Principal UX Designer   We are seeking a talented and experienced Principal UX Designer to join our Digital Engagement Team and help drive constant improvement in our digital experiences.   The ideal candidate will be a visionary leader with a passion for user experience, capable of strategizing and designing for UX initiatives, mentoring team members, and advocating for user-centered design practices across the organization. If you are a “roll up your sleeves” style manager that thrives when leading by example, we want to hear from you!   Essential Functions and Responsibilities: - Lead and inspire our team by providing guidance, mentorship, and support to foster growth and excellence in UX design. - Design and optimize digital experiences, ensuring seamless and engaging interactions across various devices and platforms. - Utilize design thinking methodologies to ideate, prototype, and iterate on solutions that address user pain points and deliver value. - Leverage human-centered design principles throughout the organization, promoting a culture of empathy, creativity, and innovation. - Collaborate with cross-functional teams including product managers, developers, and stakeholders to translate business requirements into intuitive and impactful user experiences. - Simplify complex workflows and processes into intuitive customer journeys, enhancing usability and satisfaction. - Leverage AI-driven solutions to enhance user experiences and streamline processes, staying at the forefront of technological innovation in UX design. - Utilize a combination of analytical tools, project management experience, and time management skills to maintain a UX backlog and prioritize work effectively.    Qualifications and Education: - Bachelor’s degree in Design, Human-Computer Interaction, or related field. - Experience successfully managing UX designers with a strong portfolio showcasing successful projects and UI designs for both mobile app and web experiences. - Expert in design thinking methodologies and user-centered design principles, with a deep understanding of UX best practices. - Proficiency in conducting user research, usability testing, and competitive insights to inform design decisions. - Strong leadership and communication skills, with the ability to inspire and collaborate effectively with cross-functional teams. - Excellent problem-solving skills and a passion for creating intuitive and impactful user experiences. - Experience designing solutions that leverage AI technologies, including chat bot implementations. - Familiarity with agile development methodologies is preferred. - Previous insurance industry experience is a plus.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

  We are ready to invest in you through our paid licensing program and sales training.   Inside Sales Representatives make it their mission to ensure a productive and positive customer experience. We pride ourselves on being able to develop goal-oriented people into highly productive Inside Sales Representatives. If you have a competitive spirit, positive attitude and excellent interpersonal skills this might be the perfect fit. Don’t worry if you don’t have the experience, we will provide the necessary tools and techniques needed for success.   Why should you become an Inside Sales Representatives? - Competitive base salary and impressive bonus opportunities - Excellent benefits and a company-sponsored 401K - All expenses paid for testing, licensing and training - A corporate culture that cares about and values you as an employee - Supportive and motivating coaching to help you succeed Essential Functions and Responsibilities   - Handle generated calls in an effort to quote and sell personal lines insurance products, such as automobile and home insurance, for Plymouth Rock and its affiliate companies. - Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves. - Maintain product knowledge for all lines of business and products written. - Document all prospect information, communication, quote and sales data into computer systems. - Able to work any full time shift between the hours of 11:00am-7:15pm Monday – Friday and one Saturday per month from 10:00am–3:00pm. Qualifications and Education   - Excellent communication, organizational and interpersonal skills. - Strong attention to detail and follow through. - Microsoft Products proficiency (Word and Excel). - Prior sales and/or insurance experience is a plus. - Must obtain a NJ Property & Casualty Insurance Producer License within first 4 weeks of employment. (You will receive fully paid training and we will sponsor you for your insurance license). - Recent college grads encouraged to apply!   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

  The Claims Express associate will work in a team environment to deliver world-class service to auto insurance customers using a variety of available automated processes. This is a great opportunity for an eager person who thrives in a fast-paced work environment.   The primary function of the Claim Express associate is to support customers in basic and simple claims scenarios.   Essential Functions and Responsibilities   - Work in a team environment managing voice and e-mails from customers with active claims. - Review files assigned to the Express channel to ensure that the case meets the Express handling criteria.  If not, transfer the claim to the Property Damage Unit. - Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions. - Dispatch or reschedule vehicles to the field, shop or VET unit when applicable. - Refer complaints or concerns related to the appraisal to the appropriate unit for handling. - If applicable, use ISO and Lexis Nexis to identify carriers for subrogation. - Review and document police reports and identify potential injuries. - Review estimates and input payments. - Ensure that the proper compliance letters are sent. - Assist with processing incoming and outgoing mail. - Assist with special projects. - Provide leadership to others through example and sharing of knowledge/skills. - Perform other duties as assigned. Qualifications and Education - 1-3 years of customer service or insurance background preferred - Analytical and problem-resolution skills - Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet). - Working knowledge of Claims Pro and Image Right preferred - Strong knowledge of customer service techniques and processes - Ability to perform with minimal supervision - Excellent interpersonal skills - Ability to multitask and work under pressure. - Must possess excellent verbal and written communication skills. - High School Diploma required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

The Claims Technician is the policyholder’s first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder.   Essential Functions and Responsibilities - Report accidents policyholders have been involved in by obtaining information over the phone. - Input accident information into a proprietary system. - Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss. Qualifications and Education - High school diploma - Customer service experience - Proficient computer skills - Ability to work in a team environment - Excellent communication skills About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

This position is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act along with other States such as NY and Mass. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigates and interprets policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyzes the investigation to determine proximate cause, negligence, and damages. Evaluates and adjusts reserves as necessary. - Prepares dispatch instructions for field personnel to inspect vehicles. - Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintains an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advises insureds, claimants, brokers on the status of the claim. Acts as an intermediary between the Company, preferred vendors and customers. Resolves all disputes that may arise. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Other duties as assigned. Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

In this fast-paced role, the Personal Injury Protection Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.  Essential Functions and Responsibilities - This position will handle Personal Injury Protection claims in multiple states. - The Personal Injury Protection Claim Representative will receive between 3 to 5 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary. - The Personal Injury Protection Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.   Qualifications and Education - 3-5 years of Personal Injury Protection claims handling experience is required.  - A Bachelor’s degree from an accredited four-year college or university is a plus. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.         #LI-DNI 

Plymouth Rock is seeking an analytically minded and entrepreneurial Marketing Technology & Operations Manager to join our rapidly growing Direct Response Auto Insurance business. This role will take on the responsibility for enabling our marketing technology strategy execution across all digital paid media and brand building activities. An ideal candidate has a strong background in executing marketing campaigns, enhancing tracking and reporting capabilities, and driving KPI improvement to maximize marketing technology efficiency and utilization. If you are a driven and creative digital marketing professional with the desire to be challenged in a fast-growing, entrepreneurial environment, we want to hear from you!  Essential Functions and Responsibilities - Manage the technology, tracking processes and best practices to enable marketing campaigns, and ability to optimize for efficient customer acquisition. - Lead day-to-day ad operations to support digital media and marketing campaigns, including ad trafficking for email, paid digital advertising and call tracking. - Collect, organize and interpret marketing data to provide actionable insights and build reporting to track marketing technology health and efficiency. - Partner with Media, Brand & Analytics teams to develop and execute strategies to optimize digital campaign performance, lead management, lead segmentation and data flow. - Drive innovation in our marketing technology stack, by rationalizing technology to close gaps, reduce costs, mitigate risk, and enable scalability. - Manage and track spend for all marketing technology initiatives, including annual budgeting and re-forecasting responsibilities. - Conduct monthly meetings with senior management to report on status of the planning, spend, prioritization, and impact of ongoing marketing technology efforts. - Act as subject matter expert with business stakeholders on technical processes and solution approaches. Qualifications and Education - Bachelor’s degree required; MBA preferred - 6+ years of digital marketing technology management experience; financial services/insurance experience is preferred - 3+ years of marketing operations experience - Proven track record of successful digital marketing management using strong analytical, creative and problem-solving skills - Strong project management and prioritization skills, ability to create order and drive execution - Prior experience setting up and optimizing digital campaign tracking, ad serving and tagging; preferably with Tealium iQ, Google Tag Manager, Google Campaign Manager 360, and Google Analytics - Motivated self-starter who has an entrepreneurial spiritAbility to acts as a leader on a cross-functional team About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

In this vital role the Nurse Case Representative medically manages the treatment of our customers injured in an automobile accident in accordance with state and company guidelines.   Essential Functions and Responsibilities - Medically manage individual injuries by obtaining and assessing medical information related to the injury - Document case activities and action plans - Respond to incoming phone calls and faxes on a timely basis to ensure statutory timeframes are met and excellent customer service is provided - Work closely with Medical Directors and the treating providers to assess, implement, and evaluate medical treatment provided to the injured person  - Schedule independent medical examinations - Address all aspects of medically managing the claim - Candidate must have the ability to multitask in time sensitive situations - Candidate must have strong organization, verbal and written communication skills and have the ability to work in a team environment - May be required to perform field visits where necessary  Qualifications and Education - Current New Jersey / New York RN or LPN license - Organized, motivated, self-starter - Excellent medical assessment skills - Minimum of 2 years clinical experience - Proficient in navigating through multiple system applications - Prior utilization review experience from a NJ/NY Automobile, Workers Comp, or Managed Care company is a plus. About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI-DNI 

The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc.  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture.  Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Data Scientist intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business. Essential Functions and Responsibilities - Performs data mining and data cleansing tasks. - Prepare datasets for modeling through balancing and validation. - Produces predictive models which enable the creation of rating plans and evaluation of risk. - Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling. - Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings - Communicates to diverse audiences, including technical and non-technical. - Manages projects of moderate complexity. - Supports modeling requests made by other departments. - Works closely with others to gain strong understanding of insurance concepts and processes. - Perform other job-related duties as assigned. Qualifications and Education - Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills. - Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.). - Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems. - Excellent written and oral communication and presentation skills. - Self-starter, critical thinking and strong individual contributor. - Solid understanding of database principles and experience working with large databases. - Knowledge of auto insurance will be a plus. - Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred - Masters in economics, statistics, or related field required, PhD preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Claims Representative is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. This individual will work within our “Complex PD Claim Unit”.  They will need to provide a high level of customer service while exercising patience throughout the process. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.  Comparative negligence claim handling experience is a must. The position is available in Parsippany or Uniondale.   Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned Qualifications and Education - Bachelor’s degree and a minimum of 3 years related PD claim experience, specifically including comparative negligence auto loss claims. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Able to prioritize and handle multiple tasks. - Excellent communication, organizational and customer service skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Lead Data Scientist takes a lead role in assigned data science initiatives with limited supervision. He/she will be independently responsible for full-cycle of model development, deployment and monitoring to enable future growth and profitability for our book of business through appropriate pricing, underwriting of risk and other related disciplines. Essential Functions and Responsibilities - Produces complex predictive models enabling the creation of rating plans and evaluation of risk and profitability. - Identifies drivers of insurance costs, understanding the economics of customers’ behavior and estimating the expected losses for segments of risks using advanced statistical and analytical techniques on large data sets. - Develops studies that evaluate new business models for customer retention and growth initiatives as well as estimate the lifetime value of customer segments. - Participates in the development of the overall analytical framework to support the company’s strategy for growth - Takes active role in innovation - Mentors junior members of the team - Communicates analysis, strategy and recommendations to diverse audiences, including technical and non-technical. - Collaborates with upper management to assess the potential effects of proposed solutions and incorporates these considerations into recommendations. - Advanced skills and training in predictive modeling, data mining and other quantitative and research analytics (Non-Linear Regression Analysis, Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Decision Trees, Non Parametric estimations, etc.). - Ability to apply various predictive modeling techniques to develop solutions to various real-world problems. - Hands-on experience developing and delivering structured, methodology projects. - Exceptional programming ability in SAS, SQL, R, Python or other programming languages. - Excellent written and oral communication and presentation skills. - In-depth understanding of database principles and experience working with large databases. - Ability to influence and guide across departmental boundaries. Qualifications and Education - 3 or more years of experience developing and implementing multivariate predictive models using GLM and other statistical methods. PhD in economics, statistics, or related field required. - Or in the alternative, a Master’s degree in Statistics, Engineering, Mathematics, Economics, or a related field (foreign educational equivalent accepted) and five (5) years of experience as indicated above. - High level of organizational and project management experience handling multiple projects simultaneously. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

Position Overview: Plymouth Rock Assurance is looking for an Accounts Payable Supervisor to provide strong leadership to our accounting operations division, produce quality work and consistently meet deadlines to ensure that the department runs smoothly. In addition, this person will be responsible for many essential functions relating to the day to day as well as the monthly, quarterly and annual accounting processes of the firm.   Job Responsibilities: - Directly manage a team of accounting professionals including attracting, developing, and retaining talent. - Responsible for outgoing cash for the Enterprise, including our flagship insurance carriers, management companies and related affiliates: - Oversee the proper setup of all payees, ensuring proper documentation for tax purposes. - Ensure timely and accurate payment of vendor and agent invoices using Workday Financials - Perform reconciliation, payment, and dispute resolution with suppliers. - Oversee daily/monthly accounts payable functions including employee reimbursements and agent commission payments. - Continue to advance our digital payments initiatives. - Lead Administration for SAP Concur Expense, Concur Travel program, and Enterprise Corporate AMEX Programs. - Assist in the preparation of supporting documents, correspondence, and responses to any inquiries for internal and external audits. - Prepare Annual 1099 processing and annual filings including B-Notice processes and related IRS response/communications in addition to quarterly and annual sales and use tax filings. - Provide excellent customer service to internal and external business partners, enabled through effective communications and timely delivery of tasks. - Lead with a growth mindset to automate and streamline internal processes; drive continuous improvement efforts and deliver efficiencies by reducing/eliminating manual work. - Effectively drive a culture of collaboration, accountability, and internal/external customer service.     Qualifications: - Bachelor’s degree in accounting or related field. - 4-6+ years of experience managing accounts payable professionals highly preferred. - Experience with Workday Financials a plus. - Experience with Concur Expense and Travel a plus. - Self-motivated with the ability to work independently. - Continued commitment to team building. - Ability to manage and prioritize multiple projects. - Ability to identify, analyze and resolve complex issues. - Accountable and committed to team goals. - Excellent Microsoft Excel skills.     About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs approximately 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

  Plymouth Rock is looking to hire a functional financial applications support professional who aspires to establish a track record of automating processes and building efficiencies.  This person will report to the company’s Manager - Financial Systems and Process and will support actuals and forecasting processes/applications.  Specific responsibilities include (but are not limited to):  Essential Functions and Responsibilities - Assist with the maintenance and management of daily operational support tasks (data element maintenance, validation reports, troubleshooting, logging/tracking issues, etc.) - Provide ongoing technical support and maintenance for enterprise-wide financial applications, primarily Workday Financials and Adaptive Planning - Deliver training and support to drive user adoption of standard Workday business processes and best practices - Collaborate with cross-functional teams to identify/analyze functional gaps and develop requirements documentation - Identify and analyze business needs and requirements to translate requirements into Workday appropriate terminology and functionality; coordinate meetings and discussions of project-related activities with the business & IT - Design test plans and execute at the Development, QA, UAT and post implementation phases; validate data quality against business requirements. - Manage multiple projects/deliverables simultaneously while developing strong relationships with both internal and external business partners - Provide excellent customer service to internal and external business partners, enabled through effective communications and timely delivery of projects - Collect and analyze feedback to improve processes, products, and services that optimizes our Workday instance in addition to Inbound/Outbound integration points Qualifications and Education - A bachelor’s degree from an accredited four-year college or university. - Strong finance and accounting knowledge. - Experience with insurance industry a plus. - Proficient working knowledge of Microsoft Office Suite products specifically Excel and SQL. - Excellent verbal and written communication skills. - Solid analytical, problem solving and financial troubleshooting skills. - Ability to communicate effectively to both technical and non-technical audiences. - Analytical and problem-solving abilities, with keen attention to detail. - Strong organizational and time management skills in a project-based environment. - Business processes, configuration, integrations, reporting, security and product support. - Digital transformation coursework or prior experience in a digital workforce environment - ERP (Workday preferred, but Oracle or SAP experience is a plus) - Forecasting applications (Adaptive Planning preferred) - Continuous learning, curiosity mindset, efficiency mindset, has a position on STEAM/STEM About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Data Science Engineer   We are seeking a talented Data Science Engineer to join our team and contribute to the development and implementation of advanced data solutions using technologies such as AWS Glue, Python, Spark, Snowflake Data Lake, S3, SageMaker, and machine learning (M/L).   As a Data Science Engineer, you will play a crucial role in designing, building, and optimizing data pipelines, machine learning models, and analytics solutions. You will work closely with cross-functional teams to extract actionable insights from data and drive business outcomes.   Essential Functions and Responsibilities: - Develop and maintain ETL pipelines using AWS Glue for data ingestion, transformation, and integration from various sources. - Utilize Python and Spark for data preprocessing, feature engineering, and model development. - Design and implement data lake architecture using Snowflake Data Lake, Snowflake data warehouse and S3 for scalable and efficient storage and processing of structured and unstructured data. - Leverage SageMaker for model training, evaluation, deployment, and monitoring in production environments. - Collaborate with data scientists, analysts, and business stakeholders to understand requirements, develop predictive models, and generate actionable insights. - Conduct exploratory data analysis (EDA) and data visualization to communicate findings and trends effectively. - Stay updated with advancements in machine learning algorithms, techniques, and best practices to enhance model performance and accuracy. - Ensure data quality, integrity, and security throughout the data lifecycle by implementing robust data governance and compliance measures.   Qualifications and Education: - Bachelor's degree or higher in Computer Science, Data Science, Statistics, or related field. - Proficiency in AWS services such as Glue, S3, SageMaker, and Snowflake Data Lake with 5-6 years of experience. - Strong programming skills in Python for data manipulation, analysis, and modeling. - Experience with distributed computing frameworks like Spark for big data processing. - Knowledge of machine learning concepts, algorithms, and tools for regression, classification, clustering, and recommendation systems. - Familiarity with data visualization tools with Tableau for creating meaningful visualizations. - Excellent problem-solving, analytical thinking, and communication skills. - Ability to work collaboratively in a team environment and manage multiple priorities effectively. - Experience deploying machine-learning models in production environments and monitoring their performance. - Knowledge of MLOps practices, model versioning, and automated model deployment pipelines. - Familiarity with SQL, NoSQL databases, and data warehousing concepts. - Strong understanding of cloud computing principles and architectures. - Certifications in AWS, Python, Spark, or related technologies.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Project Manager will support the vision, develop, iterate, and lead strategies that support the needs of IA Customer Solution and its customers and employees. The Manager will act as a sponsor, business lead, owner and oversee implementation of training, quality and mentoring programs that support the employee development lifecycle. They will on occasion support user acceptance testing in support of critical technical implementations.   Here is what you will do: - The team is responsible for creating and overseeing the organization’s learning and development process, reviewing, innovating, and quantifying its success. - Individual will partner with the Head of Learning & Development building the appropriate infrastructure to support, sustain, mentor, and enhance the organization’s current learning environment. - Lead the creation and oversight of training content, training delivery, digital library and knowledge management hub. - Develop and coach a multi-functional team through observation, regular feedback, and coaching conversations to improve content design, training effectiveness metrics, and quality assurance results. - Develop, implement and lead quality assurance programs across the Customer Solutions organization to ensure service standards are being adhered to and exceeded. - Support the implementation of Enterprise Voice Analytics platform including tuning, employee scorecards, uncovering sentiment trends and opportunities to improve first call resolution. - Lead mentor programs focusing on employee development and engagement and measurable outcomes. - Identify key performance metrics and work with analytics team to develop reporting to track metrics of training and mentoring activities. - Responsible for the maintenance and execution of the Organization Business Continuity Plan. - Act as the “voice of the agent and customer” in designing and implementing initiatives to promote ease of use, profitability and retention, and efficiency. - Continually research, obtain and respond to input and feedback to improve agent and policyholder service experience.   Here is what you will bring to the table: - 3 or more years of leadership experience, preferably teams of 4+ with varying roles - Familiarity with adult learning principles, instructional design best practices, blended learning - Strong technical skills including Excel and Tableau - Ability to develop and maintain effective working relationships with all levels of the organization - Excellent written and verbal communication skills - Project management skills (planning, oversight, execution, and project controls) - Learning & Developed experience a plus   - Bachelor’s degree is required   Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Plymouth Rock group of companies write and manage more than $2 billion in property and casualty insurance across Connecticut, Massachusetts, New Hampshire, New Jersey, New York and Pennsylvania, where we have built an unparalleled reputation for service. We continuously invest in our employees and thrive in our empowering environment, and our customers are among the most loyal in the industry. As we grow, we continue to seek out passionate, driven professionals who share our values – people looking to bring their insight and abilities to an organization that appreciates intelligence, integrity, and the pursuit of excellence.   The Expertise We Seek We seek to add an experienced attorney to our in-house legal team who will work directly with our General Counsel and Deputy General Counsel and provide counsel and advice to our various business units on a variety of matters, including insurance and regulatory requirements, vendor management, corporate governance, employee relations, marketing, transactional and other operational issues.     The successful candidate will demonstrate an ability to achieve a full understanding of our business and operational strategies to ensure sound legal counsel and advice in all matters affecting our business affairs and legal and regulatory compliance.  We seek an individual who possesses exceptional judgment and an ability to analyze quickly complex legal and business issues in a wide variety of substantive areas.  The mandate is to deliver solutions-oriented counsel while identifying and mitigating risks.    Here is what you will do: - Evaluate legal implications of business objectives and provide counsel to determine best approaches to achieve desired strategic goals - Participate in cross-functional working teams in the development of products and services - Review and negotiate business/vendor contracts, including licensing agreements - Monitor and research pending legislation and regulation related to the companies’ business needs - Review and advise on marketing materials - Assist in analysis, negotiation, and implementation of acquisitions and other corporate transactions - Manage and update various company policies and provide ongoing employee training - Effectively communicate and collaborate with internal clients, as well as the General Counsel, Deputy General Counsel and other legal department attorneys Here is what you will bring to the table: - The ideal candidate will possess 7 or more years of litigation, insurance, regulatory or corporate experience in a dynamic in-house legal setting, a major law firm or regulatory agency - Proven capability to approach and successfully navigate complex situations; persuading others to take actions in a diplomatic and respectful manner - Excellent analytical, advocacy, and interpersonal skills, as well as the ability to advise and influence senior executives and professionals from diverse businesses. - Superior writing and oral communication skills and ability to research and interpret complex regulations - Willingness to work hard and balance a variety of assignments associated with a small legal department - Demonstrates ownership, independence, and self-motivation to bring assignments to a successful conclusion - Highest level of integrity and ethics, both professional and personal - Juris Doctor degree - Admitted to the practice of law in Massachusetts or other jurisdiction in the company’s footprint Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    #LI-SM1  

Solution Architect, RPA   We are seeking an experienced Solution Architect to join our team. As a Solution Architect, you will play a crucial role in designing, implementing, and maintaining cutting-edge solutions. You will need to have expertise in Java, J2EE, Spring, Angular, AWS, and Kubernetes. Experience with RPA and UiPath is preferred but not required.   