Plymouth Rock Assurance

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Job Locations US-FL-Altamonte Springs
As we navigate through this challenging time, Plymouth Rock is actively hiring people to join our motivated sales department. We are ready to invest in you through our paid licensing program and sales training, while following all state shelter in place guidelines. You will start your Inside Sales Representative role at home and then transition to working in our Altamonte Springs, FL office once the restrictions are lifted. Inside Sales Representatives make it their mission to ensure a productive and positive customer experience. We pride ourselves on being able to develop goal-oriented people into highly productive Inside Sales Representatives. If you have a competitive spirit, positive attitude and excellent interpersonal skills this might be the perfect fit. Don’t worry if you don’t have the experience, we will provide the necessary tools and techniques needed for success. Why should you become an Inside Sales Representative? - Competitive base salary and impressive bonus opportunities - Excellent benefits and a company-sponsored 401K - All expenses paid for testing, licensing and training - A corporate culture that cares about and values you as an employee - Supportive and motivating coaching to help you succeed Essential Functions and Responsibilities - Handle generated calls in an effort to quote and sell personal lines insurance products, such as automobile and home insurance, for Plymouth Rock and its affiliate companies. - Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves. - Maintain product knowledge for all lines of business and products written. - Document all prospect information, communication, quote and sales data into computer systems. - Able to work any full time shift between the hours of 11:00am-7:15pm Monday – Friday and one Saturday per month from 10:00am–3:00pm. Qualifications and Education - Excellent communication, organizational and interpersonal skills. - Strong attention to detail and follow through. - Microsoft Products proficiency (Word and Excel). - Prior sales and/or insurance experience is a plus. - Must obtain a NJ Property & Casualty Insurance Producer License within first 4 weeks of employment. (You will receive fully paid training and we will sponsor you for your insurance license). - Recent college grads encouraged to apply! About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Sales
ID
2020-1442
Job Locations US-NJ-Woodbridge
Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Essential Functions and Responsibilities  - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday Qualifications and Education  - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision making skills. - Excellent computer/data entry and general math skills. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Willingness and ability to learn new functions within the Customer Solutions Center. - The ability to communicate in Spanish is a plus! - College degree and/or NJ Property & Casualty license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Service
ID
2020-1441
Job Locations US-NJ-Woodbridge
The Data and Applications Specialist will be expected to implement and support robust business reports, applications and solutions. In addition, they will be expected to maintain awareness of new technologies and best practices.  This position works directly with the assigned Business unit which in this case is the Claims Department.  Essential Functions and Responsibilities - Reading, transforming and analyzing data - Maintaining datasets according to best practices - Producing reports using SQL Server, SSIS and Tableau - Interfacing with processes and applications via multiple methods (SQL, FTP, API, etc.) - Translate business needs into technical requirements - Work with the claims team to implement solutions - Data and Report Validation - Participate in project work with IT Department to implement Claim technology initiatives - Ad-hoc work as required Qualifications and Requirements - A bachelor's degree (B. A.) from four-year College or university. - Minimum 2-3 years of experience in SQL Server design and development. (DB2 a plus) - Minimum 1-2 years of experience in Integration experience (API/Web Service/ETL/Batch) - Minimum 1-2 years of experience in ASP.NET using VB.Net or C#. - Extensive knowledge of T-SQL programming including writing complex queries, stores procedures and functions. - Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. - Analytical and problem-solving abilities, with keen attention to detail. - Experience with SSAS a plus - 1-2 years’ experience with SSIS package development a plus. - Business Intelligence design and development a plus (preferably using Tableau) - Strong written and oral communication skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Data, Applications & Analytics
ID
2020-1439
Job Locations US-NJ-Woodbridge
Our customer care representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents. Essential Functions and Responsibilities - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and a low customer effort. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - Willingness and ability to learn new functions within the Customer Solutions Center. Qualifications and Education - The ability to work flexible or changing schedules is a critical aspect of this department. Hours of operation are 8:00 am-7:00 pm Monday-Friday. - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision-making skills. - Excellent computer/data entry and general math skills. - The ability to communicate in Spanish is a plus! - College degree and/or PC license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Solutions
ID
2020-1438
Job Locations US-NJ-Woodbridge
