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The Claims Representative is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. This individual will work within our “Complex PD Claim Unit”. They will need to provide a high level of customer service while exercising patience throughout the process. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations. Comparative negligence claim handling experience is a must. The position is available in Parsippany or Uniondale.
Essential Functions and Responsibilities
- Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim.
- Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee.
- Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information.
- Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary.
- Prepare dispatch instructions for field personnel to inspect vehicles.
- Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
- Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim
- Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise.
- Ensure that service, loss and expense control are maintained at all times
- Adhere to privacy guidelines, law and regulations pertaining to claims handling.
- Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage.
- Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay.
- Handle our customer focused phone environment.
- Other duties as assigned
Qualifications and Education
- Bachelor’s degree and a minimum of 3 years related PD claim experience, specifically including comparative negligence auto loss claims.
- Basic personal computer skills including working knowledge of Microsoft Office Suite products.
- Able to prioritize and handle multiple tasks.
- Excellent communication, organizational and customer service skills.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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The Business Intelligence Supervisor is responsible for developing methods and leading analytical reviews of operational workflows and lifetime profitability to measure operational and marketing channel effectiveness, and ensure adequate profitability for the business being written by the Direct Group. The person is responsible for creating analytics, databases and performance metrics required to achieve these goals. In addition, the person will work closely with the Business Intelligence Director to help determine ongoing priorities for the unit.
Essential Functions and Responsibilities
- Has a strong understanding of insurance concepts such as financial P&Ls, expense ratios, rate level indications, loss ratio trends, and marketing funnel metrics and to get familiar with internal workflows (i.e. underwriting, sales and claims handling).
- Identify creative reporting solutions, including ad-hoc analysis that facilitates effective measurement of operational effectiveness. Upgrade existing reports to increase efficiency of distribution, reduce redundancy across reports and to improve ease of presentation.
- Collaborate with other analytical teams throughout the enterprise to review insights from recent analytical exercises.
- Effectively uses available front end reporting tools, data systems and information gathered from different areas throughout the company to analyze business issues. Communicate results to management.
- Work with large databases from Production Data warehouse. Collaborate with data teams to leverage tools and techniques developed for effective data extraction, transformation and loading (ETL).
- Build automated reporting and analytical tools, which includes a) queries that extract and summarize data from our data warehouse and b) procedures that integrate this data into dynamic workbooks allowing for multiple levels of analysis.
- Proven ability to work independently with other departments to lead assigned analytical exercises, as well as present observations and recommendations to a wide variety of stakeholders. This includes:
- Gaining subject-matter expertise to independently drive the analysis
- Deploying the appropriate analytical techniques to yield practical insights
- Effective presentation and communication skills
Qualifications and Education
- Demonstrated problem solving experience gained through related coursework and work experience. BA/BS degree in quantitative field of study.
- Several years of Property and Casualty Insurance experience required.
- Analytical problem solver with a high level of intellectual curiosity and attention to detail. Prior Product or Actuarial experience desired.
- Strong programming/query experience in SQL Server and Tableau report building.
- Proficient with all Microsoft Office products.
- Three or more years of experience with relational database tools and concepts.
- Demonstrated experience leading projects from start to finish with a high degree of autonomy.
- Excellent verbal and written communication skills.
- Collaborative nature, but also has the ability to work independently and efficiently on a high volume of tasks.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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This position will be part of the Direct Group Financial Planning & Analysis (FP&A) team and has the overall responsibility in financial analysis, decision-making, and strategic planning within the Direct Group organization. We are looking for a self-motivated individual with excellent financial and technical skills to join our team.
Essential Functions and Responsibilities
- Monthly review and distribution of Direct Group results, including validations with analysis as required.
- Manage the budget and monthly forecast processes for the entire Direct Group operation.
- Develop and monitor reports to track key performance indicators and financial metrics against targets. Identify variances, and provide insightful analysis and recommendations to drive improvements and optimize financial outcomes.
