About Us: Encharter Insurance, headquartered in the vibrant community of Amherst, Massachusetts, is on an exciting growth trajectory. We're dedicated to nurturing the professional development of our team members. With a second office in Lexington, we're proud to be a leading community agency. Our extensive network of premier insurance companies enables us to tailor solutions that perfectly match the diverse needs of our clients. Join our dynamic team and seize the opportunity to excel in a positive and supportive work environment. We reward dedication and achievement with a competitive salary, a performance-based incentive structure, a 401K plan, and a comprehensive benefits package.   Job Overview: As a Commercial Lines Account Executive, you'll be at the forefront of our client-centric approach, delivering impeccable service that includes annual renewals, cross-selling, up-selling, daily service needs, and fostering strong relationships with both Encharter customers and our esteemed insurance company partners.   Essential Duties and Responsibilities: - Quote all commercial lines coverages for new and existing customers efficiently. - Conduct thorough reviews of coverages on existing accounts, recommending changes when appropriate. - Provide prompt, accurate, and courteous service, upholding our commitment to exceptional client experiences. - Maintain comprehensive product knowledge for all lines of business and products written. - Engage in other responsibilities as assigned, contributing to the overall success of the team. Requirements & Experience: - Possession of a Massachusetts Property and Casualty Producer License. - A minimum of two years of proven Commercial Lines account management experience. - In-depth knowledge of all Commercial Lines products, with a focus on servicing and placing Excess & Surplus lines business. - Familiarity with commercial insurance markets, products, and marketing practices. - Exceptional attention to detail and meticulous documentation of customer interactions. - Proficiency in AMS360 is a plus. - Strong verbal, written, and analytical skills. - Demonstrated ability to manage multiple tasks within varying time constraints. - Team player mentality with a commitment to contributing positively in a collaborative environment. Embark on a Fulfilling Career with Encharter Insurance: Join us in shaping the future of insurance services in Amherst, Massachusetts, and beyond. Your dedication and expertise will be recognized and rewarded. Apply now to be part of our dynamic and growing team!

The Product Analyst supports the development of the company’s product features, pricing and competitive position for Plymouth Rock’s personal lines products sold in the assigned market(s) for the Direct Group. This person extracts data for analysis and implementation of new rating plans, improvements to our telematics program, underwriting rules, process improvements, and other initiatives to support profitable growth and improve competitive position. Essential Functions and Responsibilities - Acts as a Product Management liaison with Underwriting, Customer Care, and Marketing. - Creates and maintains product comparisons with main competitors via rate manuals and other sources of competitive intelligence. Analyzes competitive data, identifies trends and seeks opportunities to differentiate. - Collaborates with third party vendors to more effectively and cost-efficiently achieve our company goals. - Conducts the cost-benefit analyses of changes and adjustments related to Underwriting. - Works closely with others to gain strong understanding of insurance concepts and processes such as policy rating, rate level indications, actuarial analysis, and underwriting and pure premium models. - Effectively uses available tools and data systems to analyze business issues with company data and reports. Communicates the results to the Product Manager. - Supports data requests made by other departments related to products and policy attributes. - Collaborates with Product Development, State Management, UW Operations & Analytics and Information Technology teams to facilitate product and underwriting systems changes. - Performs other job-related duties as assigned. Qualifications and Education - Analytical problem solver with a high level of intellectual curiosity. - Familiarity with database tools and concepts. - Programming query experience (SQL or Visual Basic). - Proficient Microsoft Office skills. - Excellent verbal and written communication skills. - Attention to detail. - Collaborative nature, but also has the ability to work independently and efficiently on a high volume of tasks. - Demonstrated problem solving experience gained through related coursework and work experience.BA/BS degree in quantitative field of study. - Property and Casualty Insurance experience preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI-DNI  