As we navigate through this challenging time, Plymouth Rock is actively hiring people to join our motivated sales department. We are ready to invest in you through our paid licensing program and sales training, while following all state shelter in place guidelines. You will start your Inside Sales Representative role at home and then transition to working in our Woodbridge, NJ office once the restrictions are lifted. Inside Sales Representatives make it their mission to ensure a productive and positive customer experience. We pride ourselves on being able to develop goal-oriented people into highly productive Inside Sales Representatives. If you have a competitive spirit, positive attitude and excellent interpersonal skills this might be the perfect fit. Don’t worry if you don’t have the experience, we will provide the necessary tools and techniques needed for success. Why should you become an Inside Sales Representative? - Competitive base salary and impressive bonus opportunities - Excellent benefits and a company-sponsored 401K - All expenses paid for testing, licensing and training - A corporate culture that cares about and values you as an employee - Supportive and motivating coaching to help you succeed Essential Functions and Responsibilities - Handle generated calls in an effort to quote and sell personal lines insurance products, such as automobile and home insurance, for Plymouth Rock and its affiliate companies. - Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves. - Maintain product knowledge for all lines of business and products written. - Document all prospect information, communication, quote and sales data into computer systems. - Able to work any full time shift between the hours of 11:00am-7:15pm Monday – Friday and one Saturday per month from 10:00am–3:00pm. Qualifications and Education - Excellent communication, organizational and interpersonal skills. - Strong attention to detail and follow through. - Microsoft Products proficiency (Word and Excel). - Prior sales and/or insurance experience is a plus. - Must obtain a NJ Property & Casualty Insurance Producer License within first 4 weeks of employment. (You will receive fully paid training and we will sponsor you for your insurance license). - Recent college grads encouraged to apply!  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Sales
ID
2020-1437
Job Locations US-NJ-Woodbridge
The Customer Solutions Supervisor is responsible for leading a team of Customer Service Representatives to achieve the highest level of customer service possible and ensure departmental goals are achieved.  The Supervisor must lead by example, demonstrating the highest standard of quality service, commitment and courtesy in dealing with customers, agents and co-workers. Essential Functions and Responsibilities - Fosters an environment that is team oriented, customer responsive, and quality driven. - Trains, guides, monitors, and develops associate performance to improve the customer experience.  Acts as a change agent to develop representatives to achieve company goals. - Conducts side by sides/observations and provides overall support on the floor (escalations, and questions). - Completes monthly call and transaction quality review; facilitates coaching sessions; creates developmental action plans and performance evaluations. - Approves and submits accurate timesheets and reviews attendance records. - Identifies and communicates trends to the Customer Service Director, makes recommendations, initiates and participates on project teams to improve processes/procedures. - Builds effective working relationships with peers; counterparts; and members of other functional areas of the company to encourage a team focus on implementing/supporting/achieving business goals and objectives. - Auto, Home and Umbrella application and renewal underwriting oversight to ensure compliance with state law, regulations and company placement according to our guidelines. - Increase team productivity, flexibility and knowledge to respond to changing business and customer needs. - Identify and participate in the enhancement of policy writing and quotation/sales systems to streamline processes, reduce manual intervention and improve ease of business. - Guide team ensuring accurate quality work, efficient workflow solutions, effective underwriting practices and superior customer service. - Managing profitability through processes including rate pursuit, fraud and product/guideline recommendations. Qualifications and Education - A bachelor’s degree from a four-year college or equivalent work experience. - Experience in a leadership position or previous supervisory experience. - Strong customer service and/or underwriting background required. - Excellent computer and software skills are required, including Microsoft Word and Excel. - Able to work independently, but equally effective in a team. - Must obtain an NJ Property and Casualty Insurance producer license. - Maintain continuing education requirements for the Property & Casualty license obtained.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Service
ID
2020-1436
Job Locations US-NJ-Woodbridge
The Senior Data Scientist independently develops statistical models that will enable future growth and profitability for our book of business through appropriate pricing and underwriting of risk. He/she is responsible for the formulation of statistical models and direct application of models to address insurance business issues. Essential Functions and Responsibilities - Produces complex predictive models which enable the creation of rating plans and evaluation of risk and profitability. - Develops studies that evaluate new business models for customer retention and growth initiatives as     well as estimate the lifetime value of customer segments. - Identifies drivers of insurance costs, understanding the economics of customers’ behavior and estimating the expected losses for segments of risks using advanced statistical and analytical techniques on large data sets. - Develop or participate in the development of the overall analytical framework to support the company’s strategy for growth - Communicates analysis, strategy and recommendations to diverse audiences, including technical and non-technical. - Collaborates with upper management to assess the potential effects of proposed solutions and incorporates these considerations into recommendations. - Manages projects of high complexity. - Perform other job-related duties as assigned. - Advanced skills and training in predictive modeling, data mining and other quantitative and research analytics (Non-Linear Regression Analysis, Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Decision Trees, Non Parametric estimations, etc.). - Ability to apply various predictive modeling techniques to develop solutions to various real-world problems. - Hands-on experience developing and delivering structured, methodology projects. - Exceptional programming ability in SAS, SQL, R or other programming languages. - Excellent written and oral communication and presentation skills. - In-depth understanding of database principles and experience working with large databases. - Ability to influence and guide across departmental boundaries. Qualifications and Education - 3 or more years of experience developing and implementing multivariate predictive models using GLM and other statistical methods. PhD in economics, statistics, or related field required. - Or in the alternative, a Master’s degree in Statistics, Engineering, Mathematics, Economics, or a related field (foreign educational equivalent accepted) and five (5) years of experience as indicated above. - High level of organizational and project management experience handling multiple projects simultaneously About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    
Category
Product
ID
2020-1433
Job Locations US-PA-Pittsburgh
The Business Development Representative is accountable for the daily management and business relationship between the Company and a specific group of independent agents. The area of coverage is Western Pennsylvania with a primary focus on the following counties: Allegheny, Butler, Washington, Westmoreland, Erie, Armstrong, and Indiana. Responsibilities include appointing new independent agencies, establishing and managing agent’s annual business plans against the Company’s strategic business goals, implementing and monitoring various sales programs, and training all levels within the agency regarding specific rating and service functions. The Business Development serves as the liaison between all the functional departments within the Company and our agents, thereby maintaining the relationship between Company and Agent. Essential Functions and Responsibilities - Accountable for developing production goals and commitments for each agent based on their individual action plan. - Accountable to document, manage and monitor production results against budgeted production goals both individually by agent and for the marketing territory, communicate results to agents, and modify agent behavior to achieve production goals. - Develop, implement and monitor sales programs and campaigns within each agency. - Review the profile of each agent’s book of business against the Company’s overall book to develop individual action plans for improvement. Establish and manage a defined follow up plan to monitor results. - Prepare territory reviews. - Implement target market information to agents both with respect to preferred acquisition sources and risk characteristics. - Identify and communicate service problems to the appropriate internal staff, address and resolve the issue, and communicate the resolution to the agent. - Visit 3-4 Agents daily in person or virtually to provide all the servicing needs for each assigned agent. - Develop and maintain a thorough and in-depth knowledge of all company products, guidelines, and procedures in order to provide training for rollover, new business submissions, and company philosophy. - Maintain an understanding of the regulatory issues regarding Pennsylvania auto & home insurance. - Gather current competitive and marketing information on our competitors, communicate changes to the internal staff, and analyze and interpret these changes and their possible impact to the company. - Prospect new agents based on our current appointment goals. - Analyze and prepare the profiles of agents interested in appointments. - Communicate decisions back to the prospect. - Perform other duties as assigned. Qualifications and Education - 3+ Years of experience working with Independent Agents required. - Bachelor's degree (B. A.) from a four-year college or university and/or a minimum of 5 years of overall Insurance experience required. - Strong Personal Lines product knowledge preferred. - CIC or CPCU designations a plus. - Reside in the Pittsburg metro area. - Proven sales skills. Must have the ability to close or complete the sale. - Strong communication skills both orally and written. - Ability to perform presentations in a large group or work one-on-one at all levels. - Strong interpersonal skills. Ability to manage change and conflict. - Ability to work independently, away from the office. Must be focused and self-motivated. - Ability to interpret, assimilate, and translate data. - Strong organizational skills. Attention to detail. - Proficient personal computer skills including e-mail, record keeping, word processing, Excel, Powerpoints sheets, etc., and insurance experience preferred. - Must have valid driver’s license and favorable driving record. - While Western Pennsylvania will be a primary focus, candidate will be expected to travel outside of this area as expansion occurs. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    
