Claims Representative - Complex Personal Auto Property Damage

We are currently seeking an experienced Claim Resolution Specialist to join our growing Personal Lines Auto team in our Boston office.

The Claims Resolution Specialist is responsible for the investigation, evaluation and disposition of first and third party personal auto property damage claims as well as for providing an outstanding experience to our Customers and Agents while you assist them through claims process. The environment is fast paced, collaborative and an inquisitive mindset, patience and the ability to function professionally in adversarial situations are key for long-term success. This position does require prior Auto Claims experience handling comparative negligence involving stop signs, left turns, lane changes, etc.

What You’ll Do

• Investigate all assigned claims for coverage, liability and damages.
• Determine liability of parties involved in a loss, including application of comparative negligence.
• Initiate Subrogation process (if applicable) by creating the appropriate and well-documented referral.
• Contact insureds, claimants, attorneys, and other parties related to an auto accident.
• Proficient in communicating in a variety of ways, including phone, text, email etc.
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
• Ensure adherence to personal lines policies including related coverages and exclusions.
• Effectively manage workload through claims management and imaging systems.

 Education You’ll Need

• Bachelor’s Degree.

 What You Need To Bring To the Table

• +1 years related of Auto claims handling experience, specifically including comparative negligence.
• Experience using a claims management and imaging system and Microsoft Office Suite products.
• Excellent communication, organizational and customer service skills.
• Demonstrated level of competency in time management, priority setting and customer focus.

 What’s In It For You?

• 4 weeks accrued paid time off + 9 paid national holidays per year.
• Tuition Reimbursement.
• Free onsite Fitness Center in the building
• Low cost and excellent coverage health insurance options (medical, dental, vision).
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts.
• Matching gift opportunities.
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary).
• Company sponsored social events.
• Various Paid Family leave options including Paid Parental Leave.

About Plymouth Rock

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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