Claims PD Supervisor - Adverse Subrogation  

Are you ready to lead a dynamic team in the world of auto recovery operations? We are seeking a highly analytical and results-driven Adverse Subrogation Supervisor to join our team. This leadership role is critical in maximizing our recovery efforts and ensuring quality claim outcomes.

Essential Functions and Responsibilities

• Leadership and Team Management

• Provide leadership for the auto adverse subrogation operation, fostering a culture of quality PD claim outcomes and teamwork through effective leadership.
• Objectively assess and manage team performance, overseeing the annual performance review process and preparing monthly reports of results, activities, and plans.

• Data-Driven Decision Making

• Apply strong data-driven decision-making skills to maximize team efforts in reviewing inbound Subrogation demands, to ensure we appropriately pay for damages owed.
• Continuously analyze results and make recommendations for improvement, developing and adhering to annual budgets.

• Claim Analysis and Settlement

• Responsible for analyzing investigations to make liability assessments, including the review and analysis of first and third-party statements, witnesses, scene photos, investigating officers, and other relevant parties.
• Evaluate and adjust reserves as necessary, negotiate and settle claims within individual authority, and maintain an effective follow-up system on pending files.
• Act as an intermediary between the company, preferred vendors, and customers, resolving all disputes that may arise.

• Compliance and Internal Controls

• Ensure that internal controls are adhered to and that privacy guidelines, laws, and regulations pertaining to claims handling are followed.

• Collaboration and Relationship Management

• Manage external relationships with other Plymouth Rock companies, agents, and vendors.
• Partner with all levels of the organization to drive a culture of quality claim outcomes.

• Arbitration and Settlement Optimization

• Ability to “set up” cases in the Adverse Stream system and maintain active, current diary management.
• Respond to/write arbitration contentions and be willing to become certified as an Arbitrator with Arbitration Forums.
• Analyze investigations and “scrub” adverse carrier “proofs” to secure the best possible settlement, working with our appraisal staff or Hyper Quest as needed.

Qualifications and Education

• Education and Experience

• Bachelor’s degree (B.A.) from a four-year college or university, or a combination of education and experience.
• Minimum of 3 to 5+ years of handling auto comparative negligence claims.
• 2+ years of supervisory experience

• Skills and Certifications

• Working knowledge of the inter-company arbitration process is a plus.
• Arbitration Forums certification is a plus.
• Ability to obtain State Licenses when requested.
• Strong customer service, organizational, verbal, and written skills.
• Proficient in computer skills, including working knowledge of Microsoft Office Suite products.
• Pursuing an insurance designation is a plus but not mandatory.

If you are ready to make a significant impact and lead a team dedicated to achieving exceptional results, we want to hear from you. Join us in delivering outstanding service and support to our valued policyholders. Apply now to become part of our dedicated team!

About Plymouth Rock

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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