The Claims Representative is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. This individual will work within our “Complex PD Claim Unit”.  They will need to provide a high level of customer service while exercising patience throughout the process. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.  Comparative negligence claim handling experience is a must. The position is available in Parsippany or Uniondale.   Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned Qualifications and Education - Bachelor’s degree and a minimum of 3 years related PD claim experience, specifically including comparative negligence auto loss claims. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Able to prioritize and handle multiple tasks. - Excellent communication, organizational and customer service skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Lead Data Scientist takes a lead role in assigned data science initiatives with limited supervision. He/she will be independently responsible for full-cycle of model development, deployment and monitoring to enable future growth and profitability for our book of business through appropriate pricing, underwriting of risk and other related disciplines. Essential Functions and Responsibilities - Produces complex predictive models enabling the creation of rating plans and evaluation of risk and profitability. - Identifies drivers of insurance costs, understanding the economics of customers’ behavior and estimating the expected losses for segments of risks using advanced statistical and analytical techniques on large data sets. - Develops studies that evaluate new business models for customer retention and growth initiatives as well as estimate the lifetime value of customer segments. - Participates in the development of the overall analytical framework to support the company’s strategy for growth - Takes active role in innovation - Mentors junior members of the team - Communicates analysis, strategy and recommendations to diverse audiences, including technical and non-technical. - Collaborates with upper management to assess the potential effects of proposed solutions and incorporates these considerations into recommendations. - Advanced skills and training in predictive modeling, data mining and other quantitative and research analytics (Non-Linear Regression Analysis, Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Decision Trees, Non Parametric estimations, etc.). - Ability to apply various predictive modeling techniques to develop solutions to various real-world problems. - Hands-on experience developing and delivering structured, methodology projects. - Exceptional programming ability in SAS, SQL, R, Python or other programming languages. - Excellent written and oral communication and presentation skills. - In-depth understanding of database principles and experience working with large databases. - Ability to influence and guide across departmental boundaries. Qualifications and Education - 3 or more years of experience developing and implementing multivariate predictive models using GLM and other statistical methods. PhD in economics, statistics, or related field required. - Or in the alternative, a Master’s degree in Statistics, Engineering, Mathematics, Economics, or a related field (foreign educational equivalent accepted) and five (5) years of experience as indicated above. - High level of organizational and project management experience handling multiple projects simultaneously. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

Marketing Automation Manager   We are seeking an experienced Marketing Automation Manager that will be the Technical Owner and Digital Product Manager for our Salesforce Marketing Cloud implementation. This is a critical, strategic role that is responsible for the roadmap, development, and execution of digital communications that will enhance customer engagement and improve core KPIs. The ideal candidate will possess a unique blend of technical expertise, strategic vision, and a passion for delivering exceptional digital experience.   Essential Functions and Responsibilities:   Technical Ownership: - Own the administration, management, development, and deployment for all Salesforce Marketing Cloud initiatives. - Accountable for all technical functions, including data architecture, configuration, customization, integration with other systems, and ongoing platform optimization. - Manage audit and process control reporting within Marketing to ensure all functions are performed as expected. - Ensure compliance with digital communication regulations, including CAN-SPAM and TCPA regulations.   Strategic Leadership: - Serve as the Digital Product Manager for Salesforce Marketing Cloud by managing our product vision, strategy, backlog, and roadmap and ensuring alignment with business goals to achieve expected outcomes. - Maintain responsibility for key performance indicators to monitor the performance of campaigns.   Management and Collaboration: - Directly manage and mentor two direct reports supporting Salesforce Marketing Cloud initiatives, a Salesforce Marketing Cloud Developer and Email Marketing Specialist. - Work closely with business and IT stakeholders to ensure digital engagement initiatives are in alignment with overall business objectives.   Campaign Execution: - Leverage Journey Builder, Mobile Studio, and Cloud Pages to design and execute a series of complex email, SMS, and mobile push communication campaigns, leveraging data-driven insights to ensure maximum engagement and conversion rates. - Conduct A/B tests to measure effectiveness and continually optimize content, subject lines, and send times using Einstein and other available tools.   Analytics and Reporting: - Create and maintain dashboards and reports to track KPIs related to all campaigns and platform performance. - Use root cause analysis to identify opportunities to improve our KPIs.   Innovation: - Stay updated on industry best practices and latest trends to seek constant improvement.   Qualifications and Education: - Minimum 5+ years’ experience managing an implementation of Salesforce Marketing Cloud/Exact Target. - Bachelor's degree in Computer Science, Information Technology, Marketing, or related field is required. - Expert level understanding of digital communication best practices, A/B testing, and marketing automation strategies. - Advanced proficiency in SQL, AMPscript, SSJS, and API integrations. - Excellent problem-solving and communication skills. - Ability to work collaboratively with cross-functional teams and provide technical guidance to non-technical stakeholders. - Strong project management skills and the ability to meet deadlines in a fast-paced environment. - Salesforce Marketing Cloud Certifications and experience working with Salesforce Data Cloud are a plus.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Product Analyst supports the development of the company’s product features, pricing and competitive position for Plymouth Rock’s personal lines products sold in the assigned market(s) for the Direct Group. This person extracts data for analysis and implementation of new rating plans, improvements to our telematics program, underwriting rules, process improvements, and other initiatives to support profitable growth and improve competitive position. Essential Functions and Responsibilities - Acts as a Product Management liaison with Underwriting, Customer Care, and Marketing. - Creates and maintains product comparisons with main competitors via rate manuals and other sources of competitive intelligence. Analyzes competitive data, identifies trends and seeks opportunities to differentiate. - Collaborates with third party vendors to more effectively and cost-efficiently achieve our company goals. - Conducts the cost-benefit analyses of changes and adjustments related to Underwriting. - Works closely with others to gain strong understanding of insurance concepts and processes such as policy rating, rate level indications, actuarial analysis, and underwriting and pure premium models. - Effectively uses available tools and data systems to analyze business issues with company data and reports. Communicates the results to the Product Manager. - Supports data requests made by other departments related to products and policy attributes. - Collaborates with Product Development, State Management, UW Operations & Analytics and Information Technology teams to facilitate product and underwriting systems changes. - Performs other job-related duties as assigned. Qualifications and Education - Analytical problem solver with a high level of intellectual curiosity. - Familiarity with database tools and concepts. - Programming query experience (SQL or Visual Basic). - Proficient Microsoft Office skills. - Excellent verbal and written communication skills. - Attention to detail. - Collaborative nature, but also has the ability to work independently and efficiently on a high volume of tasks. - Demonstrated problem solving experience gained through related coursework and work experience.BA/BS degree in quantitative field of study. - Property and Casualty Insurance experience preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI-DNI  

The mission of the Director of Partnership Distribution Analytics position is to provide insightful analysis, analytics, and recommendations to the Partners leadership team to drive informed, effective business decision-making. The position reports directly to head of the Partners business (Chief Partnership Officer), and will work very closely with the entire Partners management team.   The position is responsible for leading all aspects of the creation, capture, and analysis of critical data and information related to the operation of the Partners channel business. The position will develop and implement analytic solutions that enhance the ROI of all aspects of marketing, distribution, and channel management. The position will devise and implement a strategic approach for conducting quantitative analysis of partner performance (both individually and collectively) and specialty product performance, including analysis of the effectiveness of various marketing programs, compensation programs and sales practices. This position plays an important thought leadership role in the organization, and will be evaluated in part on the continuous improvement and innovation it provides in developing the role and capabilities of the Partner analytics team. As such, success will depend on strong communication skills with leadership and peer colleagues.   The position will lead the dedicated Partners analytics team, and will also serve as the liaison to other technical areas of the business including Product, Actuarial, Advanced Analytics, and Underwriting, and will work closely with IT & Operations.   This is a working management position, i.e., the role will be required to both manage a team of analysts, and act as a senior individual contributor too as needed. Essential Functions and Responsibilities - Act as the focal point for all quantitative analysis efforts for the Partners channel - Set priorities and budget resources for the Partners analytics team in consultation with Partners leadership - Develop and manage performance metrics, compensation programs, management reporting, and analysis to drive targeted results - Lead a team of people providing full support to the field marketing and specialty product management teams - Partner with the business development team to develop generic or partner specific proposals to attract potential new accounts - Analyze profitability of different segments of the auto product, and identify product and partner opportunities - Enhance reports and analysis of our digital marketing programs and our internal sales center; focus areas include improving marketing and sales processes to optimize the number of quotes, conversion rates and marketing costs needed to meet the channel’s growth and profitability goals - Manage the support of all data needs required within the Partners channel - Become a thought leader on data and the use of analytic tools - Work closely with product, underwriting, advanced analytics, and other corporate teams to develop ways to achieve our strategic plan Qualifications and Education - The ideal candidate will possess 5-10 years of relevant experience, preferably in property and casualty insurance. - Bachelor’s Degree in Actuarial Science, Mathematics, Statistics, or a related field; an MBA is preferred but not required. - Advanced skills or knowledge in Excel, SQL, Tableau and relational databases. - Demonstrated ability to perform analysis that drives business initiatives. - Previous experience analyzing marketing programs, sales operations and/or product profitability. - Experience in analyzing and interpreting qualitative and quantitative data/results. - Experience and expertise with financial, statistical, marketing and insurance concepts. - Ability to balance desire for statistical rigor with realities of inconclusive business data is a must. - Excellent organizational and communication skills. - Exceptional analytical, critical thinking and problem solving skills. - Ability to lead a team, and work within a team, are both crucial. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Data Science Manager will manage a team of statisticians in research and development of new predictive models and new analytical techniques related to insurance pure premiums, customer lifetime value, customer buying behaviors and related topics using internal and external data.   Essential Functions and Responsibilities - Provide analytics for setting price, underwriting and products strategies. Implement analysis and modeling tests. - Develop and enhance models used in a variety of contexts within the product management structure. - Advance modeling capabilities. - Work with colleagues in various departments to facilitate the application of models developed considering the regulatory and competitive contexts. - Ensure models are understood, implications are appropriately assessed, implementation plans are defined, validation of results are undertaken and adjustments are made. - Supervise, manage and develop assigned staff Qualifications and Education - Master's degree in Statistics, Mathematics, Engineering or related field (willing to accept foreign education equivalent) and a minimum of seven (7) years’ experience supervising predictive/advanced analytics. - Alternatively, will accept Ph.D. and five years’ experience in supervising predictive/advanced analytics. - Demonstrated expertise in SAS, R, or Python etc. - Demonstrated expertise in Bayesian statistics. - Demonstrated experience in developing multivariate predictive models in an insurance/financial fields. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Woodbridge, NJ, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.   In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Parsippany, NJ , Woodbridge, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.   Key Responsibilities: - Conduct comprehensive claim file audit reviews with precision and attention to detail. - Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement. - Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives. - Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria. - Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability. - Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements. - Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations. - Uphold strict compliance with company and industry standards in all operational processes and procedures. Requirements and Qualifications: - Possess strong project management skills, adept at juggling multiple tasks and projects with finesse. - Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable. - Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces. - Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities. - Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement. - Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities. - Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships. - Previous experience facilitating feedback sessions and informational presentations is advantageous. - Willingness to occasionally travel to other offices as needed.   Education/Experience: - Hold a minimum of a BA/BS degree (advanced degree preferred). - Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous. - Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred. - Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Claims Supervisor, SIU will oversee the operation of a unit of SIU Investigators and Analysts with varying levels of experience who handle investigations on suspect claim and underwriting matters. The ideal candidate will be experienced in Supervising and handling complex SIU investigative activities across all claim coverage types in accordance with current state and federal regulatory laws. Essential Duties and Responsibilities - Direct and control the work of remote SIU Investigators and Analysts. - Establish and monitor unit goals for service, production and work quality. - Plan unit workflow and monitor assignment of cases to unit members based on complexity, severity, and volume. - Promote teamwork through effective leadership. - Review active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit. - Facilitate effective anti-fraud training to meet established internal and regulatory annual requirements - Analyze data and trends for emerging issues and enhanced referral opportunities. - Assist in the preparation of mandatory state SIU filings. - Conduct performance reviews and counseling sessions. - Monitor attendance and write performance appraisals. - Make recommendations for promotions, staff changes, and salary. - Effectively partner with claim and underwriting staff to achieve established fraud detection, prevention and awareness goals. Qualifications and Education - A Bachelor’s Degree (B.A.) from a four year college or university and/or 3-4 years related experience and/or training which must include PIP, Casualty and prior supervision of an SIU team - Experience in NY, NJ and PA jurisdictions preferred - SIU affiliated professional designation preferred (FCLS,SCLA, CFE, CIFI) - Major case and litigation experience preferred - Able to work in a fast paced environment and multi-task. - Strong critical thinking and problem solving skills - Able to exercise independent judgement - Must have strong verbal and written communication skills, experience with presentations and public speaking a must - Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products

If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here is what you will do: - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices. - Ability to recognize potential subrogation opportunities. - Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. - Provide clear and accurate coverage opinions to internal stakeholders and insured parties. - Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.  - Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions. - Ensure compliance with industry standards and best practices in claims handling. - Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process. - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure. - Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. Here is what you will bring to the table: - Bachelor's degree from an accredited four year college or university. - Must have experience handling Litigated files. - Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality - Minimum of 5 years of experience in liability claims adjusting. - Strong knowledge of insurance policies, coverage issues, and relevant legal principles. - Excellent negotiation and communication skills. - Proficient in claims management software and Microsoft Office Suite. - Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

This is an exciting opportunity to join the Rental Operations Team in Plymouth Rock’s Independent Agent Channel. This newly developed Rental Team centralizes all rental needs for 1st and 3rd party claims. The ideal candidate is responsible for creating and managing all aspects of our rental reservations in accordance with State requirements. We offer training and growth opportunities aimed at helping you build a long-term career with our Company.   Perks: - Office Schedule - 4 weeks paid time off + 9 paid national holidays per calendar year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - 2:1 Matching donation program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans Qualifications and Education: - A friendly, customer service focused orientation. - Excellent communication, organization and interpersonal skills. - Excellent interpersonal skills and the ability to work both independently and with others. - Ability to handle multiple tasks simultaneously. - Ability to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - An Associates or Bachelor’s degree preferred; or two to three years related Personal Lines experience and/or training; or equivalent combination of education and experience. Essential Functions and Responsibilities: - Read and interpret insurance policies, State Regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines - Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc. - Demonstrate high energy and motivation to follow up and take ownership. - Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc. - Adheres to privacy guidelines, law, and regulations pertaining to claims handling. - Required to obtain needed licenses within the first 90 days. - Other duties as assigned.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

This person will perform Project Management responsibilities, managing multiple concurrent projects. He/she will be expected to prepare and maintain detailed project plans, monitor progress against this plan, act as liaison between IT and user departments, and prepare presentations for management. The successful candidate will be expected to keep stakeholders informed of developments related to the projects he/she manages. Throughout all of these efforts, he/she will be expected to guide, support, and enforce adherence to organizational Software Development Methodology (SDM).   Job Responsibilities: - Partners with business leaders and technology professionals to understand business needs and outcomes. - Keep stakeholders informed of status related to the projects managed. Guide, support, and enforce adherence to organizational Software Development Methodology (SDM). - Lead a portfolio of complex change and project initiatives aligned to the strategy and vision of Shared Technology Services Group, including highly technical operational consulting, substantial budget and/or ROI, high visibility, long tail, many stakeholders crossing multiple functional groups. - Implement insurance products supporting personal lines (auto or HO) and commercial lines (commercial auto, property or general liability). - Lead the Information Technology Project team to implement a new product or enhance existing applications that support independent agents or direct consumers. Including but not limited to, front end applications for data collecting, rating, issuing or endorsing, integration of front end applications with company or vendor backend applications, databases or data warehouses and integration with 3rd party’s (credit, state DMV or LexisNexis). - Meet with business partners to establish budget for project deliverables and tracking progress to keep project within agreed upon budget. - Execute change and project management practices including planning for timelines and deliverables, establishing analytical structures to focus the work and developing big picture frameworks that shape the project approach for collaborators and stakeholders. - Managing system requirements, test procedures, and quality standards. Facilitating user acceptance testing and reviewing requirements with business owners and all other stakeholders. - Plan, execute and control projects, establishing realistic estimates and reporting metrics utilizing project planning and tracking tools. - Assess project risks and exposures, identify options and alternatives, make decisions, and implement corrective actions. - Leverage in-depth experience in the policy life cycle system testing. - Present project strategy, timelines, and progress to senior management on a weekly basis.    Qualifications: Demonstrated expertise in: - Developing detailed systems requirements documents using interviews, document analysis, requirements workshops, descriptions, use cases, and business process analysis - Developing time and cost estimates for project(s) and presenting a justification of time and cost estimate of project to the business. - Reviewing and analyzing project requests, evaluating business requirements, and identifying impacted areas for the development of technical solutions, analyzing proposed solutions for technical feasibility and negotiating with stakeholders for approval of best available solution. - Developing and Maintaining Project Plans (including tracking scope, schedule and cost) utilizing Project Management software. - Identifying project risks throughout the project lifecycle, recording discoveries, change controls, and updating project plans to reflect those activities. - Utilizing system development methodologies and lifecycles, i.e. Waterfall, Agile, etc. to implement solutions.   Additional Qualifications: - Property and Casualty experience working for an insurance company on personal lines (auto or HO preferred) or commercial lines (commercial auto, property or general liability). - Experience implementing insurance products supporting any of these lines of business noted above. Specifically, leading an IT project team working with business team to implement a new or enhance existing applications that support independent agents or direct consumers. Including any of the following: - Front-end applications for data collect, rating, issuing or endorsing. - Integration of front-end applications with company or vendor backend applications, databases or data warehouses.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

We are seeking an experienced Compliance Business Analyst to join our dynamic team. This position is responsible for assisting operational leaders with maintaining and achieving industry legal, regulatory, and operational compliance across the states we operate. You will continuously support the improvement of the technical quality of the Company’s compliance management through automation and database improvements and governance. The position will analyze and communicate findings, recommend solutions, and assist in the development of meaningful actions.   In this role you will: - Accurately interpret existing and new state laws to help implement procedures to ensure agency compliance. - Identify agency compliance and regulatory risks, establish risk controls, and develop risk mitigation plans. - Conduct regular audits to ensure compliance with all legal and regulatory requirements around agency activity. - Regularly communicate findings and status of compliance reports to key stakeholders. - Identify and manage process improvements related to compliance management. - Manage and ensure governance of internal compliance data repository. - Review appointed agents to evaluate production volume versus annual license expense. - Collaborate with our legal teams to ensure systems, processes, and procedures are compliant with all regulatory requirements. - Support the review and assessment of third-party vendors’ and service providers’ compliance programs. - Assist in reviewing, amending, and finalizing agreements and contracts with clients. - Maintain and update compliance library resources, including cross checking and validating that information is up-to date. - Serve on committees, working groups and projects required to coordinate compliance monitoring, reporting and new initiatives. - Support the rollout and implementation of compliance procedures. What you will need: - 2+ years business analytics experience. - Intermediate to expert level excel skills required. - Bachelor's degree required. - Strong time management skills to meet internal and external deadlines. - Ability to distill complex