We are currently seeking an experienced Auto Property Damage Claims Representative (handling commercial accounts) to fill a position in our Boston office, directly across the street from South Station.  This is not your average office space, with high ceilings and wooden beams, exposed brick, mechanicals and modern lighting.  This is a great opportunity in a great space for an experienced Claims Representative to join our growing team and start a career with a financially sound company.

Responsibilities:

In this position you will be responsible for the investigation, evaluation and disposition of first and third party commercial auto property damage claims.  This is a full-time position (37.5 hours) with a Monday– Friday schedule.

• Contact insureds, claimants, attorneys and other parties related to an auto accident.
• Proficient in communicating in a variety of ways, including text, email and letter.
• Investigate all assigned claims for coverage, liability and damages.
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
• Responsible for timely payment of auto repairs and resolution of total losses.
• Ensure adherence to a variety of commercial policies including related coverages and exclusions.
• Determine liability of parties involved in a loss, including application of comparative negligence.
• Effectively manage workload through claims management and imaging systems.

Qualifications:

• 1-2 years of auto claims handling experience, preferably commercial auto.
• Excellent written and verbal communication skills.
• Ability to communicate effectively via phone, text, email, and other written correspondence.
• Demonstrated level of competency in time management, priority setting, and customer focus. 
• Experience using a claims management and imaging system

Education:

• Bachelor’s Degree or commensurate experience

Why work for us:

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Remote work equipment
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options (medical, dental, vision)
• Gym membership reimbursement
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave

Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic.  Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.