Are you a dynamic leader with extensive experience in casualty claims management? We're seeking a Bodily Injury Claims Manager to oversee a dedicated team of Claims Representatives in our vibrant downtown Boston office. In this role, you will be responsible for driving the professional growth and operational efficiency of our claims team while ensuring the delivery of exceptional service to our clients.

Responsibilities:

• Supervise and guide a team of Bodily Injury Claims Representatives, fostering their professional development through tailored training programs and individualized growth plans.
• Lead and manage claims operations by ensuring comprehensive investigations, accurate reserve setting, cost management, and the resolution of claims in line with our stringent quality assurance benchmarks.
• Collaborate with internal and external legal counsel to strategize and oversee litigation files through various processes such as committee sessions, strategy meetings, arbitrations, and mediations, aiming for favorable outcomes.
• Identify and address significant claim exposures, presenting comprehensive large loss analyses to senior management for informed decision-making.
• Monitor and optimize individual and team performance metrics and key indicators, using this data to guide and improve claims handling strategies.
• Conduct detailed reviews of pending claims through diary control and reports, providing insightful guidance and recommendations for enhanced claims management.
• Address inquiries from independent agents and internal departments, collaborating as needed with product, marketing, and actuarial teams.
• Perform regular self-audits against industry best practices, providing constructive feedback and guidance to team members based on these evaluations.

Qualifications:

• Bachelor’s degree or a combination of relevant experience and education.
• 5-8 years of comprehensive experience in casualty claims, including litigation expertise.
• Minimum of 2 years in a supervisory or managerial role.
• Advanced presentation and communication skills, with a proactive and innovative mindset driven by a passion for continuous learning and growth.
• Strong technical knowledge in Massachusetts and New Hampshire insurance practices, including proficiency in 93A handling.
• Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, OneNote, and Teams.cess of our claims operations while enabling the professional advancement of your team members.

Join our team and be part of a collaborative and growth-oriented environment where your expertise will drive the success of our claims operations while enabling the professional advancement of your team members.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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