- Collaborate with various departments, including FP&A, corporate finance, operations, and executive management and actively engage in these cross-functional meetings to provide financial insights and recommendations, and contribute to strategic discussions.
- Utilize SQL to retrieve financial and operational data from databases for analysis as required.
- Utilize Tableau or other BI visualization tools available to present financial data and analysis of results in a clear and concise manner, enabling our business to easily understand and interpret the information.
- Identifies opportunities to streamline financial processes, enhance data quality and accuracy, and automate routine tasks.
- Partner with financial planning and analysis team and various department colleagues to analyze cost/benefit investments to achieve desired revenue growth targets.
- Perform special analyses to support strategic business decision making.
- Perform other duties as assigned by the department head.
Qualifications and Education
- Top notch analytical and problem-solving skills.
- Able to clearly link financial results to performance drivers, generate alternatives, and drive positive change. Strong foundation in financial analysis, including knowledge of financial statements, budgeting, forecasting and variance analysis.
- Working knowledge of SQL and experience working with BI visualizations tools or Charts in Excel.
- Proficient with MS-Office applications. Expert-level Excel. Basic knowledge of Workday or Adaptive Insights is a plus.
- Demonstrated proficiency with financial modeling.
- Time management and the ability to switch between projects quickly and meet deadlines.
- Advanced project management and process improvement skills.
- Ability to anticipate, identify, and resolve complex financial issues.
- Process-orientation with continuous improvement mindset.
- Excellent communication skills with ability to communicate complex financial issues in a clear/concise manner.
- Bachelor's degree in Accounting, Finance, Mathematics or other quantitative discipline from a four-year college or university.
- 1-4 years of relevant FP&A experience.
- Project management experience with exposure to continuous improvement methodologies and tools.
- Insurance industry experience (Life or P&C) preferred.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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The Lead Data Scientist takes a lead role in assigned data science initiatives with limited supervision. He/she will be independently responsible for full-cycle of model development, deployment and monitoring to enable future growth and profitability for our book of business through appropriate pricing, underwriting of risk and other related disciplines.
Essential Functions and Responsibilities
- Produces complex predictive models enabling the creation of rating plans and evaluation of risk and profitability.
- Identifies drivers of insurance costs, understanding the economics of customers’ behavior and estimating the expected losses for segments of risks using advanced statistical and analytical techniques on large data sets.
- Develops studies that evaluate new business models for customer retention and growth initiatives as well as estimate the lifetime value of customer segments.
- Participates in the development of the overall analytical framework to support the company’s strategy for growth
- Takes active role in innovation
- Mentors junior members of the team
- Communicates analysis, strategy and recommendations to diverse audiences, including technical and non-technical.
- Collaborates with upper management to assess the potential effects of proposed solutions and incorporates these considerations into recommendations.
- Advanced skills and training in predictive modeling, data mining and other quantitative and research analytics (Non-Linear Regression Analysis, Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Decision Trees, Non Parametric estimations, etc.).
- Ability to apply various predictive modeling techniques to develop solutions to various real-world problems.
- Hands-on experience developing and delivering structured, methodology projects.
- Exceptional programming ability in SAS, SQL, R, Python or other programming languages.
- Excellent written and oral communication and presentation skills.
- In-depth understanding of database principles and experience working with large databases.
- Ability to influence and guide across departmental boundaries.
Qualifications and Education
- 3 or more years of experience developing and implementing multivariate predictive models using GLM and other statistical methods. PhD in economics, statistics, or related field required.
- Or in the alternative, a Master’s degree in Statistics, Engineering, Mathematics, Economics, or a related field (foreign educational equivalent accepted) and five (5) years of experience as indicated above.
- High level of organizational and project management experience handling multiple projects simultaneously.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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Director, Cloud Migration
Plymouth Rock Assurance is seeking an experienced and visionary Director of Cloud Migration to lead our dynamic team in a major AWS migration initiative. The successful candidate will be instrumental in shaping and executing our cloud strategy, ensuring the seamless transition of our IT infrastructure to AWS. This role requires a proven track record in cloud engineering, strong leadership skills, and expertise in AWS services and best practices.
