Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Senior Bodily Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal/Commercial Lines environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties: Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Willing to conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation.  Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Possess strong organizational skills, able to demonstrate time management, has the ability to prioritize multiple tasks/duties, and be proficient in the utilization of all claims systems, Excel, Word and social media search engines. - Have strong communication skills both verbal and written. Provide strong customer service. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Capable of working independently without close supervision, high level of self-motivation, effectively manage workload while maintaining diary and focus on claims quality.  - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.  Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 years or more of experience handling bodily injury or casualty claims. - Litigation experience and knowledge of the New Jersey court system - Knowledge of PA, CT or NY claims handling would be beneficial. - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

                                                Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Senior Bodily Claim Representative will be responsible for the handling of First and Third Party Bodily Injury and Physical Damage claims in a Personal/Commercial Lines environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties: Essential Functions and Responsibilities - Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations.  These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. - Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. - Willing to conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. - Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. - Investigate cases timely so that reserves are established and maintained at proper levels.  Revise reserves timely based on developments in the course of the claim.       - Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. - Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation.  Handle more complex claims to include coverage issues, UM/UIM, etc..  Also, must have prior litigation handling. - Recognize and investigate subrogation potential. - Negotiate both 1st and 3rd party claims directly with injured parties or their attorneys. - Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. - Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. - Attend all internal and external training events as required.  - Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. - Possess strong organizational skills, able to demonstrate time management, has the ability to prioritize multiple tasks/duties, and be proficient in the utilization of all claims systems, Excel, Word and social media search engines. - Have strong communication skills both verbal and written. Provide strong customer service. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. - Capable of working independently without close supervision, high level of self-motivation, effectively manage workload while maintaining diary and focus on claims quality.  - Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.  Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. - Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. - Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. Qualifications and Education - A bachelor's degree (B.A.) from an accredited four year college or university. - 5 years or more of experience handling bodily injury or casualty claims. - Litigation experience and knowledge of the New Jersey court system - Knowledge of PA, CT or NY claims handling would be beneficial. - Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

We are currently seeking an experienced Personal Auto Claims Representative to fill a position in our newly renovated Boston office, directly across the street from South Station.  This is not your average office space, with high ceilings and wooden beams, exposed brick, mechanicals, and modern lighting.  This is a great opportunity in a great space for someone who is eager to share their claims experience, join our growing team, and continue their career with a financially sound company. Responsibilities:   In this position you will be responsible for the investigation, evaluation and disposition of first and third party personal auto property damage claims.  This is a full-time, Monday through Friday position, currently 4 days in the office and 1 day working from home.   - Contact insureds, claimants, attorneys, and other parties related to an auto accident. - Proficient in communicating in a variety of ways, including phone, text, email etc. - Investigate all assigned claims for coverage, liability, and damages. - Ensure timely disposition of all claims in accordance with regulatory and statutory requirements. - Responsible for timely payment of auto repairs and resolution of total losses. - Ensure adherence to personal lines policies including related coverages and exclusions. - Determine liability of parties involved in a loss, including application of comparative negligence. - Effectively manage workload through claims management and imaging systems. Qualifications - 2+ years of auto claims handling experience. - Excellent written and verbal communication skills. - Ability to communicate effectively via phone, text, email and other written correspondence. - Demonstrated level of competency in time management, priority setting and customer focus.  - Experience using a claims management and imaging system. Education - Bachelor’s Degree or commensurate experience Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Onsite free fitness center - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver   Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic.  Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.   #LI-RJ1

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! The Virtual Auto Estimator will complete estimates from photos or video submitted by customers and or body shops. They will use this information to process claim payments as necessary. This position will sit onsite in our Woodbridge, NJ office! Essential Functions and Responsibilities - Work in a Team Environment with our Virtual Estimating Team - Provide exceptional customer service ensuring that public relations are maintained at all times. - Efficiently write accurate estimates based on photos and videos meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Document claim files with notes, evaluations and decision making process. - Process claim payments as necessary. - Evaluate vehicle condition for Total Loss Settlements. - Adhere to state regulatory compliance. Qualifications and Education - A bachelor’s degree from a four year college or university - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Excellent communication (verbal and written) skills. - Strong customer service skills. - A valid driver’s license is required. - Obtaining Appraisal Licenses required for certain states.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   This position's primary responsibility is to service, counsel and retain existing personal automobile, homeowners, umbrella and flood insurance policyholders.   Essential Functions and Responsibilities - Develop and maintain complete product knowledge of all three lines of business (Auto, Homeowner and Umbrella) and for all states across all regions (NJ, PA, MA, CT and NH). - Accurately enter and update policy information into the various processing systems and handle phone inquiries regarding coverage and premiums. - Deliver first call resolution and a low customer effort. - Demonstrate high energy and motivation to follow up and take ownership. - Maintain flexibility and demonstrate the ability to work under pressure. - Meet and/or exceed the expectation of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - Quote and sell new personal lines products to prospective clients, up-sell and cross-sell existing clients via phone, internet and written request. - Conduct periodic renewal reviews with policyholders and provide recommendations to address potential insurance gaps. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Identify and resolve potential underwriting issues in new and existing business. - Develop and foster Agent/Company Relationships. - Update marketing and various management tracking reports as assigned. - Engage in proactive team efforts to achieve departmental and company goals. - Demonstrate willingness and ability to learn new functions within the Customer Solutions Center. - Assist other departments when the need arises. - Perform other duties as assigned. Qualifications and Education - Above average interpersonal, listening, communication, and organizational skills. - Good analytical and decision making skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Intermediate MS Office skills required. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. - Ability to handle multiple tasks simultaneously. - Must have excellent interpersonal skills and possess the ability to work independently and in a team environment. - Must achieve and maintain published call and transaction quality processing standards. - Must be able to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - Excellent written and telephone skills required; clear enunciation and oral communication skills required. - Strong attention to detail required. - The ability to work full-time flexible or changing schedules is a critical aspect of this department. - Hours of operation are 8:00 am-7:00 pm Monday-Friday. - Superior attendance record required. - Spanish-language fluency a plus. - Sales-related experience a plus. - Bachelor's degree (B. A.) from a four-year college or university; or two to three years related - Personal Lines experience and/or training; or equivalent combination of education and experience. - NJ Property and Casualty license About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   In this role you willserviceand counsel policyholders on their personal insurance needs as a trusted insurance advisor. You will be providingservice on behalf of our agency partners.   Essential Functions and Responsibilities    - Develop and maintain product knowledge of all lines of business (Personal Auto, Homeowner and Umbrella) across all regions.  - Exceed the expectations of customers and agents, always providing professional and efficient servicethrough positive interactions and extensive product knowledge.  - Identify customer opportunities to educate,quote and sell our personal lines insurance products.  - Conduct periodic renewal reviews with policyholders and provide recommendations to address potential insurance gaps.  - Develop and foster Agent/Company relationships.  - Engage in proactive efforts to exceeddepartmental and company objectives.  - Demonstrate willingness and ability to learn.  - Assist other departments when the need arisesto perform duties as assigned.    Qualifications and Education  - Excellent listening, communication, and organizational skills.  - Must have excellent interpersonal skills and possess the ability to work independently and in a team environment.  - Strong attention to detail required.  - Sales-related experience a plus.  - Bachelor's degree (B. A.) from a four-year college or university; or two to three years related experience.  - Property & Casualty license a plus.   - Personal Lines experience and/or training; or equivalent combination of education and experience.  - Flexible schedule a plus.  - Must obtain a NJ Property and Casualty Insurance producer license within the first3 months of employment date.   - Must be able to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor.  About the Company  The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Essential Functions and Responsibilities - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. Qualifications and Education - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision making skills. - Excellent computer/data entry and general math skills. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Willingness and ability to learn new functions within the Customer Solutions Center. - The ability to communicate in Spanish is a plus! - College degree and/or NJ Property & Casualty license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI 

  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Essential Functions and Responsibilities - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - The ability to work a flexible schedule is a critical aspect of this position.  Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. Qualifications and Education - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision making skills. - Excellent computer/data entry and general math skills. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Willingness and ability to learn new functions within the Customer Solutions Center. - The ability to communicate in Spanish is a plus! - College degree and/or NJ Property & Casualty license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   Our customer care representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents.    Essential Functions and Responsibilities - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and a low customer effort. - Develop and maintain complete product knowledge of all lines (Auto and Umbrella). - Accurately enter and update policy information into the various processing systems and handle phone inquiries. - Develop and foster Agent/Company Relationships. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - High energy and motivation to follow up and take ownership. - Flexibility and ability to work under pressure. - Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. - Willingness and ability to learn new functions within the Customer Solutions Center. Qualifications and Education - The ability to work flexible or changing schedules is a critical aspect of this department. Hours for this position are shifts between 8:00 am- 5:00pm Monday-Friday. - Above average interpersonal, listening, communication and organizational skills. - Good analytical and decision-making skills. - Excellent computer/data entry and general math skills. - The ability to communicate in Spanish is a plus! - College degree and/or PC license are a plus. About the Company  The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