Category
Marketing
ID
2020-1431
Job Locations US-NJ-Mt. Laurel
This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advise insureds, claimants, brokers on the status of the claim. Act as an intermediary between the Company, preferred vendors and customers. Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Other duties as assigned. Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2020-1427
Job Locations US-NJ-Woodbridge
This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advise insureds, claimants, brokers on the status of the claim. Act as an intermediary between the Company, preferred vendors and customers. Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Other duties as assigned. Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2020-1426
Job Locations US-PA-Horsham
This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advise insureds, claimants, brokers on the status of the claim. Act as an intermediary between the Company, preferred vendors and customers. Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Other duties as assigned. Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Claims
ID
2020-1425
Job Locations US-NJ-Woodbridge
  This newly created position will bring together and interact with business groups and IT to define and improve the process to assure accurate agency management through all systems including but not limited to reporting, regulatory, compensation and compliance. This role is responsible for defining the coordination of all projects that impact agency management processes and controls, including the Agency Data Repository System (ADR) to efficiently interact with all upstream and downstream systems. You will work with Legal, IT, Finance, Product and other business groups as appropriate.   Specifically this position will: - Lead the design and planning, for new programs (product, company, state) relating to agency management processes. - Define any business impacts and resource requirements - Collaborate with IT to develop and implement full scale project plans - Manage project scope and budget to meet goals - Manage project resource allocation across business groups - Plan and schedule project timelines and dependencies in concert with IT Project management. - Provide direction and support to project team - Monitor and report on progress of the project to all stakeholders - Manage project changes and interventions to achieve project outputs - Communicate process changes to all business groups and ensure all groups are trained on updates. - Understand and communicate all downstream system effects of new process/projects.   Required Skills and Abilities: - Critical thinking and problem solving skills, with ability to work a project end to end. - Exceptional oral and written communication skills. - Demonstrated strong work experience in project management capacity. - Knowledge of project management techniques and tools. - Proven experience in strategic planning, decision making and change management. - Knowledge of insurance company internal and backend systems/processes preferred. - Planning and organizing. - Influencing and leading. - Advanced computer skills, including proficiency with Microsoft Office suite, and vendor platforms related to job functions. SQL are a plus. - A Bachelor’s degree is required.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Marketing
ID
2020-1423
Job Locations US-NJ-Woodbridge
The Product Analyst supports the development of the company’s product features, pricing and competitive position.  He/she extracts data for analysis and implementation of new rating plans, underwriting rules, process improvements, and other initiatives to support profitable growth and improve competitive position. Essential Functions and Responsibilities - Acts as Product liaison with Customer Solutions (Underwriting and Customer Care) and Marketing. - Creates and maintains product comparisons with main competitors via rate manuals, WinRater, InsurQuote, and other sources of competitive rates. - Analyzes competitive data, identifies trends and opportunities. - Collaborates with third party vendors to achieve our company goals more effectively and cost-efficiently. - Conducts the cost / benefit analyses of changes and adjustments related to Underwriting. - Works closely with others to gain strong understanding of insurance concepts and processes such as indications, IBNR studies, underwriting models and pure premium models. - Effectively uses available tools and data systems to analyze business issues with company data and reports, troubleshoots when there are inconsistencies, and communicates the results to the Product Manager. - Supports data requests made by other departments related to products and policy attributes. - Collaborates with State Management and Information Technology teams to facilitate product and underwriting systems changes. - Performs other job-related duties as assigned. Qualifications and Education - Analytical problem solver with a high level of intellectual curiosity. - Familiarity with database tools. - Programming query experience (SQL or Visual Basic). - Proficient Microsoft Office skills. - Excellent verbal and written communication skills. - Attention to detail. - Ability to work independently and efficiently on a high volume of tasks assigned by the Product Manager. - Demonstrated problem solving experience gained through related coursework and work experience. - 1 or more years of experience with relational database tools and concepts. - BA/BS degree in quantitative field of study. - Property and Casualty Insurance experience preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    
Category
Product
ID
2020-1421
Job Locations US-MA-Boston
Plymouth Rock Assurance is looking for an AWS Developer with Java Experience.
