This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned. Qualifications and Education - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Bachelor’s Degree from a four-year college or university required and/or 3-5 years of equivalent experience. - Recent college graduates are encouraged to apply! About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Virtual Auto Estimator will complete estimates from photos or video submitted by customers and or body shops. They will use this information to process claim payments as necessary. This position will sit onsite in our Woodbridge, NJ office! Essential Functions and Responsibilities - Work in a Team Environment with our Virtual Estimating Team - Provide exceptional customer service ensuring that public relations are maintained at all times. - Efficiently write accurate estimates based on photos and videos meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Document claim files with notes, evaluations and decision making process. - Process claim payments as necessary. - Evaluate vehicle condition for Total Loss Settlements. - Adhere to state regulatory compliance. Qualifications and Education - A bachelor’s degree from a four year college or university - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Excellent communication (verbal and written) skills. - Strong customer service skills. - A valid driver’s license is required. - Obtaining Appraisal Licenses required for certain states.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Senior Database Administrator   As a senior member of a skilled database team, you will serve an integral part in assisting with the migration, maintenance, update, and support of various database platforms including Snowflake, Fivetran, DBT, DB2, Oracle, SQL Server, AWS RDS, Redis, DocumentDB, DynamoDB, and Data Migration Service (DMS). Activities will also include cross-functional collaboration with software development, security, and data warehouse teams. Production on-call support, maintenance, and off-hour deployments is required.   Essential Functions and Responsibilities: - Development responsibilities include data modeling and analysis, schema design, and database object creations (tables, stored-procedures, triggers, functions, and jobs, etc.) - Identify, assess, and evaluate technologies, products, and tools for building enterprise architecture services - Analyze archiving approaches, propose solution(s) and assist in implementation of chosen approach - Review and revise existing tables and indexing strategies to improve storage efficiency and access - Responsible for performance tuning assistance on all data pull/queries and working with end-users - Responsible for learning the data within the Data Warehouse and how Policy, Quotes, Claims and Billing are integrated - Pro-actively identify issues and coordinate resolutions - Assist programmers during development by responding to questions and providing guidance when necessary. - Responsible for user direction/support on all data queries - Analyze problems and propose, present and propagate solutions or practices to meet architectural challenges - Participating in unit, system, user and performance testing - User level familiarity with version control - Installation, maintenance, and on-call support   Qualifications and Education: - Hands on experience with designing, implementing, and maintaining Snowflake, and Fivetran is required. Certification preferred - 5+ years hands on database work DB2/UDB, SQL Server - Hands on experience with AWS RDS, DocumentDB, DynamoDB, and Redis databases - An understanding of proper indexing and experience with query tuning - Knowledge of DB2 Range Partitioning, MDC and MQT - Knowledge of UDB/AIX utilities such as backup, reorg, runstats and rebind is required - Knowledge of Oracle and MS SQL Server reorg, update stats - Experience with AWS DMS - Excellent communication (verbal and written) and interpersonal skills - Experience using a Software Development Life Cycle (SDLC) methodology - Ability to analyze existing configuration and recommend hardware/software improvements - Demonstrated ability to meet business needs with sound technical approaches - Self motivated, task oriented, and capable of working independently on multiple projects simultaneously - Knowledge of the Property and Casualty Insurance industry is a plus - Experience in designing and developing BI objects, Data Mining, Big Data areas. - Knowledge of Perl desired. - Knowledge of Embarcadero Rapid SQL. - Knowledge of replication desired. - Informatica knowledge a plus.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

The Crashbuster Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Appraisals will be completed at residences, work places, and repair shops.  This position is located in our New Jersey office with appraiser working remotely in their assigned territory of Southern New Jersey.    Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all New Jersey state regulations. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines.   Qualifications and Education - College preferred and a minimum of 3 years of auto claims appraisal Exp. - Related claims experience or a thorough knowledge of automobile parts. and repair techniques, terminology and vehicle construction. - Must be organized and possess the ability to work independently with limited Supervision. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Territory – New Jersey Burlington and Mercer Counties - Must have valid driver’s license and favorable driving record. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills - Additional State Appraiser Licenses a Plus   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