This is an exciting opportunity to join the Rental Operations Team in Plymouth Rock’s Independent Agent Channel. This newly developed Rental Team centralizes all rental needs for 1st and 3rd party claims. The ideal candidate is responsible for creating and managing all aspects of our rental reservations in accordance with State requirements. We offer training and growth opportunities aimed at helping you build a long-term career with our Company.   Perks: - Office Schedule - 4 weeks paid time off + 9 paid national holidays per calendar year - Robust wellness & health and fitness reimbursement programs - 401(k) bonus - Tuition reimbursement - Auto and home insurance discounts - Volunteer opportunities - 2:1 Matching donation program - Company-paid life and disability insurance plans - Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans Qualifications and Education: - A friendly, customer service focused orientation. - Excellent communication, organization and interpersonal skills. - Excellent interpersonal skills and the ability to work both independently and with others. - Ability to handle multiple tasks simultaneously. - Ability to handle a high volume of in-bound and out-bound calls within time standards while maintaining a professional demeanor. - An Associates or Bachelor’s degree preferred; or two to three years related Personal Lines experience and/or training; or equivalent combination of education and experience. Essential Functions and Responsibilities: - Read and interpret insurance policies, State Regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines - Must possess excellent customer service skills; will have direct interactions with vehicle owners, repair vendors, agents, etc. - Demonstrate high energy and motivation to follow up and take ownership. - Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc. - Adheres to privacy guidelines, law, and regulations pertaining to claims handling. - Required to obtain needed licenses within the first 90 days. - Other duties as assigned.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

  Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   The Claims Express associate will work in a team environment to deliver world-class service to auto insurance customers using a variety of available automated processes. This is a great opportunity for an eager person who thrives in a fast-paced work environment.   The primary function of the Claim Express associate is to support customers in basic and simple claims scenarios.   Essential Functions and Responsibilities   - Work in a team environment managing voice and e-mails from customers with active claims. - Review files assigned to the Express channel to ensure that the case meets the Express handling criteria.  If not, transfer the claim to the Property Damage Unit. - Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions. - Dispatch or reschedule vehicles to the field, shop or VET unit when applicable. - Refer complaints or concerns related to the appraisal to the appropriate unit for handling. - If applicable, use ISO and Lexis Nexis to identify carriers for subrogation. - Review and document police reports and identify potential injuries. - Review estimates and input payments. - Ensure that the proper compliance letters are sent. - Assist with processing incoming and outgoing mail. - Assist with special projects. - Provide leadership to others through example and sharing of knowledge/skills. - Perform other duties as assigned. Qualifications and Education - 1-3 years of customer service or insurance background preferred - Analytical and problem-resolution skills - Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet). - Working knowledge of Claims Pro and Image Right preferred - Strong knowledge of customer service techniques and processes - Ability to perform with minimal supervision - Excellent interpersonal skills - Ability to multitask and work under pressure. - Must possess excellent verbal and written communication skills. - High School Diploma required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! In this fast-paced role, the Personal Injury Protection Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.  Essential Functions and Responsibilities - This position will handle Personal Injury Protection claims in multiple states. - The Personal Injury Protection Claim Representative will receive between 3 to 5 first reports a day with a priority on patient contact, service, and claim disposition. - Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction. - Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim. - Investigates and interprets policy provisions and conditions to make a coverage determination. - Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary. - The Personal Injury Protection Claim Representative must have the ability to multitask in time sensitive situations. - Ensures that service, loss and expense control are maintained at all times. - Adheres to privacy guidelines, law and regulations pertaining to claims handling. - Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.   Qualifications and Education - 3-5 years of Personal Injury Protection claims handling experience is required.  - A Bachelor’s degree from an accredited four-year college or university is a plus. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.         #LI-DNI 

                                                    Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team! In this high-paced role, the PIP Intake Unit Trainees adjusts first party personal injury claims according to specific State requirements and guidelines. The role handles a target pending of an average of 185 claim files. Essential Functions and Responsibilities - This position will work as part of the PIP Intake Team handling lower severity PIP claims   - This adjuster will receive between 3 and 5 first reports a day with a priority on patient contact, service and claim disposition - Claims Adjusters strive to maintain constant claimant rapport and routinely identify potential fraud indicators - Daily duties include first reports, Image Right tasks, Nursing Interaction and medical bill review - Candidates for the position must have excellent verbal and written communication skills and have the ability to work in a small team environment - Functional knowledge of medical terminology and anatomy with a thorough understanding of NJ PIP claim handling regulatory requirements is preferred but not necessary  Qualifications and Education - Bachelor’s Degree (B.A.) from a four-year college or university; or 3 to 4 years related experience and/or training; or equivalent combination of education and experience About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

                                                          Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   We are ready to invest in you through our paid licensing program and sales training.   Inside Sales Representatives make it their mission to ensure a productive and positive customer experience. We pride ourselves on being able to develop goal-oriented people into highly productive Inside Sales Representatives. If you have a competitive spirit, positive attitude and excellent interpersonal skills this might be the perfect fit. Don’t worry if you don’t have the experience, we will provide the necessary tools and techniques needed for success.   Why should you become an Inside Sales Representatives? - Competitive base salary and impressive bonus opportunities - Excellent benefits and a company-sponsored 401K - All expenses paid for testing, licensing and training - A corporate culture that cares about and values you as an employee - Supportive and motivating coaching to help you succeed Essential Functions and Responsibilities   - Handle generated calls in an effort to quote and sell personal lines insurance products, such as automobile and home insurance, for Plymouth Rock and its affiliate companies. - Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves. - Maintain product knowledge for all lines of business and products written. - Document all prospect information, communication, quote and sales data into computer systems. - Able to work any full time shift between the hours of 11:00am-7:15pm Monday – Friday and one Saturday per month from 10:00am–3:00pm. Qualifications and Education   - Excellent communication, organizational and interpersonal skills. - Strong attention to detail and follow through. - Microsoft Products proficiency (Word and Excel). - Prior sales and/or insurance experience is a plus. - Must obtain a NJ Property & Casualty Insurance Producer License within first 4 weeks of employment. (You will receive fully paid training and we will sponsor you for your insurance license). - Recent college grads encouraged to apply!   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!   The Claims Technician is the policyholder’s first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder.   Essential Functions and Responsibilities - Report accidents policyholders have been involved in by obtaining information over the phone. - Input accident information into a proprietary system. - Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss. Qualifications and Education - High school diploma - Customer service experience - Proficient computer skills - Ability to work in a team environment - Excellent communication skills About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

Plymouth Rock is seeking an analytically minded Marketing Technology Specialist with strong project management skills and attention to detail to support our rapidly growing Direct Response Auto Insurance business. The Marketing Technology Strategist will work cross functionally with media, analytics, and IT teams as a central connection point to ensure campaigns are being tracked, measured and optimized efficiently. They should have a strong understanding of marketing tagging and tracking infrastructure and have experience with implementing solutions that ensure leads are properly tracked throughout the customer’s journey. If you are a data driven digital marketing professional with the desire to grow and be challenged in a fast-paced entrepreneurial environment we want to hear from you!  Essential Functions and Responsibilities - Own the Direct Response Auto tag management infrastructure; including tagging strategy and implementation, ongoing monitoring and QA, as well as best practice implementation - Act as a technical liaison between the business and developers to translate business goals/priorities to technical requirements; including but not limited to initiatives geared at improving customer quality and retention - Own day to day AdOps, to support digital media and marketing campaigns, including ad trafficking for email, paid digital advertising and call tracking - Maintain existing marketing technology and tracking infrastructure while supporting integration of new tools and processes to increase efficiency between Marketing Tech and other departments - Support relationships with external MarTech partners to ensure optimal implementation of tools and continuous improvement - Document, analyze and improve acquisition and retention processes across all marketing and sales channels with a focus on process automation - Demonstrate diligence and attention to detail, and adherence to best practices as it relates to the campaign life-cycle.   Qualifications and Education - 3 years of relevant work experience in a digital operations or marketing analytics position with technical requirements - Bachelor's degree (B.A.) in business, marketing or a quantitative major - Proven track record of working cross functionally to problem solve, preferably with developers and business groups, exhibiting strong communication skills - Strong technical and quantitative skills with the ability to boil down complex scenarios, draw conclusions and form recommendations from data analyses - Prior experience setting up digital campaign tracking, Ad Serving and Tagging required; preferably with Google Campaign Manager 360, Tealium iQ, GTM and Google Analytics specifically - Ability to quickly learn and utilize new digital marketing platforms and internal dashboards - Proficient working knowledge of Microsoft Office Suite - Comfortable multi-tasking and working on multiple projects in a team setting About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”   #LI-DNI 

Overview        Plymouth Rock is looking for a Corporate Communications Associate to support our Brand Marketing team and help guide both the company’s public relations and internal communications programs. In the role, you will work closely with the Corporate Communications Manager to provide both strategic and tactical communications support, helping set and measure goals, mine compelling stories and messages from within the company, oversee day-to-day program responsibilities, and coordinate with the company’s PR agency.   In addition, you will play a critical role in the development and implementation of a new employee communication program. You will work closely with stakeholders across the organization, including Human Resources, IT, and executive teams, to build a framework that engages employees across offices, business functions and levels, through the creation of engaging content across multiple internal communications platforms.   The ideal candidate will have excellent communication and organizational skills, a strong understanding of media relations best practices, and be comfortable creating content for email, social media, web, and print. We are looking for a self-starter who is willing to pitch in wherever there is a need. Candidates should have strong critical thinking and problem-solving skills, and enjoy working in a group environment and then taking things forward on an individual basis.   Here is what you will do:  - Working closely with public relations agency to guide, measure and optimize PR program; Supporting the tracking and measurement of media coverage and program goals - Understanding the current media landscape to help build and manage relationships with relevant reporters including industry trade, and local and national business, in collaboration with agency partners - Managing both proactive and reactive media relations opportunities within the organization; Building out corporate spokesperson stable to support media in a quick and efficient manner - Developing and reviewing high quality, thoughtfully written materials, including press releases, media pitches, bylines, and speaker submissions, as well as employee emails and other internal communications collateral, social media posts, company intranet articles, and more - Proactively identify opportunities to build Plymouth Rock’s brand through earned media, including thought leadership and executive communications by maintaining a pulse on relevant industry and competitor news and presenting new, fresh ideas - Helping develop a new employee communication program, including the introduction of new content (e.g., newsletter) and a refresh of existing content to help gain efficiency, improve look and feel, and increase equity in repeatable communications - Support the development of a new employee intranet homepage, including content creation  Here is what you will bring to the table: - Results-oriented mindset, have a solid track record of effectively working in media relations, strong writing and organization, and acute attention to detail. Experience executing local and national communications programs is a plus. - Minimum of 3 years agency experience implementing public relations/external communications programs - Self-start and resourceful problem-solver – gets thing moving and keep them on track - Excellent time and priority management skills - Ability to think creatively and tell complex stories in an easily digestible way - Excellent online, verbal, writing and communication skills - Proficiency in monitoring and consistently reporting earned media coverage to stakeholders - Experience writing in all forms of corporate and executive communications. Crisis communications writing is a plus Why work for us - 4 weeks accrued paid time off + 9 paid national holidays per year - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Onsite Fitness center opening Summer 2023 at our Boston Headquarters - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Company sponsored social events - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.      #LI-SM1

The Legal Intern will provide support to the New York House Counsel team to assist with all aspects of litigation and arbitrations. You will learn different aspects of civil litigation, correspond daily with clients, insurance adjusters, doctors and attorneys via phone and email. The position requires a candidate with a strong attention to detail and an interest in pursuing a career in the law.   Responsibilities: - Responsible for the following tasks for a team of attorneys and paralegals; - Process and docket all incoming mail; - Draft and send outgoing mail to clients, courts, and attorneys; - Schedule and confirm attorney appointments; - Keep paper files organized and up-to-date; - Scanning, copying, and other tasks as they arise. Qualifications and Education: - College degree, law student preferred.Paralegal certificate preferred - Must have strong verbal, written and interpersonal communication skills - Must be proficient with computer and phone skills - Applicant should be able to multi-task and prioritize work efficiently About the Company Plymouth Rock is a leading northeastern auto and home insurance provider. With more than 40 years of experience, over $1.8 billion in written and managed premium, and nearly 2,000 employees, Plymouth Rock has financial strength, size and stability. The company insures more than one million drivers and homeowners across Connecticut, Massachusetts, New Hampshire, New Jersey, New York and Pennsylvania.   Plymouth Rock’s Independent Agency Group has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice – to do business the way they want.