Category
IT
ID
2020-1420
Job Locations US-NJ-Parsippany
  Individual is responsible for the accurate detection and in-depth investigation of potentially fraudulent insurance activity, ranging from complex medical and staged accident claims to simpler application fraud issues. Investigative activities will include in-person interviews and recorded statements. Prepares and presents reports of impartial results to management for decision-making. Performs field work and coordinates efforts with industry fraud units, claim personal, counsel, law enforcement and agencies. May provide evidence and testimony in cases where law enforcement agencies pursue prosecution. May conduct fraud awareness training and/or investigate research. The individual will work in the field and be provided a company issued computer, phone and vehicle.  Essential Functions and Responsibilities - Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. - Good File analyses/decision making when reviewing file documentation. - Maintain diary to meet requirements for status reports on all investigations. - Successfully completes investigation addressing all referral issues. - Will attend three days of formal training a year. - Will participate in conducting fraud awareness training to company associates. - Network with law enforcement and other investigators within the SIU Industry. - Adhere to privacy guidelines. - Cover large geographic areas. - Complete accurate monthly reports and submit to supervisor timely Qualifications and Education - Must meet qualification set forth by the State of New Jersey for SIU Investigator. Individual must have one of the following:        Bachelor’s Degree or - An Associate’s Degree plus a minimum of two years experience with insurance related employment. - A minimum of five years of experience within the insurance industry. - A minimum of five years of law enforcement experience. - Valid New Jersey Drivers License - Strong Computer Skills (Microsoft Excel, Word, Access and Outlook) - Strong verbal and writing skills - Working knowledge of Home and Auto Policies - Bi-lingual in Spanish would be preferred - Knowledge of big data (link analysis, predictive modeling tools etc... not mandatory but preferred). - Knowledge of medical terminology and treatment plans Field Investigator must live in the Northern New Jersey Area. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  
Category
Claims
ID
2020-1419
Job Locations US-NJ-Woodbridge
This is a newly created position within the Independent Agency business group. This person will oversee and be responsible for supporting compliance activities for insurance regulations, licensing and commission issues across the six states where we conduct business. This person will work with legal, IT, finance and other business groups as appropriate to monitor laws, regulations and any changes within the company which might impact the process. This person will recommend changes in business practices and procedures to ensure compliance while collaborating with the appropriate business departments and exercising discretion and independent judgment.     Specifically this position will: - Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies; - Evaluate the efficiency of controls and improve them continuously; - Revise procedures and reports periodically to identify hidden risks or non-conformity issues; - Draft, modify and implement company policies; - Collaborate with Legal Counsel and other departments as needed to monitor enforcement of standards and regulations; - Analyze regulatory changes and develop internal process changes, communicate the changes and conduct training to the marketing assistants; - Assist with the maintenance of the internal management system for regulatory and legal compliance. Notify appropriate individuals of required actions to meet deadlines; - Develop training and educational programs to improve business’ understanding of applicable laws, agency and regulatory requirements; - Develop internal Standard Operating Practices and conduct audits to ensure compliance; - Manage the monthly/yearly new business and renewal payment of fees to ensure the proper allocation is applied across all business groups; - Assist business groups with periodic time studies to quantify cost of regulatory functions; - Review Third Party vendors; - Oversee the annual state renewal process for all states.  Required Skills and Abilities: - Strong critical thinking, decision making, troubleshooting and problem-solving skills. - Familiarity with insurance licensing and the state reporting requirements. - Proven ability to quickly gather and analyze information to make recommendations to determine appropriate action on compliance issues. - Exhibits attention to detail and a dedication to accuracy. - Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and regulatory standards. - Ability to handle confidential information and exercise considerable judgment and discretion. - Shown strong communication skills in order to present findings to all levels of management. - Ability to implement and track solutions to address business matters. - Advanced computer skills, including proficiency with Microsoft Office suite, and vendor platforms related to job functions. SQL are a plus. - Ability to organize and host meetings of various business groups. - Excellent oral and written communication skills with discernment for mode of communication - Ability to build and maintain professional relationships with internal and external stakeholders. - Proven ability to work well within a team and independently. - Ability to accomplish work according to established priorities and procedures. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Marketing
ID
2020-1414
Job Locations US-NJ-Woodbridge
Our customer care representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents. Essential Functions and Responsibilities - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and a low customer effort. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - Willingness and ability to learn new functions within the Customer Solutions Center. Qualifications and Education - The ability to work flexible or changing schedules is a critical aspect of this department. Hours of operation are 8:00 am-7:00 pm Monday-Friday. - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision-making skills. - Excellent computer/data entry and general math skills. - The ability to communicate in Spanish is a plus! - College degree and/or PC license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Category
Customer Solutions
ID
2020-1413
Job Locations US-NY-Garden City
The Field Marketing Representative provides sales and marketing support to authorized agents and marketing assistants, and is accountable for profitable book growth in an assigned agency. Field Marketing Representatives are responsible for managing the daily business relationship between the Company and sales representatives, and for developing, implementing and monitoring agent -based sales initiatives and campaigns. This person will help drive sales and revenue through product training, sales training, coaching and performance management. Essential Functions and Responsibilities - Develops marketing plans and an implementation strategy for field agents and marketing assistants consistent with company objectives. - Monitor, analyze and report on agent /agency production and quality results against company objectives. - Identify practical solutions and action plans to improve results. - Conduct face-to-face meetings with agents to strengthen business relationships and to manage/resolve business conflicts.  - Develop, implement and monitor agent sales programs and campaigns within an assigned agency; identify selling opportunities; and gather competitive intelligence. - Assist with design and delivery of agent training programs to advance the sales skills, product knowledge, and performance of agents and marketing assistants. - Act as key day-to-day liaison with agents/agency and assist in the resolution of issues or problems impacting the sales force. - Serve as the liaison between all the functional departments within the Company and our agency force. - Develop and maintain in-depth knowledge of all company products, guidelines, and procedures. - Maintain an understanding of the regulatory issues impacting the NY auto insurance marketplace. - Accountable for profitable growth in assigned agencies. - Frequent travel throughout Long Island and the 5 boroughs.  Company vehicle provided. - This person will be required to obtain P&C License during first year of employment. Qualifications and Education - Three (3) years of experience in a P&C Sales or Agency Service position desired. - Bachelor's degree from a four-year college or university. - Experience in training, coaching and motivating sales agents. - Outstanding verbal and written communication skills. - Strong analytical ability. Define problems; collect relevant data; draw conclusions and articulate recommendations and findings. - Experience in building relationships with internal and external business partners. - Working knowledge of Microsoft Products (WORD, EXCEL, and Power Point). - Good organizational and time management skills.  Handle multiple projects and tasks simultaneously. - Demonstrated ability to work independently. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    
Category
Marketing
ID
2020-1411
Job Locations US-NJ-Wall
The Insurance Advisor will consult with potential customers and offer a high level of counsel and advice to help customers make informed decisions about personal insurance.  We believe that this high touch, consultative approach will help us build long lasting relationships with our customers and we are looking for sales professionals that can foster this type of a relationship.  Insurance Advisors will assume the role of a personal insurance counselor and will help customers choose the right insurance carrier, coverages, and price that is right for them.    We are looking for sales professionals interested in establishing long-term relationships with their clients.  Transactional sales proficiency is important, but having the ability to develop an ongoing trusted advisor relationship with clients is equally emphasized.   Responsibilities: - Receive inbound calls in an effort to quote and bind personal lines insurance products offered by our panel of national and regional insurers. - Provide prospects with a consultative sales experience with an emphasis on counseling / educating and ensuring that they understand the ramifications of the choices they make. - Provide an exceptional sales experience to prospects in order to meet sales targets and performance goals. - Prepare personalized personal lines insurance quotes to prospects and use assumptive closing techniques to close sales. - Manufacture new sales through proactive outreach, account rounding, and customer referrals.  Work “at risk” policies with an eye toward increasing agency level retention. - Provide active feedback on our business to improve our sales process and operations, to better cultivate existing customers. - Actively cultivate your high value customers and prospects through drip communication efforts (outbound “check-in” calls, renewal reviews, periodic re-shopping to secure better pricing, email, and text communications). - Maintain product knowledge for all lines of business and products written. Qualifications: - Ideal candidates will possess excellent social skills with an emphasis on building trustful, long lasting relationships. - Excellent communication, organization and interpersonal skills. - Ability to define and relate appropriate products to the specific needs of customers. - Prior sales and/or insurance experience a plus, but not required. - Spanish-language fluency a plus. - Recent college grads encouraged to apply!     Education: - A Bachelor's degree from an accredited four-year college or university is a plus. - Must have a NJ Property and Casualty Insurance producer license.   About the Company InsuraMatch was created to help consumers make better, more confident decisions about insurance. We understand that insurance is not a one-size-fits-all type of product, so we tailor our recommendations to our customers’ individual needs. InsuraMatch is an independent insurance agent that represents many reputable insurance companies and offers consumers multiple insurance quotes when they shop with us. InsuraMatch has experienced an impressive growth trajectory – doubling our size and expanding our footprint nationally within the last two years As we transition from a start-up company to a mature business with the ultimate goal of being the comparison shopping platform of choice for third party national partners (Progressive, Liberty Mutual, Metlife, and others) we plan to build a new dedicated agency sales and support center that will be based out of Wall, NJ.  Whether you are a recent college graduate looking for an opportunity for a reliable career with tremendous growth opportunity or a sales pro looking for the next step in your career we want to hear from you! We seek to continue growing our business and are looking for candidates for whom getting in at the ground floor of a new venture is appealing. Sales, management, and support professionals who thrive in a dynamic environment and who want a seat at the table and an ability to help shape the future of the company will find our company to be very rewarding. This is not your typical call center sales job! The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   What we offer: Competitive Base Salary + Bonuses   Ongoing Training, Support, and Professional Development: We’re ready to invest in you through our paid licensing program and sales training efforts. We pride ourselves in being able to take people with little or no sales experience and train them to be successful insurance sales agents. Our thorough preparation will ensure you are a subject matter expert on products for InsuraMatch, Plymouth Rock’s affiliate national agency. Our management team will help you to develop effective communication techniques and work with you to constantly refine your sales skill set. Through our ongoing training and feedback sessions you will continuously sharpen your relationship building and problem solving skills, providing you the tools and confidence needed to thrive in any corporate environment. . We give you all the tools you’ll need to succeed, the rest is up to you! Successful candidates will demonstrate a competitive spirit, positive attitude, and desire to grow with us. We’ll teach you the rest! 
Category
Sales
ID
2020-1408
Job Locations US-NJ-Woodbridge
The Marketing Analytics Analyst position is responsible for providing analytical support to the Direct Channel Marketing Department. Candidates in this role will specialize in a few of our Direct Marketing channels, which ranges from traditional marketing sources such as direct mail, calls & leads to digital marketing sources such as social media, SEM and SEO. Depending on the level of the candidate, they are expected to have familiarity (Level 1) to proficiency (Level 2 & 3) with marketing experience and analytical software skills.  In this role the individual will design, develop, and maintain reports, conduct data analysis, and provide actionable insights to improve the business. Essential Functions and Responsibilities - Identify and analyze metrics to measure and optimize the marketing efforts. - Leverage several internal databases as well as external data sources: - Familiarity and prior experience working with large database from Sales Force and Production Data warehouse is preferred. - Design, implement and analyze A/B tests for different marketing media. - Collaborate with our Data Science team to help develop & implement predictive models into our marketing operations such as propensity to buy, customer lifetime value and uplift models to adjust audience segmentation. - Develop dashboards and automate marketing reporting process. - Communicate and present data and insights to business. Proven ability to tell a compelling story with data. - Partner with the assigned marketing source managers to: - Understand the marketing strategy for the channel. - Analyze & report on the KPIs of the source and the performance of recent initiatives. - Make recommendations to further improve results and assist with implementing those new strategies. - Collaborate with data team to leverage tools and techniques developed. - Run ROI analysis, marketing campaign tracking and results analysis. Qualifications and Education - Marketing Analyst can be level 1-3 dependent on the candidates experience: - Level 1 analysts need to meet the educational requirements below. - Level 2-3 analysts need to meet the educational requirements below and have at least 3 years of relevant work experience. - Ability to communicate directly with business partners and influence their decision through the use of data. - Bachelor’s degree (B.A./B.S.) in computer science, Information systems, math or statistics. - Knowledge of personal insurance industry preferred. - Familiarity with database tools such as SQL, R, Oracle, Tableau or Python. - Proficient working knowledge of Microsoft Office Suite products - Excellent verbal and written communication skills. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.    
Category
Product Management
ID
2020-1406