POSITION:         Commercial Lines Account Executive REPORTS TO:   Commercial Lines Manager   OVERVIEW: Encharter Insurance is an independent insurance agency based in Amherst, Massachusetts, with a second office in Lexington, Massachusetts. We are a large and expanding community agency offering our staff members the opportunity to grow. Our vast array of premier insurance companies enables us to find the right product and price for nearly every client.     To support our expanding operations, we seek a highly motivated, enthusiastic, self-reliant, and professional individual to join our team. We offer a highly competitive salary and incentive structure, a 401K plan, and an outstanding package of benefits. We have a positive, supportive work environment that rewards and recognizes achievement and development.    The Commercial Lines Account Executive will be expected to provide impeccable service to our accounts, including annual renewals, cross-sell, up-sell, daily service needs, and developing strong relationships with Encharter customers and our insurance company partners.       Essential Duties and Responsibilities: - Quote all commercial lines coverages for new and existing customers.  - Quote and rewrite policies as requested or recommended. - Review coverages on existing accounts and recommend coverage changes when appropriate. - Provide prompt, accurate and courteous service at all times. - Maintain product knowledge for all lines of business and products written. - Other responsibilities may be assigned.    Requirements & Experience: - Massachusetts Property and Casualty Producer License - A minimum of two years of Commercial Lines account management experience - Thorough knowledge of all Commercial Lines products, including servicing and placing Excess & Surplus lines business - Understanding of commercial insurance markets, products, and marketing practices - Excellent attention to detail and vigilant documentation of customer interactions - AMS360 experience a plus - Strong verbal, written, and analytical skills. - Ability to handle multiple tasks with varying time constraints. - Work well with team members and participate in a collaborative environment. 

Senior Accountant - Financial Reporting   Position Overview:   Plymouth Rock is looking to hire a senior level accounting professional with a proven track record of automating processes and building efficiencies.  This person will report to the company’s Financial Reporting Manager and will be responsible for the preparation and distribution of internal and external financial statements in compliance with GAAP.  Specific responsibilities include (but are not limited to):  - Prepare complex financial reports utilizing a broad knowledge of accounting policies and procedures. - Oversee functions of the monthly, quarterly and annual book close cycles, monitoring timely completion and escalating issues for resolution. Accurately and efficiently performs accounting activities of increasing complexity. - Prepare annual audited financial statements in compliance with GAAP, liaising with the independent auditor to ensure that they are issued in a timely manner. - Prepare and/or input general ledger entries by utilizing set procedures and various accounting systems. - Develop and maintain group expense allocations using various financial systems, staying current with operational trends and reviewing financial outputs for accuracy. - Research and resolve complex reconciling issues/discrepancies and take preventative measures. - Prepare monthly internal reporting exhibits, collaborating with the Financial Planning & Analysis teams of Plymouth Rock’s various operating groups to deliver insightful segment-level reporting. - Identify opportunities for process improvements; suggest and implement related solutions. - Prepare audit committee and executive presentations; perform flux analysis and provide explanations for unexpected activity and trends. - Continuously provide insight on process improvements by establishing and maintaining procedures and controls. - Collaborate with financial systems team to ensure all accounts are mapped accurately. - Provide ad-hoc coverage to the financial systems team as needed. - Host management reporting meetings throughout the month.   Qualifications: - Bachelor’s degree required. - 5+ years’ of professional accounting experience within the property and casualty insurance industry. - Understanding of STAT and GAAP fundamentals and financial statements. - Familiarity with statutory accounting principles. - Excellent verbal and written communication skills. - Solid analytical, problem solving and financial troubleshooting skills.   About the Company:   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI  

Who are we?   Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.   What are the expectations of this role?   As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.   What is exciting about this role and Plymouth Rock?   This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.   Essential Responsibilities - Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat - Making sure every customer interaction results in a great customer experience. - Develop and maintain strong knowledge of our revolutionary insurance product - Accurately enter and update policy information into the various processing systems - Build enduring relationships with agents, customers and team members - Be willing to learn something new every day and apply it to future customer interactions Qualifications and Education - Excellent oral and written communications skills - Ability to multitask and adapt to changes quickly - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction - Capacity to work in a fast-pace supporting the rapid growth of our customer base - Be a self-motivated individual to meet & exceed goals - Proficient in the use of Microsoft Office - Minimum of 1 year overall work experience preferred - Have obtained or are working towards a college degree Perks: - Tuition reimbursement - Overtime eligible - Predictable office schedule - Downtown Boston office - 4 weeks accrued paid time off + 9 paid national holidays per year - Robust wellness & health and fitness reimbursement programs - Free onsite gym opening Summer 2023 - 401(k) bonus - Volunteer opportunities - Matching gift program - Auto and home insurance discounts - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans - Licensing opportunities - Company-sponsored social events About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Claims Project Manager, Homeowners Insurance   Job Locations-US-MA-Boston     Plymouth Rock Assurance is looking foraclaims operations specialist who can conceptualize, design, test, and/or execute ideas resulting in new and viable business processes and offerings to build a sustainable competitive advantage.  This role would be responsible for working in Project Management, Vendor Management as well as Training and Quality & Compliance. This is a high profile position with a significant impact on the organization.  This role will be instrumental in the development of our quality and compliance team as well as other projects which will influence the homeowners organization.    This person willbe responsible forthe facilitation, planning, execution, and delivery of moderately complex claims projects intended to accomplish business goals and objectives within prescribed timeframes and budgets.They will also be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.      Here is what you will do:    Vendor Management  - Build influential partnerships across the homeowners claims industry to uncover competitive insights, synergies, and explore cutting edge solutions  - Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.  - Lead industry-disrupting technology initiatives  - Partner with business owners of key outsourced capabilities, leverage data to measure effectiveness and ensure work goes to the right vendors based on past performance.  - Work with claims leaders to define opportunities where sourcing is the appropriate lever to bring expertise or scale to our operation to improve claims outcomes and member service.  - Manage expense process, and maintain ongoing compliance, accountability, and measurement. Ensure vendor regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management.    Training & Onboarding  - Lead efforts to implement and train the claims staff on new technology and vendor programs  - Lead training team members in maintaining schedule to move organization forward with appropriate business initiatives  - Collaborate with claims leaders to enhance the employee onboarding program and coordinate with business owners to facilitate development of programs as necessary    Quality & Compliance  - Lead efforts to ensure quality and compliance expectations are met throughout the operation  - Plans, develops, executes and monitors all Quality evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects.  - Coordinate staff training to address deficiencies or opportunities surfaced through quality audits  - Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts.  - Communicates on behalf of Plymouth Rock to regulatory and governmental inquiries and maintains a central file for such documents    Here is what you will bring to the table:    - Bachelor's Degree OR 3 years of related homeowners experience beyond the minimum required may be substituted in lieu of a degree.  - Comprehensive understanding of 1st Party and/or 3rd Party Property Claims  - Comprehensive knowledge and demonstrated application of project management tools and methodologies.  - Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.  - Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.  - Experience supporting projects with complex deliverables  - Understanding of State specificregulations and property and casualty homeowner claims process   - Excellent written and verbal communication skills.  - Strong organization and research skills.  - Detail oriented and curious.  - Personable and able to work effectively with a wide variety of people.    About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.      #LI-SM1

GENERAL PURPOSE The Direct Repair Shop Coordinator is responsible for conducting quality assurance and re-inspection of the estimates on vehicles where a customer selected to bring their vehicle to one of our Door-to-Door Repair shops. The ideal candidate must be able to provide a high level of customer service while utilizing measures to control severities. This position includes oversight of Door-to-Door shops in the Massachusetts region utilizing re-inspections, compliance as containment controls.  Ideal Candidate will reside in the Greater Boston Area with expected field work within Massachusetts.   ESSENTIAL DUTIES & RESPONSIBILITIES - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all Massachusetts state regulations. - Liaison to Body Shops in our DTD network.  - Will require to utilize Claim’s Body Shop Portal to manage and communicate with DTD shops. - Comply with all production standards and estimating guidelines. - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings. - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and Massachusetts 212 CMR 2.00. - Monitor and manage our Independent Appraisers EDUCATION & EXPERIENCE Bachelor's degree preferred and/or a minimum of 5 years of auto claims appraisal experience. ADDITIONAL INFORMATION - Territory – Greater Boston Area - Must have valid driver’s license and favorable driving record. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills. - MA State Appraiser License Required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Agency Operations Supervisor   The Agency Operations Supervisor opening is for a highly skilled, productive, flexible and creative individual to manage the Agency Operations Team within the Home Group at Plymouth Rock Assurance’s Boston office. Our Home Marketing Departments work with a large network of independent and direct agents who market and service Plymouth Rock’s Auto, Home, Umbrella and Commercial Auto Insurance products.  Our teams are responsible for all of the daily “back office” processing, contractual, and troubleshooting duties required to successfully manage agency relationships.    Essential Functions and Responsibilities: The Agency Operations Supervisor manages the Home Agency Operations Team to support Plymouth Rock’s Home Group (Independent, Direct and Captive agents) and IA Auto Group (Independent Agents) Marketing Departments. - Project/Collaborative Work - Increase efficiency, standardize/rationalize processes and workflows, and overhaul design of agency data and administrative system. - Develop and implement new Standard Operating Procedures (SOPs) that align with best practices and ensure consistency across teams. - Serve as the point of accountability and Home’s “voice” for all aspects of Property Marketing projects, ensuring adherence to defined requirements, timelines, and budgets. - Focus on design of system development initiatives, such as Agent Data Repository (ADR) evolution, and rollout of workflow management tools like Cases 2.0 (Agency Self Serve) within Salesforce. - Work closely with Legal and Compliance to ensure all documents provided to agents are approved, including contracts, profit sharing plans, addendums, and marketing communications.  True Service and Reporting: - In-person or virtual meetings with agents to 1) resolve agency licensing and appointment issues and 2) drive technology initiatives and teach agents to use Home Sales tools. - Communicate process changes and updates to all relevant business groups, ensuring proper training on changes. - Develop and deliver status reports to management and stakeholders, including project status, risks, and action item logs.   Supervisory Duties: - Actively monitor team workload by assigning and redistributing work when necessary through Salesforce’s Cases process for timely attention and completion. - Create and oversee the onboarding of new employees. - Oversee the Home Agency Operations Team's daily activities, provide guidance, and conduct mid-year and annual performance reviews.  Administrative: - Build and update commission rules in Enterprise Commission System. - Update ADR with agent and producer (CT, NH, PA) insurance license info (as needed when automated process does not capture license changes) - Approve Systeme Software’s vendor invoices in Vision360 expense system. - Manage semi-annual User Certification requests for Home Group employees’ access to Polstar/FAB, Agent Web, ECS, ADR. Skills Required: - BA or BS degree - 5+ years project management experience managing multiple diverse projects simultaneously. - Strong analytical and problem-solving skills, with a creative approach to finding solutions. - Technically competent with Smartsheet, Salesforce, Word, Excel, PowerPoint. - Demonstrated ability to manage teams and deliver projects within scope, budget, and timeline. - Strong ability to work collaboratively with all levels of colleagues and management. - Highly adaptable and able to thrive in a fast-paced, changing environment. - Excellent interpersonal, written and verbal communication skills. - Experience in insurance industry helpful but not required. Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Fall 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-RJ1

At Plymouth Rock we care greatly about our team members and want our people to be happier with us than they could be anywhere else. As an HR team, we strive to bring this vision to life through clear communication, thoughtful policies, employee development, and trusted business partnership.   We are currently searching for a dedicated and passionate Human Resources Business Partner to join our team. This individual will work closely with employees, managers, and leaders to develop and execute on our people strategies. The ideal candidate will have experience in employee relations and/or performance management and be able to help shape HR priorities and best practices.   Essential Functions and Responsibilities: - Work with managers and leaders to bolster engagement and unlock employee potential - Manage and resolve employee relations issues professionally and prudently across the Enterprise - Partner with managers and employees to design, implement and monitor effective performance management plans - Collaborate with members of the HR team and other departments/vendors on key processes and initiatives (e.g. compensation planning, onboarding and training, promotions) - Lead or partner on HR communications tied to key job responsibilities - Oversee compliance initiatives (e.g. training, policies) as needed - Ability to create/leverage reports, customize for business needs, and communicate to peers and management teams - Support our teams from our Boston office four days per week Qualifications and Education: - Bachelor's degree in Human Resources, Business Administration, or a related field - Previous experience (4+ years) in HR or a related role - Excellent written and verbal communications skills - Strong communication and interpersonal skills - Ability to handle sensitive and confidential information with discretion. - Ability to exercise good judgment in complex situations - Comfortable leveraging data in the decision-making process - A desire to learn about the business groups you are supporting - Highly organized and a meticulous attention to details - Ability to problem solve in thoughtful ways - Comfortable managing multiple issues/projects/priorities at the same time - Proficiency in Microsoft Office applications #LI-PC1 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

