-solving abilities, with keen attention to detail. - Good understanding of Security standards. - Some exposure to RAD Development tools. - Experience with Database Architecture is a plus. - Familiarity with Web content management, and Document management and collaboration tools. - Significant business knowledge and have one or more areas of technical expertise in which they concentrate. These technical areas may include network, security, applications and systems software, data and Internet.   Education: - Bachelor’s Degree. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
IT
ID
2019-1073
Job Locations US-MA-Boston
Data Scientist   In this role, you will be set on a constant “treasure hunt” for new data sources to apply the latest techniques for modeling and data analysis. You will be part of a team driving the profit and customer growth of this growing insurance agency.   Essential Functions and Responsibilities - Working with internal and external data to understand and accurately predict: Shopping behavior;  Retention behavior; Quote and conversion rates;  Retention and lifetime customer value; Contribution to overall margin; Customer satisfaction; and Other drivers of success you identify worthy of analysis. Qualifications and Education - Knowledge of new and innovative modeling and statistical techniques – a relevant specialty is preferred. - Detail orientation – attention and desire to work on large data “crunching” projects. - Strong written and oral communication skills and a proven ability to communicate technical concepts to both technical and non-technical audiences. - Creative thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. - Ability to work with and understanding of the merits of various data structures. - Proficiency with the latest modeling software and techniques, such as SAS, R, Python or Tableau. - Ability to understand the need to balance predictive power, interpretability, and ease of implementation.   Education: - An advanced degree in mathematics, machine learning, economics, statistics or a related field. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Product Management
ID
2019-1070
Job Locations US-MA-Boston
As part of the Marketing Analytics & Reporting team at Plymouth Rock Assurance, this position will play a critical role in extending Plymouth Rock’s digital data analytics and reporting capabilities. The Senior Marketing Data Analyst is responsible for customer and prospect interaction analysis, attribution models for eSales program, digital campaign and mobile app program analysis.  The analyst will be an expert resource on all digital marketing related data analysis and reporting. The role is also responsible for producing ad hoc analysis on a wide variety of insurance and marketing topics as necessary.   A key part of this role will be to expand the capabilities of bridging customer information from intricate internal and external data sources, including digital customer data (such as site interactions and digital engagement data from third parties, e.g. Google, Adobe, Facebook, etc.), and internal core customer data (policy datamart, quote datamart, claims datamart, etc.). As we continue to expand our digital capabilities, it is crucial to integrate our data analysis to better understand our customers.   Essential Functions and Responsibilities - Use SQL and SAS to mine large relational database to drive data-oriented insights, such as sales trends, loss trends, business mix, standard vs nonstandard policies, as well as provide customer behavior insights and overall insurance book trends. - Analyze website and mobile app data on traffic sources and patterns. Provide insight on data trends and anomalies, making recommendations where appropriate to improve business performance. - Create model-driven customer segmentations for current customers, prospect customers, and agency customers. - Design A/B digital marketing test models, analyze, and report outcomes of marketing tests. - Conduct analysis related to the quality of leads, quotes, and sales from different marketing programs, by integrating both internal data in multiple business data marts and external data from partners, and developing in depth analysis to evaluate the effectiveness of each initiative. - Develop sales and KPI forecast for a broad range of marketing campaigns and programs, report periodically on performance against the forecast. - Perform complex data analysis in support of ad-hoc and standing requests and demand for insights and be able to present results to non-technical audiences. - Coordinate with cross functional teams, Product, Claims, and IT Team, and build relationships with business users of the data to support their requirements through effective communication, data governance and documentation. - Develop and maintain digital marketing and ecommerce site performance reports by using SQL and Adobe Analytics. - Build a reliable attribution model using stochastic modeling approach, such as Markov Chain, to capture the effectiveness of digital campaigns in various channels. - Set up automation in the data flow with the Media vendors to expand capabilities to bridge digital customer data (site interactions, digital engagement, etc.) with core customer data. - Build and enhance existing reports, and develop new reporting products in Excel, Tableau, and Salesforce Service Cloud. - Conduct data profiling and data quality analytics. - Stay up-to-date with data-driven technologies to keep us ahead of the competition, including new innovations in tracking social media marketing efforts, sales attributions, and related AI applications. Qualifications and Education - Excellent analytical, critical thinking and problem-solving skills. - Excellent technical skills: expert SQL, experience with a statistical processing language (R, Python), and experience with a data visualization / BI tool (Tableau). - Relevant data and analysis experience, and work experience in dealing with complex data environment. - Proficient at statistical modeling, especially regression model and logistic model. - Working knowledge of mainstream marketing analytics tool, including Omniture/Adobe Analytics, and Google Analytics. - Ability to communicate effectively at all levels (including executive team) and articulate ideas, analysis results, and recommendations. - Ability to prioritize work independently, ensuring accuracy while meeting rigid deadlines. - Bachelors/Master Degree in Business Analytics, Statistics, Applied Mathematics or similar required - Minimum 3-5 years of relevant analytics experience, ideally in a tech savvy company About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Marketing
