Principal UX Designer

We are seeking a talented and experienced Principal UX Designer to join our Digital Engagement Team and help drive constant improvement in our digital experiences.

The ideal candidate will be a visionary leader with a passion for user experience, capable of strategizing and designing for UX initiatives, mentoring team members, and advocating for user-centered design practices across the organization. If you are a “roll up your sleeves” style manager that thrives when leading by example, we want to hear from you!

Essential Functions and Responsibilities:

• Lead and inspire our team by providing guidance, mentorship, and support to foster growth and excellence in UX design.
• Design and optimize digital experiences, ensuring seamless and engaging interactions across various devices and platforms.
• Utilize design thinking methodologies to ideate, prototype, and iterate on solutions that address user pain points and deliver value.
• Leverage human-centered design principles throughout the organization, promoting a culture of empathy, creativity, and innovation.
• Collaborate with cross-functional teams including product managers, developers, and stakeholders to translate business requirements into intuitive and impactful user experiences.
• Simplify complex workflows and processes into intuitive customer journeys, enhancing usability and satisfaction.
• Leverage AI-driven solutions to enhance user experiences and streamline processes, staying at the forefront of technological innovation in UX design.
• Utilize a combination of analytical tools, project management experience, and time management skills to maintain a UX backlog and prioritize work effectively. 

Qualifications and Education:

• Bachelor’s degree in Design, Human-Computer Interaction, or related field.
• Experience successfully managing UX designers with a strong portfolio showcasing successful projects and UI designs for both mobile app and web experiences.
• Expert in design thinking methodologies and user-centered design principles, with a deep understanding of UX best practices.
• Proficiency in conducting user research, usability testing, and competitive insights to inform design decisions.
• Strong leadership and communication skills, with the ability to inspire and collaborate effectively with cross-functional teams.
• Excellent problem-solving skills and a passion for creating intuitive and impactful user experiences.
• Experience designing solutions that leverage AI technologies, including chat bot implementations.
• Familiarity with agile development methodologies is preferred.
• Previous insurance industry experience is a plus.

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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