This is an existing opportunity to join the Auto Property Total Loss Team in Plymouth Rock’s Independent Agent Channel. This candidate is responsible for the handling Auto Total Losses in a centralized workflow for all 1st and 3rd party claim. The ideal candidate is responsible for creating, handling, and managing all aspects of the Total Loss & Salvage processes in accordance with State specific regulations. We offer training and growth opportunities aimed at helping you build a long-term career with our Company.   Essential Duties and Responsibilities: - Ability to work in a face-paced environment, multitask, while providing excellent customer service - Read and interpret insurance policies, State Regulations, and damage appraisal estimates & evaluations to determine appropriate coverage and settlement - Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc. - Demonstrate high energy and motivation to follow up and take ownership. - Negotiates and communicates all total loss and diminished value settlements per company and state guidelines. - Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners. - Has a basic understanding of vehicle financing / leasing. - Documents all settlements and actions in the claim file system. - Works directly with salvage vendor to move first party vehicles and obtains salvage bids on third party vehicles.   - Acts as an intermediary between the Company, preferred vendors, and customers. Resolves all disputes that may arise - Negotiates and settles claims within their individual authority. Submits and/or escalates claims for approval to their supervisor when over their authority or for guidance, review and/or referral when appropriate. - Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously. - Keeps involved parties and agents updated on the status of the claim and emerging issues. . - Ensures that service, loss, and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Prepares payments to vehicle owners, banks, and lease companies. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours, and up to a three-week stay. - Obtain state licenses as needed in the first six months. Education & Requirements: - 2+ years of claims handling experience including prior handling of total losses and/or diminished value/litigation claims. - College degree or equivalent experience. - General knowledge of vehicle nomenclature. - Excellent communication, organization and interpersonal skills. - Good analytical and decision making skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Must have excellent interpersonal skills and possess the ability to work independently and in a team environment. - Working knowledge of Microsoft Office Suite products - Comfortable conducting searches on popular auto sales sites to validate availability and pricing if necessary. - Multiple state licenses (including CT, NH, NY, MA, RI) or the ability to obtain licenses within six months. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Data Scientists will take a lead role in the end-to-end process of data science initiatives with limited supervision, including but not limited to model design, structure, development and post-deployment model performance monitoring.  By conducting innovative research through advanced analytics and technical sophistication, the Data Scientist will contribute to create the economic value at scale from both future growth and profitability perspectives.    In this role, you will be set on a constant “treasure hunt” for new data sources to apply the latest techniques for modeling projects.  You will have unparalleled opportunity to apply state-of-the-art machine learning techniques to real world datasets.  You will work on a team of PhD level statisticians to create ground-breaking predictive models using new analytical techniques that determine insurance pure premiums, customer life time value, customer buying behaviors and other related topics.  This work will be used in setting pricing, underwriting, marketing, policy and claims service, fraud detection and product design strategies for the Plymouth Rock group of Companies.  The role is not simply research: you will be part of a tactical team driving the profit and customer growth of an assigned business segment.  The analysis and modeling will be tested via implementation both broadly and on a pilot basis to allow us to learn and refine our approaches in rapid succession. Here is what you will do - Heavily contribute to the end-to-end predictive solution provision process, which includes but not limited to, technical evaluation of data usage, methodological selection, model development and creation/maintenance of post-deployment monitoring capability. - Actively participate the feedback loop among different stakeholder groups to address newly emerging issues in a timely and constructive manner - Collaborate with upper management to evaluate the impact of proposed solutions and incorporates these considerations into recommendations.  - Work with third party vendors and leading research institutions to explore new data source and newer methodologies seeking continuous improvement. - Data Science projects include but not limited to development of pricing models, evaluation of customers’ lift time value, credibility methodologies as well as experiment/algorithm design and implementation on Telematics. - Communicate analytics, strategy and recommendations to diverse audiences, including technical and non-technical. - Manage working streams of high complexity. - Perform other job-related duties as assigned Here is what you will bring to the table - Master from a quantitative area such as STEM (Science, Technology, Engineering and Mathematics), Economics, and Business, PhD preferred. - 5+ years of data science experience of developing and deploying advanced solutions with innovated concepts and sophisticated methodologies in the areas of Finance, IRM (Insurance and Risk Management), and Actuarial Science. - Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, Topics Model and Deep Learnings. - Excellent programming skill of major software packages such as Python, R and SAS - Deep understanding of database principle and solution deployment platform. - Excellent communication skills both written and oral. - Self-starter and critical thinking Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Summer 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver This is a ranged posting, the level will be determined based on your background and experience.    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-SM1

Here is what you will do:  - Timely investigation of moderate exposure Subrogation losses for Homeowners Property Claim Department - Contact all responsible claimants and insurance carriers to ensure timely recoveries - Prepare and send demands to third parties identified in investigations - Submit claims for authority approval when applicable - Negotiate settlement within assigned authority - Participate in proactive team activities to achieve departmental and company objectives - Collaborate with team members in roundtable discussions and case settlement discussions - Requires Moderate Oversight by Direct Supervisor - Moderate Authority Levels Here is what you will bring to the table:  - Strong verbal and written communication skills - Strong knowledge of property subrogation and recovery laws - Possess strong organizational skills - Ability to multi-task and prioritize tasks - Must have strong interpersonal skills with the ability to work closely with legal counsel, as well as manage outside vendors, and ensure that results are meeting our standards and objectives - Proficient in the use of Microsoft Office - Prior Subrogation experience required - Ability to obtain licensing upon successful hiring Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-SM1

The Auto Property Damage Claims Adjuster will assist customers after a motor vehicle accident through knowledgeable communication and management of the claims process. Building relationships primarily over the phone in a fast-paced environment handling first and third party auto property damage claims. The ideal candidate will have 1+ years of prior Property Damage Adjusting experience as well as be familiar with comparative negligence and current state and federal regulatory laws, including NYS Regulation 64. Perks - 4 weeks accrued paid time off + 9 paid holidays per year - Robust wellness, health & fitness reimbursement program - 401(k) bonus program - Tuition reimbursement program - Auto and Home insurance discounts - Volunteer opportunities - Matching gift program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA, and identity theft protection plans - Hybrid office schedule: 4 days / week in office in Uniondale, NY and 1 day / week remote.   Essential Duties and Responsibilities - Investigate motor vehicle accidents to determine coverage and liability of moderate-high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses. - Collaborate with appraisers/estimators to manage vehicle repairs. - Handle moderate-severe complexity claims with minimal supervision. - Document information related to the claim and make decisions consistent with claims standards and local laws, including NYS Regulation 64. - Negotiate with customers and other insurance carriers. - Evaluate and handle claim payments and resolution of claims without payments. - The ability to leverage our digital and program services to enhance our customer experience and prompt resolution of claims.    Qualifications and Education - A Bachelor’s Degree (B.A.) from a four-year college or university and/or 1+ years related experience. - Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance. - Strong critical thinking, problem solving and negotiation skills. - Able to exercise independent judgement. - In-depth knowledge of customer service techniques and processes. - Possess excellent verbal and written communication skills. - Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products. Compensation range: $75,000-$90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-JS1  

  Responsibilities: - Contact insureds, attorneys and other parties in conformance with Commonwealth Automobile Reinsurers’ (CAR) guidelines to gather required information. - Develop and maintain case files that document all actions. - Understand personal lines and commercial lines automobile coverages; adhere to the policy contract including related coverages, exclusions, etc. - Investigate, analyze, and evaluate liability and damages. - Establish adequate and timely reserves in accordance with company guidelines. - Provide equitable evaluations and settlements through negotiations. - Direct and monitor defense counsel in the handling of cases in litigation, through conclusion either by trial or settlement. - Identify, investigate, and refer potential fraudulent claims to SIU. - Answer questions and resolve problems within established levels of authority. Qualifications:  - Excellent written and verbal communication skills. - Team orientation; excellent interpersonal skills - Exceptional telephone customer service skills - Demonstrated level of competency in time management, priority setting, action orientation and customer focus.  - Strong attention to detail and sense of urgency - BA/BS degree or commensurate casualty claims experience required. - 4+ years of handling Massachusetts automobile claims required. - Commercial automobile experience preferred. - Some litigation experience preferred.   About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.   Essential Functions and Responsibilities - Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit.  - Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product. - Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures. - Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results. - Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs. - Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement. - Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members. - Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation. - Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees. - General day-to-day administrative recording keeping and compliance requirements. - Review and approve expense accounts submitted by staff. - Obtain the necessary licenses within 90 days. - Complete special projects as assigned by Management. Out of state travel will be required between Claims offices. - Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.  Qualifications and Education - Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience - Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred). - Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states. - Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1

In this role you will be handling the field adjustment and management of Large Loss homeowners property claims in MA (Greater Boston area).   Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - A minimum of 5-8 years of homeowners adjusting experience. - Comprehensive understanding of Connecticut and New York claim handling compliance regulations. - Comprehensive understanding of property homeowner policy and claims process. - Mastery of Xactimate 28. - Familiarity with water mitigation auditing programs preferred. - Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives. - Must possess excellent writing skills. - The ideal candidate will be a self-starter, with the ability to work independently. - Ability to obtain licensure in other states if requested. - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $85,000 - $115,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1  

Claims Representative, Bodily Injury   In this position handle a pending que of automobile bodily injury losses, which includes minor to high severity bodily Injury, uninsured and underinsured motorists claims. The individual will be responsible for screening losses and determining coverage exposures. The ideal candidate will be familiar with comparative negligence and current state and federal regulatory laws. The position requires the ability to investigate, evaluate, and negotiate all aspects of automobile claims including all facets of the litigation process and the appropriate partnership with our inside and outside counsel.   Duties and Responsibilities: - Investigate motor vehicle accidents to determine coverage and liability of minor to high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses. - Maintain accurate reserves, including timely reserve adjustments. - Diligently manage loss adjustment expenses. - Communicate with policyholders, agents, underwriters, reinsurers and claims management. - Complete large loss reports, as necessary. - Retain expert vendors, as necessary, to aid in the investigation and evaluation of each claim. - Adherence to our best practices and litigation management guidelines. - Excellent problem solving, negotiation, organizational and prioritization skills. Job Requirements: - A college degree from an accredited university or a combination of experience and education - A minimum of three years auto claims handling experience - Adjusters license preferred - Insurance designations (CPCU, AIC SCLA etc…) is a plus - Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance. - Strong verbal and written communication skills - Litigation experience is preferred or a plus. - In-depth knowledge of customer service techniques and processes. - Ability to assist with special projects within the claims organization About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Plymouth Rock Home team is an innovative Insurtech start-up within a successful, well-established insurance organization. We tripled topline revenue over the past 4 years by revolutionizing the way homeowners insurance is priced, marketed, bought, and sold.  Our customers obtain a home insurance quote in seconds.  This @Home product marries cutting edge data science and predictive modeling, a simplified sales process and a feature-rich coverage package that our distributors want to sell and consumers want to buy.  More than just a normal insurances carrier, Plymouth Rock offers assurance beyond expectations.     This position reports to the Chief Claims Officer of Plymouth Rock Home.  The Director of Complex Claims oversees Plymouth Rock’s most challenging losses.  They will lead teams handling Large Loss (1st party homeowner claims exceeding $100,000), Homeowner Subrogation as well as Homeowner Litigation & Liability.  This role is based in our Boston, MA headquarters.  The Director manages multiple teams of claims adjusters across a six state footprint, ensures that claims are handled in a timely and efficient manner, resolve customer inquiries and complaints, and stays up-to-date on changes in the insurance industry.    The Complex Claim Director is a key part of the executive team at Plymouth Rock. They brief top executives (President/CEO) on emerging claims, industry trends and event forecasts.  Their input directly impacts not only day-to-day operations but also strategic planning for the claims department and Plymouth Rock Home.  Our flat organizational structure and lack of red tape create allow the Director to be highly influential and impactful.  They drive the direction and are key to the results of our entire operation.  We expect this Director to lead creative initiatives and an energized group employees that give us a sustainable advantage over our competition.   The ideal candidate is a highly organized and detail-oriented individual with excellent communication and interpersonal skills. They have a strong understanding of insurance laws and regulations.  The director develops and implements new claims training, strategies and procedures that drive best in class operational performance.  Key responsibilities of the role include:   - Strategy: Develop and implement new claims strategies that improve the efficiency and effectiveness of the claims process. This includes identifying areas for improvement, developing new technology, tools resources, and managing the implementation of new initiatives. - Innovation: Identify and implement innovative solutions to claims challenges. This includes using new technologies, developing new training programs, and creating new ways to interact with customers. - Resource Management: Effectively manage the resources of the claims team, including budget, personnel, and technology. This includes developing and managing budgets, hiring and training staff, claim distribution, and ensuring that the team has the resources they need to be successful. - Coaching & Development: Provide one to one coaching to ensure managers are equipped to lead and develop their teams. Identify high potential talent, mentor, to create bench strength and a strong succession plan.   Essential Functions and Responsibilities   - Leads a team of experienced Supervisors and Team Leaders. - Establishes unit goals for service, efficiency and quality. - Responsible for multiple teams of Large Loss, Subrogation, Litigation & Liability adjusters. - Meets or exceeds all stated objectives - Provides insights based on thorough data analysis on all results not meeting standard - Rapidly develops and implements action plans to improve any result not meeting standards - Provides insightful analysis of operational results and any necessary improvement plans for unit. - Evaluates performance of supervisors and team leaders. - Conducts mid-year, annual performance reviews and annual objective setting. - Oversees evaluation process of front line adjusters. - Coaches and develops Supervisors and Team leads, supporting succession planning goals and objectives. - Demonstrates technical acumen to ensure that coverage is determined correctly and that large loss estimates are settled accurately, liability claims assessed and negotiated to positive outcomes - Monitors assignment of claims to unit members based on complexity, severity, and volume. - Reviews active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit. - Participates in catastrophic claim strategy planning and execution. - Responds to Department of Insurance complaints as needed. - Reviews and approves settlements that exceed Supervisor/Team Lead authority levels. - This job will also require occasional field work – becoming involved in on-site damage issues in an attempt to resolve escalated disputes and will also involve field re-inspections to identify and measure improper scoping, adjusting and pricing practices. Staff ride along will be required.   Qualifications and Education - A Bachelor’s Degree (B.A.) from an accredited four year college or university. - 10+ plus years related Homeowner claims adjusting and management experience. - Strong organizational, verbal, and written skills. - The ability to manage teams through high volume situations and/or adversarial jurisdictions. - Claim litigation handling, training and supervisory background preferred. - Experience with Xactware estimating system and Xactanalysis management reporting preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-PC1

The Plymouth Rock Home team is an Insurtech start-up within a well-established insurance company. We tripled our topline revenue over the past 4 years by revolutionizing the way homeowners insurance is marketed, bought, and sold, enabling customers to obtain a home insurance quote in just seconds.  Our @home product marries cutting edge data science and predictive modeling with a simplified sales process and a feature-rich package that our distributors want to sell and consumers want to buy to protect the things they value most. We are seeking a self-motivated and naturally curious individual to join our team.  In this role you will create ground-breaking predictive models and design innovative variable features using advanced analytical techniques that drive a best-in-class agent and customer sales experience and support an innovative, profitable, and fast-growing homeowner’s insurance product.  The role is not simply research: you will be part of a tactical team driving the profit and customer growth for the Home business.  Here is what you will do - Own the end-to-end predictive modeling process, including defining a clear business problem, data acquisition and understanding, modeling, deployment, and monitoring. - Proactively collaborate with stakeholders and partners to address emerging issues in a timely and constructive manner. Communicate findings to diverse audiences, including technical and non-technical. - Collaborate with upper management to evaluate the impact of proposed solutions and incorporates these considerations into recommendations.  - Work with third party vendors and leading research institutions to explore new data sources and new methodologies, seeking continuous improvement. Here is what you will bring to the table - Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. - Hands-on modeling experience and a deep understanding of predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.). - Strong programming ability in Python, SQL, and R, including experience building code and algorithms to tackle statistical problems. - Solid understanding of database principles and experience working with large databases. - Excellent written and oral communication skills. - Masters or PhD from a quantitative area such as STEM (Science, Technology, Engineering and Mathematics) or Economics strongly preferred. - Knowledge of home insurance is a plus. Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Summer 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver This is a ranged posting, the analyst level will be determined based on your background and experience.    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-SM1

The Plymouth Rock Home team is an Insurtech start-up within a well-established insurance company. We tripled our topline revenue over the past 4 years by revolutionizing the way homeowners insurance is marketed, bought, and sold, enabling customers to obtain a home insurance quote in just seconds.  Our @home product marries cutting edge data science and predictive modeling with a simplified sales process and a feature-rich package that our distributors want to sell and consumers want to buy to protect the things they value most. We are seeking a self-motivated and naturally curious individual to join our team.  In this role you will create ground-breaking predictive models and design innovative variable features using advanced analytical techniques that drive a best-in-class agent and customer sales experience and support an innovative, profitable, and fast-growing homeowner’s insurance product.  The role is not simply research: you will be part of a tactical team driving the profit and customer growth for the Home business.  Here is what you will do - Own the end-to-end predictive modeling process, including defining a clear business problem, data acquisition and understanding, modeling, deployment, and monitoring. - Proactively collaborate with stakeholders and partners to address emerging issues in a timely and constructive manner. Communicate findings to diverse audiences, including technical and non-technical. - Collaborate with upper management to evaluate the impact of proposed solutions and incorporates these considerations into recommendations.  - Work with third party vendors and leading research institutions to explore new data sources and new methodologies, seeking continuous improvement. Here is what you will bring to the table - Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. - Hands-on modeling experience and a deep understanding of predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.). - Strong programming ability in Python, SQL, and R, including experience building code and algorithms to tackle statistical problems. - Solid understanding of database principles and experience working with large databases. - Excellent written and oral communication skills. - Masters or PhD from a quantitative area such as STEM (Science, Technology, Engineering and Mathematics) or Economics strongly preferred. - Knowledge of home insurance is a plus. Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Summer 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver This is a ranged posting, the analyst level will be determined based on your background and experience.    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-SM1

In this role you will be handling the field adjustment and management of homeowners property claims in Massachusetts.    Here is what you will do: - Conducting accurate coverage analysis and damage assessments on complex files to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs with some losses exceeding $100K - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $80,000 - $100,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1

In this role you will be handling the field adjustment and management of homeowners property claims in Massachusetts.    Here is what you will do: - Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards  - Proactive communication, and setting accurate claims length expectations  - Writing estimates for covered damage, provide customers scope of loss and cost of repairs  - Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim  - Identify subrogation potential and liability exposures  - Establish timely and appropriate claim reserves in accordance with claim standards  - Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.  - Appropriately represent the company by executing a high level of service and maintaining professionalism at all times   Here is what you will bring to the table: - Excellent oral and written communications skills  - Ability to multitask and adapt to changes quickly  - Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction  - Capacity to work in a fast pace supporting the rapid growth of our customer base  - Be a self-motivated individual to meet & exceed goals   - Proficient in the use of Microsoft Office  - Minimum of 1 -3 years overall work experience preferred  - Have obtained/working towards a college degree or equivalent work experience - Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary   - Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories  - Valid Driver’s License and proficient driving record  - Bachelor’s Degree from an accredited four-year college or university is preferred Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver Compensation Range: $60,000 - $80,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-SM1