ID
2019-1060
Job Locations US-MA-Boston
Sr. Product Manager The Sr. Product Manager leads the development of the company’s product features, pricing and competitive position. A key responsibility of this role is to independently create and develop projects through the analysis of complex business issues and provides recommendations for the implementation of new rating plans, underwriting rules, process improvements, and other initiatives. This role serves as a liaison between the Product department and all of the other departments that interface with the group.  He/she ensures that projects are defined and implemented as intended.   Essential Functions and Responsibilities - Accountable for state P&L results. - Responsible for driving the business to achieve budgeted growth and profitability business results. - Directly manages and develops talent to maintain a team of 3 analysts with Quantitative and Operations specializations. - Understands predictive modeling and other quantitative concepts and serves as a resource to other Product Analysts in interpreting these concepts for business application. - Seeks out new ideas and approaches to business issues and develops his/her hypotheses independently. - Effectively manages projects of high complexity using available tools and data systems to identify, test and solve strategic business issues within the company data/reports, troubleshoots when there are inconsistencies and presents findings to upper management. - Constructively challenges current processes and proposed solutions to obtain the best outcome. - Interfaces with other departments to strategically address their needs as they relate to the product.  Reviews documentation, interprets rules, and coordinates activities with marketing, customer service, underwriting, finance, and information technology. - Serves as a regulatory, providing a thorough understanding of our rules and endorsements. Monitor the competitive, legislative, and regulatory environments in assigned states to identify emerging threats to our objectives and recommend plans for responding. - Serve as a mentor to other team members on aspects of project work, insurance and general business knowledge. - Serve as a Product representative in meetings with other departments as needed. - Performs other job-related duties as assigned. Qualifications and Education - Ability to utilize quantitative approaches to generate sound business analyses with detail orientation. Identify results out of the norm, draw conclusions and articulate findings. - Skilled in linking multiple data sources to organize data into a logical format for analysis. - Confidence in taking ownership of challenging business issues, making decisions with limited or incomplete data and seeing issues through to resolution. - Experience developing and implementing new, creative and effective solutions to highly complex business issues. - Understanding of and experience within the property insurance industry is required. - Experience managing relationships with upper management and with technical developers. - Excellent project management and problem-solving skills. - Ability to communicate effectively to both technical and non-technical audiences. - Demonstrated regulatory expertise. - SAS (or related software) and regression analysis experience. - 4 or more years in product management, actuarial, or other analytical role. - 4 or more years of experience with relational database tools and concepts. - Masters or higher level degree required. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Product
ID
2019-1058
Job Locations US-MA-Amherst
Office Administrator/ Front Desk Coordinator/ Receptionist   Encharter Insurance, an Insuramatch Company, is based in Amherst, Massachusetts with an office in Lexington. We are a large, growing independent insurance agency with national capabilities.  With access to a vast array of premier insurance companies, we are committed to matching our customers with the best product and price in the market. Encharter Insurance is a wholly owned subsidiary of Plymouth Rock Assurance Company based in Boston, Massachusetts.     Essential Functions and Responsibilities - Welcome walk-in clients with enthusiasm - Answer and Direct telephone calls - Process payments; cash and new business - Data Entry - Claim entry, CNP/Reinstatements; 2A’s (standard response - Form Letter, Esale Documentation, prepare Registry work) - Sort, scan and distribute daily mail - Balance and post cash payments - Assist Accounting Dept. with commission statements - Manage and distribute incoming fax/emails - Organize office meetings and functions - Oversee office and manage office purchasing (office supplies, business cards) - Open and Close the office - Oversee general office tasks - Deliver Mail to P.O.  each afternoon Qualifications and Education To support our expanding operations, we seek highly motivated, enthusiastic, self-reliant and professional individuals to join our team. We offer a competitive salary, an incentive plan, a 401K plan and a complete package of benefits.  We have a positive, supportive work environment that rewards and recognizes achievement and development. About the Company We are people just like you, and we value providing the peace of mind that comes with knowing your assets are properly covered. At Encharter Insurance, we come to work each day committed to help each of our customers protect against the unexpected. Encharter is an independent agency that represents most of the premier insurance companies in America today. This allows us to offer comprehensive and customized coverage at the most competitive prices.  
Category
Encharter
ID
2019-1056
Job Locations US-MA-Boston
Inside Sales/Marketing Rep Due to extraordinary growth, we are looking for an Inside Insurance Sales Representative to join our homeowners’ team in Boston.  The individual will have excellent communication, marketing and sales skills to help us grow our homeowners’ business.  The Inside Sales Representative will manage our home-only independent insurance agent partners. The successful candidate will be responsible for profitable growth and agent centric value solutions.  The successful individual will develop and implement long and short term agency sales plans based on agent new business production, retention, and service responsiveness.   Essential Functions and Responsibilities - Present our homeowners’ key selling features through telephone calls, Webex presentations, marketing materials and other online communications tools, and from time to time, agent visits - Train agents how to sell homeowner, condo and renter policies focusing on appetite, key features, product, underwriting rules, quoting techniques, system navigation, etc. - Develop, implement and monitor sales campaigns for identified growth opportunities   - Identify and secure book transfer or quoting opportunities - Develop ideas for and draft marketing materials - Collect competitive analysis - Assist agents with traditional and social media marketing campaigns - Act as the key day-to-day liaison with agents and assist in the resolution of issues or problems affecting the agent / company relationship. - Maintain in-depth knowledge of all company products, guidelines, and procedures.  Qualifications and Education - Strong marketing, communication and sales background - Demonstrated presentation and sales skills especially over the telephone - Demonstrated ability to use online communications tools including Webex (or equivalent), chat (Lync or equivalent), etc. - Ability to train, coach and motivate sales agents. - Outstanding oral and written communications skills - Strong command of Microsoft products - Demonstrated experience in preparing marketing and sales materials - Experience in designing and executing marketing campaigns - Familiarity with social media sales and marketing - Background in insurance preferred - College degree required     Additional Details and Responsibilities: - Periodic travel to Pennsylvania, New York, New Jersey and New England states for agent meetings, conventions, conferences, etc. - Candidate must be highly motivated and comfortable working in a goal oriented environment. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Marketing
ID
2019-1053
Job Locations US-MA-Boston
Essential Functions and Responsibilities - Answering questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and a low customer effort. - Develop and maintain strong product knowledge of Homeowner and Umbrella coverage. - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster agent, customer and company relationships. - Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Meet and/or exceed the expectation of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - Willingness and ability to learn new functions within the Customer Solutions Center. Qualifications and Education - Above average interpersonal, listening, communication, and organizational skills. - Good analytical and decision making skills. - Excellent computer/data entry and general math skills. - The ability to communicate in Spanish is a plus! - Hours of operation are 8:00 AM to 5:00 PM Monday-Friday; schedule is 9:00AM to 5:00PM Monday-Friday.   Education: - College degree. - P&C license and/or prior personal lines experience are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Service
ID
2019-1044
Job Locations US-MA-Boston
Essential Functions and Responsibilities   -Responsible for reviewing and evaluating Homeowners, Personal Umbrella, and Dwelling Fire new business applications, renewals, and endorsements for completion, accuracy, and compliance with underwriting guidelines -You will follow company policy and guidelines to make underwriting decisions using appropriate tools and independent judgment in accordance to given authority. -The ideal candidate will also provide underwriting support and direction to agencies to improve their growth and profit objectives.  Emphasis is placed on customer service, agency underwriting, and building relationships in support of corporate goals. Qualifications and Education -Knowledge of the Homeowners contract and coverages is required  -Excellent analytical and problem solving skills -Excellent oral and written communication skills with strong decision making and organizational skills -2 - 4 years’ Homeowners underwriting experience is required -Bachelor’s Degree and other professional designations preferred About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Service
ID
2019-1043