Plymouth Rock Assurance

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Job Locations US-MA-Boston
Our Boston Actuarial team is seeking a self-motivated and creative individual with a strong desire to work with Product Management and other teams to bring statistical rigor and analysis into everyday processes. The ideal candidate will have a strong business sense and a proven track record of generating new ideas across an organization and implementing those into current operations.   The individual in this position supports the Actuarial Manager and team by identifying business issues, performing analysis to understand the drivers of the issues, and making recommendations to improve overall business results.  This includes performing analysis within a designated business segment to assess reserves and profitability of the segment as well as financial planning. He/she will work closely with the Product Management, Claims and Finance teams.   Responsibilities:   - Conduct indications analysis, working with Product Managers to assess and forecast impacts of product, market, and economic changes on profitability and rate need - Collaborate with Finance and Product to forecast premiums and losses; assessing the expected variability in those forecasts; - Conduct reserving analysis, using both traditional and non-traditional methods; develop new methods and incorporate them as warranted. - Model weather events, economic changes and/or business mix changes and their impact on reserves and rate need; - Estimate the impact of claim practices and business mix changes on reserves and reserve variability; develop and analyze key metrics and exhibits to facilitate this estimation. - Effectively communicate results of analysis to peers and senior management across the organization, both in writing and in presentations. - Maintain an external network within the insurance industry to track emerging trends and approaches to business issues. - Provide supervision and training to actuarial interns and junior staff. - Serve as a mentor to other department members on aspects of project work, insurance and general business knowledge.   Qualifications: - FCAS or near-FCAS with recent success at passing exams and desire to achieve FCAS; - 4-6+ years of work experience in analyzing P&C insurance with practical application of statistical techniques and models; - Excellent communication and interpersonal skills, allowing effective interaction with colleagues and executives; - Excellent statistical, programming, and data management skills; - Strong project management skills to carry ideas through to completion   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Actuary
ID
2021-2333
Job Locations US-MA-Boston
This position will be critical in advancing our mission to drive profit-focused technical excellence and innovation within the Plymouth Rock Group of Companies.   The position will be responsible for research and development of new predictive models and new analytical techniques around insurance pure premiums, customer life time value, customer buying behaviors and other related topics utilizing internal and external data.  This work will be used in setting pricing, underwriting and product strategies for the Plymouth Rock group of Companies.  The analysis and modeling will be tested via implementation both broadly and on a pilot basis to allow us to learn and refine our approaches in rapid succession.   Data Analysis: The Data Science Intern will work with internal and external data to understand key drivers of expected insurance losses and lifetime customer value.  This will require that the Intern acquires an understanding of various internal and external data sources, is able to illicit hypothesis from internal personnel regarding key variables and test those hypotheses using available data.   Modeling: The Data Science Intern will help develop and enhance models used in a variety of contexts within the product management structure of Plymouth Rock.  The Intern will be responsible for advancing the modeling capabilities within Plymouth Rock and transferring those advancements to other product management personnel.   Implementation: The Data Science Intern will work with the product community to facilitate the application of models developed considering the regulatory and competitive contexts within which we operate.  This will include ensuring that models are well understood, the implications are appropriately assessed, implementation plans are defined, validation of results are undertaken and adjustments are made rapidly.    The successful candidate will have the following attributes: -  Graduate Student from a doctoral program in the areas of economics, statistics or a related field (background in Bayesian statistics preferred). - Practical experience in Econometrics and Statistics, preferably in a business context. - Strong written and oral communication skills and an ability to communicate technical concepts to both technical and non-technical audiences. - High standards for the work products delivered. - Creative thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. - Flexibility and resiliency characteristic of a professional. - Knowledge of, and experience with, the technical aspects of insurance is a plus. - Proficiency with modeling software (SAS preferred).   -We will also consider co-op students for this position.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Product Management
ID
2021-2324
Job Locations US-PA-Horsham
                         Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed.This may include traveling to other locations and extended hours. - Other duties as assigned.  Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2320
Job Locations US-MA-Boston
Marketing Associate – Road Rewards is responsible for supporting marketing initiatives and day-to-day operations for the Road Rewardsâ„  telematics program for the Plymouth Rock Independent Agency group.  From decreasing distracted driving to reducing aggressive driving habits, the Road Rewards mobile app offers feedback to customers on their driving behaviors and offers an opportunity to get rewarded and reduce the human trauma and property damage associated with auto accidents. This position is a rare opportunity to do really well in your career while doing really well for society   This positon will be supporting all customer acquisition, engagement and retention tactics and play an important role in ensuring flawless execution of the program.  Program monitoring, reporting and analysis will be a specific priority.   Critical to this role is excitement for building a great app and delivering innovative marketing campaigns, attention to detail and strong ability for collaboration with internal groups and external partners.    Specific Responsibilities Include: - Execute marketing campaigns and promotions to drive increased enrollment, engagement and retention of customers into the Road Rewards program. - Evaluate marketing campaign performance and communicate root causes of performance. - Own day-to-day oversight of the program including timely resolution of customer issues, monitoring of program performance and identification of trends - Test and implement new program benefits, experiential rewards and functionality required to increase customer engagement and improve customer driving habits - Develop a deep understanding of customer needs and preferences in relation to the Road Rewards experience, be a voice of customer in relation to the app experience - Drive the execution of the program’s features and benefits - adding new rewards options, adding functionality to the app - Work closely with the app vendor, rewards vendors and internal teams to ensure smooth operation of the program - Partner with digital team on digital advertising including display, paid & organic search, paid social, email, etc. with the purpose of driving consumer engagement of new and existing features    Qualifications: -  Bachelor's Degree required. - Minimum 2-3 years of customer marketing, innovation or operations experience - Analytical thinker with ability to interpret results and site metrics to drive change - Problem solver, who can resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism and integrity - Have some experience with Salesforce Marketing Cloud, Instapage and running social campaigns - Experience working with multiple stakeholder to drive results - Strong communication and presentation skills - Unafraid to be thrown into new projects that will stretch your skills - Demonstrated ability to execute digital marketing programs including mobile apps - Experience in insurance industry or insuretech is a plus   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Marketing
ID
2021-2305
Job Locations US-MA-Boston
The Digital Product Manager develops our Agent Web experience and strategy while also leading the delivery of new and improved applications to internal and external customers to achieve sales, service and other key business goals.  Working closely with executives across the enterprise and many other constituents, he/she/they will develop digital experiences for a world class agent experience. This person leads the development of the company’s Agency Web features. Our Agent web applications are used by Independent Agents who will sell more of our products if digital experiences are easy and intuitive. The person who fills this role serves on the Digital team, working with IT and all other departments to create enterprise solutions that drive business results. The role requires an individual who has a passion for and track record of data driven decision making. It is expected that the leader in this role will tell their story with data, trends and performance statistics.   The role will be responsible for mentoring, training, and developing team members on technical and analytical skills, as well as insurance and general business knowledge. In addition to Digital Experience, the ideal candidate will have Business Analyst, Project Management and Relationship Management skills.  The incumbent will have at least one direct report supporting this work and will report to the Director of Enterprise Digital Experience.   Specific responsibilities include: - Improve new business sales results. - Collaborate on a regular basis with IT on strategies, solutions, resources and budget. - This includes managing IT spend budgets - Monitoring and managing frequent stand-ups - Managing the project backlog - Managing to Sales and Service Goals for the Agency Web channel annual goals - Translate business strategies into product strategies, roadmaps and specifications. - Develop cutting edge agent automation programs utilizing digital channels that will engage our agents and employees. - Challenges current processes and proposed solutions to obtain the best outcome. Interfaces with other departments to strategically address their needs as they relate to the product. Reviews documentation, interprets rules, and coordinates activities with marketing, customer service, underwriting, finance, and information technology. - Determine the prioritization of agent automation initiatives and resources based on business needs and go to market strategies. - Proactively identify and resolve risks, issues and roadblocks to insure the team meets all strategic, financial and technical goals. - Implement forward-thinking agent automation processes aimed at developing and improving agent experience to improve retention/satisfaction based on extensive analytics and comprehensive understanding of the business goals and economics. Requirements: - Necessary skill sets are technical, analytical, and strategic, with project (Agile and Waterfall) leadership abilities.  We are a roll-up your sleeves type organization and, as such, we are seeking a candidate that is comfortable getting in the trenches to dissect various issues and opportunities to advance our collective business objectives. - Agile, Scrum leader experience. We are looking for a candidates that can influence and drive the usage of Agile, requirements and user stories as the way we work. 2 years’ experience at a minimum is required leading agile projects. - Possess highly analytical skills, problem-solving skills and decision-making ability. Incumbent must have the ability to understand the Agent Web data and the ability to work with and translate data into a story. - Demonstrated multiple years of experience with SQL, Tableau, Heap, Google Analytics, Excel - 2 or more years with Process Improvement  and performance improvement methodologies are highly desirable,  Lean and Six Sigma are a plus - Proven experience with managing to and improving customer satisfaction with voice of the customer (VOC) analytics  - Strong track record of driving consensus across all levels of an organization, with a primary focus on improving the agent experience - Demonstrated ability to build innovative digital products/services in a high growth environment - Ideal candidate will possess both a strategic thinking expertise as well as the ability to plan and execute tactical initiatives - Proven ability to collaborate cross-functionally and influence outcomes - Proven effectiveness in a fast-paced, hands-on environment – willing to do whatever it takes to get the job done. - Excellent communication and writing skills: This role is a high visibility role. - Ability to adapt to changing business priorities and a strong work ethic - Ideal candidate has prior experience working in insurance distribution channels. Preferably with Independent Agents. - +3 Years of Digital Insurance project work is a good alternative as well - Ability to manage and develop staff - Bachelor’s degree required About Plymouth Rock Plymouth Rock is a leading auto insurance provider serving more than 650,000 customers across Connecticut, Massachusetts, New Jersey and New Hampshire. Tapping into its 30+ years of industry experience, Plymouth Rock has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents, with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice – to do business the way they want. Plymouth Rock is headquartered across from South Station in Downtown Boston, with offices across New England and New Jersey. With more than $1 billion in premiums underwritten and serviced, the Plymouth Rock Group employs over 1,500 people and writes insurance through 800+ independent agents. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”
Category
Executive
ID
2021-2291
Job Locations US-MA-Boston
Who are we? Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work for 2020. We are a leading auto and home insurance provider servicing customers across 6 northeast states. Our headquarters are in the heart of Boston, across the street from the iconic South Station.   What you’ll be doing? As a Customer Service Supervisor in our Customer Solutions team, you will oversee a team of Customer Service Representatives delivering superior experiences in our call center. Our callers expect outstanding customer service when they contact us by phone, email, and text. Specifically, this Customer Solutions team services all homeowners’ policies. This is a dynamic, fast-paced environment in which you’ll use critical thinking, leadership, and learned technical skills to coach employees and solve customer problems.   Knowledge, Skills, and Abilities required: - Strong customer and team interpersonal and leadership skills with the ability to motivate others. - Sound problem resolution skills. - Excellent phone skills, with the ability to impart the same in staff - Eye towards constant improvement of processes and the customer experience - Strong analytical skills and proven ability to identify and analyze trends and key service issues and recommend corrective action - Analytical skills include high technological proficiencies in spreadsheet and other applications - Ability to effectively evaluate complex information and make appropriate decisions. Education & Experience: - 1-3 years of supervisor experience in call center or similar environment - Bachelor’s degree preferred - Experience in insurance preferred
Category
Customer Service
ID
2021-2290
Job Locations US-MA-Boston
In this fast-paced role, the Associate PIP Claims Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.  Essential Functions and Responsibilities - This position will handle lower severity Personal Injury Protection claims in multiple states. - The PIP Claim Representative will receive between 3 to 5 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary. - The PIP Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.   Qualifications and Education - Recent college graduates are encouraged to apply. - A Bachelor’s degree from an accredited four-year college or university is a plus. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2289
Job Locations US-NJ-Woodbridge
To deliver technical support to independent agents and consumers who use our Agency and Consumer Interface Systems.   Responsibilities: - Answer incoming client calls from agents, consumers and internal transfers from marketing, call and sales centers. - Remotely troubleshoot technical issues (connectivity, hardware, software, access, etc) pertaining to our agent and consumer interface applications. - Manage time within SLA’s, interact with tier 2 groups, own ticket management from open to closure, follow procedures and maintain records using the Easy Vista Service Manager. - Provide Project assistance when required - Perform other job-related duties as assigned Requirements & Skills: - Excellent verbal and written communication skills - Excellent PC skills, working knowledge of Microsoft Office Suite, Windows and MAC Operating System - Strong interpersonal skills, ability to work well with others and work with minimum supervision - Basic knowledge of personal lines quoting and industry - Basic knowledge of Agency Management Systems - Basic knowledge of helpdesk ticketing tools - Comprehensive understanding of insurance industry, specifically personal lines quoting systems and agent management systems - A minimum of 1-3 years of experience - A minimum of an Associates degree; BA/BS preferred Hours are Monday through Friday 9:30am to 5:30pm with quarterly on-call.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage nearly $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