The Total Loss Unit within our Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants.  The Total Loss Claim Representative processes payments and is responsible for the documentation of assigned claims as well as coordinate disposition of the total loss salvage vehicle.  He/she is responsible for controlling total loss expenses and salvage recoveries on all total losses assigned.   Perks:  - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus program - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - 2:1 donation matching program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans   Responsibilities: - Negotiates and communicates all total loss and diminished value settlements per company and state guidelines. Multi jurisdictions, including MA, NH, CT, NY, and others as required - Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners. - Has a basic understanding of vehicle financing / leasing. - Reviews damage estimates to confirm vehicles are total losses. - Documents all settlements and actions in the claim file system. - Works directly with salvage vendor to move vehicles and obtains salvage bids where necessary - Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Escalates claims to supervisor that are not moving in a positive direction. - Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously. - Quickly adjusts to fluctuating workload and responsibilities. - Keeps involved parties and agents updated on the status of the claim and emerging issues. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Prepares payments to vehicle owners, banks and lease companies. - This role will report in person to our Boston office, located directly across from South Station.  Knowledge/Skills: - Property and casualty claims handling experience desired - Ability to work independently and in a team environment - Excellent oral and written communication skills - Excellent organizational skills - Solid problem solving skills - Proficient in Word, Excel, MS Outlook Educational Requirements: - Bachelor's degree from four-year college or university or commensurate work experience preferred - Previous auto claims handling - State Adjusting licenses or the ability to obtain them within 6 months of employment The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Claims Representative, Bodily Injury Join Our Dynamic Claims Team at Plymouth Rock Assurance! Are you an experienced professional in auto claims handling with a focus on bodily injury losses? Plymouth Rock Assurance is seeking a dedicated individual to fill the role of Claims Representative, Bodily Injury. This position involves managing a pending queue of automobile bodily injury losses, ranging from minor to high severity. The ideal candidate will possess a keen understanding of comparative negligence, state and federal regulatory laws, and will excel in investigating, evaluating, and negotiating all facets of automobile claims. Duties and Responsibilities: - Investigate motor vehicle accidents to ascertain coverage and liability for a range of severity levels, from minor to high severity, including uninsured and underinsured motorists claims. - Conduct thorough interviews with customers, claimants, and witnesses to determine the circumstances surrounding each loss. - Maintain accurate reserves and ensure timely reserve adjustments. - Diligently manage loss adjustment expenses. - Communicate effectively with policyholders, agents, underwriters, reinsurers, and claims management. - Complete comprehensive large loss reports as required. - Retain expert vendors when necessary to aid in the investigation and evaluation of each claim. - Adhere to best practices and litigation management guidelines. - Demonstrate excellent problem-solving, negotiation, organizational, and prioritization skills. Job Requirements: - A college degree from an accredited university or a combination of experience and education. - A minimum of three years of auto claims handling experience. - Adjusters license preferred. - Insurance designations (CPCU, AIC, SCLA, etc.) are a plus. - Ability to thrive in a fast-paced environment, multitasking, and prioritizing assignments based on their overall importance. - Strong verbal and written communication skills. - Litigation experience is preferred. About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Woodbridge, NJ, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Gloucester, MA area. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities: - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all state regulations. - Liaison to Body Shops in our GRP network.   - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and MA Fair Claims Practices Act. Qualifications and Education:    - Assigned Territory – Gloucester, MA area - Must have a valid Massachusetts Auto Damage Appraiser License - Must have valid driver’s license and favorable driving record. - A minimum of 1-3 years of auto claims appraisal experience. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-DNI  

The mission of the Director of Partnership Distribution Analytics position is to provide insightful analysis, analytics, and recommendations to the Partners leadership team to drive informed, effective business decision-making. The position reports directly to head of the Partners business (Chief Partnership Officer), and will work very closely with the entire Partners management team.   The position is responsible for leading all aspects of the creation, capture, and analysis of critical data and information related to the operation of the Partners channel business. The position will develop and implement analytic solutions that enhance the ROI of all aspects of marketing, distribution, and channel management. The position will devise and implement a strategic approach for conducting quantitative analysis of partner performance (both individually and collectively) and specialty product performance, including analysis of the effectiveness of various marketing programs, compensation programs and sales practices. This position plays an important thought leadership role in the organization, and will be evaluated in part on the continuous improvement and innovation it provides in developing the role and capabilities of the Partner analytics team. As such, success will depend on strong communication skills with leadership and peer colleagues.   