This position will be part of the Direct Group Financial Planning & Analysis (FP&A) team and has the overall responsibility in financial analysis, decision-making, and strategic planning within the Direct Group organization.  We are looking for a self-motivated individual with excellent financial and technical skills to join our team.  Essential Functions and Responsibilities - Monthly review and distribution of Direct Group results, including validations with analysis as required. - Manage the budget and monthly forecast processes for the entire Direct Group operation. - Develop and monitor reports to track key performance indicators and financial metrics against targets. Identify variances, and provide insightful analysis and recommendations to drive improvements and optimize financial outcomes. - Collaborate with various departments, including FP&A, corporate finance, operations, and executive management and actively engage in these cross-functional meetings to provide financial insights and recommendations, and contribute to strategic discussions. - Utilize SQL to retrieve financial and operational data from databases for analysis as required. - Utilize Tableau or other BI visualization tools available to present financial data and analysis of results in a clear and concise manner, enabling our business to easily understand and interpret the information. - Identifies opportunities to streamline financial processes, enhance data quality and accuracy, and automate routine tasks. - Partner with financial planning and analysis team and various department colleagues to analyze cost/benefit investments to achieve desired revenue growth targets. - Perform special analyses to support strategic business decision making. - Perform other duties as assigned by the department head. Qualifications and Education - Top notch analytical and problem-solving skills. - Able to clearly link financial results to performance drivers, generate alternatives, and drive positive change. Strong foundation in financial analysis, including knowledge of financial statements, budgeting, forecasting and variance analysis. - Working knowledge of SQL and experience working with BI visualizations tools or Charts in Excel.     - Proficient with MS-Office applications. Expert-level Excel. Basic knowledge of Workday or Adaptive Insights is a plus.  - Demonstrated proficiency with financial modeling. - Time management and the ability to switch between projects quickly and meet deadlines. - Advanced project management and process improvement skills. - Ability to anticipate, identify, and resolve complex financial issues. - Process-orientation with continuous improvement mindset. - Excellent communication skills with ability to communicate complex financial issues in a clear/concise manner. - Bachelor's degree in Accounting, Finance, Mathematics or other quantitative discipline from a four-year college or university. - 1-4 years of relevant FP&A experience. - Project management experience with exposure to continuous improvement methodologies and tools. - Insurance industry experience (Life or P&C) preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!    We’re currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.   Essential Functions and Responsibilities - Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. - Ensure first call resolution, making the customer experience as seamless as possible. - Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). - Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. - Utilize your analytical and decision-making skills to address policy changes and corrections effectively. - Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. Qualifications and Education - Strong interpersonal, communication, and organizational skills. - Analytical mindset with good decision-making abilities. - Proficiency in computer skills and data entry. - High motivation to take ownership and follow up on tasks. - Flexibility to adapt to a fast-paced, changing environment. - Ability to work weekdays and rotational Saturdays. - High school diploma required, college degree is a plus! - Spanish language proficiency is a plus! What We Offer - A supportive and empowering work environment where your contributions are valued. - Opportunities for growth and development. - Competitive compensation and comprehensive benefits package. - 4 Weeks of Paid Time Off. - Paid Training, Licensing, and additional certifications. - Tuition and Wellness Reimbursement programs. About the Company  The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI 

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!    We’re currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.   Essential Functions and Responsibilities - Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. - Ensure first call resolution, making the customer experience as seamless as possible. - Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). - Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. - Utilize your analytical and decision-making skills to address policy changes and corrections effectively. - Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. Qualifications and Education - Strong interpersonal, communication, and organizational skills. - Analytical mindset with good decision-making abilities. - Proficiency in computer skills and data entry. - High motivation to take ownership and follow up on tasks. - Flexibility to adapt to a fast-paced, changing environment. - Ability to work weekdays and rotational Saturdays - High school diploma required, college degree is a plus! - Spanish language proficiency is a plus! What We Offer - A supportive and empowering work environment where your contributions are valued. - Opportunities for growth and development. - Competitive compensation and comprehensive benefits package. - 4 Weeks of Paid Time Off. - Paid Training, Licensing, and additional certifications. - Tuition and Wellness Reimbursement programs. About the Company  The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI 