IT
ID
2021-2275
Job Locations US-MA-Boston
We seek an accounting leader with insurance industry experience and a desire tobuild efficiencies and automate processes where possible. The Senior Accountant will report to the company’s Financial Reporting Manager and will be responsible for the preparation and distribution of internal and external financial statements in compliance with GAAP.    Specific responsibilities will include:  - Develop and maintain group expense allocations using various financial systems, staying current with operational trends and reviewing financial outputs for accuracy. - Prepare monthly internal reporting exhibits, collaborating with the Financial Planning & Analysis teams of Plymouth Rock’s various operating groups to deliver insightful segment-level reporting. - Prepare annual audited financial statements in compliance with GAAP, liaising with the independent auditor to ensure that they are issued in a timely manner. - Prepare and analyze complex financial reports to support consolidated financial reporting, utilizing a broad knowledge of accounting policies and procedures. - Prepare audit committee and executive presentations; perform flux analysis and provide explanations for unexpected activity and trends. - Research and resolve reconciling issues; recommend and take corrective action. - Identify opportunities for process improvements; suggest and implement related solutions. Qualifications: - Bachelor’s degree and 3+ years relevant work experience required. - Understanding of GAAP fundamentals and financial statements. - Experience in the insurance industry and familiarity with statutory accounting principles is a plus. - Excellent verbal and written communication skills. - Solid analytical, problem solving and financial troubleshooting skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage nearly $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Finance
ID
2021-2265
Job Locations US-NJ-Woodbridge
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   Meeting consumers where they are and actually holding their attention is challenging - especially as they face a constant barrage of advertising. So, how do you reach them? You create a cohesive, integrated brand marketing strategy that authentically connects and engages, and then you deliver a holistic experience they will remember.   Plymouth Rock is seeking a senior marketing leader to drive and advance our media strategy as we continue to scale as a regional insurance carrier. This person will leverage their deep analytical expertise to build a strategic, data-driven marketing team. At Plymouth Rock, we make decisions based on structured, rigorous thinking guided by the scientific process - coupled with relentless experimentation and optimization. Beyond the quantitative aspects, this role also requires a deep partnership with our Creative team to evolve our brand into new territory and position us to connect and grow with new audience segments. We’re looking for someone with an entrepreneurial spirit who is passionate about unlocking new opportunities to ensure Plymouth Rock’s long-term growth.   As Media Director you will drive strategy, execution and optimization of Plymouth Rock’s media budget across all marketing channels. You will play a critical role in driving both awareness and growth across our six states footprint and beyond. This role will report to the Vice President of Direct. Essential Functions and Responsibilities - Manage Plymouth Rock’s advertising budget and reporting across Video, Audio, Social, Search and more. - Develop a paid channel strategy that ladders back to strategic objectives, including spend by channel, flighting and frequency. - Track and report spend and performance by channel as well as communicate media plans, results and optimizations to key internal stakeholders. - Collaborate with internal and external partners to ensure the media strategy and execution are aligned to company objectives and continually test to deliver on company goals. - Work hand in hand with digital product team to implement tracking and pixels as needed and serve as a thought leader on attribution. - Proactively identify and assess new channels to unlock opportunity amongst Plymouth Rock’s target market. About You - You are quantitatively driven, but can also take an “art + science” approach in developing a cross-channel media plan. - You have impeccable attention to detail, are thorough about action items and push next steps forward. - You adapt quickly and are flexible with moving timelines and fast turnarounds. - You can work both fast and right and don't view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome. - You stay current with new advances in media, the competitive landscape, and vendor capabilities; leverage that knowledge to influence current and future business plans and strategies; drive media innovation, thought leadership, and best practice sharing throughout the organization. - You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment. - You are able to bring people along (internally and externally) by explaining big picture strategy, optimizations, numbers, and other tactical decisions. You effectively manage external partners, being both collaborative and respectful, while holding them to deadlines and follow-through. - You operate like an owner & expect others to as well. You take personal responsibility and value personal responsibility in others. Qualifications and Education - 5+ years of experience directly managing & mentoring individuals - 7+ years of experience in programmatic campaign management in DSPs, Paid Social Platforms, and/or Display Media - 10+ years of experience in traditional media buying - specifically across television and radio media advertising - Bachelor’s degree required; Master’s degree preferred - Problem-solving skills, including finding solutions for issues that have not yet been solved - Experience buying remnant and NPE, and on both linear and streaming platforms. - Skilled presenter, collaborator, and negotiator - Proven ability to work in matrix organizations and external partners & agencies - Expertise in translating data into insights - Proven ability to develop and manage paid media plans that meet/exceed business objectives - Experience buying media on both a national and a regional basis. - Experience working at a media agency or consumer focused brand About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Marketing
ID
2021-2254
Job Locations US-MA-Boston
The Senior Data Scientists will take a lead role in the end-to-end process of data science initiatives with limited supervision, including but not limited to model design, structure, development and post-deployment model performance monitoring.  By conducting innovative research through advanced analytics and technical sophistication, the Senior Data Scientist will contribute to create the economic value at scale from both future growth and profitability perspectives.    In this role, you will be set on a constant “treasure hunt” for new data sources to apply the latest techniques for modeling projects.  You will have unparalleled opportunity to apply state-of-the-art machine learning techniques to real world datasets.  You will work on a team of PhD level statisticians to create ground-breaking predictive models using new analytical techniques that determine insurance pure premiums, customer life time value, customer buying behaviors and other related topics.  This work will be used in setting pricing, underwriting, marketing, policy and claims service, fraud detection and product design strategies for the Plymouth Rock group of Companies.  The role is not simply research: you will be part of a tactical team driving the profit and customer growth of an assigned business segment.  The analysis and modeling will be tested via implementation both broadly and on a pilot basis to allow us to learn and refine our approaches in rapid succession.   Education Requirement and Qualification - PhD from a quantitative area such as STEM (Science, Technology, Engineering and Mathematics), Economics, and Business. - 5+ years of data science experience of developing and deploying advanced solutions with innovated concepts and sophisticated methodologies in the areas of Finance, IRM (Insurance and Risk Management), and Actuarial Science. - Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, Topics Model and Deep Learnings. - Excellent programming skill of major software packages such as Python, R and SAS - Deep understanding of database principle and solution deployment platform. - Excellent communication skills both written and oral. - Self-starter and critical thinking Essential Functions and Education - Heavily contribute to the end-to-end predictive solution provision process, which includes but not limited to, technical evaluation of data usage, methodological selection, model development and creation/maintenance of post-deployment monitoring capability. - Actively participate the feedback loop among different stakeholder groups to address newly emerging issues in a timely and constructive manner - Collaborate with upper management to evaluate the impact of proposed solutions and incorporates these considerations into recommendations.  - Work with third party vendors and leading research institutions to explore new data source and newer methodologies seeking continuous improvement. - Data Science projects include but not limited to development of pricing models, evaluation of customers’ lift time value, credibility methodologies as well as experiment/algorithm design and implementation on Telematics. - Communicate analytics, strategy and recommendations to diverse audiences, including technical and non-technical. - Manage working streams of high complexity. - Perform other job-related duties as assigned. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Product Management
ID
2021-2244
Job Locations US-MA-Boston
The Data Analyst position will be responsible for the design, testing and implementation of submissions, interfaces, and reports utilizing a variety of tools like Informatica, Tableau, and Report Writing software.  These deliveries will provide information on Policy, Claims, Quotes, and Billing information. Primary duties will include requirements review, estimating, analysis, development of technical specification documents, development team support, significant quality assurance, implementation tracking and support of reports, visualizations and data feeds   Knowledge, Skills and Education Required   - Bachelor’s degree in Computer Science/Information Management (or equivalent experience), with 1-3 years of development experience - Experience with ETL tools and data mapping and transformation using tools such as Informatica or MS SQL Server SSIS packages preferred.  Willing to train. - Experience with Report Writing and Data Visualization tools. - Experience in relational databases including DB2 and SQL Server. - Experience using a software development life cycle (SDLC) methodology, including project planning and estimating. - Experience with SQL programming - Effective oral & written communication skills - Testing and Analytical Skills - Ability to multi-task - Attention to detail and quality - Must be a team player Duties & Responsibilities  - Analysis and clarification of Business Requirements - Use of report writers like Hyperion/Brio/Oracle Interactive Reporting, IBM Cognos Analytics, Tableau, SSRS or equivalent - Develop system specifications, including data transformations - Using Software Development Life Cycle (SDLC) methodologies and templates. - Unit testing and involvement in integration, user and performance testing. - Administration of portal views - Java Script, python or equivalent scripting language - Knowledge of the Property and Casualty Insurance industry is a plus About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.      
Category
IT
ID
2021-2228
Job Locations US-MA-Boston
Security Administrator   Position Shift: 10:00am-6:00pm EST Monday-Friday   Duties and Responsibilities - Create new user/onboarding network and email exchange accounts. - User Transfers, Name Change/Username network, and all application accounts. - Terminate user/off boarding network and all application accounts. - Provide users access for all applications including 3rd party, Windows, AIX, DB2 and SQL - Work with Internal Audit and PWC (Quarterly, Semi-Annual user cert and PWC) - Perform daily Security Admin functions (new, update, removal) and monitor user access. - Assist helpdesk tickets for access issues (password resets, lockouts, account expiration and RSA-Multifactor authentication issues) - Create and manage Windows server’s folder structures and group access through ACL reviews. - Assist with System Admin server reviews. - SFTP creation for internal and external use. - Create access groups for Windows AD, AIX, SQL, and DB2. - Daily/Weekend after hour on-call schedules for access issues. - Participate as an information security representative on companywide projects. - Provide recommendations for the development of internal and external customer enterprise-wide systems, networks, and applications solutions, in collaboration with the risk management process. - Participate in the design of security solutions and work collaboratively to review systems/procedures and implement information security best practices. - Create documentation to support procedures and processes within the department.   Qualifications - Bachelor's degree preferred - 1+ years of professional experience working in security administration - Proficient in MS windows applications - Experience working in Active Directory and Hyena. - Knowledge with AIX, DB2/SQL, Microsoft Windows and Linux operating systems and processes Functional understanding of application, network, database, physical, and system security and related computer technology and concepts. - Must be able to maintain confidentiality of security issues - Excellent attention to detail. - Ability to work effectively, both independently and as part of a highly motivated team; simultaneously managing multiple assignments and demands at times - Experience supporting or auditing application and network security. - Experience creating and maintaining documentation to support procedures and processes. - Authentication and authorization methodologies including two-factor web and application security.     About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    
Category
IT
ID
2021-2225
Job Locations US-NH-Concord
Essential Functions and Responsibilities - Responsible for the analysis of the investigation completed to make a liability assessment. This includes the review and analysis of first and third party statements, witnesses, scene photos, investigating officers and other relevant parties, along with the review and analysis of all damages claimed including but not limited to vehicle damages, etc. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advise insureds, claimants, brokers on the status of the claim. Act as an intermediary between the Company, preferred vendors and customers. Resolve all disputes that may arise. - Ability to “set up” cases in the Adverse Stream system. - Ability to maintain an active, current diary management. - Ability to respond to/write Arbitration contentions or willingness to learn how to do so. - Willingness to be certified as an Arbitrator with arbitration Forums. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Ability to analyze investigation and “scrub” adverse carrier “proofs” to secure the best possible settlement. In the scrubbing of proofs, ability to work with our appraisal staff or Hyper Quest. - Other duties as assigned. Qualifications and Education - Computer skills including working knowledge of Microsoft Office Suite products. - Minimum of 3 to 5+ years of handling auto comparative negligence claims. - Working knowledge of the inter-company arbitration process is a plus. - Arbitration Forums certification is a plus. - Bachelor’s degree (B.A.) from a four-year college or university and/or a combination of education and experience will be considered.  - The ability to obtain State Licenses when requested. - Pursuing an insurance designation is a plus but not mandatory. - Strong customer service, organizational, verbal, and written skills are required. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Claims
ID
2021-2210
Job Locations US-MA-Boston
The Lead Financial Analyst will work closely with stakeholders within Plymouth Rock Assurance Corporation and across the various Enterprise Financial teams to support strategic business planning and financial analysis.  Primary responsibilities include generating term-end and mid-term reports of revenue and spend, maintaining a library of performance reports, analyzing results, developing tools to drive insights into financial results, providing aggregated and drill-down granular detail of all revenue and expense lines, handling and managing the improvement of the planning process, and engaging in improvement initiatives throughout the Finance teams.   The ideal candidate thrives in a fast-paced environment, is proactive and intellectually curious, possesses the aptitude to work independently, and is self-motivated with an unrivaled work ethic.  This role will contribute to the organization’s success by driving complex financial analyses and projects that support ambitious growth and profitability goals.   Essential Functions and Responsibilities:  - Develop business results reports for management within the Independent Agency Group, focusing on drill-down detail of spends charged or allocated to the Independent Agency Group, and revenue generated by the various legal entities supporting our products.  - Drive critical and complex analysis and reporting of financial and operational variances to both plan and forecast.  - Identify solutions to address problems/issues and present recommendations to management.  - Develop financial plans and forecasts to support execution of Independent Agency Group’s goals.  - Drive key process improvement initiatives for the Independent Agency Group including improved loss forecasting, refined forecasting, staffing and budget models.  - Support the IA Group with analysis-based justification for the launch or continuation of business and technology strategic initiatives.  - Cultivate strong relationships with other non-Independent Agency Insurance units and their financial staff in particular to ensure productive collaboration during the planning and forecast processes.  - Perform analysis using complex data sets, make recommendations, and present to management.  - Ownership of report development (dashboards/automated reporting) to answer recurring business questions.   - Participate in various other special projects and ad hoc requests.     Qualifications and Education: - Bachelor's degree (Finance or Accounting preferred) or equivalent experience. - 3+ years of financial/analytical experience with recognized high potential for advancement.  - Accounting knowledge/skills preferred. - Insurance industry experience (life or P&C) strongly preferred.    Other Qualifications:   - Superior analytical skills. Able to clearly link financial results to performance drivers, generate alternatives, and drive positive change. - Ability to anticipate, identify, and resolve complex financial issues. - Excellent Microsoft Excel skills. - Demonstrated proficiency with financial modeling. - Experience with SQL will be looked upon favorably.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage nearly $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Finance
ID
2021-2202
Job Locations US-MA-Boston
Plymouth Rock Home Assurance writes homeowner’s and renter’s insurance exclusively. We attribute our growth, success and financial strength to one core belief: if we work hard every day to provide extraordinary customer service – we call it True Service®– the very best homeowners and the finest independent insurance agents will bring their business to us.   Responsibilities: • Management of homeowner’s liability claims in MA, CT, NH, PA and NY, and ever expanding State footprint in all of the states in which Plymouth Rock and Bunker Hill write business. • Assign, direct and oversee field Independent Adjusters handling the investigation 3rd party liability losses.  • Work with House and Independent Counsel in the litigation defense process. • Properly document and assess the Company’s exposure, and establish adequate and timely reserves are placed on files in accordance to our best practices. • Evaluate and negotiate potential claim settlements with Plaintiffs, or appointed counsel. • Identify positive and negative trends, formulate solutions and work with other Supervisors and Directors to implement change. • Provide technical guidance and direction on homeowner liability cases. • Be accountable for the work of outside vendors, and assure a first in class customer service experience. • Ensure regulatory compliance and usage of claim best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards Qualifications: • At least 2+ years of claim handling experience. Experience in Massachusetts, Connecticut, New Hampshire, Pennsylvania, and New York is required. Experience in New Jersey is preferred. New York, Connecticut and New Hampshire license is required. • Comprehensive understanding of liability homeowner claims, with emphasis on slip and fall losses; dog liability; social host; and environmental losses. • Comprehensive understanding of Umbrella exposures, and handling losses excess of automobile liability. • Comprehensive understanding of homeowner policy. • Comprehensive understanding of General Laws in the footprint States. • Must have excellent writing skills. • Must have strong interpersonal skills with the ability to work closely with legal counsel, as well as manage outside vendors, and ensure that results are meeting our standards and objectives. Education: • Bachelor’s Degree from an accredited four year college or university is preferred. Plymouth Rock, founded in 1982 by Jim Stone, former Massachusetts Insurance Commissioner, is a privately held insurance company that writes personal and commercial lines of business in the Northeastern United States. Today, Plymouth Rock, with more than $1billion in premiums underwritten and serviced, is comprised of a group of companies that were started or acquired to expand product offerings, channels of distribution, and the geographic footprint. With more than 800,000 policyholders, Plymouth Rock writes insurance through more than 800 independent agents.   The Plymouth Rock Group employs 2000 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A--/Excellent.”