Essential Functions and Responsibilities:
- Drive the planning, design, and implementation of our AWS migration strategy, collaborating with stakeholders to align with business goals.
- Manage and lead a team of skilled cloud architects, cloud engineers and DevOps engineers, providing guidance, mentorship, and support to ensure the successful delivery of cloud solutions.
- Utilize best practices and methodologies to implement AWS foundation architecture including Control Tower and Landing Zones.
- Implement effective Infrastructure as Code (IaC) strategies and standards for provisioning and managing AWS resources.
- Lead and contribute to the design and implementation of DevOps practices.
- Oversee the development and implementation of automation scripts for deployment, configuration, and orchestration of AWS infrastructure.
- Lead implementation of CI/CD pipelines for automated software delivery.
- Establish and enforce security measures to ensure the integrity and confidentiality of data, and compliance with industry standards and regulations.
- Collaborate with cross-functional teams, including operations, development, and other stakeholders, to plan and implement migration of applications to AWS.
- Monitor and optimize AWS infrastructure for performance, scalability, and cost-effectiveness.
- Document migration processes, best practices, and configurations to ensure knowledge transfer and continuity.
- Conduct training sessions and foster continuous improvement within the cloud engineering team.
- Provide detailed and transparent reports on the progress of the AWS migration initiative, communicating key metrics, challenges, and risks to stakeholders.
Qualifications and Education:
- Bachelor's or Master's degree in Computer Science or a related field.
- 8+ years of professional experience in cloud engineering, with a focus on AWS.
- Proven experience leading cloud engineering and DevOps teams, with a minimum of 5 years in a leadership role.
- Expertise in AWS services, particularly in migration projects.
- Expertise in implementing AWS foundation architecture.
- Strong understanding of IaC, automation, and scripting tools for AWS (e.g., Terraform, AWS CloudFormation).
- Experience with security best practices and compliance in AWS environments.
- Excellent problem-solving and troubleshooting skills.
- Effective leadership and communication skills to collaborate with cross-functional teams.
About the Company:
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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The Data Science Manager will manage a team of statisticians in research and development of new predictive models and new analytical techniques related to insurance pure premiums, customer lifetime value, customer buying behaviors and related topics using internal and external data.
Essential Functions and Responsibilities
- Provide analytics for setting price, underwriting and products strategies. Implement analysis and modeling tests.
- Develop and enhance models used in a variety of contexts within the product management structure.
- Advance modeling capabilities.
- Work with colleagues in various departments to facilitate the application of models developed considering the regulatory and competitive contexts.
- Ensure models are understood, implications are appropriately assessed, implementation plans are defined, validation of results are undertaken and adjustments are made.
- Supervise, manage and develop assigned staff
Qualifications and Education
- Master's degree in Statistics, Mathematics, Engineering or related field (willing to accept foreign education equivalent) and a minimum of seven (7) years’ experience supervising predictive/advanced analytics.
- Alternatively, will accept Ph.D. and five years’ experience in supervising predictive/advanced analytics.
- Demonstrated expertise in SAS, R, or Python etc.
- Demonstrated expertise in Bayesian statistics.
- Demonstrated experience in developing multivariate predictive models in an insurance/financial fields.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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Systems Analyst
General Description:
The Systems Analyst recommends approaches for the design of a business solution by interacting with Business Partners and System Engineers. By developing technical specifications, the System Analyst will clearly articulate an approach to meet Business Goals. In order to accomplish this goal they act as a liaison between vendors, technical staff and the Business Partners. Systems Analyst will also configure code in our Claims Pro.
Essential Functions and Responsibilities:
Client Relationships
- Develop relationships with client personnel that foster positive client relationships
- Continually seek opportunities to increase customer satisfaction and deepen client relationships
Communication
- Conduct effective project progress evaluations in a timely manner
- Communicate information to the development team by writing technical specifications documents
- Prepare presentations using standard format and conduct sessions with business and technical audience
- Adhere to the project’s timeline and keep the Project Manager apprised of status, issues, and progress; attend project status and team meetings
- Demonstrate interpersonal skills needed to establish good rapport, generate enthusiasm, negotiate priorities, and to resolve conflicts between various groups
- Prepare both written and verbal communications in a professional manner Deliver information in a concise and professional format to staff in a formal setting
- Understand how to communicate difficult/sensitive information tactfully
Leadership/Project Management
- Assist in enforcement of project deadlines and schedules
- Work with other team members to ensure timely and high quality deliverables
Development
- Code/Configure changes in the Sapiens’ Core Suite
Testing
- Thoroughly Unit Test all configuration/development
- Participate in System Testing process, with QA team
- Participate in User Acceptance Testing process
- Document test cases and use them for long term regression testing
Qualifications and Education:
- Property & casualty insurance industry experience preferred, specifically in claims
- Minimum of 1 year of Associate Systems Analyst or Business Analyst-related experience
- BA/BS degree required (computer science or related field preferred)
- Proficient in Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio, and Project).
Organization and Problem Solving
- Well organized with the ability to manage multiple tasks simultaneously in order to meet demanding deadlines
- Quickly understand the business issues and data challenges of client’s organization and industry
- Analytical thinker who can make informed decisions quickly and manage multiple work streams
- Ability to analyze reported issues to determine root cause
Service and Support
- Consistently deliver high-quality services to our clients
- Demonstrate an understanding of software development principles
- Provide support to Product, Underwriting, Claims, and Finance teams, often during non-business hours.
- Perform on-call support for systems or applications as assigned.
Technologies and Tools
- Knowledge of Property Casualty Insurance.
- Policy and Billing Processing
- Experience with vendor tools used to for product development
About the Company:
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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The Team Lead will be responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization. The team lead will create a culture that embodies our brand and work collaboratively with supervisors to utilize its full resources to drive an efficient organization in delivering the highest quality. They must be a problem solver who demonstrates the highest standard of quality service, flexibility, commitment and courtesy in dealing with customers and co-workers. The Team Lead will be involved in all lines of business and in many cases may represent the Supervisor or Director of Customer Solutions.
Essential Functions and Responsibilities
- Foster an environment that is team oriented, customer responsive and quality driven
- Develop staff through real-time feedback, coaching, and ongoing training
- Identify key trends and implement process for communicating, tracking, and resolving root cause
- Proactively assist in call handling and processing of daily department workload to ensure we meet service standards
- Monitor queues to ensure associates remain available for our customers
- Develop, coach and train new employees and existing associates in accordance with department service objectives, regulatory changes, and major process improvements
- Assist in documenting and maintaining department procedures
- Become subject matter experts of department procedures, guidelines and provide feedback and input into potential enhancements
- Be available and approachable to address thoughtfully complaints, questions and inquiries
- Function in supervisory capacity when the supervisor is unavailable or/and out of office
- Capable of working independently with minimal supervision
- Set a professional example in both approach and work ethic
- Team lead should be available to work all shifts including a rotating Saturday shift
- Other duties and special projects as assigned
Qualifications and Education
- A four year college degree and P&C license is preferred
- Prior or current experience in a customer facing role
- Plymouth Rock product knowledge is preferred and underwriting experience is a plus
- Ability to adapt and remain positive in an ever changing environment
- Excellent organizational skills
- Exceptional analytical, critical thinking and problem solving skills
- Excellent written and oral communication skills
- Ability to multi-task and work in fast paced environment
- Ability to listen and demonstrate good judgment while providing superior service
- Excellent technical skills required, including the Microsoft Office Suite
In this vital role the Nurse Case Representative medically manages the treatment of our customers injured in an automobile accident in accordance with state and company guidelines.
Essential Functions and Responsibilities
- Medically manage individual injuries by obtaining and assessing medical information related to the injury
- Document case activities and action plans
- Respond to incoming phone calls and faxes on a timely basis to ensure statutory timeframes are met and excellent customer service is provided
- Work closely with Medical Directors and the treating providers to assess, implement, and evaluate medical treatment provided to the injured person
- Schedule independent medical examinations
- Address all aspects of medically managing the claim
- Candidate must have the ability to multitask in time sensitive situations
- Candidate must have strong organization, verbal and written communication skills and have the ability to work in a team environment
- May be required to perform field visits where necessary
Qualifications and Education
- Current New Jersey / New York RN or LPN license
- Organized, motivated, self-starter
- Excellent medical assessment skills
- Minimum of 2 years clinical experience
- Proficient in navigating through multiple system applications
- Prior utilization review experience from a NJ/NY Automobile, Workers Comp, or Managed Care company is a plus.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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In this role you will be handling the field adjustment and management of homeowners property claims in Massachusetts, specifically the South Shore.
Here is what you will do:
- Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards
- Proactive communication, and setting accurate claims length expectations
- Writing estimates for covered damage, provide customers scope of loss and cost of repairs
- Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim
- Identify subrogation potential and liability exposures
- Establish timely and appropriate claim reserves in accordance with claim standards
- Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business.
- Appropriately represent the company by executing a high level of service and maintaining professionalism at all times
Here is what you will bring to the table:
- Excellent oral and written communications skills
- Ability to multitask and adapt to changes quickly
- Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
- Capacity to work in a fast pace supporting the rapid growth of our customer base
- Be a self-motivated individual to meet & exceed goals
- Proficient in the use of Microsoft Office
- Minimum of 1 -3 years overall work experience preferred
- Have obtained/working towards a college degree or equivalent work experience
- Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary
- Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories
- Valid Driver’s License and proficient driving record
- Bachelor’s Degree from an accredited four-year college or university is preferred
Why work for us:
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Remote work equipment
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options (medical, dental, vision)
- Gym membership reimbursement
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- $3,000 one-time bonus payment on health insurance waiver
Compensation Range: $60,000 - $80,000
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.
In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.
Key Responsibilities:
- Conduct comprehensive claim file audit reviews with precision and attention to detail.
- Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement.
- Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives.
- Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria.
- Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability.
- Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements.
- Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations.
- Uphold strict compliance with company and industry standards in all operational processes and procedures.
Requirements and Qualifications:
- Possess strong project management skills, adept at juggling multiple tasks and projects with finesse.
- Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable.
- Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces.
- Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities.
- Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement.
- Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities.
- Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships.
- Previous experience facilitating feedback sessions and informational presentations is advantageous.
- Willingness to occasionally travel to other offices as needed.
Education/Experience:
- Hold a minimum of a BA/BS degree (advanced degree preferred).
- Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous.
- Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred.
- Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!
About Plymouth Rock
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.
In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.
Key Responsibilities:
- Conduct comprehensive claim file audit reviews with precision and attention to detail.
- Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement.
- Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives.
- Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria.
- Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability.
- Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements.
- Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations.
- Uphold strict compliance with company and industry standards in all operational processes and procedures.
Requirements and Qualifications:
- Possess strong project management skills, adept at juggling multiple tasks and projects with finesse.
- Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable.
- Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces.
- Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities.
- Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement.
- Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities.
- Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships.
- Previous experience facilitating feedback sessions and informational presentations is advantageous.
- Willingness to occasionally travel to other offices as needed.
Education/Experience:
- Hold a minimum of a BA/BS degree (advanced degree preferred).
- Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous.
- Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred.
- Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!
About Plymouth Rock
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.
In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.
Key Responsibilities:
- Conduct comprehensive claim file audit reviews with precision and attention to detail.
- Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement.
- Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives.
- Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria.
- Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability.
- Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements.
- Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations.
- Uphold strict compliance with company and industry standards in all operational processes and procedures.
Requirements and Qualifications:
- Possess strong project management skills, adept at juggling multiple tasks and projects with finesse.
- Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable.
- Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces.
- Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities.
- Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement.
- Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities.
- Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships.
- Previous experience facilitating feedback sessions and informational presentations is advantageous.
- Willingness to occasionally travel to other offices as needed.
Education/Experience:
- Hold a minimum of a BA/BS degree (advanced degree preferred).
- Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous.
- Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred.
- Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!
About Plymouth Rock
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
The Claims Supervisor, SIU will oversee the operation of a unit of SIU Investigators and Analysts with varying levels of experience who handle investigations on suspect claim and underwriting matters. The ideal candidate will be experienced in Supervising and handling complex SIU investigative activities across all claim coverage types in accordance with current state and federal regulatory laws.
Essential Duties and Responsibilities
- Direct and control the work of remote SIU Investigators and Analysts.
- Establish and monitor unit goals for service, production and work quality.
- Plan unit workflow and monitor assignment of cases to unit members based on complexity, severity, and volume.
- Promote teamwork through effective leadership.
- Review active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit.
- Facilitate effective anti-fraud training to meet established internal and regulatory annual requirements
- Analyze data and trends for emerging issues and enhanced referral opportunities.
- Assist in the preparation of mandatory state SIU filings.
- Conduct performance reviews and counseling sessions.
- Monitor attendance and write performance appraisals.
- Make recommendations for promotions, staff changes, and salary.
- Effectively partner with claim and underwriting staff to achieve established fraud detection, prevention and awareness goals.
Qualifications and Education
- A Bachelor’s Degree (B.A.) from a four year college or university and/or 3-4 years related experience and/or training which must include PIP, Casualty and prior supervision of an SIU team
- Experience in NY, NJ and PA jurisdictions preferred
- SIU affiliated professional designation preferred (FCLS,SCLA, CFE, CIFI)
- Major case and litigation experience preferred
- Able to work in a fast paced environment and multi-task.
- Strong critical thinking and problem solving skills
- Able to exercise independent judgement
- Must have strong verbal and written communication skills, experience with presentations and public speaking a must
- Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products
Senior Security Engineer
The Senior Security Engineer that will serve as a technical thought leader and hands-on senior contributor in the ongoing enhancement and monitoring of our Security Program for both AWS Cloud and on-prem. This individual will be responsible for installing and managing software security tools, analyzing metrics, and documenting any security issues discovered.
Essential Functions and Responsibilities:
- Contributes to the development and maintenance of the information security strategy
- Implement, manage, and monitor security and auditing platforms including evaluation and deployment of new tools and techniques to better secure Plymouth Rock’s infrastructure.
- Research, design, and advocate new technologies, architectures, and security products
- Assist in the creation, maintenance, and execution of the security roadmap.
- Serve as the main point of contact with outside Managed Security Service Providers to ensure services are delivered effectively.
- Coordinate and perform security-related awareness campaigns and educational exercises.
- Investigate security incidents and other cyber security events.
- Apply security principles to networking, windows and desktop platforms, firewalls, IPS/IDS devices and SIEM technologies.
- Fix detected vulnerabilities.
- Create and execute remediation plans for identified security threats to maintain a high-security standard.
- Research security enhancements and make recommendations.
- Stay up to date on information technology trends, news, and security standards.
Qualifications and Education:
- Bachelor’s degree in an Information Technology related major
- SSCP, CompTIA Security+ or CISM preferred
- 5+ years of combined experience working in information technology and/or security
- Experience with information security in Cloud computing and SaaS/IaaS/PaaS models.
- Solid knowledge with AWS cloud security tools – Guard Duty, CloudTrail, Security Hub et al.
- Solid knowledge securing assets in AWS.
- Experience with implementing WAFs, Botnet protection and OWASP top 10 best practices
- Familiarity with microservice architectures and cloud-native technologies
- Ability to meaningfully participate in code reviews and provide security guidance to software development teams.
- Familiarity with Continuous Integration and Continuous Delivery pipelines (CI/CD)
- Familiarity with product lines such as Veracode, Jenkins, Chef, Puppet
- Extensive experience configuring, deploying, and managing next gen endpoint protections, endpoint detection/response, secure web gateways and application firewalls
- Extensive knowledge of information technology operations, responsibilities, procedures to ensure adherence by all staff and make incremental improvements as needed
- Expert knowledge of and experience with application infrastructure components such as Windows Server, Active Directory, Group policy, SQL Server, IIS, VMWare and Tomcat.
- Experience with DLP, anti-virus and anti-malware.
- In-depth understanding of TCP /IP, computer networking, routing and switching.
- Solid experience with firewall and intrusion detection/prevention protocols.
- Experience with Network protocols and packet analysis tools.
- Experience with Security Information and Event Management (SIEM).
- Understanding of IDS / IPS, penetration and vulnerability testing.
- Ability to identify and mitigate vulnerabilities and explain how to avoid them.
About the Company:
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Supervisor, Database Administration
We are seeking a highly skilled and experienced Supervisor of Database Administration to oversee and manage our organization's database infrastructure. The successful candidate will be responsible for the overall management, performance, and security of our databases. They will lead a team of database administrators and collaborate with other IT teams to ensure smooth operations and optimal utilization of our database systems. The Supervisor of Database Administration will also play a critical role in strategic planning, capacity planning, and implementing best practices for database management.
Essential Functions and Responsibilities:
- Lead and manage a team of database administrators, providing guidance, coaching, and support to ensure their professional growth and development.
- Perform regular database maintenance tasks, including monitoring database performance, optimizing database configurations, and implementing backup and recovery procedures.
- Collaborate with other IT teams to ensure proper integration of databases with other systems and applications.
- Develop and implement database security policies and procedures to protect sensitive data and ensure compliance with industry regulations (e.g., PCI & PII).
- Oversee the design, development, and implementation of database structures, ensuring efficient storage, retrieval, and processing of data.
- Conduct regular database performance tuning and optimization activities to ensure optimal system performance.
- Plan and execute database upgrades, patches, and migrations, minimizing downtime and ensuring data integrity.
- Develop and maintain documentation related to database administration processes, procedures, and configurations.
- Monitor database usage trends and forecast future database needs, collaborating with stakeholders to plan for database capacity and scalability.
- Stay updated with emerging trends, technologies, and best practices in database administration and recommend innovative solutions to improve system efficiency and performance.
Qualifications and Education:
- Proven experience as a Supervisor or Team Lead in Database Administration.
- In-depth knowledge of relational database management systems (e.g., Oracle, SQL Server, MySQL, AWS RDS) and their underlying architecture.
- Strong understanding of database design principles and best practices.
- Proficient in database performance tuning and optimization techniques.
- Hands-on experience with database backup and recovery procedures.
- Familiarity with database security concepts and implementation methods.
- Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve database-related issues quickly.
- Strong leadership and team management skills, with the ability to motivate and inspire a team of database administrators.
- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
- Good project management skills and the ability to handle multiple tasks and priorities in a fast-paced environment.
About the Company:
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence.
Here is what you will do:
- Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims.
- Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices.
- Ability to recognize potential subrogation opportunities.
- Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated.
- Provide clear and accurate coverage opinions to internal stakeholders and insured parties.
- Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.
- Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions.
- Ensure compliance with industry standards and best practices in claims handling.
- Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process.
- Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment. Work well under pressure.
- Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims.
Here is what you will bring to the table:
- Bachelor's degree from an accredited four year college or university.
- Must have experience handling Litigated files.
- Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality
- Minimum of 5 years of experience in liability claims adjusting.
- Strong knowledge of insurance policies, coverage issues, and relevant legal principles.
- Excellent negotiation and communication skills.
- Proficient in claims management software and Microsoft Office Suite.
- Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction.
Why work for us:
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Remote work equipment
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options (medical, dental, vision)
- Gym membership reimbursement
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- $3,000 one-time bonus payment on health insurance waiver
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-SM1
If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence.
Here is what you will do:
- Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims.
- Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices.
- Ability to recognize potential subrogation opportunities.
- Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated.
- Provide clear and accurate coverage opinions to internal stakeholders and insured parties.
- Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.
- Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions.
- Ensure compliance with industry standards and best practices in claims handling.
- Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process.
- Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment. Work well under pressure.
- Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims.
Here is what you will bring to the table:
- Bachelor's degree from an accredited four year college or university.
- Must have experience handling Litigated files.
- Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality
- Minimum of 5 years of experience in liability claims adjusting.
- Strong knowledge of insurance policies, coverage issues, and relevant legal principles.
- Excellent negotiation and communication skills.
- Proficient in claims management software and Microsoft Office Suite.
- Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction.
Why work for us:
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Remote work equipment
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options (medical, dental, vision)
- Gym membership reimbursement
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- $3,000 one-time bonus payment on health insurance waiver
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-SM1
If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence.
Here is what you will do:
- Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims.
- Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices.
- Ability to recognize potential subrogation opportunities.
- Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated.
- Provide clear and accurate coverage opinions to internal stakeholders and insured parties.
- Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.
- Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions.
- Ensure compliance with industry standards and best practices in claims handling.
- Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process.
- Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment. Work well under pressure.
- Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims.
Here is what you will bring to the table:
- Bachelor's degree from an accredited four year college or university.
- Must have experience handling Litigated files.
- Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality
- Minimum of 5 years of experience in liability claims adjusting.
- Strong knowledge of insurance policies, coverage issues, and relevant legal principles.
- Excellent negotiation and communication skills.
- Proficient in claims management software and Microsoft Office Suite.
- Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction.
Why work for us:
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Remote work equipment
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options (medical, dental, vision)
- Gym membership reimbursement
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- $3,000 one-time bonus payment on health insurance waiver
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-SM1
Join Plymouth Rock Assurance, a dynamic leader in the insurance industry, as an Adverse Subrogation Claims Representative. We're seeking a seasoned professional to independently investigate, pursue, and recover monies from parties responsible for losses sustained by our insureds.
As part of our team, you'll play a pivotal role in facilitating prompt collection and maximizing recovery. Your responsibilities will include assessing liability, negotiating settlements, and enhancing our processes with your expertise.
Responsibilities:
- Analyze investigations to make liability assessments, including reviewing first and third-party statements, witness testimonies, scene photos, and other relevant data.
- Evaluate proximate cause, negligence, and damages to adjust reserves accordingly.
- Negotiate and settle claims within your authority, seeking guidance from supervisors when necessary.
- Maintain an effective follow-up system on pending files and prioritize tasks efficiently.
- Act as an intermediary between the company, preferred vendors, customers, insureds, and claimants.
- Utilize Adverse Stream system for case management and maintain an active diary management system.
- Respond to and draft arbitration contentions, with a willingness to become certified as an arbitrator.
- Adhere to privacy guidelines, laws, and regulations pertaining to claims handling.
- Scrub adverse carrier proofs to secure optimal settlements, collaborating with appraisal staff or Hyper Quest as needed.
Qualifications:
- Proficiency in Microsoft Office Suite products and computer skills.
- 3 to 5+ years of experience handling auto comparative negligence claims.
- Working knowledge of the inter-company arbitration process is advantageous.
- Certification from Arbitration Forums is a plus.
- Bachelor’s degree or equivalent combination of education and experience.
- Ability to obtain state licenses when required.
- Pursuing an insurance designation is beneficial but not mandatory.
- Strong customer service, organizational, verbal, and written communication skills.
About Plymouth Rock Assurance:
Join a company with a reputation for excellence in service, managing over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. We invest in technology, empower our employees, and boast a loyal customer base. With headquarters in Boston, Massachusetts, Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
If you're ready to make a difference in a fast-paced environment, apply now and become part of our team dedicated to delivering exceptional results.