The position will lead the dedicated Partners analytics team, and will also serve as the liaison to other technical areas of the business including Product, Actuarial, Advanced Analytics, and Underwriting, and will work closely with IT & Operations.   This is a working management position, i.e., the role will be required to both manage a team of analysts, and act as a senior individual contributor too as needed. Essential Functions and Responsibilities - Act as the focal point for all quantitative analysis efforts for the Partners channel - Set priorities and budget resources for the Partners analytics team in consultation with Partners leadership - Develop and manage performance metrics, compensation programs, management reporting, and analysis to drive targeted results - Lead a team of people providing full support to the field marketing and specialty product management teams - Partner with the business development team to develop generic or partner specific proposals to attract potential new accounts - Analyze profitability of different segments of the auto product, and identify product and partner opportunities - Enhance reports and analysis of our digital marketing programs and our internal sales center; focus areas include improving marketing and sales processes to optimize the number of quotes, conversion rates and marketing costs needed to meet the channel’s growth and profitability goals - Manage the support of all data needs required within the Partners channel - Become a thought leader on data and the use of analytic tools - Work closely with product, underwriting, advanced analytics, and other corporate teams to develop ways to achieve our strategic plan Qualifications and Education - The ideal candidate will possess 5-10 years of relevant experience, preferably in property and casualty insurance. - Bachelor’s Degree in Actuarial Science, Mathematics, Statistics, or a related field; an MBA is preferred but not required. - Advanced skills or knowledge in Excel, SQL, Tableau and relational databases. - Demonstrated ability to perform analysis that drives business initiatives. - Previous experience analyzing marketing programs, sales operations and/or product profitability. - Experience in analyzing and interpreting qualitative and quantitative data/results. - Experience and expertise with financial, statistical, marketing and insurance concepts. - Ability to balance desire for statistical rigor with realities of inconclusive business data is a must. - Excellent organizational and communication skills. - Exceptional analytical, critical thinking and problem solving skills. - Ability to lead a team, and work within a team, are both crucial. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Director, Cloud Migration   Plymouth Rock Assurance is seeking an experienced and visionary Director of Cloud Migration to lead our dynamic team in a major AWS migration initiative. The successful candidate will be instrumental in shaping and executing our cloud strategy, ensuring the seamless transition of our IT infrastructure to AWS. This role requires a proven track record in cloud engineering, strong leadership skills, and expertise in AWS services and best practices.   Essential Functions and Responsibilities: - Drive the planning, design, and implementation of our AWS migration strategy, collaborating with stakeholders to align with business goals. - Manage and lead a team of skilled cloud architects, cloud engineers and DevOps engineers, providing guidance, mentorship, and support to ensure the successful delivery of cloud solutions. - Utilize best practices and methodologies to implement AWS foundation architecture including Control Tower and Landing Zones. - Implement effective Infrastructure as Code (IaC) strategies and standards for provisioning and managing AWS resources. - Lead and contribute to the design and implementation of DevOps practices. - Oversee the development and implementation of automation scripts for deployment, configuration, and orchestration of AWS infrastructure. - Lead implementation of CI/CD pipelines for automated software delivery. - Establish and enforce security measures to ensure the integrity and confidentiality of data, and compliance with industry standards and regulations. - Collaborate with cross-functional teams, including operations, development, and other stakeholders, to plan and implement migration of applications to AWS. - Monitor and optimize AWS infrastructure for performance, scalability, and cost-effectiveness. - Document migration processes, best practices, and configurations to ensure knowledge transfer and continuity. - Conduct training sessions and foster continuous improvement within the cloud engineering team. - Provide detailed and transparent reports on the progress of the AWS migration initiative, communicating key metrics, challenges, and risks to stakeholders.   Qualifications and Education: - Bachelor's or Master's degree in Computer Science or a related field. - 8+ years of professional experience in cloud engineering, with a focus on AWS. - Proven experience leading cloud engineering and DevOps teams, with a minimum of 5 years in a leadership role. - Expertise in AWS services, particularly in migration projects. - Expertise in implementing AWS foundation architecture. - Strong understanding of IaC, automation, and scripting tools for AWS (e.g., Terraform, AWS CloudFormation). - Experience with security best practices and compliance in AWS environments. - Excellent problem-solving and troubleshooting skills. - Effective leadership and communication skills to collaborate with cross-functional teams.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Data Science Manager will manage a team of statisticians in research and development of new predictive models and new analytical techniques related to insurance pure premiums, customer lifetime value, customer buying behaviors and related topics using internal and external data.   Essential Functions and Responsibilities - Provide analytics for setting price, underwriting and products strategies. Implement analysis and modeling tests. - Develop and enhance models used in a variety of contexts within the product management structure. - Advance modeling capabilities. - Work with colleagues in various departments to facilitate the application of models developed considering the regulatory and competitive contexts. - Ensure models are understood, implications are appropriately assessed, implementation plans are defined, validation of results are undertaken and adjustments are made. - Supervise, manage and develop assigned staff Qualifications and Education - Master's degree in Statistics, Mathematics, Engineering or related field (willing to accept foreign education equivalent) and a minimum of seven (7) years’ experience supervising predictive/advanced analytics. - Alternatively, will accept Ph.D. and five years’ experience in supervising predictive/advanced analytics. - Demonstrated expertise in SAS, R, or Python etc. - Demonstrated expertise in Bayesian statistics. - Demonstrated experience in developing multivariate predictive models in an insurance/financial fields. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

In this role you will be handling the field adjustment and management of homeowners property claims in Massachusetts, specifically the South Shore.    Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $60,000 - $80,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1

Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Woodbridge, NJ, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Parsippany, NJ, Woodbridge, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Parsippany, NJ , Woodbridge, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Claims Supervisor, SIU will oversee the operation of a unit of SIU Investigators and Analysts with varying levels of experience who handle investigations on suspect claim and underwriting matters. The ideal candidate will be experienced in Supervising and handling complex SIU investigative activities across all claim coverage types in accordance with current state and federal regulatory laws. Essential Duties and Responsibilities - Direct and control the work of remote SIU Investigators and Analysts. - Establish and monitor unit goals for service, production and work quality. - Plan unit workflow and monitor assignment of cases to unit members based on complexity, severity, and volume. - Promote teamwork through effective leadership. - Review active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit. - Facilitate effective anti-fraud training to meet established internal and regulatory annual requirements - Analyze data and trends for emerging issues and enhanced referral opportunities. - Assist in the preparation of mandatory state SIU filings. - Conduct performance reviews and counseling sessions. - Monitor attendance and write performance appraisals. - Make recommendations for promotions, staff changes, and salary. - Effectively partner with claim and underwriting staff to achieve established fraud detection, prevention and awareness goals. Qualifications and Education - A Bachelor’s Degree (B.A.) from a four year college or university and/or 3-4 years related experience and/or training which must include PIP, Casualty and prior supervision of an SIU team - Experience in NY, NJ and PA jurisdictions preferred - SIU affiliated professional designation preferred (FCLS,SCLA, CFE, CIFI) - Major case and litigation experience preferred - Able to work in a fast paced environment and multi-task. - Strong critical thinking and problem solving skills - Able to exercise independent judgement - Must have strong verbal and written communication skills, experience with presentations and public speaking a must - Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products

Senior Security Engineer     The Senior Security Engineer that will serve as a technical thought leader and hands-on senior contributor in the ongoing enhancement and monitoring of our Security Program for both AWS Cloud and on-prem.  This individual will be responsible for installing and managing software security tools, analyzing metrics, and documenting any security issues discovered.   Essential Functions and Responsibilities: - Contributes to the development and maintenance of the information security strategy - Implement, manage, and monitor security and auditing platforms including evaluation and deployment of new tools and techniques to better secure Plymouth Rock’s infrastructure. - Research, design, and advocate new technologies, architectures, and security products - Assist in the creation, maintenance, and execution of the security roadmap. - Serve as the main point of contact with outside Managed Security Service Providers to ensure services are delivered effectively. - Coordinate and perform security-related awareness campaigns and educational exercises. - Investigate security incidents and other cyber security events. - Apply security principles to networking, windows and desktop platforms, firewalls, IPS/IDS devices and SIEM technologies. - Fix detected vulnerabilities. - Create and execute remediation plans for identified security threats to maintain a high-security standard. - Research security enhancements and make recommendations. - Stay up to date on information technology trends, news, and security standards.   Qualifications and Education: - Bachelor’s degree in an Information Technology related major - SSCP, CompTIA Security+ or CISM preferred - 5+ years of combined experience working in information technology and/or security - Experience with information security in Cloud computing and SaaS/IaaS/PaaS models. - Solid knowledge with AWS cloud security tools – Guard Duty, CloudTrail, Security Hub et al. - Solid knowledge securing assets in AWS. - Experience with implementing WAFs, Botnet protection and OWASP top 10 best practices - Familiarity with microservice architectures and cloud-native technologies - Ability to meaningfully participate in code reviews and provide security guidance to software development teams. - Familiarity with Continuous Integration and Continuous Delivery pipelines (CI/CD) - Familiarity with product lines such as Veracode, Jenkins, Chef, Puppet - Extensive experience configuring, deploying, and managing next gen endpoint protections, endpoint detection/response, secure web gateways and application firewalls - Extensive knowledge of information technology operations, responsibilities, procedures to ensure adherence by all staff and make incremental improvements as needed - Expert knowledge of and experience with application infrastructure components such as Windows Server, Active Directory, Group policy, SQL Server, IIS, VMWare and Tomcat. - Experience with DLP, anti-virus and anti-malware. - In-depth understanding of TCP /IP, computer networking, routing and switching. - Solid experience with firewall and intrusion detection/prevention protocols. - Experience with Network protocols and packet analysis tools. - Experience with Security Information and Event Management (SIEM). - Understanding of IDS / IPS, penetration and vulnerability testing. - Ability to identify and mitigate vulnerabilities and explain how to avoid them.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

Supervisor, Database Administration   We are seeking a highly skilled and experienced Supervisor of Database Administration to oversee and manage our organization's database infrastructure. The successful candidate will be responsible for the overall management, performance, and security of our databases. They will lead a team of database administrators and collaborate with other IT teams to ensure smooth operations and optimal utilization of our database systems. The Supervisor of Database Administration will also play a critical role in strategic planning, capacity planning, and implementing best practices for database management.   Essential Functions and Responsibilities: - Lead and manage a team of database administrators, providing guidance, coaching, and support to ensure their professional growth and development. - Perform regular database maintenance tasks, including monitoring database performance, optimizing database configurations, and implementing backup and recovery procedures. - Collaborate with other IT teams to ensure proper integration of databases with other systems and applications. - Develop and implement database security policies and procedures to protect sensitive data and ensure compliance with industry regulations (e.g., PCI & PII). - Oversee the design, development, and implementation of database structures, ensuring efficient storage, retrieval, and processing of data. - Conduct regular database performance tuning and optimization activities to ensure optimal system performance. - Plan and execute database upgrades, patches, and migrations, minimizing downtime and ensuring data integrity. - Develop and maintain documentation related to database administration processes, procedures, and configurations. - Monitor database usage trends and forecast future database needs, collaborating with stakeholders to plan for database capacity and scalability. - Stay updated with emerging trends, technologies, and best practices in database administration and recommend innovative solutions to improve system efficiency and performance.   Qualifications and Education: - Proven experience as a Supervisor or Team Lead in Database Administration. - In-depth knowledge of relational database management systems (e.g., Oracle, SQL Server, MySQL, AWS RDS) and their underlying architecture. - Strong understanding of database design principles and best practices. - Proficient in database performance tuning and optimization techniques. - Hands-on experience with database backup and recovery procedures. - Familiarity with database security concepts and implementation methods. - Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve database-related issues quickly. - Strong leadership and team management skills, with the ability to motivate and inspire a team of database administrators. - Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. - Good project management skills and the ability to handle multiple tasks and priorities in a fast-paced environment.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here is what you will do: - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices. - Ability to recognize potential subrogation opportunities. - Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. - Provide clear and accurate coverage opinions to internal stakeholders and insured parties. - Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.  - Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions. - Ensure compliance with industry standards and best practices in claims handling. - Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process. - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure. - Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. Here is what you will bring to the table: - Bachelor's degree from an accredited four year college or university. - Must have experience handling Litigated files. - Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality - Minimum of 5 years of experience in liability claims adjusting. - Strong knowledge of insurance policies, coverage issues, and relevant legal principles. - Excellent negotiation and communication skills. - Proficient in claims management software and Microsoft Office Suite. - Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here is what you will do: - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices. - Ability to recognize potential subrogation opportunities. - Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. - Provide clear and accurate coverage opinions to internal stakeholders and insured parties. - Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.  - Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions. - Ensure compliance with industry standards and best practices in claims handling. - Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process. - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure. - Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. Here is what you will bring to the table: - Bachelor's degree from an accredited four year college or university. - Must have experience handling Litigated files. - Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality - Minimum of 5 years of experience in liability claims adjusting. - Strong knowledge of insurance policies, coverage issues, and relevant legal principles. - Excellent negotiation and communication skills. - Proficient in claims management software and Microsoft Office Suite. - Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here is what you will do: - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices. - Ability to recognize potential subrogation opportunities. - Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. - Provide clear and accurate coverage opinions to internal stakeholders and insured parties. - Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.  - Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions. - Ensure compliance with industry standards and best practices in claims handling. - Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process. - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure. - Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. Here is what you will bring to the table: - Bachelor's degree from an accredited four year college or university. - Must have experience handling Litigated files. - Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality - Minimum of 5 years of experience in liability claims adjusting. - Strong knowledge of insurance policies, coverage issues, and relevant legal principles. - Excellent negotiation and communication skills. - Proficient in claims management software and Microsoft Office Suite. - Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

Join Plymouth Rock Assurance, a dynamic leader in the insurance industry, as an Adverse Subrogation Claims Representative. We're seeking a seasoned professional to independently investigate, pursue, and recover monies from parties responsible for losses sustained by our insureds.   As part of our team, you'll play a pivotal role in facilitating prompt collection and maximizing recovery. Your responsibilities will include assessing liability, negotiating settlements, and enhancing our processes with your expertise.   Responsibilities:   - Analyze investigations to make liability assessments, including reviewing first and third-party statements, witness testimonies, scene photos, and other relevant data. - Evaluate proximate cause, negligence, and damages to adjust reserves accordingly. - Negotiate and settle claims within your authority, seeking guidance from supervisors when necessary. - Maintain an effective follow-up system on pending files and prioritize tasks efficiently. - Act as an intermediary between the company, preferred vendors, customers, insureds, and claimants. - Utilize Adverse Stream system for case management and maintain an active diary management system. - Respond to and draft arbitration contentions, with a willingness to become certified as an arbitrator. - Adhere to privacy guidelines, laws, and regulations pertaining to claims handling. - Scrub adverse carrier proofs to secure optimal settlements, collaborating with appraisal staff or Hyper Quest as needed.   Qualifications:   - Proficiency in Microsoft Office Suite products and computer skills. - 3 to 5+ years of experience handling auto comparative negligence claims. - Working knowledge of the inter-company arbitration process is advantageous. - Certification from Arbitration Forums is a plus. - Bachelor’s degree or equivalent combination of education and experience. - Ability to obtain state licenses when required. - Pursuing an insurance designation is beneficial but not mandatory. - Strong customer service, organizational, verbal, and written communication skills     About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.