Category
Claims
ID
2021-2200
Job Locations US-MA-Boston
In this fast-paced role, the PIP Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.    Essential Functions and Responsibilities - This position will handle lower severity Personal Injury Protection claims in multiple states. - The PIP Claim Representative will receive between 3 to 5 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary. - The PIP Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment. Qualifications and Education - Recent college graduates are encouraged to apply. - A Bachelor’s degree from an accredited four-year college or university is a plus. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2199
Job Locations US-MA-Boston
The Plymouth Rock Home team is a start-up within a well-established insurance company. Our @home product is easy to buy and full of the features our independent agents want to sell and people need to protect the things they value most. We are rapidly growing at over 3x the industry! This analyst will lead the development of innovative product features, while improving our pricing and competitive position. We are a group of fun-loving entrepreneurs laser-focused on building, pricing and selling a high quality product in new and exciting ways. If this sounds exciting to you, we hope you will consider joining us!   This role will be part of the Innovation@Home team which is responsible for not only managing our optional coverages and renter/condo lines, but also redefining how our customers interact with insurance.  We are working on creating products that will take insurance from a “have to buy” commodity to a “want to have” valued service.   Do you have great ideas on how to wow our customers? Are you excited to implement innovations as a team? Are you ready to change the way individuals see property insurance?  If so, please apply now!   You know… - How insurance pricing works and how to get things approved by state regulators - How to leverage predictive models and other quantitative concepts to improve pricing sophistication - How to utilize quantitative approaches to generate sound business analyses - How to gain alignment on your ideas through effective storytelling - How to balance multiple projects at once, with a focus on accuracy and efficiency  You have… - Experience developing and implementing new, creative and effective solutions to highly complex business issues. - Experience managing relationships with upper management and with technical developers. - Ability to communicate effectively to both technical and non-technical audiences. - Data querying experience, MS-SQL preferred. - 2-4+ years in personal lines product management, actuarial, or other analytical role. - Bachelors or higher-level degree preferred. This is a ranged posting, the analyst level will be determined based on your background and experience.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Product
ID
2021-2191
Job Locations US-MA-Boston
  We are looking for a detailed-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The Staff Accountant will be responsible for many essential functions in support of Plymouth Rock’s IT operations, including the monthly close, IT project administration and management reporting.   Essential Functions and Responsibilities: - Administrator of the IT project tracking system. - Prepare monthly IT Steering committee report packages. - Assist with updating various financial models and analyzing results on a routine basis. - Maintain and reconcile prepaid maintenance schedules. - Prepare month/quarter/year-end journal entries, identify issues, and either take action to address them or escalate them to the Senior Accountant. - Be responsive to requests from Plymouth Rock colleagues, as well as from third parties such as auditors and vendors. - Other ad hoc projects as needed. Qualifications and Education: - Bachelor’s degree in accounting or finance. - 1 to 2 years of accounting experience. Other Qualifications: - Must demonstrate attention to detail. - Ability to manage and prioritize multiple projects. - Ability to identify, analyze and resolve complex issues. - Must be able to communicate effectively with teammates and collaborate to solve problems. - Accountable and committed to team goals. - Excellent Microsoft Excel skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Finance
ID
2021-2190
Job Locations US-MA-Boston
  We are looking for a detailed-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The Senior Accountant will be responsible for many essential functions relating to the monthly close and management reporting processes for Plymouth Rock’s IT operations.   Essential Functions and Responsibilities: - Prepare month-end financial reports - Prepare analysis and explanations for variances or inconsistent trends. - Review month/quarter/year-end financial close support, including journal entries and account reconciliations. Identify issues, and either take action to address them or escalate them to the Finance Director. - Maintain and reconcile fixed assets schedules. - Review and approve accounts payable. - Assist with the preparation of monthly forecasts and annual budgets. - Be responsive to requests from Plymouth Rock colleagues, as well as from third parties such as auditors and vendors. - Internal and independent audit assistance – assist in the preparation of supporting documents, correspondence, and responses to any inquiries from the auditors. - Improve processes, reducing manual elements of journal entry preparation and maximizing automation. Qualifications and Education: - Bachelor’s degree in accounting or related field. - 3 to 5 years accounting or finance experience.   Other Qualifications: - Must demonstrate attention to detail. - Ability to manage and prioritize multiple projects. - Ability to identify, analyze and resolve complex issues. - Must be able to communicate effectively with teammates and collaborate to solve problems. - Accountable and committed to team goals. - Excellent Microsoft Excel skills.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Finance
ID
2021-2189