The Business Intelligence Supervisor is responsible for developing methods and leading analytical reviews of operational workflows and lifetime profitability to measure operational and marketing channel effectiveness, and ensure adequate profitability for the business being written by the Direct Group. The person is responsible for creating analytics, databases and performance metrics required to achieve these goals.  In addition, the person will work closely with the Business Intelligence Director to help determine ongoing priorities for the unit.   Essential Functions and Responsibilities - Has a strong understanding of insurance concepts such as financial P&Ls, expense ratios, rate level indications, loss ratio trends, and marketing funnel metrics and to get familiar with internal workflows (i.e. underwriting, sales and claims handling). - Identify creative reporting solutions, including ad-hoc analysis that facilitates effective measurement of operational effectiveness. Upgrade existing reports to increase efficiency of distribution, reduce redundancy across reports and to improve ease of presentation. - Collaborate with other analytical teams throughout the enterprise to review insights from recent analytical exercises. - Effectively uses available front end reporting tools, data systems and information gathered from different areas throughout the company to analyze business issues. Communicate results to management.  - Work with large databases from Production Data warehouse. Collaborate with data teams to leverage tools and techniques developed for effective data extraction, transformation and loading (ETL). - Build automated reporting and analytical tools, which includes a) queries that extract and summarize data from our data warehouse and b) procedures that integrate this data into dynamic workbooks allowing for multiple levels of analysis. - Proven ability to work independently with other departments to lead assigned analytical exercises, as well as present observations and recommendations to a wide variety of stakeholders. This includes: - Gaining subject-matter expertise to independently drive the analysis - Deploying the appropriate analytical techniques to yield practical insights - Effective presentation and communication skills   Qualifications and Education - Demonstrated problem solving experience gained through related coursework and work experience. BA/BS degree in quantitative field of study. - Several years of Property and Casualty Insurance experience required.     - Analytical problem solver with a high level of intellectual curiosity and attention to detail. Prior Product or Actuarial experience desired.                                  - Strong programming/query experience in SQL Server and Tableau report building. - Proficient with all Microsoft Office products. - Three or more years of experience with relational database tools and concepts.              - Demonstrated experience leading projects from start to finish with a high degree of autonomy. - Excellent verbal and written communication skills. - Collaborative nature, but also has the ability to work independently and efficiently on a high volume of tasks.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  #LI-DNI

Business Analyst   The Business Analyst possesses a strong working knowledge of a SDM (System Development Methodology) process and is able to analyze systems and processes within the Personal/Commercial insurance environment.  They develop detailed Functional Requirements and work directly with the development team to implement the requirements, system test with the development team, support QA team and User Acceptance testing and production deployments. They provide recommendations for enhancing system functionality and work flows to improve processes and identify and correct system issues.    Essential Functions and Responsibilities:   - Document functional requirements to include all information needed by the developers by translating business requirements into detailed system/IT requirements. Gather via interview, business requirement review and working sessions with business users the functional requirements needed.  Assist in the development of business solutions in accordance with System Development Methodology - Provide input to the Development team managers in the creation of project plans, estimates and schedules. - Assist the Project Manager in the preparation of the estimates needed for new systems or enhancements to existing systems. - Adhere to the project’s time line and keep the Project Manager apprised of status, issues and progress. - Work with business areas and QA team to prepare Use Cases and Test Cases, scheduling and facilitating walkthrough’s as needed. - Obtain final sign off of the functional requirements by the business. - Work with technical areas, Developers and QA to interpret Functional Requirements, scheduling and facilitating walk-throughs as needed. - Participate in the preparation of Test Plans and as needed participate in the execution of Systems Testing in conjunction with the QA Testing Team to ensure Test Cases cover all functionality described in the Business Requirements and Use Cases. - Triage and address systems Testing Results (as needed) to obtain Sign Off from the QA and UAT testing teams. - Assist the QA and Business Team during System testing and User Acceptance Testing (UAT) by answering any questions, reviewing test director defects and determining if it is a true defect, or whether a change control is needed before assigning to development team. Communicate and resolve questions from QA about functional requirements and AI system changes. - Prepare meeting agendas and minutes for Agency Interface hosted meetings. - Keep all deliverables updated as changes occur using standard documentation rules. - Develop reports and analyses using various query and/or other tools as needed. - Monitor quality of production systems and resolve production related issues during check out and Post Deployment (as needed). - Work with the Development Team in preparation of the Master Release Plan and post production testing. - Perform research and analysis activities regarding production system issues including, but not limited to: - - Investigate and recommend system, policy and or procedural improvements. - Perform systems analysis – understand and articulate full system flow processing for policy writing, billing, claims and financial systems. - Performs ad hoc research projects. - Research, coordinate and track problems to resolution. Qualifications & Education: - 5+ years of experience as a Business Analyst within the Property/Casualty insurance industry. - Bachelor's Degree. - Experience in Microsoft applications.  Knowledge of Full Story and Google Analytics is a plus.  - Ability to formulate a concept by documenting in systematic terms the needs/request of the business. - Ability to effectively communicate technical information (both verbal and written) to a non-technical audience. - Ability to successfully negotiate with all customers to obtain the most favorable outcome for all. - Experience identifying options for potential solutions and assessing them for both technical and business suitability. - Ability to create logical and innovative solutions to existing problems. - Evaluate all project and stakeholder characteristics before deciding on appropriate deliverables and producing a time estimate.  About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI 

The Crashbuster Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. Appraisals will be completed at residences, work places, and repair shops.  This position is located in our New Jersey office with appraiser working remotely in their assigned territory of Southern New Jersey.    Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements.  Settlements include partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re-inspections and supplements in a timely manner complying with all New Jersey state regulations. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on recovered theft and fire assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines.   Qualifications and Education - College preferred and a minimum of 3 years of auto claims appraisal Exp. - Related claims experience or a thorough knowledge of automobile parts. and repair techniques, terminology and vehicle construction. - Must be organized and possess the ability to work independently with limited Supervision. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Territory – New Jersey Burlington and Mercer Counties - Must have valid driver’s license and favorable driving record. - Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision. - Must possess solid communication and negotiation skills - Additional State Appraiser Licenses a Plus   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business. Essential Functions and Responsibilities - Performs data mining and data cleansing tasks. - Prepare datasets for modeling through balancing and validation. - Produces predictive models which enable the creation of rating plans and evaluation of risk. - Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling. - Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings - Communicates to diverse audiences, including technical and non-technical. - Manages projects of moderate complexity. - Supports modeling requests made by other departments. - Works closely with others to gain strong understanding of insurance concepts and processes. - Perform other job-related duties as assigned. Qualifications and Education - Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills. - Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.). - Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems. - Excellent written and oral communication and presentation skills. - Self-starter, critical thinking and strong individual contributor. - Solid understanding of database principles and experience working with large databases. - Knowledge of auto insurance will be a plus. - Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred - Masters in economics, statistics, or related field required, PhD preferred.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

This position will be part of the Direct Group Financial Planning & Analysis (FP&A) team and has the overall responsibility in financial analysis, decision-making, and strategic planning within the Direct Group organization.  We are looking for a self-motivated individual with excellent financial and technical skills to join our team.  Essential Functions and Responsibilities - Monthly review and distribution of Direct Group results, including validations with analysis as required. - Manage the budget and monthly forecast processes for the entire Direct Group operation. - Develop and monitor reports to track key performance indicators and financial metrics against targets. Identify variances, and provide insightful analysis and recommendations to drive improvements and optimize financial outcomes. - Collaborate with various departments, including FP&A, corporate finance, operations, and executive management and actively engage in these cross-functional meetings to provide financial insights and recommendations, and contribute to strategic discussions. - Utilize SQL to retrieve financial and operational data from databases for analysis as required. - Utilize Tableau or other BI visualization tools available to present financial data and analysis of results in a clear and concise manner, enabling our business to easily understand and interpret the information. - Identifies opportunities to streamline financial processes, enhance data quality and accuracy, and automate routine tasks. - Partner with financial planning and analysis team and various department colleagues to analyze cost/benefit investments to achieve desired revenue growth targets. - Perform special analyses to support strategic business decision making. - Perform other duties as assigned by the department head. Qualifications and Education - Top notch analytical and problem-solving skills. - Able to clearly link financial results to performance drivers, generate alternatives, and drive positive change. Strong foundation in financial analysis, including knowledge of financial statements, budgeting, forecasting and variance analysis. - Working knowledge of SQL and experience working with BI visualizations tools or Charts in Excel.     - Proficient with MS-Office applications. Expert-level Excel. Basic knowledge of Workday or Adaptive Insights is a plus.  - Demonstrated proficiency with financial modeling. - Time management and the ability to switch between projects quickly and meet deadlines. - Advanced project management and process improvement skills. - Ability to anticipate, identify, and resolve complex financial issues. - Process-orientation with continuous improvement mindset. - Excellent communication skills with ability to communicate complex financial issues in a clear/concise manner. - Bachelor's degree in Accounting, Finance, Mathematics or other quantitative discipline from a four-year college or university. - 1-4 years of relevant FP&A experience. - Project management experience with exposure to continuous improvement methodologies and tools. - Insurance industry experience (Life or P&C) preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

