Claims Representative, Bodily Injury

Join Our Dynamic Claims Team at Plymouth Rock Assurance!

Are you an experienced professional in auto claims handling with a focus on bodily injury losses? Plymouth Rock Assurance is seeking a dedicated individual to fill the role of Claims Representative, Bodily Injury. This position involves managing a pending queue of automobile bodily injury losses, ranging from minor to high severity. The ideal candidate will possess a keen understanding of comparative negligence, state and federal regulatory laws, and will excel in investigating, evaluating, and negotiating all facets of automobile claims.

Duties and Responsibilities:

• Investigate motor vehicle accidents to ascertain coverage and liability for a range of severity levels, from minor to high severity, including uninsured and underinsured motorists claims.
• Conduct thorough interviews with customers, claimants, and witnesses to determine the circumstances surrounding each loss.
• Maintain accurate reserves and ensure timely reserve adjustments.
• Diligently manage loss adjustment expenses.
• Communicate effectively with policyholders, agents, underwriters, reinsurers, and claims management.
• Complete comprehensive large loss reports as required.
• Retain expert vendors when necessary to aid in the investigation and evaluation of each claim.
• Adhere to best practices and litigation management guidelines.
• Demonstrate excellent problem-solving, negotiation, organizational, and prioritization skills.

Job Requirements:

• A college degree from an accredited university or a combination of experience and education.
• A minimum of three years of auto claims handling experience.
• Adjusters license preferred.
• Insurance designations (CPCU, AIC, SCLA, etc.) are a plus.
• Ability to thrive in a fast-paced environment, multitasking, and prioritizing assignments based on their overall importance.
• Strong verbal and written communication skills.
• Litigation experience is preferred.

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.