regulatory laws into understandable language. - Strong verbal and written communication skills. - Ability to collaborate effectively. - Project management, technological and prioritization skills. - Strong analytical and problem-solving skills. High level of accuracy. - Prior regulatory/compliance/licensing experience in personal lines insurance space is a plus. - Knowledge and ability to use SQL and Salesforce are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Here is what you will do:    Profitability and Top-Line Trend Analysis - Create report suites that support varying state and segmented marketing strategies - Develop pertinent management reports comparing performance vs targets - Develop analyses to identify problems and opportunities due to shifts in volume and loss ratio - Create agent analytics database and able to perform agent drill down analyses and analyze agent profitability concerns Agent Segmentation Management - Manage IA Group Agent Segmentation phases - Drive periodic reviews of segmenting agents based on quoting/selling, retention, and profitability attributes. Agent Incentive Support - Own the IA Group Profit Share module including all agent plan attributes and offerings - Provide datasets for use in evaluating agents eligibility and needs or individual agent incentives - Create tools to monitor and project agent incentive payments daily - Create visually appealing documents to communicate individual agent results Here is what you will bring to the table:  - BA Degree in quantitative field of study - Product or Actuarial experience desired - Extensive experience with database and SQL tools including MS SQL, Tableau, Visual BASIC, and EXCEL - Ability to work with counterparts in the organization with varying levels of technical expertise, including Marketing, Product, and IT personnel - Ability to work independently and efficiently on a high volume of tasks - Stay updated with emerging trends and best practices in data visualization and analytics to continuously improve reporting capabilities Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Digital Product Manager   We are in search of a dynamic Digital Product Manager to join our expanding Digital Strategy Team. This critical role will be responsible for owning and driving improvements in pivotal digital platform(s) utilized by our internal agents, employees, and external customers. As a central figure in our data-centric organization, this role demands a balance of product ownership, deep analytical prowess, and a history of customer-facing service or sales experience.   Essential Functions and Responsibilities:   - Through agile project leadership, standups and backlog management, own, manage, and enhance our digital platform(s), ensuring alignment with both internal agent requirements and or external customer needs. - Collaborate with stakeholders from across the business, leveraging your influence to gain support and drive initiatives forward. - Engage in in-depth data-based root cause analysis, pinpointing gaps and creating comprehensive CBAs (Cost-Benefit Analyses) to address those gaps. - Support data visualization initiatives, particularly with Tableau, to ensure clear communication of insights and findings. - Continuously identify and prioritize improvements based on customer feedback, technological advancements, and internal business requirements. - Manage the product backlog and lead Agile standups, ensuring alignment and efficiency in the product development process.   About You: - You have a data-driven mindset, with a firm belief in starting with data, identifying root causes of gaps to goals, able to develop actionable insights and smart, creative, MVP-type solutions, implementing, and then using data to sustain, control, and improve performance. - You thrive in a scorecard environment, understanding that the objective is to predict the performance of your changes and to forecast accurately the metrics you own in relation to the digital product you manage. - Requires meticulous attention to detail, a strong sense of accountability, and independence, but also values the importance of a team player mindset given our collaborative work environment. - Proven track record in service, sales, or other customer-facing roles. - Influential communicator, adept at collaborating and rallying stakeholders across the organization. - An innate ability to translate complex data into actionable strategies and clear visual presentations. - Familiarity with process improvement methodologies, like Six Sigma and Lean, as examples.   Qualifications: - Minimum of 3 years' experience in Product Management with a significant analytical component. - Strong background in data visualization, especially with Tableau. - Demonstrated expertise in strategic planning, decision making, and change management. - Solid project management skills, especially within Agile and Waterfall methodologies. - Familiarity with Generative Chat AI concepts. - Proficiency in basic software tools such as Excel, Word, PowerPoint, and others. - Excellent communication skills, both written and verbal. - Bachelor's degree in a relevant field. - Previous experience in the insurance or financial services industry preferred. - Hands-on experience with customer feedback tools and methodologies preferred. Join our team and be at the forefront of our data-centric evolution. If you are passionate about blending product management with deep analytical insights and have a knack for influencing change, we eagerly await your application. Apply today and play a pivotal role in our digital transformation journey!   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-JS1