Claims Customer Service - FNOL Representative

Are you a smart, driven and customer-focused person looking for a rewarding full-time opportunity with great company and excellent employee benefits?  If so, we are currently hiring a Claims Representative to join our growing Personal Lines Auto team in our Farmington, CT office.

The Claims Customer Service/FNOL (First Notice of Loss) Representative serves as the initial point of contact for reporting parties following an auto loss. This role involves managing a moderate volume of FNOL inquiries and creating new auto claims efficiently and accurately. The ideal candidate will excel in delivering exceptional customer service, ensuring a positive experience for all clients.   No prior insurance experience in needed.

What You’ll Do

• Actively listen to customers and engage with them positively, demonstrating empathy and understanding.
• Confirm initial coverage details and provide clear, concise information to customers.
• Accurately enter information into the FNOL system and set up claims for success.
• Communicate effectively and promote our added value services, highlighting how they benefit the customer.
• Transfer calls to appropriate claim representatives or supervisors when necessary, ensuring a seamless transition.
• Maintain a high level of professionalism and courtesy in all interactions.

Education You’ll Need

• Minimum of a high school diploma or equivalent.

What You Need To Bring To the Table

• Prior customer service experience is preferred but not required.
• Proficient computer skills; a typing test may be requested.
• Excellent reading skills with the ability to follow a script, but also think independently.
• Strong ability to work effectively in a team environment.
• Excellent written and verbal communication skills.
• Flexibility with working hours as an hourly employee.
• Demonstrated ability to handle stressful situations with patience and tact.
• Commitment to continuous improvement and learning in customer service practices.

What’s In It For You?

• 4 weeks accrued paid time off + 9 paid national holidays per year.
• Tuition Reimbursement.
• Low cost and excellent coverage health insurance options (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts.
• Matching gift opportunities.
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary).
• Company sponsored social events.
• Various Paid Family leave options including Paid Parental Leave.

About Plymouth Rock

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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