In this position, you will supervise a team of Accelerated Property Damage Representatives in our downtown Boston office. You will also oversee our FNOL support staff and assist with a trainee’s transition from our Learning and Development team to Accelerated. This individual will be responsible for the oversight and monitoring of the team’s efforts to achieve assigned goals and objectives for production and quality. This individual should have a strong Property Damage background and have familiarity with our multi-state environment. You will interact with new hires to provide technical/system training, file instruction and advice to new employees on a daily basis. You will collaborate with our management team to address your team’s pending inventory, claim, and phone and mail volume.   Here is what you will do: - Provide exceptional customer service - Direct and control work of their unit and other areas assigned, in relation to automobile physical damage claims. - Conduct monthly Quality Audits to identify opportunities for improvement and recognition - Conduct regular team meetings as well as one on one development sessions - Monitor FNOL/ Phone Volume via CMS application - Monitor assignments and work flow to ensure timely service, efficiency and the quality of work product. - Address and resolve escalated complaints - Promote teamwork through effective leadership - Participate in Interviews - Provide daily, weekly and monthly excel reports for inventory, mail, phone and claim volume across your PD team - Train and develop staff to achieve and maintain high quality performance standards - Identify trends within your group where further development by you or training may be warranted - Monitor attendance and perform written performance appraisals - Expected to work well with and support their peers Here is what you will bring to the table: - A college degree from an accredited university or a combination of experience and education - A minimum of 3+ years of auto property experience - High degree of patience and positive personality - Be a good listener and exercise independent judgment - Be an independent thinker with strong critical thinking and problem solving skills - Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level of importance. - Strong verbal and written communication skills - In-depth knowledge of customer service techniques and processes. - Proficient with Microsoft Teams, Excel and Word a must - Lead special projects within the claims organization - Able at a moment’s notice pivot and manage an escalated situation or project/task Why work for us: - 4 weeks accrued paid time off + 9 paid national holidays per year - Remote work equipment - Tuition Reimbursement  - Low cost and excellent coverage health insurance options (medical, dental, vision) - Gym membership reimbursement - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts - Matching gift opportunities - Annual 401(k) Employer Contribution (up to 7.5% of your base salary) - Various Paid Family leave options including Paid Parental Leave - $3,000 one-time bonus payment on health insurance waiver About the Company   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

We are looking for a Senior Corporate Recruiter to join our enthusiastic and fast pace team. In this role you will be responsible for full lifecycle external recruitment as well as internal talent mobility across the enterprise. You will partner with hiring managers across different departments to fill their highly specialized roles. If you thrive on building connections, have a keen eye for top talent, and excel in a fast-paced environment, we want to hear from you!   Essential Functions and Responsibilities - Source and identify highly competitive candidates for key roles. - Screen candidates, schedule interviews and coordinate follow up interviews. - Use passive and direct sourcing techniques and seek new methods and innovative solutions to identify and attract prospective candidates and build pipeline. - Develop and maintain understanding of recruitment best practices, as well as understanding of Plymouth Rock businesses. - Manage background check and reference process for all candidates. - Develop long-term relationships with potential candidates and update our internal applicant tracking system to document and track data. - Represent and differentiate Plymouth Rock to external candidates by effectively describing our unique place in the industry. - Perform other duties as assigned. Qualifications and Education - Proven track record of success recruiting for senior level and technical roles required - Significant experience recruiting for roles that require sponsorship.  - BA/BS Degree in Human Resources or business-related field of study required. - 5+ Years of corporate recruiting experience, preferably in a senior or lead role, required. - Advanced level experience using LinkedIn and other social media platforms for candidate sourcing. - In-depth knowledge of recruitment best practices, sourcing techniques, and candidate assessment methods. - Demonstrated ability to understand, respect and communicate with all levels. - The ability to handle multiple priorities in a rapidly changing environment. - Results oriented, strong communicator, strong work ethic. - High energy, team player with a sense of humor. - Excellent communication, influence management, and negotiation skills. - BA/BS Degree in Human Resources or business-related field of study. - SHRM Certification preferred. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.       #LI-DNI 