  We are ready to invest in you through our paid licensing program and sales training.   Inside Sales Representatives make it their mission to ensure a productive and positive customer experience. We pride ourselves on being able to develop goal-oriented people into highly productive Inside Sales Representatives. If you have a competitive spirit, positive attitude and excellent interpersonal skills this might be the perfect fit. Don’t worry if you don’t have the experience, we will provide the necessary tools and techniques needed for success.   Why should you become an Inside Sales Representatives? - Competitive base salary and impressive bonus opportunities - Excellent benefits and a company-sponsored 401K - All expenses paid for testing, licensing and training - A corporate culture that cares about and values you as an employee - Supportive and motivating coaching to help you succeed Essential Functions and Responsibilities   - Handle generated calls in an effort to quote and sell personal lines insurance products, such as automobile and home insurance, for Plymouth Rock and its affiliate companies. - Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves. - Maintain product knowledge for all lines of business and products written. - Document all prospect information, communication, quote and sales data into computer systems. - Able to work any full time shift between the hours of 11:00am-7:15pm Monday – Friday and one Saturday per month from 10:00am–3:00pm. Qualifications and Education   - Excellent communication, organizational and interpersonal skills. - Strong attention to detail and follow through. - Microsoft Products proficiency (Word and Excel). - Prior sales and/or insurance experience is a plus. - Must obtain a NJ Property & Casualty Insurance Producer License within first 4 weeks of employment. (You will receive fully paid training and we will sponsor you for your insurance license). - Recent college grads encouraged to apply!   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

  The Claims Express associate will work in a team environment to deliver world-class service to auto insurance customers using a variety of available automated processes. This is a great opportunity for an eager person who thrives in a fast-paced work environment.   The primary function of the Claim Express associate is to support customers in basic and simple claims scenarios.   Essential Functions and Responsibilities   - Work in a team environment managing voice and e-mails from customers with active claims. - Review files assigned to the Express channel to ensure that the case meets the Express handling criteria.  If not, transfer the claim to the Property Damage Unit. - Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions. - Dispatch or reschedule vehicles to the field, shop or VET unit when applicable. - Refer complaints or concerns related to the appraisal to the appropriate unit for handling. - If applicable, use ISO and Lexis Nexis to identify carriers for subrogation. - Review and document police reports and identify potential injuries. - Review estimates and input payments. - Ensure that the proper compliance letters are sent. - Assist with processing incoming and outgoing mail. - Assist with special projects. - Provide leadership to others through example and sharing of knowledge/skills. - Perform other duties as assigned. Qualifications and Education - 1-3 years of customer service or insurance background preferred - Analytical and problem-resolution skills - Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet). - Working knowledge of Claims Pro and Image Right preferred - Strong knowledge of customer service techniques and processes - Ability to perform with minimal supervision - Excellent interpersonal skills - Ability to multitask and work under pressure. - Must possess excellent verbal and written communication skills. - High School Diploma required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

The Claims Technician is the policyholder’s first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder.   Essential Functions and Responsibilities - Report accidents policyholders have been involved in by obtaining information over the phone. - Input accident information into a proprietary system. - Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss. Qualifications and Education - High school diploma - Customer service experience - Proficient computer skills - Ability to work in a team environment - Excellent communication skills About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

This position is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act along with other States such as NY and Mass. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigates and interprets policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyzes the investigation to determine proximate cause, negligence, and damages. Evaluates and adjusts reserves as necessary. - Prepares dispatch instructions for field personnel to inspect vehicles. - Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintains an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advises insureds, claimants, brokers on the status of the claim. Acts as an intermediary between the Company, preferred vendors and customers. Resolves all disputes that may arise. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay. - Other duties as assigned. Qualifications and Education - Excellent communication, organization and interpersonal skills. - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Recent college graduates are encouraged to apply! - A Bachelor’s degree from an accredited four-year college or university is a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

Plymouth Rock is seeking an analytically minded and entrepreneurial Marketing Technology & Operations Manager to join our rapidly growing Direct Response Auto Insurance business. This role will take on the responsibility for enabling our marketing technology strategy execution across all digital paid media and brand building activities. An ideal candidate has a strong background in executing marketing campaigns, enhancing tracking and reporting capabilities, and driving KPI improvement to maximize marketing technology efficiency and utilization. If you are a driven and creative digital marketing professional with the desire to be challenged in a fast-growing, entrepreneurial environment, we want to hear from you!  Essential Functions and Responsibilities - Manage the technology, tracking processes and best practices to enable marketing campaigns, and ability to optimize for efficient customer acquisition. - Lead day-to-day ad operations to support digital media and marketing campaigns, including ad trafficking for email, paid digital advertising and call tracking. - Collect, organize and interpret marketing data to provide actionable insights and build reporting to track marketing technology health and efficiency. - Partner with Media, Brand & Analytics teams to develop and execute strategies to optimize digital campaign performance, lead management, lead segmentation and data flow. - Drive innovation in our marketing technology stack, by rationalizing technology to close gaps, reduce costs, mitigate risk, and enable scalability. - Manage and track spend for all marketing technology initiatives, including annual budgeting and re-forecasting responsibilities. - Conduct monthly meetings with senior management to report on status of the planning, spend, prioritization, and impact of ongoing marketing technology efforts. - Act as subject matter expert with business stakeholders on technical processes and solution approaches. Qualifications and Education - Bachelor’s degree required; MBA preferred - 6+ years of digital marketing technology management experience; financial services/insurance experience is preferred - 3+ years of marketing operations experience - Proven track record of successful digital marketing management using strong analytical, creative and problem-solving skills - Strong project management and prioritization skills, ability to create order and drive execution - Prior experience setting up and optimizing digital campaign tracking, ad serving and tagging; preferably with Tealium iQ, Google Tag Manager, Google Campaign Manager 360, and Google Analytics - Motivated self-starter who has an entrepreneurial spiritAbility to acts as a leader on a cross-functional team About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned. Qualifications and Education - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Bachelor’s Degree from a four-year college or university required and/or 3-5 years of equivalent experience. - Recent college graduates are encouraged to apply! About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

In this vital role the Nurse Case Representative medically manages the treatment of our customers injured in an automobile accident in accordance with state and company guidelines.   Essential Functions and Responsibilities - Medically manage individual injuries by obtaining and assessing medical information related to the injury - Document case activities and action plans - Respond to incoming phone calls and faxes on a timely basis to ensure statutory timeframes are met and excellent customer service is provided - Work closely with Medical Directors and the treating providers to assess, implement, and evaluate medical treatment provided to the injured person  - Schedule independent medical examinations - Address all aspects of medically managing the claim - Candidate must have the ability to multitask in time sensitive situations - Candidate must have strong organization, verbal and written communication skills and have the ability to work in a team environment - May be required to perform field visits where necessary  Qualifications and Education - Current New Jersey / New York RN or LPN license - Organized, motivated, self-starter - Excellent medical assessment skills - Minimum of 2 years clinical experience - Proficient in navigating through multiple system applications - Prior utilization review experience from a NJ/NY Automobile, Workers Comp, or Managed Care company is a plus. About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI-DNI 

The Casualty Claim Representative will be responsible for the handling of First and Third Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc.  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Utilize all claims systems, Excel, Word and social media search engines. - Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. - Effectively manage workload while maintaining diary and focus on claims quality.   - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture.  Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. - In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims.  - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred.  - High level of self-motivation. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. - Strong communication, organizational, customer service and time management skills. - Excellent problem solving skills. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI