The Virtual Auto Appraisal Supervisor directs, controls, and monitors the work within the Virtual Estimating Team (VET).  The Virtual Auto Appraisal Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with State(s) regulations and Plymouth Rock’s policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary.  Effectively communicate and report observations to the Claims Director. This Supervisor will interact with customers, claimants, and vendors.

Essential Functions and Responsibilities

• Directs and controls work of their unit and other areas assigned.  A significant portion of the candidate's day to day activities involve technical and administrative responsibilities associated with the unit. 
• Review & approve damage and settlement amounts that exceed Staff's authority levels.  Monitor assignments and work flow to ensure timely service, efficiency, and the quality of work product.
• Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures.
• Audit casework in the unit and office for quality assessment, accuracy, and provide feedback & training to staff based upon the re-inspection results.  Re-inspections are on estimates completed by staff & independent appraisers, body shops, and vendors.  Provide feedback and training to the staff based on results.
• Perform salary administration and performance evaluation of Staff. Address and properly document performance issues, action plans, and general developmental needs.
• Review data reports; generate reports, and analysis to assess the staff's quality of work product to identify areas of improvement.
• Complies with the Companies Quality Assurance program to identify problems, provide direction, and review performance of the Team’s members.
• Resolve complaints from insureds, claimants, agents, other claim personnel, etc., through active participation.
• Make recommendations to management for promotions, staff size, staffing changes, salary administration.  May participate in the hiring of new employees.
• General day-to-day administrative recording keeping and compliance requirements.
• Review and approve expense accounts submitted by staff.
• Obtain the necessary licenses within 90 days.
• Complete special projects as assigned by Management. Out of state travel will be required between Claims offices.
• Must be willing to participate in catastrophe claim handling when requested.  This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.

 Qualifications and Education

• Bachelor’s degree preferred from a four-year College or University, plus 3 to 5 years appraisal experience
• Must be proficient with Microsoft office Suite Products and Auto Estimating Software (Mitchell preferred).
• Preferred to have Auto Appraisal and/or Adjusters licenses in CT, NH, NJ, NY, MA, PA, and other states.
• Must be proficient with data analytics and metrics to review and establish reports/metrics needed to track results.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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