Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The staff counsel office of Plymouth Rock Management Company of New Jersey located in Mount Laurel seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant negligence trial experience. Specifically with experience covering bodily injury trials. - Possesses an ability to analyze complex lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney in matters of significant exposure and complexity. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases of significant exposure and complexity. - Provides legal advice and direction to Claims on cases of significant exposure and complexity. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant negligence trial experience. Specifically with experience covering bodily injury trials. - Possesses an ability to analyze complex lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney in matters of significant exposure and complexity. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases of significant exposure and complexity. - Provides legal advice and direction to Claims on cases of significant exposure and complexity. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The staff counsel office of Plymouth Rock Management Company of New Jersey located in Woodbridge seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant negligence trial experience. Specifically with experience covering bodily injury trials. - Possesses an ability to analyze complex lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney in matters of significant exposure and complexity. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases of significant exposure and complexity. - Provides legal advice and direction to Claims on cases of significant exposure and complexity. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

This person will perform Project Management responsibilities, managing multiple concurrent projects. He/she will be expected to prepare and maintain detailed project plans, monitor progress against this plan, act as liaison between IT and user departments, and prepare presentations for management. The successful candidate will be expected to keep stakeholders informed of developments related to the projects he/she manages. Throughout all of these efforts, he/she will be expected to guide, support, and enforce adherence to organizational Software Development Methodology (SDM).   Job Responsibilities: - Partners with business leaders and technology professionals to understand business needs and outcomes. - Keep stakeholders informed of status related to the projects managed. Guide, support, and enforce adherence to organizational Software Development Methodology (SDM). - Lead a portfolio of complex change and project initiatives aligned to the strategy and vision of Shared Technology Services Group, including highly technical operational consulting, substantial budget and/or ROI, high visibility, long tail, many stakeholders crossing multiple functional groups. - Implement insurance products supporting personal lines (auto or HO) and commercial lines (commercial auto, property or general liability). - Lead the Information Technology Project team to implement a new product or enhance existing applications that support independent agents or direct consumers. Including but not limited to, front end applications for data collecting, rating, issuing or endorsing, integration of front end applications with company or vendor backend applications, databases or data warehouses and integration with 3rd party’s (credit, state DMV or LexisNexis). - Meet with business partners to establish budget for project deliverables and tracking progress to keep project within agreed upon budget. - Execute change and project management practices including planning for timelines and deliverables, establishing analytical structures to focus the work and developing big picture frameworks that shape the project approach for collaborators and stakeholders. - Managing system requirements, test procedures, and quality standards. Facilitating user acceptance testing and reviewing requirements with business owners and all other stakeholders. - Plan, execute and control projects, establishing realistic estimates and reporting metrics utilizing project planning and tracking tools. - Assess project risks and exposures, identify options and alternatives, make decisions, and implement corrective actions. - Leverage in-depth experience in the policy life cycle system testing. - Present project strategy, timelines, and progress to senior management on a weekly basis.    Qualifications: Demonstrated expertise in: - Developing detailed systems requirements documents using interviews, document analysis, requirements workshops, descriptions, use cases, and business process analysis - Developing time and cost estimates for project(s) and presenting a justification of time and cost estimate of project to the business. - Reviewing and analyzing project requests, evaluating business requirements, and identifying impacted areas for the development of technical solutions, analyzing proposed solutions for technical feasibility and negotiating with stakeholders for approval of best available solution. - Developing and Maintaining Project Plans (including tracking scope, schedule and cost) utilizing Project Management software. - Identifying project risks throughout the project lifecycle, recording discoveries, change controls, and updating project plans to reflect those activities. - Utilizing system development methodologies and lifecycles, i.e. Waterfall, Agile, etc. to implement solutions.   Additional Qualifications: - Property and Casualty experience working for an insurance company on personal lines (auto or HO preferred) or commercial lines (commercial auto, property or general liability). - Experience implementing insurance products supporting any of these lines of business noted above. Specifically, leading an IT project team working with business team to implement a new or enhance existing applications that support independent agents or direct consumers. Including any of the following: - Front-end applications for data collect, rating, issuing or endorsing. - Integration of front-end applications with company or vendor backend applications, databases or data warehouses.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs approximately 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   

