Who are we?
Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work.
We are a leading auto and home insurance carrier servicing customers across 6 northeast states.
The Plymouth Rock Auto team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years.
Our headquarters is in the heart of Boston, across the street from the iconic South Station.
What are the expectations of this role?
As a Customer Care Associate you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.
What is exciting about this role and Plymouth Rock?
This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully-paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.
Qualifications and Education
We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes