Plymouth Rock Assurance

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Job Locations US-PA-Horsham
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   The Claims Technician is the policyholder’s first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder.   Essential Functions and Responsibilities - Report accidents policyholders have been involved in by obtaining information over the phone. - Input accident information into a proprietary system. - Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss. Qualifications and Education - High school diploma - Customer service experience - Proficient computer skills - Ability to work in a team environment - Excellent communication skills About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Claims
ID
2023-3694
Job Locations US-MA-Boston
The Commercial Auto Underwriting Associate will support the Plymouth Rock Commercial Auto Underwriting team through extraordinary customer service, efficient transaction processing, and attentive underwriting review.  The ideal candidate must have an analytical mind and work with the team to provide timely, courteous and efficient service.    Here is what you will do - Provide extraordinary service to our policyholders and agents , promptly answering inquires on policies, coverages and premiums; take ownership for thorough follow-up, completion, or escalation of all tasks. - Utilize the company’s various systems and procedures to provide knowledgeable and professional customer service on inquiries regarding billing and underwriting of Commercial Auto accounts.  Elevate issues as needed. - Process data entry and clerical duties, ensuring transactions are completed accurately and efficiently in compliance with established procedures and to maintain productive time service standards.  Transactions include quote rating, new business, policy changes, renewals, cancellations, and running of reports to support team underwriting review. - Analyze transactions efficiently and with strong attention to detail to evaluate underwriting acceptability and to determine proper processing. Gather required detail for analysis and processing, also utilizing third part data. - Develop and foster Agent/Company Relationships through reliable performance and effective communication that is delivered clearly and with considerate service. - Manage time efficiently and handle multiple tasks in a fast-paced work environment. - Assist team members with projects as needed in a timely fashion. - Maintain a positive demeanor and work well in a team environment. Here is what you will bring to the table - College degree or equivalent experience in an insurance position - Minimum of 2 years customer service, processing or related work experience - Excellent computer/data entry and analytical skills - Strong analytical, critical thinking, and decision making skills - Excellent verbal and written communication skills - Very detail-oriented and strong self-motivating individual with excellent organizational skills, the ability to work independently to prioritize dynamic responsibilities, as well as to multitask and collaborate well in a team environment - Working knowledge of Microsoft Office products - Experience in automobile insurance including knowledge of commercial automobile products and rating preferred   Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Summer 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-RJ1    
Category
Underwriting
ID
2023-3693
Job Locations US-MA-Boston
The Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages.  Appraisals will be completed from our CarPics program and consist of minor damage accidents.  The Appraiser will be required to provide a high level of customer service while utilizing measures to control severities.  This position will reside in our Boston, MA office (this is NOT a field position on the road).   Essential Functions and Responsibilities:   - Work in a team environment with our Virtual Estimating division in the Boston, MA office. - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Efficiently write accurate estimates based on photos and videos while meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (MA, CT, NH.)   Qualifications: - MA Appraiser License required. Additional state licenses a plus!  - College Degree preferred. - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Must apply and secure CT Appraisal License. - Comfortable completing inspections of damaged vehicles virtually. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-DNI
Category
Claims
ID
2023-3691
Job Locations US-NJ-Woodbridge | US-MA-Boston
Due to company growth we are opening a new Digital Product Manager position that will sit on our Digital Strategy Team. The successful candidate will have the opportunity to work on cutting-edge digital strategies, including developing and executing online approaches for servicing Plymouth Rock's innovative products and capabilities, as well as working on digital retention strategies for Auto and Home insurance products.   The Digital Product Manager will be responsible for developing our eService desktop and mobile app experiences and strategy, while leading the delivery of enhancements to achieve reduced cost through contact rates, higher customer ease, and other key business goals. The person who fills this role will work closely with other leaders across the enterprise, as well as other stakeholders, to develop digital experiences for a world-class customer experience. They will also lead the development of the company's web features and serve on the Digital team, working with IT and all other departments to create enterprise solutions that drive business results. The role requires an individual with a passion for and track record of data-driven decision making, who can tell their story with data, trends, and performance statistics.   In addition to Digital Experience, the ideal candidate will have Business Analyst, Project Management, and Relationship Management skills. The incumbent will report to the Director of Enterprise Digital Experience and have a direct report.   Essential Functions and Responsibilities:   - Improve self-service results across a range of exciting customer behavior metrics. - Collaborate regularly with IT on strategies, solutions, resources, and budget, including managing IT spend budgets and monitoring and managing frequent stand-ups. - Manage the project backlog and Service Goals for the eService and Mobile App channel annual goals. - Translate business strategies into product strategies, roadmaps, and specifications. Challenge current processes and proposed solutions to obtain the best outcome. Interface with other departments to strategically address their needs as they relate to the product. Review documentation, interpret rules, and coordinate activities with marketing, customer service, underwriting, finance, and information technology. - Determine the prioritization of initiatives and resources based on business needs and go-to-market strategies. - Proactively identify and resolve risks, issues, and roadblocks to ensure the team meets all strategic, financial, and technical goals. - Implement forward-thinking processes aimed at developing and improving the customer experience to improve retention/satisfaction based on extensive analytics and a comprehensive understanding of the business goals and economics.   Qualifications: - Bachelor's degree required - Professional experience creating servicing experiences for financial, professional services, or retail companies. - Career path through service channels (Customer Service, Call Center, etc.) is a plus. - Necessary skill sets include technical, analytical, and strategic skills, with project (Agile and Waterfall) leadership abilities. We are a roll-up-your-sleeves type organization, and as such, we are seeking a candidate who is comfortable getting in the trenches to dissect various issues and opportunities to advance our collective business objectives. - Agile, Scrum leader experience. We are looking for candidates who can influence and drive the usage of Agile, requirements, and user stories as the way we work. A minimum of 2 years of experience leading agile projects is required. - Possess highly analytical skills, problem-solving skills, and decision-making ability. The incumbent must have the ability to understand web data and the ability to work with and translate data into a story. - Experience developing drop-off funnels and improving funnel drop-off performance. - Demonstrated multiple years of experience with SQL, Tableau, Heap, Google Analytics, and Excel. - 2 or more years of experience with Process Improvement and performance improvement methodologies are highly desirable, Lean and Six Sigma are a plus. - Proven experience with managing and improving customer satisfaction with voice of the customer (VOC) analytics. - Strong track record of driving consensus across all levels of an organization, with a primary focus on improving the agent experience. - Demonstrated ability to build innovative digital products/services in a high-growth environment. - Ideal candidate will possess both strategic thinking expertise and the ability to plan and execute tactical initiatives. - Proven ability to collaborate cross-functionally and influence outcomes. - Proven effectiveness in a fast-paced, hands-on environment – willing to do whatever it takes to get the job done. - Excellent communication and writing skills: this role is a high-visibility role. - Ability to adapt to changing business priorities and a strong work ethic. - Ideal candidate has prior experience working in insurance distribution channels, preferably with direct sales and servicing. - 3+ years of Digital Insurance project work is a good alternative as well. - Ability to manage and develop staff.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes      
Category
Product
ID
2023-3688
Job Locations US-NJ-Woodbridge
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Senior Marketing Analyst position is responsible for providing analytical support to the Direct Channel Marketing Department. Candidates in this role will specialize in a few of our Direct Marketing channels, which ranges from traditional marketing sources such as direct mail, calls & leads to digital marketing sources such as social media, SEM and SEO. This person is expected to have proficiency with marketing experience and analytical software skills.  In this role the individual will design, develop, and maintain reports, conduct data analysis, and provide actionable insights to improve the business. Essential Functions and Responsibilities - Identify and analyze metrics to measure and optimize the marketing efforts. - Leverage several internal databases as well as external data sources: - Familiarity and prior experience working with large database from Sales Force and Production Data warehouse is preferred. - Design, implement and analyze A/B tests for different marketing media. - Develop & implement predictive models into our marketing operations such as propensity to buy, customer lifetime value and uplift models to adjust audience segmentation. Models will either be built independently in DataRobot or through collaboration with our internal Data Science team. - Develop dashboards and automate marketing reporting process. - Communicate and present data and insights to business. Proven ability to tell a compelling story with data. - Partner with the assigned marketing source managers to: - Understand the marketing strategy for the channel. - Analyze & report on the KPIs of the source and the performance of recent initiatives. - Make recommendations to further improve results and assist with implementing those new strategies. - Collaborate with data team to leverage tools and techniques developed. - Run ROI analysis, marketing campaign tracking and results analysis. Qualifications and Education - Bachelor’s degree (B.A./B.S.) in computer science, Information systems, math or statistics; Master’s degree preferred - A minimum of 3 years of relevant work experience - Ability to communicate directly with business partners and influence their decision through the use of data - Knowledge of personal insurance industry preferred - Familiarity with database tools such as SQL, R, Oracle, Tableau or Python - Experience using predictive modeling software such as DataRobot preferred but not required - Proficient working knowledge of Microsoft Office Suite products - Excellent verbal and written communication skills About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Marketing
ID
2023-3686
Job Locations US-NJ-Woodbridge
    Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Marketing Analytics Supervisor will use their technical and business skills to push deeper analytics into our daily actions and decisions. They will manage a team that is responsible for reporting, analyzing and optimizing the performance of our direct to consumer marketing initiatives and performance of key platforms or support areas integral to the success of a direct insurance writer such as the website and sales center. This team is made up of individual contributors with backgrounds in marketing analytics, other insurance analytics such as Actuarial or Product Management and has experience in pulling/managing data. Essential Functions and Responsibilities - Conduct analytics to provide data-driven insights on marketing and other acquisition costs, retention and customer longevity, customer lifetime value, consumer buying behavior and other related topics - Leverage data-driven insights to proactively recommend solutions for optimizing these metrics - Support annual production & expense budgeting and recurring reforecast needs - Report on trends in KPIs and provide insight into drivers of changes in performance - Develop, implement and maintain predictive models to segment prospects by key metrics such as response rate, close rate & expected longevity - Collaborate with key stakeholders such as the Marketing Operations, Data, Product Management and Data Science teams to accomplish these goals - Provide leadership and guidance to the team of analysts to accomplish these tasks - Comfortable shifting between managing a team and taking on individual performer roles as needed Qualifications and Education - Master's degree in Statistics, Actuarial Science, Mathematics, Economics, Engineering or related field (willing to accept foreign education equivalent) - 5-10 years’ experience in managerial role supervising marketing analytics, predictive analytics or actuarial projects - insurance experience preferred, but not required - Experience in developing multivariate predictive models preferred - Knowledge of advance modeling and statistical capabilities with demonstrated ability to apply that knowledge to deliver pragmatic business solutions - Expertise in SQL, SAS, R or other data ETL and statistical software - Proficiency in Microsoft Excel and visualization tools like Tableau - Excellent critical-thinking and problem-solving skills to answer business questions with a high degree of autonomy, including when the available data is not perfect - Superb project management skills with strong ownership mentality towards assigned projects and comfort with changing direction as required by business needs - Strong communication skills (oral and written) with demonstrated ability to explain challenging concepts to broad range of audiences including senior management About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Marketing
ID
2023-3685
Job Locations US-MA-Boston
This Customer Service Representative will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Essential Functions and Responsibilities  - Research customer and agent inquiries and elevate issues to Supervisor as needed. - Accurately enter and update policy information in a timely fashion in accordance with established procedured and handle phone inquiries. - Manage time efficiently and handle multiple tasks in a fast-paced work environment. - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. Qualifications and Education  - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision making skills. - High energy and motivation to follow up and take ownership. - College degree  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1
Category
Customer Service
ID
2023-3683
Job Locations US-MA-Boston
Lead Marketing Analyst   Reporting directly to the Chief Marketing Officer, the Lead Marketing Analyst will lead a broad range of data management, reporting and analytical activities designed to help Plymouth Rock Home Insurance maintain and extend its competitive edge with respect to marketing and sales management, partner and agent management, consumer acquisition, and expense control.   Essential Functions and Responsibilities: - Operate within an efficient and sustainable data structure and environment to support automated reporting, business intelligence, analysis and predictive modeling - Monitor company performance relative to history, targets and the competition through internal data sources, industry data and other publicly available data - Work with the Marketing department’s management team to continually develop metrics and reporting that enable rapid understanding performance relative to objectives and competition - Design, produce and analyze monthly results reports against operational metrics and deliver same to senior management - Assist in business research by participating in hypothesis generation, gathering data, identifying root causes of problems or opportunities and proposing solutions, on the basis of analytic findings - Conduct ad hoc analysis to address key business questions; leverage data driven insights to make recommendations for process and workflow improvements - Liaison for Analytics team with user groups, key stakeholders and project teams; acting as a subject matter expert and resource for data, information and reporting needs.Partners with Enterprise Data teams to ensure consistency of definitions in reporting across Home Group and enterprise reports.   Technical Proficiencies: - Advanced knowledge of SQL & Tableau - Proficient in other Microsoft Office suite products - Comfort in working with relational databases - Skilled in SQL, preferably experience in managing SQL Server Reporting Services - Knowledge of one or more of the following: MS Access, DB2, Hyperion, Business Objects or similar business intelligence tool(s) - Ability to manage structured and non-structured data from multiple sources   Qualifications and Education: - Bachelor’s Degree in business, analytical or system development discipline desired (engineering, statistics, economics, mathematics, computer science, software development) - Prior programming experience required - Prior marketing analytics and/or insurance experience preferred - Project management experience preferred - Exceptional analytical and creative problem solving abilities - Strong data management skills - Ability to effectively communicate results and ideas (both verbal and written skills) to Marketing leadership, and to other audiences outside the department - Intrinsic sense of urgency with ability to prioritize workload, meet project deadlines and drive results - Intellectually curious and interested in exploring new ways to analyze data and effectively deliver findings to both technical and non-technical audiences   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI  
Category
Marketing
ID
2023-3682
Job Locations US-PA-Horsham
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Subrogation Claim Representative is responsible for the pursuing and recovering of monies from parties that are responsible for losses sustained by our insureds. They will present claims and negotiate settlements with all at-fault parties to ensure maximum recovery. Essential Functions and Responsibilities - Review automobile liability cases and identify all liable parties.  - Contact of all responsible claimants and insurance carriers to ensure timely recoveries.  - Present and explain our theory of liability to an adverse party or arbitration panel. - Negotiate settlements with an adverse carrier’s representative, an attorney or claimant. This may include written drafts of arbitration contentions to argue liability and to dispute reductions to submitted demands. - Earn certification to become an arbitration panelist. - Possess knowledge of regulatory claims handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Participate in proactive team activities to achieve departmental and company objectives. - Attend all internal and external training events as required.    Qualifications and Education - An Associate’s or Bachelor’s degree and/or 3-5 years of claim experience in Casualty, PIP or Physical Damage.   - Strong written communication skills. - Strong organizational skills with ability to multi-task and prioritize tasks. - Proficient knowledge of Microsoft Office. - Able to work in a team and be adept to conflict resolution. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2023-3680
Job Locations US-MA-Boston
Plymouth Rock Assurance is looking for a Principal UX Designer to lead UX design across the enterprise and deliver a UX vision, along with a plan for evolutionary, iterative updates that actualize the larger vision over time. We are redefining the insurance industry by changing the way we work and putting our customers first. This is a fast-paced environment where decisions are data-focused and collaborative.   Essential Functions and Responsibilities:   - Lead the definition of the design work and deliver business outcomes across multiple business units - Partner with stakeholders to help inform product strategy - Drive UX consistency across the organization and work cross-functionally to foster collaboration - Identify target user groups and carry out interviews or other types of inquiry to help understand user needs - Ensure the creation and implementation of customized experiences for the digital user - Produce high-quality solutions through flow diagrams, graphic designs, storyboards and site maps - Provide guidance on the implementation of UX research techniques and testing activities to assess user behavior - Maintain a competitive edge against competitor products and industry trends - Perform tests on user interface elements such as CTAs, layouts, target links, landing pages and banners - Understand product specifications and user psychology and predict what might work for both - Communicate designs and design principles in a way that resonates with the audience   We are looking for an energetic leader who has:   - Extensive UX knowledge and experience - Experience selecting the best UX tools and methodologies and implementing them for an organization  - A strong and demonstrable history of making customer experiences measurably easier - A strong desire and ability to provide leadership, direction, and mentorship to a team of designers - Ability to understand business metrics and translate company goals and objectives into digital experiences that achieve the goals - Excellent interpersonal and communication skills to communicate ideas to key stakeholders - Problem-solving skills to determine solutions to user experience challenges - Multi-tasking and time management skills, with the ability to prioritize tasks effectively - Analytical mind with business acumen - Attention to detail and mastery of information design   Additional Qualifications:   - Previous experience managing UX designers preferred - A portfolio of work that can be reviewed as part of the interview process is required - Demonstrated expertise on both web and mobile platforms - History of UX leadership qualities (mentorship, education, best practices etc.) - Ability to collaborate daily with a high performing team of Product Owners and Business Intelligence Analysts as part of the Digital Experience Team - Experience with project management and research - Candidate should have a Bachelor’s Degree in design or computer-related programs such as Human-Computer Interaction (HCI). Training in using HTML/CSS and JavaScript - Will consider experience in lieu of some of this - Proven experience using design software. Adobe experience a plus.     About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-DNI  
Category
IT
ID
2023-3679
Job Locations US-PA-Horsham
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Essential Functions and Responsibilities - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. Qualifications and Education - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision making skills. - Excellent computer/data entry and general math skills. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Willingness and ability to learn new functions within the Customer Solutions Center. - The ability to communicate in Spanish is a plus! - College degree and/or NJ Property & Casualty license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
Category
Customer Service
ID
2023-3678
Job Locations US-NJ-Woodbridge
    Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Sales Trainer is responsible for providing initial and ongoing sales training and support for the Independent Agent channel (IA) through the Sales Development Program. The Sales Trainer will support the Independent Agent channel sales and revenue goals through training, coaching and motivating agents in various targeted sales campaigns, which the trainer along with the agent will manage.  As Sales Trainer, you will have ongoing interaction with agency principals/owners/executives and must have the ability to successfully influence agency process decisions. The Sales Trainer will actively work with the Marketing team to build and maintain a pipeline of Agency prospects for the Sales Development Program Essential Functions and Responsibilities - Utilize established training methodologies to provide initial sales training for Independent Agents. Training program to be fulfilled by Agency Sales Trainer will consist of sales, product, underwriting, and systems training - Ensure agents are trained on techniques for both inbound and outbound sales efforts to solicit new business from existing and non-existing customers - Provide ongoing support and diagnostic training to keep agents current on the latest sales techniques, as well as evaluate their ongoing performance - Identify potential areas of improvement or refinement for agents as needed - Provide detailed sales metrics for the agents to ensure they are meeting or exceeding expected sales levels, quality metrics and performance goals - Maintain a formalized training calendar of virtual, internal, and field training sessions - Prepare and report on agent and office meetings and overall trends in performance - Attend on-site and off-site training workshops to enhance sales and sales training skills - Work with IA marketing team to identify and develop action plans to improve productivity of agents through the Sales Development Program - Support the Marketing team by prospecting new agents for Sales Development Program -  Act as a key day-to-day liaison with producer / agency and assist in the resolution of issues or problems relating to the Sales Development Program - Develop, create and maintain all related Sales Development Program  training materials and marketing campaigns Qualifications and Education - Minimum 2 years of experience in a sales oriented position within an insurance agency or insurance company sales center - Outbound telesales experience with utilization of a lead management system (CRM) is required - Proven track record of delivering excellent sales results in the property and casualty realm - General comfort working in an environment where new sales techniques and sales scripts are being developed.  Ability to try new approaches and provide feedback to management as to their success - Experience with lead management programs and software - Previous experience leading or training a team of sales representatives a plus - Excellent group presentation and rapport building skills - Ability to train, coach and motivate sales representatives - Ability to work independently - Good working knowledge of Microsoft Products - A Bachelor's degree from an accredited four-year college or university About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 
Category
Sales
ID
2023-3675
Job Locations US-MA-Boston
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This position is responsible for applying knowledge and experience to our claim processes, data analytics and SIU investigations to support the development and implementation of technical and analytical solutions to address SIU business and analytical needs.  This individual will implement operational, fraud and analytical models, and organize data input and output to develop and communicate recommendations.  The successful candidate will have the abilities necessary to create business intelligence reports, social media assessments, link analysis (Net-Map) and other sophisticated data mining activities. Essential Functions and Responsibilities - Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process. - Identify patterns and trends using our internal claim, medical and policy data tables. - The ability to receive investigative requests from the field staff, internal claim associates and underwriting to discover developing patterns, trends and changes in suspicious activity. - Proven ability to acquire, analyze and interpret information from various data sources and formulate theories regarding trends and patterns required. - The ability to identify trends and common indicators within particular claims and territories and determine if further investigation is warranted. - The ability to present to management in a clear and concise manner the approach to address potential suspicious/fraud activity that could impact the company. - Proactively monitor industry information bulletins and NICB alerts to determine potential exposure to the company. - Conduct data mining activities and data analysis using available tools and internal databases.The ability to work with our product department on predictive analytics and pattern analysis initiatives. - Collaborate with others in developing visual analytics to support complex investigation data involving multiple claims and multiple entities participating in the fraudulent schemes. - Utilize data visualization tools and/or other analytics software to create reports for the team and/or management on the territory specific SIU operational performance. - Develop metrics to measure various characteristics of the SIU business to replicate and improve current measures and create new metrics and ways to view and analyze results. Qualifications and Education - Knowledge of information technology and data analysis methodologies, including understanding how technology can leveraged to proactively impact suspicious/fraud activity. - The ability to manage and analyze large volumes of data from various internal and external sources and develop recommendations. - The ability to read and interpret complex information and explain it to others; listen actively, stay focused, identify hidden messages and draw out underlying issues. - Organizational skills with the ability to organize data in manageable subsets and the ability to get requests completed timely and accurately. - Proven excellence in critical thinking and conceptual skills’ creative use of varied research methods. - Advanced proficiency with Microsoft: Excel, Access and Visio. Tableau and SQL knowledge would also be preferred. - Competencies: Analytical, interpersonal skills, communication skills, focus on customers, ability to prioritize - A minimum of a four year college degree in a related field with a concentration on information technology, mathematics, economics, statistics and/or engineering and criminal justice. - Insurance related designations (SCLA, CPCU, and AEI) are a plus. - Three or more years of claims and/or insurance experience preferred. - Prior Property and Casualty experience preferred            About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Claims
ID
2023-3673
Job Locations US-NY-Uniondale
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This position is responsible for applying knowledge and experience to our claim processes, data analytics and SIU investigations to support the development and implementation of technical and analytical solutions to address SIU business and analytical needs.  This individual will implement operational, fraud and analytical models, and organize data input and output to develop and communicate recommendations.  The successful candidate will have the abilities necessary to create business intelligence reports, social media assessments, link analysis (Net-Map) and other sophisticated data mining activities. Essential Functions and Responsibilities - Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process. - Identify patterns and trends using our internal claim, medical and policy data tables. - The ability to receive investigative requests from the field staff, internal claim associates and underwriting to discover developing patterns, trends and changes in suspicious activity. - Proven ability to acquire, analyze and interpret information from various data sources and formulate theories regarding trends and patterns required. - The ability to identify trends and common indicators within particular claims and territories and determine if further investigation is warranted. - The ability to present to management in a clear and concise manner the approach to address potential suspicious/fraud activity that could impact the company. - Proactively monitor industry information bulletins and NICB alerts to determine potential exposure to the company. - Conduct data mining activities and data analysis using available tools and internal databases.The ability to work with our product department on predictive analytics and pattern analysis initiatives. - Collaborate with others in developing visual analytics to support complex investigation data involving multiple claims and multiple entities participating in the fraudulent schemes. - Utilize data visualization tools and/or other analytics software to create reports for the team and/or management on the territory specific SIU operational performance. - Develop metrics to measure various characteristics of the SIU business to replicate and improve current measures and create new metrics and ways to view and analyze results. Qualifications and Education - Knowledge of information technology and data analysis methodologies, including understanding how technology can leveraged to proactively impact suspicious/fraud activity. - The ability to manage and analyze large volumes of data from various internal and external sources and develop recommendations. - The ability to read and interpret complex information and explain it to others; listen actively, stay focused, identify hidden messages and draw out underlying issues. - Organizational skills with the ability to organize data in manageable subsets and the ability to get requests completed timely and accurately. - Proven excellence in critical thinking and conceptual skills’ creative use of varied research methods. - Advanced proficiency with Microsoft: Excel, Access and Visio. Tableau and SQL knowledge would also be preferred. - Competencies: Analytical, interpersonal skills, communication skills, focus on customers, ability to prioritize - A minimum of a four year college degree in a related field with a concentration on information technology, mathematics, economics, statistics and/or engineering and criminal justice. - Insurance related designations (SCLA, CPCU, and AEI) are a plus. - Three or more years of claims and/or insurance experience preferred. - Prior Property and Casualty experience preferred            About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   
Category
Claims
ID
2023-3672
Job Locations US-NJ-Parsippany
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This position is responsible for applying knowledge and experience to our claim processes, data analytics and SIU investigations to support the development and implementation of technical and analytical solutions to address SIU business and analytical needs.  This individual will implement operational, fraud and analytical models, and organize data input and output to develop and communicate recommendations.  The successful candidate will have the abilities necessary to create business intelligence reports, social media assessments, link analysis (Net-Map) and other sophisticated data mining activities. Essential Functions and Responsibilities - Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process. - Identify patterns and trends using our internal claim, medical and policy data tables. - The ability to receive investigative requests from the field staff, internal claim associates and underwriting to discover developing patterns, trends and changes in suspicious activity. - Proven ability to acquire, analyze and interpret information from various data sources and formulate theories regarding trends and patterns required. - The ability to identify trends and common indicators within particular claims and territories and determine if further investigation is warranted. - The ability to present to management in a clear and concise manner the approach to address potential suspicious/fraud activity that could impact the company. - Proactively monitor industry information bulletins and NICB alerts to determine potential exposure to the company. - Conduct data mining activities and data analysis using available tools and internal databases.The ability to work with our product department on predictive analytics and pattern analysis initiatives. - Collaborate with others in developing visual analytics to support complex investigation data involving multiple claims and multiple entities participating in the fraudulent schemes. - Utilize data visualization tools and/or other analytics software to create reports for the team and/or management on the territory specific SIU operational performance. - Develop metrics to measure various characteristics of the SIU business to replicate and improve current measures and create new metrics and ways to view and analyze results. Qualifications and Education - Knowledge of information technology and data analysis methodologies, including understanding how technology can leveraged to proactively impact suspicious/fraud activity. - The ability to manage and analyze large volumes of data from various internal and external sources and develop recommendations. - The ability to read and interpret complex information and explain it to others; listen actively, stay focused, identify hidden messages and draw out underlying issues. - Organizational skills with the ability to organize data in manageable subsets and the ability to get requests completed timely and accurately. - Proven excellence in critical thinking and conceptual skills’ creative use of varied research methods. - Advanced proficiency with Microsoft: Excel, Access and Visio. Tableau and SQL knowledge would also be preferred. - Competencies: Analytical, interpersonal skills, communication skills, focus on customers, ability to prioritize - A minimum of a four year college degree in a related field with a concentration on information technology, mathematics, economics, statistics and/or engineering and criminal justice. - Insurance related designations (SCLA, CPCU, and AEI) are a plus. - Three or more years of claims and/or insurance experience preferred. - Prior Property and Casualty experience preferred            About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 
Category
Claims
ID
2023-3671
Job Locations US-MA-Boston
Job titleCustomer Care Associate- Work Part time until you graduate, then become Full Time!Job description Overview:Who are we? Plymouth Rock is a leading auto and home insurance provider serving customers across Connecticut, Massachusetts, New Jersey, New Hampshire, New York and Pennsylvania. Headquarters is in Boston right across the street from South Station. What you’ll be Doing: In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders by phone and email. Responsibilities: - Primarily responsible to provide extraordinary service to our policy holders and agents by phone and email - Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. - Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. - Provide training to our independent agency force in support of our products and services. - Complete all assigned project work qualitatively and in a timely manner. Knowledge, Skills, and Abilities Required: - Excellent oral and written communications skills. - Sound problem resolution and analytical skills. - Excellent organizational skills and the ability to work in a fast past environment. - Sound knowledge of Microsoft Office. - Employees will be working 10-18 hours a week between Monday-Saturday. Education & Experience: - A Bachelor’s degree or enrolled in a degree program - Minimum of 1 year of overall work experience. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Service
ID
2023-3667
Job Locations US-MA-Boston | US-CT-Farmington | US-NH-Concord | US-NY-Uniondale | US-NJ-Woodbridge | US-NJ-Parsippany
This is a desk position responsible for supervising and managing large losses from assignment to conclusion.  The individual will be handle highly sensitive and complex claims. You will be part of a fast-moving team, expected to provide excellent customer service and help enhance our process and culture with your insight and experience.      Responsabilities:  - Receive assignment, send out appropriate acknowledgements. - Contact insured or their representative to discuss the loss and advise of coverage and handling procedures. - Secure recorded statements. - Assign as needed: independent adjuster; building consultant; Cause and Origin investigator; contents specialist; temporary housing provider; experts as required (engineers, etc.); etc. - Identify subrogation potential and liability exposure. - Place insured in temporary housing and issue drafts for related expenses. - Secure, review and approve building estimates, invoices, personal property evaluations, etc. - Provide evaluations to insureds or their representative. - The skills to effectively negotiate with Public Adjusters, General Contractors, mitigation/restoration vendors and attorneys - Discuss coverage and loss with insureds or their representatives and issue payments accordingly. - Meet targets for service, accuracy, productivity and expense management. - Maintain professionalism and provide excellent customer service - Adhere to state requirements. Requirements and skills: - Bachelor’s degree preferred - Seven years of homeowners adjusting experience or equivalent - Experience handling large losses/fire losses on a regular basis - Ability to obtain licensure in applicable states and complete CE credit/classes where necessary - Mastery of Xactimate X1 preferred - Proficiency in the Microsoft Office suite of software - Comprehensive understanding of: State specific claims handling compliance regulations; property homeowner policy; and claims processes; - Familiarity with water mitigation auditing programs preferred - Must have strong interpersonal skills and the ability to effectively communicate with policyholders and outside vendors to ensure that results are meeting our standards and objectives - Must possess excellent writing skills - Valid Driver’s License and proficient driving record About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-SM1
Category
Claims
ID
2023-3666
Job Locations US-NJ-Woodbridge
The Senior Analyst, Product & Underwriting Strategy will support the development, analysis and execution of strategies to improve product competitiveness, underwriting results and operational efficiencies. A key responsibility of this role is to independently create and develop projects through the analysis of complex business issues and provide recommendations for the implementation of new underwriting strategies, rules, process improvements, and other initiatives. This role serves as a liaison between the Product department and all of the other departments that interface with the group ensuring that projects are defined and implemented as intended.    Role and Responsibilities: - Be a key member of the Product team that is accountable for the P&L of the Commercial Auto business. Will be responsible for supporting budgeted growth and profitable business results for assigned state(s). - Serves as a Commercial Auto Product Lead and regulatory expert, providing a thorough understanding of rules and endorsements. Monitors the competitive, legislative, and regulatory environments in assigned state(s) to identify emerging trends and address marketplace gaps. - May lead various strategic underwriting initiatives involving analysis of Underwriting KPIs, go-to-market strategies, 3rd party vendor relationships, and/or Independent Agency segmentation. - Under general direction, effectively manage projects of high complexity using available tools and data systems to identify, test & learn and solve strategic business issues within the company data/reports, troubleshoots when there are inconsistencies and present findings. - Works collaboratively across Underwriting, Claims, Marketing, IT, R&D, Actuarial and all other departments that interface with the group to align execution of strategic imperatives. - Lead with an entrepreneurial mindset seeking out new innovations and approaches to business issues and develops hypotheses independently. - Regularly prepare and deliver updates to Management and key stakeholders. - Serves as a mentor to other team members on aspects of predictive modeling and other quantitative concepts, project work, insurance operations and general business knowledge.   Required Skills: - Understanding of and experience with insurance products and operations, including underwriting/claims, pricing/rating concepts, insurance finance and risk selection methodologies. Commercial Auto experience desired but not required. - 3 or more years in product management, underwriting, claims, or other analytical role. - 3 or more years of experience with relational database tools and concepts. Proficiency with data extraction, manipulation, analysis, presentation and programming query tools (MS-SQL preferred). - Strong strategic thinking skills and structured problem-solving ability developing and implementing new, creative and effective solutions to highly complex business issues. - Confidence in taking ownership of challenging business issues, experience managing multiple projects and making decisions with limited or incomplete data and seeing issues through to resolution. - Ability to communicate effectively to both technical and non-technical audiences. - Ability to establish and build productive working relationships internally and externally, lead mentoring relationships (as needed), and negotiate. - Bachelors or higher level degree preferred. - CPCU or other professional insurance designation(s) desired but not required.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1
Category
Product Management
ID
2023-3662
Job Locations US-MA-Boston
In this role you will be handling the field adjustment and management of homeowners property claims in Massachusetts.    Responsibilities Include: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Qualifications: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  Education: - Bachelor’s Degree from an accredited four-year college or university is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-SM1
Category
Claims
ID
2023-3661
Job Locations US-PA-Philadelphia
In this role you will be handling the field adjustment and management of homeowners property claims in Allentown, PA territory.    Responsibilities: • Coverage/policy analysis, damage assessment and settlement of 1st party property claims. • Provide technical guidance, direction and 1st in class customer service experience in the handling of homeowner property cases. • Ensure timely and appropriate claim reserves in accordance to our best practices standards. • Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards.    Qualifications: • A minimum of 5-8 years of homeowners adjusting experience. • Comprehensive understanding of Connecticut and New York claim handling compliance regulations. • Comprehensive understanding of property homeowner policy and claims process. • Mastery of Xactimate 28. • Familiarity with water mitigation auditing programs preferred. • Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives. • Must possess excellent writing skills. • The ideal candidate will be a self-starter, with the ability to work independently. • Ability to obtain licensure in other states if requested.   Education: • Bachelor’s degree from an accredited four year college or university or relative work experience is required.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes   #LI-SM1
Category
Claims
ID
2023-3660