Claims Representative, Personal Auto Property Damage   We are currently seeking an experienced Claim Representative in our Complex PD Unit to join our growing Personal Lines Independent Agent Auto team in our Farmington, CT. office.   The Complex Claim Representative is responsible for the investigation, evaluation and disposition of first and third party personal auto property damage claims as well as for providing an outstanding experience to our Customers and Agents while you assist them through claims process. The environment is fast paced, collaborative and an inquisitive mindset, patience and the ability to function professionally in adversarial situations are key for long-term success.  This is a full-time, Monday through Friday position, currently 4 days in the office and 1 day working from home. This position does require prior Auto Claims experience handling comparative negligence involving stop signs, left turns, lane changes, etc.   What You’ll Do - Investigate all assigned claims for coverage, liability and damages. - Determine liability of parties involved in a loss, including application of comparative negligence. - Initiate Subrogation process (if applicable) by creating the appropriate and well-documented referral. - Contact insureds, claimants, attorneys, and other parties related to an auto accident. - Proficient in communicating in a variety of ways, including phone, text, email etc. - Ensure timely disposition of all claims in accordance with regulatory and statutory requirements. - Ensure adherence to personal lines policies including related coverages and exclusions. - Effectively manage workload through claims management and imaging systems. - Ability to work in a team phone environment.   Education You’ll Need - Bachelor’s Degree.   What You Need To Bring To the Table - +1 years related of Auto claims handling experience, specifically including comparative negligence. - Experience using a claims management and imaging system and Microsoft Office Suite products. - Excellent communication, organizational and customer service skills. - Demonstrated level of competency in time management, priority setting and customer focus. - Varied State licensing is a plus.   What’s In It for You? - 4 weeks accrued paid time off + 9 paid national holidays per year. - Tuition Reimbursement. - Low cost and excellent coverage health insurance options (medical, dental, vision). - Robust health and wellness program and fitness reimbursements - Auto and home insurance discounts. - Matching gift opportunities. - Annual 401(k) Employer Contribution (up to 7.5% of your base salary). - Company sponsored social events. - Various Paid Family leave options including Paid Parental Leave. - $3,000 one-time bonus payment on health insurance waiver. About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Administrative Services Technician will be responsible for performing administrative and other duties as assigned. Responsibilities include but are not limited to the following: Essential Functions and Responsibilities - Data Entry - Manual entry of medical bills in a paperless environment using dual monitors. - Keying of Claims checks including vendor expenses, interest, etc. - Provider Service Unit Operator; utilizing customer service skills to provide information to medical providers regarding billing, and/or treatment requests. - Ability to use all available applications to answer questions, within our guidelines, prior to transferring calls. - Project Handling; Knowledge of Microsoft Excel, Word and Outlook. Perform research and compile data onto an excel spreadsheet for analysis. - Report generation and distribution. - Review of Medical Bills; Review accuracy in billing, pre-certification compliance in accordance with the Decision Point Review Plan, and application of proper bill adjudication. - Participate in proactive team efforts to achieve departmental and company goals. - Perform other duties as assigned to support the various units within the claims department. Qualifications and Education - High school diploma or general education degree (GED) and related training (i.e. medical billing, medical terminology, data entry); or six months related experience; or equivalent combination of education and experience. - Ability to understand and carry out instructions furnished in written, oral, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. - Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc. - Ability to handle multiple tasks simultaneously.  - Ability to work independently and prioritize projects and activities to meet deadlines.   - Consistently produces a quality work product with attention to detail. - Comply with all safety policies, practices and procedures. - Ability to work in a fast paced environment. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.  

The Virtual Auto Estimator will complete estimates from photos or video submitted by customers and or body shops. They will use this information to process claim payments as necessary. This position will sit onsite in our Woodbridge, NJ office! Essential Functions and Responsibilities - Work in a Team Environment with our Virtual Estimating Team - Provide exceptional customer service ensuring that public relations are maintained at all times. - Efficiently write accurate estimates based on photos and videos meeting production guidelines. - Complete, review and reconcile supplemental repair estimates. - Review and negotiate estimates with customers and or repair facilities. - Document claim files with notes, evaluations and decision making process. - Process claim payments as necessary. - Evaluate vehicle condition for Total Loss Settlements. - Adhere to state regulatory compliance. Qualifications and Education - A bachelor’s degree from a four year college or university - Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction. - Excellent communication (verbal and written) skills. - Strong customer service skills. - A valid driver’s license is required. - Obtaining Appraisal Licenses required for certain states.   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities.  This position will service the Independent Agent business of Plymouth Rock.   Essential Functions and Responsibilities - Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level. - Issue drafts to the appropriate parties. - Document the claim file as necessary. - Complete re inspections and supplements in a timely manner and in accordance with all guidelines. - Comply with all production standards and estimating guidelines - Ensure that service, expense control and public relations are maintained at all times. - Complete reports on investigative assignments. - Participate in team meetings - Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time. - Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT) Qualifications and Education - Minimum of 3 years of auto claims and appraisal experience - Auto claims appraisal experience required. - Territory - Rockland/Sullivan Counties NY and CT - Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus - ICAR or Vale training a plus. - Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather. - Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc. - Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home. - Must have a strong mechanical aptitude. - Body shop experience a plus but not required. - Must be organized and possess the ability to work independently with limited supervision - Experience using Mitchell Estimating software a plus. Compensation Range: $60,000 - $90,000 About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI   

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned. Qualifications and Education - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Bachelor’s Degree from a four-year college or university required and/or 3-5 years of equivalent experience. - Recent college graduates are encouraged to apply! About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

This individual is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. The position requires patience and the ability to function professionally in adversarial situations. Essential Functions and Responsibilities - Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. - Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee. - Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information. - Analyze the investigation to determine proximate cause, negligence, and damages. - Evaluate and adjust reserves as necessary. - Prepare dispatch instructions for field personnel to inspect vehicles. - Negotiate and settle claims within his/her individual authority. - Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate. - Maintain an effective follow-up system on pending files. - Prioritize and handle multiple tasks simultaneously. - Adjust to fluctuating workload. - Advise insureds, claimants, brokers on the status of the claim. - Act as an intermediary between the Company, preferred vendors and customers. - Resolve all disputes that may arise. - Ensure that service, loss and expense control are maintained at all times. - Adhere to privacy guidelines, law and regulations pertaining to claims handling. - Investigate and initiate subrogation when applicable. - Handle and respond to arbitration and special civil part lawsuits pertaining to property damage. - Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations and extended hours. - Other duties as assigned. Qualifications and Education - Strong customer service, organizational, verbal, and written skills are required. - Basic personal computer skills including working knowledge of Microsoft Office Suite products. - Bachelor’s Degree from a four-year college or university required and/or 3-5 years of equivalent experience. - Recent college graduates are encouraged to apply! About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI 

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment. Essential Functions and Responsibilities - Possesses at least five years relevant personal injury automobile negligence experience. - Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings. - Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them - Conducts depositions and attend court conferences, arbitrations, motions and trials. - Participates as trial and/or appellate attorney. - Possesses excellent knowledge of rules of evidence and civil procedure. - Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc. - Provides legal research and direction to Claims on cases - Provides legal advice and direction to Claims on cases. - Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties. - Must be able to work in a paperless environment. - Possesses strong computer skills with working knowledge of MS Word and Outlook. Qualifications and Education - Fully licensed to practice law in New Jersey. - New York or Pennsylvania Bar Admission a plus but not required About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI     

The Team Lead will be responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization. The team lead will create a culture that embodies our brand and work collaboratively with supervisors to utilize its full resources to drive an efficient organization in delivering the highest quality. They must be a problem solver who demonstrates the highest standard of quality service, flexibility, commitment and courtesy in dealing with customers and co-workers. The Team Lead will be involved in all lines of business and in many cases may represent the Supervisor or Director of Customer Solutions.   Essential Functions and Responsibilities - Foster an environment that is team oriented, customer responsive and quality driven - Develop staff through real-time feedback, coaching, and ongoing training - Identify key trends and implement process for communicating, tracking, and resolving root cause - Proactively assist in call handling and processing of daily department workload to ensure we meet service standards - Monitor queues to ensure associates remain available for our customers - Develop, coach and train new employees and existing associates in accordance with department service objectives, regulatory changes, and major process improvements - Assist in documenting and maintaining department procedures - Become subject matter experts of department procedures, guidelines and provide feedback and input into potential enhancements - Be available and approachable to address thoughtfully complaints, questions and inquiries - Function in supervisory capacity when the supervisor is unavailable or/and out of office - Capable of working independently with minimal supervision - Set a professional example in both approach and work ethic - Team lead should be available to work all shifts including a rotating Saturday shift - Other duties and special projects as assigned Qualifications and Education - A four year college degree and P&C license is preferred - Prior or current experience in a customer facing role - Plymouth Rock product knowledge is preferred and underwriting experience is a plus - Ability to adapt and remain positive in an ever changing environment - Excellent organizational skills - Exceptional analytical, critical thinking and problem solving skills - Excellent written and oral communication skills - Ability to multi-task and work in fast paced environment - Ability to listen and demonstrate good judgment while providing superior service - Excellent technical skills required, including the Microsoft Office Suite   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Principal UX Designer   We are seeking a talented and experienced Principal UX Designer to join our Digital Engagement Team and help drive constant improvement in our digital experiences.   The ideal candidate will be a visionary leader with a passion for user experience, capable of strategizing and designing for UX initiatives, mentoring team members, and advocating for user-centered design practices across the organization. If you are a “roll up your sleeves” style manager that thrives when leading by example, we want to hear from you!   Essential Functions and Responsibilities: - Lead and inspire our team by providing guidance, mentorship, and support to foster growth and excellence in UX design. - Design and optimize digital experiences, ensuring seamless and engaging interactions across various devices and platforms. - Utilize design thinking methodologies to ideate, prototype, and iterate on solutions that address user pain points and deliver value. - Leverage human-centered design principles throughout the organization, promoting a culture of empathy, creativity, and innovation. - Collaborate with cross-functional teams including product managers, developers, and stakeholders to translate business requirements into intuitive and impactful user experiences. - Simplify complex workflows and processes into intuitive customer journeys, enhancing usability and satisfaction. - Leverage AI-driven solutions to enhance user experiences and streamline processes, staying at the forefront of technological innovation in UX design. - Utilize a combination of analytical tools, project management experience, and time management skills to maintain a UX backlog and prioritize work effectively.    Qualifications and Education: - Bachelor’s degree in Design, Human-Computer Interaction, or related field. - Experience successfully managing UX designers with a strong portfolio showcasing successful projects and UI designs for both mobile app and web experiences. - Expert in design thinking methodologies and user-centered design principles, with a deep understanding of UX best practices. - Proficiency in conducting user research, usability testing, and competitive insights to inform design decisions. - Strong leadership and communication skills, with the ability to inspire and collaborate effectively with cross-functional teams. - Excellent problem-solving skills and a passion for creating intuitive and impactful user experiences. - Experience designing solutions that leverage AI technologies, including chat bot implementations. - Familiarity with agile development methodologies is preferred. - Previous insurance industry experience is a plus.   About the Company: The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.   #LI-DNI

  We are ready to invest in you through our paid licensing program and sales training.   Inside Sales Representatives make it their mission to ensure a productive and positive customer experience. We pride ourselves on being able to develop goal-oriented people into highly productive Inside Sales Representatives. If you have a competitive spirit, positive attitude and excellent interpersonal skills this might be the perfect fit. Don’t worry if you don’t have the experience, we will provide the necessary tools and techniques needed for success.   Why should you become an Inside Sales Representatives? - Competitive base salary and impressive bonus opportunities - Excellent benefits and a company-sponsored 401K - All expenses paid for testing, licensing and training - A corporate culture that cares about and values you as an employee - Supportive and motivating coaching to help you succeed Essential Functions and Responsibilities   - Handle generated calls in an effort to quote and sell personal lines insurance products, such as automobile and home insurance, for Plymouth Rock and its affiliate companies. - Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves. - Maintain product knowledge for all lines of business and products written. - Document all prospect information, communication, quote and sales data into computer systems. - Able to work any full time shift between the hours of 11:00am-7:15pm Monday – Friday and one Saturday per month from 10:00am–3:00pm. Qualifications and Education   - Excellent communication, organizational and interpersonal skills. - Strong attention to detail and follow through. - Microsoft Products proficiency (Word and Excel). - Prior sales and/or insurance experience is a plus. - Must obtain a NJ Property & Casualty Insurance Producer License within first 4 weeks of employment. (You will receive fully paid training and we will sponsor you for your insurance license). - Recent college grads encouraged to apply!   About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.     #LI-DNI