At Plymouth Rock we care greatly about our team members and want our people to be happier with us than they could be anywhere else. As an HR team, we strive to bring this vision to life through clear communication, thoughtful policies, employee development, and trusted business partnership.   We are currently searching for a dedicated and passionate Human Resources Business Partner to join our team. This individual will work closely with employees, managers, and leaders to develop and execute on our people strategies. The ideal candidate will have experience in employee relations and/or performance management and be able to help shape HR priorities and best practices.   Essential Functions and Responsibilities: - Work with managers and leaders to bolster engagement and unlock employee potential - Manage and resolve employee relations issues professionally and prudently across the Enterprise - Partner with managers and employees to design, implement and monitor effective performance management plans - Collaborate with members of the HR team and other departments/vendors on key processes and initiatives (e.g. compensation planning, onboarding and training, promotions) - Lead or partner on HR communications tied to key job responsibilities - Oversee compliance initiatives (e.g. training, policies) as needed - Ability to create/leverage reports, customize for business needs, and communicate to peers and management teams - Support our teams from our Boston office four days per week Qualifications and Education: - Bachelor's degree in Human Resources, Business Administration, or a related field - Previous experience (4+ years) in HR or a related role - Excellent written and verbal communications skills - Strong communication and interpersonal skills - Ability to handle sensitive and confidential information with discretion. - Ability to exercise good judgment in complex situations - Comfortable leveraging data in the decision-making process - A desire to learn about the business groups you are supporting - Highly organized and a meticulous attention to details - Ability to problem solve in thoughtful ways - Comfortable managing multiple issues/projects/priorities at the same time - Proficiency in Microsoft Office applications #LI-PC1 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Facilities Services Manager will be responsible for facilities operations of Plymouth Rock’s two historic buildings in downtown Boston. You will oversee occupancy planning and move scheduling, physical security management, and other project based work.    Specific Responsibilities Include: - Plans, coordinates and schedules individual and departmental moves to ensure a smooth transition during the relocation process. - Supports construction project and move management. - Manages the day-to day operations of the physical security team for all public spaces. - Leads Crisis Management, Fire Warden and First Responder team coordination, training and drill activities. - Assists with managing the work order system to ensure prompt resolution and satisfaction. - Assists with annual budget process. - Assists with documenting standard operating procedures within the department.  - Provide oversight and coordination of 3rd party vendor services to include the bidding process.  - Perform special projects for the Chairman and CEO as assigned.  Qualifications: - Prior experience in project management and administration preferred. - Knowledge of building operations preferred. - Prior public police or military experience preferred. - Ability to handle highly confidential information. - Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential. #LI-PC1 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

                                              Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties: Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Willing to conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, Etc..) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation.  Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Possess strong organizational skills, able to demonstrate time management, has the ability to prioritize multiple tasks/duties, and be proficient in the utilization of all claims systems, Excel, Word and social media search engines. - Have strong communication skills both verbal and written. Provide strong customer service. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Capable of working independently without close supervision, high level of self-motivation, effectively manage workload while maintaining diary and focus on claims quality.  - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.  Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 3 - 5 years’ experience handling liability and/or Personal Injury Protection claims.  - 1 year of experience handling bodily injury or casualty claims. - Some litigation experience and knowledge of the New Jersey court system is preferred. - Knowledge of PA, CT or NY claims handling would be beneficial. - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred. Compensation Range: $55,000 to $70,000    About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

                                              Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties: Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Willing to conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, Etc..) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation.  Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Possess strong organizational skills, able to demonstrate time management, has the ability to prioritize multiple tasks/duties, and be proficient in the utilization of all claims systems, Excel, Word and social media search engines. - Have strong communication skills both verbal and written. Provide strong customer service. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Capable of working independently without close supervision, high level of self-motivation, effectively manage workload while maintaining diary and focus on claims quality.  - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.  Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 3 - 5 years’ experience handling liability and/or Personal Injury Protection claims.  - 1 year of experience handling bodily injury or casualty claims. - Some litigation experience and knowledge of the New Jersey court system is preferred. - Knowledge of PA, CT or NY claims handling would be beneficial. - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

                                                Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties: Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Willing to conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, Etc..) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation.  Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Possess strong organizational skills, able to demonstrate time management, has the ability to prioritize multiple tasks/duties, and be proficient in the utilization of all claims systems, Excel, Word and social media search engines. - Have strong communication skills both verbal and written. Provide strong customer service. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Capable of working independently without close supervision, high level of self-motivation, effectively manage workload while maintaining diary and focus on claims quality.  - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.  Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 3 - 5 years’ experience handling liability and/or Personal Injury Protection claims.  - 1 year of experience handling bodily injury or casualty claims. - Some litigation experience and knowledge of the New Jersey court system is preferred. - Knowledge of PA, CT or NY claims handling would be beneficial. - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

                                                Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc.  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture.  Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

                                                Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc.  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture.  Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

                                                Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc.  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture.  Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. Compensation Range: $70,000 to $95,000   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   In this position, the Senior Underwriter will be responsible for interpreting insured and agency analytics, work collaboratively across the organization, executing and creating processes to identify and address Rate Evasion. Identify potential areas of risk and working internally with Claims, Sales, Product and Customer Care and directly with insured and agencies to resolve findings. Reviewing and evaluating Massachusetts, New York, Pennsylvania, and New Jersey Automobile and personal Umbrella new business applications, renewals and endorsements for completion, accuracy and compliance with underwriting guidelines. Within company policy and guidelines, make underwriting decisions using appropriate tools and use independent judgement in accordance to given authority.    The ideal candidate will also provide underwriting support and direction to agencies to improve growth and profit objectives. This will include conducting High Loss Ratio agency activities and execute agency audits. Emphasis is placed on customer service, agency underwriting, and building relationships in support of corporate goals. This role will be focused on local state results and responsibilities may extend to all six state that Plymouth Rock operates   To meet the needs of our organizations and the clients we serve, your role will also be asked to support Customer Care inquiries, Endorsement processing, quoting and any other activities that will support the organizations success. Essential Functions and Responsibilities - Become a knowledge resource and thought leader for state regulator requirements, the firm’s products and underwriting guidelines and philosophy. - Support the development of new employees and existing associates through coaching and training in accordance with department procedures. - Become subject matter experts and actively asses process improvement opportunities; follow and support the documentation and maintenance of department procedures. - Develop enhanced tracking and reporting capabilities while delivering timely and accurate progress reports and monthly business results as required. - Identify and execute repeatable Rate Pursuit analytical process to evaluate insured’s and our agency force. - Constantly and consistently evaluate methods that will enable the firm to maximize premium collection. - Be available and approachable and thoughtfully address escalated issues, complaints, questions and inquiries. - Conduct agency audits to ensure compliance with underwriting guidelines. - Leverage Marketing & Analytics/System generated reporting to identify, investigate and potentially audit high loss ratio agencies. - Execute multiple Rate Pursuit, New Business and Renewal projects. This may include home inspections, new business policies, umbrella renewal questionnaires, driver discovery, questionable risk referrals and garaging analysis. - Work closely with the Claims department to evaluate trends and take appropriate Underwriting action. Act as a resources and work collaboratively to improve Questionable Risk lifecycle results. - Special projects as assigned. In their absence, may be asked to execute Team Lead duties. - Travel in support of audits and agency visits may be required. - Experience in analyzing and interpreting qualitative and quantitative data/results. - Excellent organizational and communication skills. - Exceptional analytical, critical thinking and problem solving skills. - Strong knowledge of customer care techniques and processes. - Excellent written and oral communication skills. - Ability to multitask and work under pressure. - Project Leadership skills. - Sound knowledge of Microsoft Office with excellent EXCEL skills Qualifications and Education - The ideal candidate will possess 3 – 5 years of relevant experience and 2+ years of underwriting experience - Personal Lines Auto and Umbrella experience preferred. - P&C License preferred and required within the first year of employment About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

The Paralegal will provide support to the New York House Counsel team to assist with all aspects of New York Bodily Injury practice, PIP litigation and arbitrations. The position requires a candidate with a strong attention to detail, experience in New York BI & PIP litigation and the ability to meet deadlines.   Essential Functions and Responsibilities: - Draft BI & PIP pleadings: including discovery demands, responses, motions, subpoenas, and EBT/EUO notices - Prepare BI & PIP arbitration submissions and supplemental submissions - Review/prepare NOI and jury demands - Prepare substantive summary judgment motions, including liability & threshold motions to dismiss and necessary affidavits  - Perform legal research on all aspects of personal injury litigation - Assist attorney(s) in preparing materials for trial including subpoenaing records & contacting witnesses for trial - Upload documents to AAA platform and file documents electronically via NYSCEF - Diary deadline dates, appearances, dates, etc. - Address client and/or claim inquiries and concerns - Perform basic fee schedule calculations pursuant to NYS Worker’s Compensation Fee Schedule - Experience with declaratory judgment actions in NY is a plus - Input and maintain information into case management system and ensure data integrity - Execute tactics to ensure workforce efficiency and adherence to schedules - Ability to perform the above duties independently and with minimal supervision - Handle special projects as they arise - Initiate and foster teamwork within the team to create and maintain an environment ofpartnership, quality service and superior organizational and analytical skills   Qualifications and Education: - College degree.Paralegal certificate preferred - Must have relevant legal and practical experience and knowledge of NY BI & PIP litigation and arbitration procedures - Must have strong verbal, written and interpersonal communication skills - Must be proficient with computer (Microsoft Word, Excel, Outlook) and phone skills - Applicant should be able to multi-task and prioritize work efficiently #LI-PC1   Compensation  range: $65,500-80,500   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

Claims Representative, Bodily Injury   In this position you will handle a pending que of automobile bodily injury losses, which includes minor to high severity bodily Injury, uninsured and underinsured motorists claims. The individual will be responsible for screening losses and determining coverage exposures. The ideal candidate will be familiar with comparative negligence and current state and federal regulatory laws. The position requires the ability to investigate, evaluate, and negotiate all aspects of automobile claims including all facets of the litigation process and the appropriate partnership with our inside and outside counsel.   Duties and Responsibilities: - Investigate motor vehicle accidents to determine coverage and liability of minor to high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses. - Maintain accurate reserves, including timely reserve adjustments. - Diligently manage loss adjustment expenses. - Communicate with policyholders, agents, underwriters, reinsurers and claims management. - Complete large loss reports, as necessary. - Retain expert vendors, as necessary, to aid in the investigation and evaluation of each claim. - Adherence to our best practices and litigation management guidelines. - Excellent problem solving, negotiation, organizational and prioritization skills. Job Requirements: - A college degree from an accredited university or a combination of experience and education - A minimum of three years auto claims handling experience - Adjusters license preferred - Insurance designations (CPCU, AIC SCLA etc…) is a plus - Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance. - Strong verbal and written communication skills - Litigation experience is preferred or a plus. - In-depth knowledge of customer service techniques and processes. - Ability to assist with special projects within the claims organization About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

    Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned. Qualifications and Education - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Bachelor’s Degree from a four-year college or university required and/or 3-5 years of equivalent experience. - Recent college graduates are encouraged to apply! About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities. Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings. - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT). Qualifications and Education - Bachelor's degree preferred and a minimum of 3 years of auto claims appraisal experience. - Must have valid drivers license and favorable driving record. - Appraisal license preferred.  - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Virtual Auto Estimator will complete estimates from photos or video submitted by customers and or body shops. They will use this information to process claim payments as necessary. Essential Functions and Responsibilities - Work in a Team Environment with our Virtual Estimating Team - Provide exceptional customer service ensuring that public relations are maintained at all times. - Efficiently write accurate estimates based on photos and videos meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Document claim files with notes, evaluations and decision making process. - Process claim payments as necessary. - Evaluate vehicle condition for Total Loss Settlements. - Adhere to state regulatory compliance. Qualifications and Education - A bachelor’s degree from a four year college or university - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Excellent communication (verbal and written) skills. - Strong customer service skills. - A valid driver’s license is required. - Obtaining Appraisal Licenses required for certain states.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! This position is responsible for the handling of Auto Property Total Loss Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. Strong customer service, organizational, math, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.   Essential Functions and Responsibilities - Negotiates and communicates all first and third-party total loss settlements per company and state guidelines. Multi Jurisdictions to include: NY, NJ, PA and CT (when licensed) - Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners. - Has a basic understanding of vehicle financing/leasing. - Reviews damage estimates to confirm vehicles are total losses. - Documents all settlements and actions in the claim file system.   - Works directly with salvage vendor to move first-party vehicles and obtains salvage bids on third-party vehicles. - Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review, and/or referral when appropriate. - Escalates claims to the supervisor that are not moving in a positive direction. - Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously. - Quickly adjusts to fluctuating workload. - Keeps insureds and claimants updated on the status of the claim and emerging issues. - Acts as an intermediary between the Company, preferred vendors, and customers. Resolves all disputes that may arise. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, laws, and regulations pertaining to claims handling. - Prepares payments to vehicle owners, banks, and lease companies. - Participate in catastrophic claim handling as requested/needed. - Obtain State Licenses as needed. - Other duties as assigned. Qualifications and Education - College degree or equivalent experience. - General knowledge of vehicle nomenclature. - Working knowledge of Microsoft Office Suite products. - Comfortable conducting searches on popular auto sales sites to validate availability and pricing if necessary. About the Company  The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   This position's primary responsibility is to service, counsel and retain existing personal automobile, homeowners, umbrella and flood insurance policyholders.   Essential Functions and Responsibilities - Develop and maintain complete product knowledge of all three lines of business (Auto, Homeowner and Umbrella) and for all states across all regions (NJ, PA, MA, CT and NH). - Accurately enter and update policy information into the various processing systems and handle phone inquiries regarding coverage and premiums. - Deliver first call resolution and a low customer effort. - Demonstrate high energy and motivation to follow up and take ownership. - Maintain flexibility and demonstrate the ability to work under pressure. - Meet and/or exceed the expectation of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - Quote and sell new personal lines products to prospective clients, up-sell and cross-sell existing clients via phone, internet and written request. - Conduct periodic renewal reviews with policyholders and provide recommendations to address potential insurance gaps. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Identify and resolve potential underwriting issues in new and existing business. - Develop and foster Agent/Company Relationships. - Update marketing and various management tracking reports as assigned. - Engage in proactive team efforts to achieve departmental and company goals. - Demonstrate willingness and ability to learn new functions within the Customer Solutions Center. - Assist other departments when the need arises. - Perform other duties as assigned. Qualifications and Education - Above average interpersonal, listening, communication, and organizational skills. - Good analytical and decision making skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Intermediate MS Office skills required. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. - Ability to handle multiple tasks simultaneously. - Must have excellent interpersonal skills and possess the ability to work independently and in a team environment. - Must achieve and maintain published call and transaction quality processing standards. - Must be able to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - Excellent written and telephone skills required; clear enunciation and oral communication skills required. - Strong attention to detail required. - The ability to work full-time flexible or changing schedules is a critical aspect of this department. - Hours of operation are 8:00 am-7:00 pm Monday-Friday. - Superior attendance record required. - Spanish-language fluency a plus. - Sales-related experience a plus. - Bachelor's degree (B. A.) from a four-year college or university; or two to three years related - Personal Lines experience and/or training; or equivalent combination of education and experience. - NJ Property and Casualty license About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI