Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!    We’re currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.   Essential Functions and Responsibilities - Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. - Ensure first call resolution, making the customer experience as seamless as possible. - Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). - Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. - Utilize your analytical and decision-making skills to address policy changes and corrections effectively. - Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. Qualifications and Education - Strong interpersonal, communication, and organizational skills. - Analytical mindset with good decision-making abilities. - Proficiency in computer skills and data entry. - High motivation to take ownership and follow up on tasks. - Flexibility to adapt to a fast-paced, changing environment. - Ability to work weekdays and rotational Saturdays. - High school diploma required, college degree is a plus! - Spanish language proficiency is a plus! What We Offer - A supportive and empowering work environment where your contributions are valued. - Opportunities for growth and development. - Competitive compensation and comprehensive benefits package. - 4 Weeks of Paid Time Off. - Paid Training, Licensing, and additional certifications. - Tuition and Wellness Reimbursement programs. About the Company  The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI 

The Business Intelligence Supervisor is responsible for developing methods and leading analytical reviews of operational workflows and lifetime profitability to measure operational and marketing channel effectiveness, and ensure adequate profitability for the business being written by the Direct Group. The person is responsible for creating analytics, databases and performance metrics required to achieve these goals.  In addition, the person will work closely with the Business Intelligence Director to help determine ongoing priorities for the unit.   Essential Functions and Responsibilities - Has a strong understanding of insurance concepts such as financial P&Ls, expense ratios, rate level indications, loss ratio trends, and marketing funnel metrics and to get familiar with internal workflows (i.e. underwriting, sales and claims handling). - Identify creative reporting solutions, including ad-hoc analysis that facilitates effective measurement of operational effectiveness. Upgrade existing reports to increase efficiency of distribution, reduce redundancy across reports and to improve ease of presentation. - Collaborate with other analytical teams throughout the enterprise to review insights from recent analytical exercises. - Effectively uses available front end reporting tools, data systems and information gathered from different areas throughout the company to analyze business issues. Communicate results to management.  - Work with large databases from Production Data warehouse. Collaborate with data teams to leverage tools and techniques developed for effective data extraction, transformation and loading (ETL). - Build automated reporting and analytical tools, which includes a) queries that extract and summarize data from our data warehouse and b) procedures that integrate this data into dynamic workbooks allowing for multiple levels of analysis. - Proven ability to work independently with other departments to lead assigned analytical exercises, as well as present observations and recommendations to a wide variety of stakeholders. This includes: - Gaining subject-matter expertise to independently drive the analysis - Deploying the appropriate analytical techniques to yield practical insights - Effective presentation and communication skills   Qualifications and Education - Demonstrated problem solving experience gained through related coursework and work experience. BA/BS degree in quantitative field of study. - Several years of Property and Casualty Insurance experience required.     - Analytical problem solver with a high level of intellectual curiosity and attention to detail. Prior Product or Actuarial experience desired.                                  - Strong programming/query experience in SQL Server and Tableau report building. - Proficient with all Microsoft Office products. - Three or more years of experience with relational database tools and concepts.              - Demonstrated experience leading projects from start to finish with a high degree of autonomy. - Excellent verbal and written communication skills. - Collaborative nature, but also has the ability to work independently and efficiently on a high volume of tasks.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  #LI-DNI

The Crashbuster Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Appraisals will be completed at residences, work places, and repair shops.  This position is located in our New Jersey office with appraiser working remotely in their assigned territory of Southern New Jersey.    Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all New Jersey state regulations. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines.   Qualifications and Education - College preferred and a minimum of 3 years of auto claims appraisal Exp. - Related claims experience or a thorough knowledge of automobile parts. and repair techniques, terminology and vehicle construction. - Must be organized and possess the ability to work independently with limited Supervision. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Territory – New Jersey Burlington and Mercer Counties - Must have valid driver’s license and favorable driving record. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills - Additional State Appraiser Licenses a Plus   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business. Essential Functions and Responsibilities - Performs data mining and data cleansing tasks. - Prepare datasets for modeling through balancing and validation. - Produces predictive models which enable the creation of rating plans and evaluation of risk. - Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling. - Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings - Communicates to diverse audiences, including technical and non-technical. - Manages projects of moderate complexity. - Supports modeling requests made by other departments. - Works closely with others to gain strong understanding of insurance concepts and processes. - Perform other job-related duties as assigned. Qualifications and Education - Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills. - Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.). - Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems. - Excellent written and oral communication and presentation skills. - Self-starter, critical thinking and strong individual contributor. - Solid understanding of database principles and experience working with large databases. - Knowledge of auto insurance will be a plus. - Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred - Masters in economics, statistics, or related field required, PhD preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