Essential Functions and Responsibilities: - Collaborate with application development teams to understand business requirements and design innovative solutions using UiPath, Java, J2EE, Spring, Angular, AWS, serverless lambda. - Develop architectural designs and provide technical guidance throughout the software development lifecycle. - Implement best practices and standards for software development, ensuring scalability, security, and performance of solutions. - Analyze and improve the technical architecture of processes before automation. - Work with the Business Analyst and the Automation Developers to sign off on the business automation and technical requirements. - Design automation solutions using UiPath and other relevant technologies and document them in the relevant documents (e.g., Solution Design Document). - Oversee the development of the automation projects and components according to the solution design and requirements. - Oversee the testing, deployment, hypercare, and monitoring stages. - Conduct code reviews and ensure adherence to coding standards and architectural principles. - Work closely with cross-functional teams including developers, testers, and project managers to deliver high-quality solutions on time and within budget. - Stay updated with the latest trends and advancements in technology, recommending new tools and frameworks to improve efficiency and productivity. - Provide technical leadership and mentorship to junior team members, fostering a culture of continuous learning and growth. - Research, analyze, design, propose, and deliver solutions aligned with business and technology strategies. - Conceive solutions, build consensus, and execute hands-on development tasks when necessary. - Participate in all aspects of the project life cycle, from kickoff through requirement analysis, design, and implementation. - Participate in multiple project teams, contributing value through technology, solution design, quality reviews, and adherence to guidelines. - Focus on strategies for creating value across products, distribution channels, agency interfaces, and customer interfaces. - Collaborate with the Chief Architect to research industry trends and directions, recommending new methodologies, technologies, and platforms. - Support the selection of tools and components for IT projects, providing input on options, risks, cost vs. benefits, and impacts on processes. - Analyze the current architecture to identify weaknesses and opportunities for improvements, such as capacity expansion, predictability, cost reduction, and increased effectiveness.   Qualifications and Education: - Bachelor's degree in Computer Science, Engineering, or related field; Master's degree is a plus. - Proven experience as a Solution Architect or similar role, with a strong background in Java, J2EE, Spring, Angular, AWS, serverless lambda, and RPA (UiPath). - In-depth knowledge of software design principles, patterns, and best practices. - Hands-on experience with cloud computing platforms such as AWS (Amazon Web Services) including serverless lambda functions. - Experience in designing and implementing RPA solutions using UiPath or similar tools. - Strong understanding of microservices architecture, RESTful APIs, and containerization technologies. - Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams. - Certifications in relevant technologies (e.g., AWS Certified Solutions Architect, UiPath RPA Developer) are a plus. - Strong problem-solving skills and the ability to think strategically to address complex technical challenges. - 5 to 7 years of experience in technology architecture (10-15 years in the technology field). - Strong J2EE, Spring, Spring Boot, and SOA experience required. - Property & Casualty experience is a plus. - Application integration experience is necessary. - EAP, WebSphere, and Tomcat experience. - Knowledge of the Drools rules engine. - Policy, Claims, and billing experience is beneficial. - Publishing Systems experience is an advantage. - Must be a self-starter and able to work independently with minimal supervision. - Analytical and problem-solving abilities, with keen attention to detail. - Good understanding of security standards. - Experience with Database Architecture is a plus. - Familiarity with web content management, document management, and collaboration tools. - Significant business knowledge and expertise in areas such as network, security, applications and systems software, data, and the Internet.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI  

Marketing Automation Manager   We are seeking an experienced Marketing Automation Manager that will be the Technical Owner and Digital Product Manager for our Salesforce Marketing Cloud implementation. This is a critical, strategic role that is responsible for the roadmap, development, and execution of digital communications that will enhance customer engagement and improve core KPIs. The ideal candidate will possess a unique blend of technical expertise, strategic vision, and a passion for delivering exceptional digital experience.   Essential Functions and Responsibilities:   Technical Ownership: - Own the administration, management, development, and deployment for all Salesforce Marketing Cloud initiatives. - Accountable for all technical functions, including data architecture, configuration, customization, integration with other systems, and ongoing platform optimization. - Manage audit and process control reporting within Marketing to ensure all functions are performed as expected. - Ensure compliance with digital communication regulations, including CAN-SPAM and TCPA regulations.   Strategic Leadership: - Serve as the Digital Product Manager for Salesforce Marketing Cloud by managing our product vision, strategy, backlog, and roadmap and ensuring alignment with business goals to achieve expected outcomes. - Maintain responsibility for key performance indicators to monitor the performance of campaigns.   Management and Collaboration: - Directly manage and mentor two direct reports supporting Salesforce Marketing Cloud initiatives, a Salesforce Marketing Cloud Developer and Email Marketing Specialist. - Work closely with business and IT stakeholders to ensure digital engagement initiatives are in alignment with overall business objectives.   Campaign Execution: - Leverage Journey Builder, Mobile Studio, and Cloud Pages to design and execute a series of complex email, SMS, and mobile push communication campaigns, leveraging data-driven insights to ensure maximum engagement and conversion rates. - Conduct A/B tests to measure effectiveness and continually optimize content, subject lines, and send times using Einstein and other available tools.   Analytics and Reporting: - Create and maintain dashboards and reports to track KPIs related to all campaigns and platform performance. - Use root cause analysis to identify opportunities to improve our KPIs.   Innovation: - Stay updated on industry best practices and latest trends to seek constant improvement.   Qualifications and Education: - Minimum 5+ years’ experience managing an implementation of Salesforce Marketing Cloud/Exact Target. - Bachelor's degree in Computer Science, Information Technology, Marketing, or related field is required. - Expert level understanding of digital communication best practices, A/B testing, and marketing automation strategies. - Advanced proficiency in SQL, AMPscript, SSJS, and API integrations. - Excellent problem-solving and communication skills. - Ability to work collaboratively with cross-functional teams and provide technical guidance to non-technical stakeholders. - Strong project management skills and the ability to meet deadlines in a fast-paced environment. - Salesforce Marketing Cloud Certifications and experience working with Salesforce Data Cloud are a plus.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

Director of Infrastructure   In this position, you will lead several teams responsible for the design, engineering, operational support, and strategic modernization of the compute services that serve as the foundation for all of the firm’s hybrid cloud infrastructure.   The ideal candidate will have experience building infrastructure as a service using OpenStack and hybrid cloud solutions and be able to collaborate closely with engineering organizations to modernize the way we provision and manage infrastructure services. This person will be familiar with open-source technology, infrastructure as code, and building solutions to meet the needs of their customers.   Essential Functions and Responsibilities: - Brings current IT knowledge, future vision, leadership and management abilities, process design skills and business expertise to transform the Infrastructure and Operations function in on premise and a hybrid cloud environment (AWS, IAAS, PAAS, SAAS, AZURE, GCP). - Works closely with the management team and other key business decision-makers in identifying and implementing cost-effective IT infrastructure technology solutions for all aspects of the business inclusive of infrastructure, software, hardware, networks, security that enhance mission critical operations of the IT department for Plymouth Rock companies. - In charge of business continuity and disaster recovery within the organization as well as the recommendation and implementation of new investments within the technology infrastructure ensuring proper configuration, implementation, maintenance, and monitoring, sites/software, servers, data and data encryption, and internet connections. - Leads the process and team members in the analysis, enhancement, and tailoring of current practices and existing systems in order to increase operating efficiencies as well as reduce and cut costs within the business. Also, establish security architecture and implements procedures and controls that ensure that information and data are secure and in compliance with the security and storage regulations of the business. - Builds a collaborative culture within the department and partners with various departments within the organization to gather feedback and develop insights that will lead to the improvement of IT services. - Participate as an integral member of the IT management team responsible for defining and implementing software technology strategy, CapEx and OpEx plans and continuous improvement objectives. - In this capacity, the role also plays a mentorship role to key IT Teams, promoting their professional growth. - Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employees' productivity. - Works with the IT leadership team on the service portfolio and governance required to prioritize resources, including budget. - Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. - Collaborates with the Corporate Security Team to ensure IT Operations and Security embrace and apply security strategy. - Establishes service level objectives for IT Operations and Security and ensures they are communicated, executed and met. - Ensure the resilience, performance, and availability of our Tier 0/Tier 1 systems, which may require off-hours support during incidents   Qualifications and Education: - 8+ years of experience managing infrastructure engineering teams. - Strong technical understanding of public/private cloud platforms and services (AWS, Azure, GCP). - Experience with Virtualization technologies, such as VMWare. - Experience with JBoss, AIX, WebSphere, Kubernetes, MS Windows, Active Directory (AD), AWS RDS, MySQL, non-relational DBs; DocDB, DynamoDB, Redis, Replication strategies such as AWS DMS and SQL replication. - Knowledge of storage and storage platforms such as; Dell, AWS S3, EFS, AWS FSXn (NetApp), Celerra Replicator, and Dell RecoverPoint. - Strong technical understanding of application, network, & cloud security services. - Strong understanding and experience with CI/CD and Infrastructure as Code concepts. - Strong critical thinking, decision making, and problem-solving skills.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI