Plymouth Rock Assurance

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Job Locations US-NY-Albany
Responsibilities Include: • Field Adjustment and management of homeowners property claims focused on Albany, NY area. • Coverage/policy analysis, damage assessment and settlement of 1st party property claims. • Provide technical guidance, direction and 1st in class customer service experience in the handling of homeowner property cases. • Ensure timely and appropriate claim reserves in accordance to our best practices standards. • Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards. •Coverage/policy analysis, damage assessment and settlement of 1st party property claims. • Provide technical guidance, direction and 1st in class customer service experience in the handling of homeowner property cases. • Ensure timely and appropriate claim reserves in accordance to our best practices standards. • Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards.   Qualifications: • A minimum of 5-8 years of homeowners adjusting experience. • Comprehensive understanding of Massachusetts claim handling compliance regulations. • Comprehensive understanding of property homeowner policy and claims process. • Mastery of Xactimate 28. • Familiarity with water mitigation auditing programs preferred. • Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives. • Must possess excellent writing skills. • The ideal candidate will be a self-starter, with the ability to work independently. • Ability to obtain licensure in other states if requested.   Education: • Bachelor’s degree from an accredited four year college or university is required.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2395
Job Locations US-NY-Rochester
Responsibilities Include: • Field Adjustment and management of homeowners property claims focused on Rochester, NY area. • Coverage/policy analysis, damage assessment and settlement of 1st party property claims. • Provide technical guidance, direction and 1st in class customer service experience in the handling of homeowner property cases. • Ensure timely and appropriate claim reserves in accordance to our best practices standards. • Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards. •Coverage/policy analysis, damage assessment and settlement of 1st party property claims. • Provide technical guidance, direction and 1st in class customer service experience in the handling of homeowner property cases. • Ensure timely and appropriate claim reserves in accordance to our best practices standards. • Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards.   Qualifications: • A minimum of 5-8 years of homeowners adjusting experience. • Comprehensive understanding of Massachusetts claim handling compliance regulations. • Comprehensive understanding of property homeowner policy and claims process. • Mastery of Xactimate 28. • Familiarity with water mitigation auditing programs preferred. • Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives. • Must possess excellent writing skills. • The ideal candidate will be a self-starter, with the ability to work independently. • Ability to obtain licensure in other states if requested.   Education: • Bachelor’s degree from an accredited four year college or university is required.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2394
Job Locations US-PA
Responsibilities Include: • Field Adjustment and management of homeowners property claims focused on Pittsburgh, PA. • Coverage/policy analysis, damage assessment and settlement of 1st party property claims. • Provide technical guidance, direction and 1st in class customer service experience in the handling of homeowner property cases. • Ensure timely and appropriate claim reserves in accordance to our best practices standards. • Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards. •Coverage/policy analysis, damage assessment and settlement of 1st party property claims. • Provide technical guidance, direction and 1st in class customer service experience in the handling of homeowner property cases. • Ensure timely and appropriate claim reserves in accordance to our best practices standards. • Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management. • Ensure prompt determination of coverage, and payment of claims in accordance with quality standards.   Qualifications: • A minimum of 5-8 years of homeowners adjusting experience. • Comprehensive understanding of Massachusetts claim handling compliance regulations. • Comprehensive understanding of property homeowner policy and claims process. • Mastery of Xactimate 28. • Familiarity with water mitigation auditing programs preferred. • Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives. • Must possess excellent writing skills. • The ideal candidate will be a self-starter, with the ability to work independently. • Ability to obtain licensure in other states if requested.   Education: • Bachelor’s degree from an accredited four year college or university is required.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2393
Job Locations US-NJ-Woodbridge
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Marketing Representative provides sales and marketing support to authorized agents and marketing assistants, and is accountable for profitable book growth in an assigned agency. Field Marketing Representatives are responsible for managing the daily business relationship between the Company and sales representatives, and for developing, implementing and monitoring agent -based sales initiatives and campaigns. This person will help drive sales and revenue through product training, sales training, coaching and performance management. Essential Functions and Responsibilities - Develops marketing plans and an implementation strategy for field agents and marketing assistants consistent with company objectives. - Monitor, analyze and report on agent /agency production and quality results against company objectives. - Identify practical solutions and action plans to improve results. - Conduct face-to-face meetings with agents to strengthen business relationships and to manage/resolve business conflicts.  - Develop, implement and monitor agent sales programs and campaigns within an assigned agency; identify selling opportunities; and gather competitive intelligence. - Assist with design and delivery of agent training programs to advance the sales skills, product knowledge, and performance of agents and marketing assistants. - Act as key day-to-day liaison with agents/agency and assist in the resolution of issues or problems impacting the sales force. - Serve as the liaison between all the functional departments within the Company and our agency force. - Develop and maintain in-depth knowledge of all company products, guidelines, and procedures. - Maintain an understanding of the regulatory issues impacting the NJ auto insurance marketplace. - Accountable for profitable growth in assigned agencies. - Frequent travel within Northern, NJ region.  Company vehicle provided. - This person will be required to obtain P&C License during first year of employment.   Qualifications and Education - Three (3) years of experience in a P&C Sales or Agency Service position desired. - Bachelor's degree from a four-year college or university. - Experience in training, coaching and motivating sales agents. - Outstanding verbal and written communication skills. - Strong analytical ability. Define problems; collect relevant data; draw conclusions and articulate recommendations and findings. - Experience in building relationships with internal and external business partners. - Working knowledge of Microsoft Products (WORD, EXCEL, and Power Point). - Good organizational and time management skills.  Handle multiple projects and tasks simultaneously. - Demonstrated ability to work independently. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Marketing
ID
2021-2392
Job Locations US-NJ-Woodbridge
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Senior Data Scientist independently develops statistical models that will enable future growth and profitability for our book of business through appropriate pricing and underwriting of risk. He/she is responsible for the formulation of statistical models and direct application of models to address insurance business issues. Essential Functions and Responsibilities - Produces complex predictive models which enable the creation of rating plans and evaluation of risk and profitability. - Develops studies that evaluate new business models for customer retention and growth initiatives as well as estimate the lifetime value of customer segments. - Identifies drivers of insurance costs, understanding the economics of customers’ behavior and estimating the expected losses for segments of risks using advanced statistical and analytical techniques on large data sets. - Develop or participate in the development of the overall analytical framework to support the company’s strategy for growth - Communicates analysis, strategy and recommendations to diverse audiences, including technical and non-technical. - Collaborates with upper management to assess the potential effects of proposed solutions and incorporates these considerations into recommendations. - Manages projects of high complexity. - Perform other job-related duties as assigned. - Advanced skills and training in predictive modeling, data mining and other quantitative and research analytics (Non-Linear Regression Analysis, Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Decision Trees, Non Parametric estimations, etc.). - Ability to apply various predictive modeling techniques to develop solutions to various real-world problems. - Hands-on experience developing and delivering structured, methodology projects. - Exceptional programming ability in SAS, SQL, R or other programming languages. - Excellent written and oral communication and presentation skills. - In-depth understanding of database principles and experience working with large databases. - Ability to influence and guide across departmental boundaries.   Qualifications and Education - 3 or more years of experience developing and implementing multivariate predictive models using GLM and other statistical methods. PhD in economics, statistics, or related field required. - Or in the alternative, a Master’s degree in Statistics, Engineering, Mathematics, Economics, or a related field (foreign educational equivalent accepted) and five (5) years of experience as indicated above. - High level of organizational and project management experience handling multiple projects simultaneously.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    
Category
Product
ID
2021-2391
Job Locations US-NJ-Woodbridge
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Salesforce Business Administrator is responsible for coordinating new marketing and sales center projects onto the Salesforce platform. Daily activities include resolving business and usability issues, programming workflows, identifying and driving end-user adoption, defining metrics, building reports and dashboards, mapping data, and facilitating general administration of Salesforce.com and its connected applications. This position will report up through the Enterprise Workforce Management and Telephony Director. Essential Functions and Responsibilities - Responsible for working with internal and external teams to define, implement and support their project initiatives with Salesforce. - Analyze and assess sales workflows to recommend solutions which enhance sales effectiveness, efficiency and compliance within a Personal Lines Insurance sales center environment. - As needed, develop new workflows, functional requirements, application configuration/administration, test plans and post deployment support activities. - Maintain Salesforce Computer Telephony Integration (CTI) adapter. - Evaluate approaches for integrating Salesforce applications and other enterprise systems and applications. - Train and supports end users on the proper uses of the Salesforce application. - Design, implement, and monitor the progress of initiatives and milestones to ensure timeliness and deliverables are met. - Create standardized and ad-hoc reports/dashboards in Salesforce. - Manage various Marketing Cloud email campaigns for customers and prospects within the Plymouth Rock Enterprise.   Qualifications and Education - Experience with development platforms such as Java, J2EE, etc… - Salesforce Administration or Developer experience. - Experience with Computer Telephony Integration (CTI) is preferred. - Excellent analytical, decision-making, and problem-solving skills. - Ability to work in a fast-paced environment and meet tight deadlines. - Ability to work well with users of differing experience levels on the Salesforce platform. - Excellent oral and written communication skills. - Experience working in personal lines insurance industry is a plus. - Experience working in a call center environment is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Sales
ID
2021-2388
Job Locations US-NJ-Woodbridge
                         Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! In this vital role the Nurse Case Representative medically manages the treatment of our customers injured in an automobile accident in accordance with state and company guidelines.   Essential Functions and Responsibilities - Medically manage individual injuries by obtaining and assessing medical information related to the injury - Document case activities and action plans - Respond to incoming phone calls and faxes on a timely basis to ensure statutory timeframes are met and excellent customer service is provided - Work closely with Medical Directors and the treating providers to assess, implement, and evaluate medical treatment provided to the injured person  - Schedule independent medical examinations - Address all aspects of medically managing the claim - Candidate must have the ability to multitask in time sensitive situations - Candidate must have strong organization, verbal and written communication skills and have the ability to work in a team environment    Qualifications and Education - Current New Jersey / New York RN or LPN license - Organized, motivated, self-starter - Excellent medical assessment skills - Minimum of 2 years clinical experience - Proficient computer keyboard skills - Prior utilization review experience from a NJ/NY Automobile, Workers Comp, or Managed Care company is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2384
Job Locations US-MA-Boston
The Senior Regulatory Data Analyst position is accountable for the analysis, design support, testing, and implementation of required data changes for all of the regulatory and compliance submissions and reports for the company initiated by a regulatory mandate.  This will cover premium and loss-related submissions and reports as well as handling of special audits and market conducts.   Primary duties include requirements review, estimation, analysis, creation of accurate technical specifications, development team support, thorough quality assurance, implementation tracking, and production validation support.    Additional responsibilities include oversight and management of assigned submissions and reports - monitoring, creation, balancing, ensuring timely delivery, and supporting inquiries from internal and/or external recipients.   This position will evolve into a lead role within the group, and will require oversight of projects and resources within the team   Specific responsibilities include: - Analysis and clarification of business requirements both internal and external - Provision of  work effort estimates to Project Managers - Development of detailed functional and system specifications using Software Development Life Cycle (SDLC) methodologies and software tools.  - Collaboration with the Development team in all phases of the SDLC - Development of use cases - Design support, testing and monitoring of all required changes needed to maintain all compliance-related reporting and discretionary projects - Creation of data and transformation mapping specifications - Development of test plans and test cases, and execution of accurate and thorough testing - Involvement in unit, integration, user and performance testing. - Management of requirement and testing accountabilities through working closely with business and IT partners - Support of audits and market conduct exams as needed - Knowledge of the Property and Casualty Insurance industry desired - Prior experience with statutory and compliance-related reporting a plus - Proficiency with MS Office suite - Exposure to DB2 and SQL Server databases   Required skills and Experience:   - Bachelor’s degree in Computer Science (or equivalent experience), with 5-8 years of software development experience - Experience in querying relational databases - Experience in data mapping and transformation - Knowledge of structured analysis  - Experience using a software development life cycle (SDLC) methodology, including project planning and estimating - Experience with SQL with ability to create SQL queries for analysis and testing as well as assist developers in creating queries - Effective oral and  written communication skills - Strong organizational skills - Strong analytical skills and solid technical skills in data analysis - Ability to work with minimal direction - Ability to lead, direct, and drive efforts of other team members - Ability to work on multiple, concurrent projects - Ability to effectively collaborate and build strong relationships with internal and external partners About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
IT
ID
2021-2383
Job Locations US-NJ-Woodbridge
                         Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned.  Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2377
Job Locations US-MA-Boston
This high exposure position will work with executive leadership to set corporate financial objectives and develop strategies to achieve them. This position is a key member of the Plymouth Rock Finance team, responsible for developing and leading processes to support data-driven strategic decisions for the business. Candidates should have proven track record of success.    Essential Duties and Responsibilities: - Maintain and enhance internal capital models, ensuring that each entity and group of entities have adequate capital to meet regulatory requirements and achieve rating agency objectives while maximizing Plymouth Rock’s return on equity. - Develop legal entity income statement and balance sheet forecasting under both GAAP and statutory accounting principles on our new financial systems platform, including projected capital metrics. - Develop and implement a framework to allocate capital and investment income to business segments for segment-level return on equity reporting. - Chair the Company’s Enterprise Risk Management Committee, leading the identification of emerging risks and the development of risk mitigation strategies. - Coordinate the development the annual budget and monthly forecasts, working with the operating group Finance and Financial Reporting teams. - Serve as the primary contact for rating agency relationships, including the development of annual presentations. - Participate in the development of reinsurance and corporate insurance strategy, ensuring that the company makes economically sound risk retention and insurance purchase decisions. - Assist with the development of management compensation plans, helping to ensure that resulting compensation awards have proper economic alignment with business results. - Oversee competitive analysis and benchmarking activities, including the preparation of an annual board report of Plymouth Rock’s performance in its various markets and periodic expense benchmarking analyses to help inform corporate expense ratio targets.    Education and Experience: - Bachelor's degree in Finance, Economics or Accounting from a four-year college or university. - An MBA is considered a plus. - Minimum of 6 years of progressive financial planning and analysis experience. - Insurance industry experience (P&C or life) strongly preferred. - Superior analytical skills. Able to clearly link financial results to performance drivers, generate alternatives, and drive positive change. - Ability to anticipate, identify, and resolve complex financial issues.  - Excellent Microsoft Excel skills. - Demonstrated proficiency with financial modeling. - Results-oriented, with a demonstrated ability to deliver. - “Can do” attitude with ability to work effectively under pressure. - Excellent communications skills with ability to communicate complex financial issues in clear/concise manner.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Finance
ID
2021-2373
Job Locations US-NJ-Woodbridge
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Bachelor's degree and a minimum of 3 years of auto claims appraisal experience. Territory - North New Jersey and bordering PA. - Must have valid Drivers license and favorable driving record. - PA and NY appraisal License a plus. - Must apply and secure PA appraisal license - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2371
Job Locations US-NY-Uniondale
The Legal Examiner position requires a detail-oriented and highly organized candidate to manage the in-house legal team’s calendar for all litigation matters. Essential Functions and Responsibilities - Creating calendar events and related tasks in Staff Counsel application; - Assisting attorneys with proposed Orders and adjournments of conferences and motions; - Scheduling, adjourning and confirming Examinations Before Trial and Examinations Under Oath, including correspondence to adversaries, clients and vendors (Court Reporters and Translators, when necessary); - Addressing client and/or claim inquiries and concerns; - Utilize monitoring systems to proactively manage events; - Review and reconcile staff counsel events with eTracks, and; - Assist with any other firm tasks or projects as necessary. Qualifications and Education - Strong typing and computer skills; - Excellent verbal and written communication skills and professional demeanor; - Willingness to work in a team environment; - Ability to work independently, manage large workloads, and keep deadlines; - Strong knowledge of Microsoft Office systems and programs, including Word, Excel, Outlook and Teams; - Relevant legal experience and knowledge of NY and Federal Civil Procedures preferred; - Experience with TimeMatters and NY Courts calendaring system (eTracks), preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
House Counsel
ID
2021-2368
Job Locations US-MA-Boston
The Associate Paralegal position requires a candidate with a strong attention to detail to assist with clerical and other tasks. Must have positive attitude and work as a team player to accomplish tasks efficiently and accurately. On the job training in firm software and the legal process provided.   Responsibilities: - Responsible for the following tasks for a team of two attorneys: · Drafting pleadings, including motions, subpoenas, and deposition notices; · Monitoring compliance with written discovery requests and Keeper of Records subpoenas; · Coordinating expert records reviews and Rule 35 Medical Exams; · Process and docket all incoming mail; · Draft and send outgoing mail to clients, courts, and attorneys; · Schedule and confirm attorney appointments; · Keep paper files organized and up-to-date; and · Scanning, copying, and other tasks as they arise. - Assist with answering main phone line when receptionist is busy or on break; and - Assist with any other firm tasks or projects as necessary.   Qualifications: - Relevant legal experience and knowledge of MA civil procedure preferred. - Must be fully competent with basic Microsoft operating systems and programs (Word, Outlook, etc.). - Must have strong typing, computer, and phone skills. - Must be able to complete tasks accurately with strong attention to detail. - College degree and paralegal certificate preferred.    
Category
House Counsel
ID
2021-2360
Job Locations US-NJ-Woodbridge
Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Essential Functions and Responsibilities - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. Qualifications and Education - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision making skills. - Excellent computer/data entry and general math skills. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Willingness and ability to learn new functions within the Customer Solutions Center. - The ability to communicate in Spanish is a plus! - College degree and/or NJ Property & Casualty license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Service
ID
2021-2358
Job Locations US-NJ-Woodbridge
                         Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned.  Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2344
Job Locations US-NJ-Mt. Laurel
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, Etc..) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.      - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.),Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2343
Job Locations US-NJ-Woodbridge
  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, Etc..) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.      - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.),Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2342
Job Locations US-NJ-Woodbridge
                          Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! In this fast-paced role, the PIP Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.  Essential Functions and Responsibilities - This position will handle Personal Injury Protection claims in multiple states. - The PIP Claim Representative will receive between 3 to 5 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary. - The PIP Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.   Qualifications and Education - 3-5 years of PIP claims handling experience.  - A Bachelor’s degree from an accredited four-year college or university is a plus. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2021-2341
Job Locations US-MA-Boston
The Plymouth Rock Home team is a start-up within a well-established insurance company. Our @home product is easy to buy and full of the features our independent agents want to sell and people need to protect the things they value most. Our product is available in six states and is growing 3x the industry.   The Boston-based Home Product team is seeking a self-motivated and creative product analyst with a strong desire to leverage their analytical skills to help solve practical business problems.   You will… - Serve as a regulatory expert, providing a thorough understanding of our products and endorsements - Monitor the competitive, legislative, and regulatory environment for homeowners insurance, proactively identifying emerging threats to our objectives and implementing solutions - Provide support for state filings for rate and other new initiatives - Communicate effectively with external regulators in writing and verbally, to support business outcomes - Perform business analyses to identify, test, and inform critical business decisions - Collaborate with IT, Claims, and Actuarial to get work done and collect helpful feedback that can be used to improve product retention and profitability You know… - How insurance pricing works and how to get things approved by state regulators - How to leverage predictive models and other quantitative concepts to improve pricing sophistication - How to utilize quantitative approaches to generate sound business analyses - How to gain alignment on your ideas through effective storytelling - How to balance multiple projects at once, with a focus on accuracy and efficiency   You have… - Experience developing and implementing new, creative and effective solutions to highly complex business issues - Ability to communicate effectively to both technical and non-technical audiences - Proficiency in Excel and data querying skills - 2+ years in personal lines product management, actuarial, or other analytical role - Bachelors or higher-level degree preferred   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Product
ID
2021-2336
Job Locations US-MA-Boston
The Plymouth Rock Home team is a start-up within a well-established insurance company. Our @home product is easy to buy and full of the features our independent agents want to sell and people need to protect the things they value most. Our product is available in six states and is growing 3x the industry.   The Boston-based Home Product team is seeking a self-motivated and creative actuarial analyst with a strong desire to leverage their actuarial knowledge to help solve practical business problems.   You will… - Perform business analyses to identify, test, and inform critical business decisions - Provide actuarial support for state filings for rate and other new initiatives - Communicate effectively with external regulators in writing and verbally, to support business outcomes - Serve as a regulatory expert, providing a thorough understanding of our products and endorsements - Monitor the competitive, legislative, and regulatory environment for homeowners insurance, proactively identifying emerging threats to our objectives and implementing solutions - Collaborate with IT, Claims, and Actuarial to get work done and collect helpful feedback that can be used to improve product retention and profitability You know… - How insurance pricing works and how to get things approved by state regulators - How to leverage predictive models and other quantitative concepts to improve pricing sophistication - How to utilize quantitative approaches to generate sound business analyses - How to gain alignment on your ideas through effective storytelling - How to balance multiple projects at once, with a focus on accuracy and efficiency - Solid understanding of casualty actuarial techniques, standards, and assumptions   You have… - 2+ years of actuarial experience, preferably in a ratemaking or product management role - Experience developing and implementing new, creative and effective solutions to highly complex business issues - Proficiency in Excel and data querying skills - Ability to communicate effectively to both technical and non-technical audiences - ACAS or near-ACAS with recent success at passing exams and desire to achieve ACAS - Bachelors or higher-level degree preferred   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Actuary
ID
2021-2335