This position will be part of the Direct Group Financial Planning & Analysis (FP&A) team and has the overall responsibility in financial analysis, decision-making, and strategic planning within the Direct Group organization.  We are looking for a self-motivated individual with excellent financial and technical skills to join our team.  Essential Functions and Responsibilities - Monthly review and distribution of Direct Group results, including validations with analysis as required. - Manage the budget and monthly forecast processes for the entire Direct Group operation. - Develop and monitor reports to track key performance indicators and financial metrics against targets. Identify variances, and provide insightful analysis and recommendations to drive improvements and optimize financial outcomes. - Collaborate with various departments, including FP&A, corporate finance, operations, and executive management and actively engage in these cross-functional meetings to provide financial insights and recommendations, and contribute to strategic discussions. - Utilize SQL to retrieve financial and operational data from databases for analysis as required. - Utilize Tableau or other BI visualization tools available to present financial data and analysis of results in a clear and concise manner, enabling our business to easily understand and interpret the information. - Identifies opportunities to streamline financial processes, enhance data quality and accuracy, and automate routine tasks. - Partner with financial planning and analysis team and various department colleagues to analyze cost/benefit investments to achieve desired revenue growth targets. - Perform special analyses to support strategic business decision making. - Perform other duties as assigned by the department head. Qualifications and Education - Top notch analytical and problem-solving skills. - Able to clearly link financial results to performance drivers, generate alternatives, and drive positive change. Strong foundation in financial analysis, including knowledge of financial statements, budgeting, forecasting and variance analysis. - Working knowledge of SQL and experience working with BI visualizations tools or Charts in Excel.     - Proficient with MS-Office applications. Expert-level Excel. Basic knowledge of Workday or Adaptive Insights is a plus.  - Demonstrated proficiency with financial modeling. - Time management and the ability to switch between projects quickly and meet deadlines. - Advanced project management and process improvement skills. - Ability to anticipate, identify, and resolve complex financial issues. - Process-orientation with continuous improvement mindset. - Excellent communication skills with ability to communicate complex financial issues in a clear/concise manner. - Bachelor's degree in Accounting, Finance, Mathematics or other quantitative discipline from a four-year college or university. - 1-4 years of relevant FP&A experience. - Project management experience with exposure to continuous improvement methodologies and tools. - Insurance industry experience (Life or P&C) preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

We are looking for a Senior Corporate Recruiter to join our enthusiastic and fast pace team. In this role you will be responsible for full lifecycle external recruitment as well as internal talent mobility across the enterprise. You will partner with hiring managers across different departments to fill their highly specialized roles. If you thrive on building connections, have a keen eye for top talent, and excel in a fast-paced environment, we want to hear from you!   Essential Functions and Responsibilities - Source and identify highly competitive candidates for key roles. - Screen candidates, schedule interviews and coordinate follow up interviews. - Use passive and direct sourcing techniques and seek new methods and innovative solutions to identify and attract prospective candidates and build pipeline. - Develop and maintain understanding of recruitment best practices, as well as understanding of Plymouth Rock businesses. - Manage background check and reference process for all candidates. - Develop long-term relationships with potential candidates and update our internal applicant tracking system to document and track data. - Represent and differentiate Plymouth Rock to external candidates by effectively describing our unique place in the industry. - Perform other duties as assigned. Qualifications and Education - Proven track record of success recruiting for senior level and technical roles required - Significant experience recruiting for roles that require sponsorship.  - BA/BS Degree in Human Resources or business-related field of study required. - 5+ Years of corporate recruiting experience, preferably in a senior or lead role, required. - Advanced level experience using LinkedIn and other social media platforms for candidate sourcing. - In-depth knowledge of recruitment best practices, sourcing techniques, and candidate assessment methods. - Demonstrated ability to understand, respect and communicate with all levels. - The ability to handle multiple priorities in a rapidly changing environment. - Results oriented, strong communicator, strong work ethic. - High energy, team player with a sense of humor. - Excellent communication, influence management, and negotiation skills. - BA/BS Degree in Human Resources or business-related field of study. - SHRM Certification preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI-DNI 

The Virtual Auto Estimator will complete estimates from photos or video submitted by customers and or body shops. They will use this information to process claim payments as necessary. This position will sit onsite in our Woodbridge, NJ office! Essential Functions and Responsibilities - Work in a Team Environment with our Virtual Estimating Team - Provide exceptional customer service ensuring that public relations are maintained at all times. - Efficiently write accurate estimates based on photos and videos meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Document claim files with notes, evaluations and decision making process. - Process claim payments as necessary. - Evaluate vehicle condition for Total Loss Settlements. - Adhere to state regulatory compliance. Qualifications and Education - A bachelor’s degree from a four year college or university - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Excellent communication (verbal and written) skills. - Strong customer service skills. - A valid driver’s license is required. - Obtaining Appraisal Licenses required for certain states.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned. Qualifications and Education - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Bachelor’s Degree from a four-year college or university required and/or 3-5 years of equivalent experience. - Recent college graduates are encouraged to apply! About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

The Team Lead will be responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization. The team lead will create a culture that embodies our brand and work collaboratively with supervisors to utilize its full resources to drive an efficient organization in delivering the highest quality. They must be a problem solver who demonstrates the highest standard of quality service, flexibility, commitment and courtesy in dealing with customers and co-workers. The Team Lead will be involved in all lines of business and in many cases may represent the Supervisor or Director of Customer Solutions.   Essential Functions and Responsibilities - Foster an environment that is team oriented, customer responsive and quality driven - Develop staff through real-time feedback, coaching, and ongoing training - Identify key trends and implement process for communicating, tracking, and resolving root cause - Proactively assist in call handling and processing of daily department workload to ensure we meet service standards - Monitor queues to ensure associates remain available for our customers - Develop, coach and train new employees and existing associates in accordance with department service objectives, regulatory changes, and major process improvements - Assist in documenting and maintaining department procedures - Become subject matter experts of department procedures, guidelines and provide feedback and input into potential enhancements - Be available and approachable to address thoughtfully complaints, questions and inquiries - Function in supervisory capacity when the supervisor is unavailable or/and out of office - Capable of working independently with minimal supervision - Set a professional example in both approach and work ethic - Team lead should be available to work all shifts including a rotating Saturday shift - Other duties and special projects as assigned Qualifications and Education - A four year college degree and P&C license is preferred - Prior or current experience in a customer facing role - Plymouth Rock product knowledge is preferred and underwriting experience is a plus - Ability to adapt and remain positive in an ever changing environment - Excellent organizational skills - Exceptional analytical, critical thinking and problem solving skills - Excellent written and oral communication skills - Ability to multi-task and work in fast paced environment - Ability to listen and demonstrate good judgment while providing superior service - Excellent technical skills required, including the Microsoft Office Suite   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

  We are ready to invest in you through our paid licensing program and sales training.   Inside Sales Representatives make it their mission to ensure a productive and positive customer experience. We pride ourselves on being able to develop goal-oriented people into highly productive Inside Sales Representatives. If you have a competitive spirit, positive attitude and excellent interpersonal skills this might be the perfect fit. Don’t worry if you don’t have the experience, we will provide the necessary tools and techniques needed for success.   Why should you become an Inside Sales Representatives? - Competitive base salary and impressive bonus opportunities - Excellent benefits and a company-sponsored 401K - All expenses paid for testing, licensing and training - A corporate culture that cares about and values you as an employee - Supportive and motivating coaching to help you succeed Essential Functions and Responsibilities   - Handle generated calls in an effort to quote and sell personal lines insurance products, such as automobile and home insurance, for Plymouth Rock and its affiliate companies. - Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves. - Maintain product knowledge for all lines of business and products written. - Document all prospect information, communication, quote and sales data into computer systems. - Able to work any full time shift between the hours of 11:00am-7:15pm Monday – Friday and one Saturday per month from 10:00am–3:00pm. Qualifications and Education   - Excellent communication, organizational and interpersonal skills. - Strong attention to detail and follow through. - Microsoft Products proficiency (Word and Excel). - Prior sales and/or insurance experience is a plus. - Must obtain a NJ Property & Casualty Insurance Producer License within first 4 weeks of employment. (You will receive fully paid training and we will sponsor you for your insurance license). - Recent college grads encouraged to apply!   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

This position is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act along with other States such as NY and Mass. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigates and interprets policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyzes the investigation to determine proximate cause, negligence, and damages. Evaluates and adjusts reserves as necessary. - Prepares dispatch instructions for field personnel to inspect vehicles. - Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintains an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advises insureds, claimants, brokers on the status of the claim. Acts as an intermediary between the Company, preferred vendors and customers. Resolves all disputes that may arise. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Other duties as assigned. Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

In this fast-paced role, the Personal Injury Protection Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.  Essential Functions and Responsibilities - This position will handle Personal Injury Protection claims in multiple states. - The Personal Injury Protection Claim Representative will receive between 3 to 5 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary. - The Personal Injury Protection Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.   Qualifications and Education - 3-5 years of Personal Injury Protection claims handling experience is required.  - A Bachelor’s degree from an accredited four-year college or university is a plus. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.         #LI-DNI 

In this vital role the Nurse Case Representative medically manages the treatment of our customers injured in an automobile accident in accordance with state and company guidelines.   Essential Functions and Responsibilities - Medically manage individual injuries by obtaining and assessing medical information related to the injury - Document case activities and action plans - Respond to incoming phone calls and faxes on a timely basis to ensure statutory timeframes are met and excellent customer service is provided - Work closely with Medical Directors and the treating providers to assess, implement, and evaluate medical treatment provided to the injured person  - Schedule independent medical examinations - Address all aspects of medically managing the claim - Candidate must have the ability to multitask in time sensitive situations - Candidate must have strong organization, verbal and written communication skills and have the ability to work in a team environment - May be required to perform field visits where necessary  Qualifications and Education - Current New Jersey / New York RN or LPN license - Organized, motivated, self-starter - Excellent medical assessment skills - Minimum of 2 years clinical experience - Proficient in navigating through multiple system applications - Prior utilization review experience from a NJ/NY Automobile, Workers Comp, or Managed Care company is a plus. About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI-DNI 

The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc.  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture.  Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Data Scientist intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business. Essential Functions and Responsibilities - Performs data mining and data cleansing tasks. - Prepare datasets for modeling through balancing and validation. - Produces predictive models which enable the creation of rating plans and evaluation of risk. - Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling. - Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings - Communicates to diverse audiences, including technical and non-technical. - Manages projects of moderate complexity. - Supports modeling requests made by other departments. - Works closely with others to gain strong understanding of insurance concepts and processes. - Perform other job-related duties as assigned. Qualifications and Education - Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills. - Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.). - Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems. - Excellent written and oral communication and presentation skills. - Self-starter, critical thinking and strong individual contributor. - Solid understanding of database principles and experience working with large databases. - Knowledge of auto insurance will be a plus. - Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred - Masters in economics, statistics, or related field required, PhD preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Claims Representative is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. This individual will work within our “Complex PD Claim Unit”.  They will need to provide a high level of customer service while exercising patience throughout the process. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.  Comparative negligence claim handling experience is a must. The position is available in Parsippany or Uniondale.   Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim - Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise. - Ensure that service, loss and expense control are maintained at all times - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Handle our customer focused phone environment. - Other duties as assigned Qualifications and Education - Bachelor’s degree and a minimum of 3 years related PD claim experience, specifically including comparative negligence auto loss claims. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Able to prioritize and handle multiple tasks. - Excellent communication, organizational and customer service skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Lead Data Scientist takes a lead role in assigned data science initiatives with limited supervision. He/she will be independently responsible for full-cycle of model development, deployment and monitoring to enable future growth and profitability for our book of business through appropriate pricing, underwriting of risk and other related disciplines. Essential Functions and Responsibilities - Produces complex predictive models enabling the creation of rating plans and evaluation of risk and profitability. - Identifies drivers of insurance costs, understanding the economics of customers’ behavior and estimating the expected losses for segments of risks using advanced statistical and analytical techniques on large data sets. - Develops studies that evaluate new business models for customer retention and growth initiatives as well as estimate the lifetime value of customer segments. - Participates in the development of the overall analytical framework to support the company’s strategy for growth - Takes active role in innovation - Mentors junior members of the team - Communicates analysis, strategy and recommendations to diverse audiences, including technical and non-technical. - Collaborates with upper management to assess the potential effects of proposed solutions and incorporates these considerations into recommendations. - Advanced skills and training in predictive modeling, data mining and other quantitative and research analytics (Non-Linear Regression Analysis, Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Decision Trees, Non Parametric estimations, etc.). - Ability to apply various predictive modeling techniques to develop solutions to various real-world problems. - Hands-on experience developing and delivering structured, methodology projects. - Exceptional programming ability in SAS, SQL, R, Python or other programming languages. - Excellent written and oral communication and presentation skills. - In-depth understanding of database principles and experience working with large databases. - Ability to influence and guide across departmental boundaries. Qualifications and Education - 3 or more years of experience developing and implementing multivariate predictive models using GLM and other statistical methods. PhD in economics, statistics, or related field required. - Or in the alternative, a Master’s degree in Statistics, Engineering, Mathematics, Economics, or a related field (foreign educational equivalent accepted) and five (5) years of experience as indicated above. - High level of organizational and project management experience handling multiple projects simultaneously. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI