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The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment.
Essential Functions and Responsibilities
- Possesses at least five years relevant personal injury automobile negligence experience.
- Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings.
- Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them
- Conducts depositions and attend court conferences, arbitrations, motions and trials.
- Participates as trial and/or appellate attorney.
- Possesses excellent knowledge of rules of evidence and civil procedure.
- Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc.
- Provides legal research and direction to Claims on cases
- Provides legal advice and direction to Claims on cases.
- Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties.
- Must be able to work in a paperless environment.
- Possesses strong computer skills with working knowledge of MS Word and Outlook.
Qualifications and Education
- Fully licensed to practice law in New Jersey.
- New York or Pennsylvania Bar Admission a plus but not required
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment.
Essential Functions and Responsibilities
- Possesses at least five years relevant personal injury automobile negligence experience.
- Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings.
- Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them
- Conducts depositions and attend court conferences, arbitrations, motions and trials.
- Participates as trial and/or appellate attorney.
- Possesses excellent knowledge of rules of evidence and civil procedure.
- Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc.
- Provides legal research and direction to Claims on cases
- Provides legal advice and direction to Claims on cases.
- Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties.
- Must be able to work in a paperless environment.
- Possesses strong computer skills with working knowledge of MS Word and Outlook.
Qualifications and Education
- Fully licensed to practice law in New Jersey.
- New York or Pennsylvania Bar Admission a plus but not required
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany seeks a full time attorney with an insurance defense background to handle all aspects of personal injury litigation from initial referral to trial. The attorney would be responsible for handing predominately Central New Jersey territories but may get cases in any county in the State. The position would require the Attorney to analyze lawsuits, prepare pleadings, conduct depositions and attend arbitrations, conferences, motions, and trials. The candidate must be organized, a team player, and able to handle a high volume of files and out of office appearances. The candidate must be able to work in a paperless environment.
Essential Functions and Responsibilities
- Possesses at least five years relevant personal injury automobile negligence experience.
- Possesses an ability to analyze lawsuits referred from Claims and prepare necessary answers and responsive pleadings.
- Ability to communicate in writing and verbally with their clients to help them understand the lawsuit process and secure their cooperation in defending them
- Conducts depositions and attend court conferences, arbitrations, motions and trials.
- Participates as trial and/or appellate attorney.
- Possesses excellent knowledge of rules of evidence and civil procedure.
- Possesses excellent knowledge of all aspects of Insurance Law, such as coverage questions, UM and UIM Coverage, No-Fault, etc.
- Provides legal research and direction to Claims on cases
- Provides legal advice and direction to Claims on cases.
- Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties.
- Must be able to work in a paperless environment.
- Possesses strong computer skills with working knowledge of MS Word and Outlook.
Qualifications and Education
- Fully licensed to practice law in New Jersey.
- New York or Pennsylvania Bar Admission a plus but not required
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
The Virtual Auto Estimator will complete estimates from photos or video submitted by customers and or body shops. They will use this information to process claim payments as necessary. This position will sit onsite in our Woodbridge, NJ office!
Essential Functions and Responsibilities
- Work in a Team Environment with our Virtual Estimating Team
- Provide exceptional customer service ensuring that public relations are maintained at all times.
- Efficiently write accurate estimates based on photos and videos meeting production guidelines.
- Complete, review and reconcile supplemental repair estimates.
- Review and negotiate estimates with customers and or repair facilities.
- Document claim files with notes, evaluations and decision making process.
- Process claim payments as necessary.
- Evaluate vehicle condition for Total Loss Settlements.
- Adhere to state regulatory compliance.
Qualifications and Education
- A bachelor’s degree from a four year college or university
- Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction.
- Excellent communication (verbal and written) skills.
- Strong customer service skills.
- A valid driver’s license is required.
- Obtaining Appraisal Licenses required for certain states.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities. This position will service the Independent Agent business of Plymouth Rock.
Essential Functions and Responsibilities
- Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level.
- Issue drafts to the appropriate parties.
- Document the claim file as necessary.
- Complete re inspections and supplements in a timely manner and in accordance with all guidelines.
- Comply with all production standards and estimating guidelines
- Ensure that service, expense control and public relations are maintained at all times.
- Complete reports on investigative assignments.
- Participate in team meetings
- Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
- Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT)
Qualifications and Education
- Minimum of 3 years of auto claims and appraisal experience
- Auto claims appraisal experience required.
- Territory - Rockland/Sullivan Counties NY and CT
- Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus
- ICAR or Vale training a plus.
- Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather.
- Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
- Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
- Must have a strong mechanical aptitude.
- Body shop experience a plus but not required.
- Must be organized and possess the ability to work independently with limited supervision
- Experience using Mitchell Estimating software a plus.
Compensation Range: $60,000 - $90,000
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities. This position will service the Independent Agent business of Plymouth Rock.
Essential Functions and Responsibilities
- Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level.
- Issue drafts to the appropriate parties.
- Document the claim file as necessary.
- Complete re inspections and supplements in a timely manner and in accordance with all guidelines.
- Comply with all production standards and estimating guidelines
- Ensure that service, expense control and public relations are maintained at all times.
- Complete reports on investigative assignments.
- Participate in team meetings
- Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
- Adhere to privacy guidelines and State Compliance Regulations (NJ, PA, NY, CT)
Qualifications and Education
- Minimum of 3 years of auto claims and appraisal experience
- Auto claims appraisal experience required.
- Territory - Rockland/Sullivan Counties NY and CT
- Must have valid Driver license and favorable driving record. NY appraisal license is required addl license is a plus
- ICAR or Vale training a plus.
- Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather.
- Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
- Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
- Must have a strong mechanical aptitude.
- Body shop experience a plus but not required.
- Must be organized and possess the ability to work independently with limited supervision
- Experience using Mitchell Estimating software a plus.
Compensation Range: $60,000 - $90,000
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Woodbridge staff counsel office of Plymouth Rock Management Company of New Jersey seeks a full time Legal Examiner with an insurance defense background to handle all aspects of personal injury litigation and PIP arbitrations. The position would require the LE to work in a paperless environment and to prepare all litigation pleadings and motions and review and work all daily PIP notifications when needed. The candidate must be extremely organized, a team player, and be able to handle a high volume of files in an efficient, independent, and productive manner.
Essential Functions and Responsibilities
- Work in a completely paperless environment.
- Complete conflict checks and open new files.
- Scan and name mail according to office guidelines.
- Timely complete all work requests.
- Independently draft and send out all pleadings, third party complaints, motions, summonses, notices, authorizations etc.
- Handle heavy telephone communication with clients, outside attorneys, witnesses, physicians, courts, and Claims personnel to arrange trial dates, obtain information, respond to inquiries, etc.
- Explain the legal process to clients and assists them when necessary in answering interrogatories.
- Initiate contact with the Claims Department regarding file developments and information needed to defend the files.
- Input and monitor all diary follow-up items, ensuring that all documents are received by due date and that all outgoing correspondence is sent out on time.
- Input information into the House Counsel case management database. Notify the involved parties of scheduled times and adjournments.
- Responsible for scheduling or rescheduling trials, depositions, arbitration hearings, etc.
- Close files with minimal direction from attorney. This includes following up on closing paperwork, reviewing Releases for proper wording, filling out closing screens in case management system.
- Schedule/Set-up Independent Medical Exams via vendor portal
- Works as back up for other LEs when necessary.
- Perform the above duties with minimal supervision.
- Handle special projects as they arise.
Qualifications and Education
- High School Graduate or GED
- Excellent Keying Skills. 60 WPM.
- Good organization skills and analytical abilities
- Strong interpersonal skills
- Understanding of the Legal and Claim operations
- Execllent oral and written communications skills
- Personal computer knowledge, including Microsoft Office Suite and Adobe
- Case Litigation Management System experience a plus
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Mount Laurel staff counsel office of Plymouth Rock Management Company of New Jersey seeks a full time Legal Examiner with an insurance defense background to handle all aspects of personal injury litigation and PIP arbitrations. The position would require the LE to work in a paperless environment and to prepare all litigation pleadings and motions and review and work all daily PIP notifications when needed. The candidate must be extremely organized, a team player, and be able to handle a high volume of files in an efficient, independent, and productive manner.
Essential Functions and Responsibilities
- Work in a completely paperless environment.
- Complete conflict checks and open new files.
- Scan and name mail according to office guidelines.
- Timely complete all work requests.
- Independently draft and send out all pleadings, third party complaints, motions, summonses, notices, authorizations etc.
- Handle heavy telephone communication with clients, outside attorneys, witnesses, physicians, courts, and Claims personnel to arrange trial dates, obtain information, respond to inquiries, etc.
- Explain the legal process to clients and assists them when necessary in answering interrogatories.
- Initiate contact with the Claims Department regarding file developments and information needed to defend the files.
- Input and monitor all diary follow-up items, ensuring that all documents are received by due date and that all outgoing correspondence is sent out on time.
- Input information into the House Counsel case management database. Notify the involved parties of scheduled times and adjournments.
- Responsible for scheduling or rescheduling trials, depositions, arbitration hearings, etc.
- Close files with minimal direction from attorney. This includes following up on closing paperwork, reviewing Releases for proper wording, filling out closing screens in case management system.
- Schedule/Set-up Independent Medical Exams via vendor portal
- Works as back up for other LEs when necessary.
- Perform the above duties with minimal supervision.
- Handle special projects as they arise.
Qualifications and Education
- High School Graduate or GED
- Excellent Keying Skills. 60 WPM.
- Good organization skills and analytical abilities
- Strong interpersonal skills
- Understanding of the Legal and Claim operations
- Execllent oral and written communications skills
- Personal computer knowledge, including Microsoft Office Suite and Adobe
- Case Litigation Management System experience a plus
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Claims Representative, Bodily Injury
Join Our Dynamic Claims Team at Plymouth Rock Assurance!
Are you an experienced professional in auto claims handling with a focus on bodily injury losses? Plymouth Rock Assurance is seeking a dedicated individual to fill the role of Claims Representative, Bodily Injury. This position involves managing a pending queue of automobile bodily injury losses, ranging from minor to high severity. The ideal candidate will possess a keen understanding of comparative negligence, state and federal regulatory laws, and will excel in investigating, evaluating, and negotiating all facets of automobile claims.
Duties and Responsibilities:
- Investigate motor vehicle accidents to ascertain coverage and liability for a range of severity levels, from minor to high severity, including uninsured and underinsured motorists claims.
- Conduct thorough interviews with customers, claimants, and witnesses to determine the circumstances surrounding each loss.
- Maintain accurate reserves and ensure timely reserve adjustments.
- Diligently manage loss adjustment expenses.
- Communicate effectively with policyholders, agents, underwriters, reinsurers, and claims management.
- Complete comprehensive large loss reports as required.
- Retain expert vendors when necessary to aid in the investigation and evaluation of each claim.
- Adhere to best practices and litigation management guidelines.
- Demonstrate excellent problem-solving, negotiation, organizational, and prioritization skills.
Job Requirements:
- A college degree from an accredited university or a combination of experience and education.
- A minimum of three years of auto claims handling experience.
- Adjusters license preferred.
- Insurance designations (CPCU, AIC, SCLA, etc.) are a plus.
- Ability to thrive in a fast-paced environment, multitasking, and prioritizing assignments based on their overall importance.
- Strong verbal and written communication skills.
- Litigation experience is preferred.
About the Company:
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Join our team as a Claims Quality Assurance Specialist and take the helm in ensuring our claim operations meet and exceed industry standards. As a vital member of our team, you'll play a pivotal role in auditing processes across various facets including customer experience, coverage analysis, investigation, valuation, reserving, disposition, and regulatory compliance.
In this dynamic role, you'll craft insightful audit reports, contribute to calibration activities, and offer valuable feedback on training and development initiatives. Based in any of our IA Claim office locations (Boston, MA, Farmington, CT, Woodbridge, NJ, Parsippany, NJ or Uniondale, NY), this position is tailor-made for ambitious individual’s eager to kick-start their careers with 1-2 years of invaluable Claims QA experience.
Key Responsibilities:
- Conduct comprehensive claim file audit reviews with precision and attention to detail.
- Provide prompt feedback on emerging trends and critical observations, empowering continuous improvement.
- Monitor QA review activities at multiple levels, ensuring alignment with organizational objectives.
- Proactively assess the impact of new claim programs and processes, recommending strategic adjustments to QA criteria.
- Serve as a mentor and coach to claim partners, fostering a culture of excellence and accountability.
- Analyze QA activities and outcomes, leveraging data-driven insights to drive performance enhancements.
- Deliver accurate and timely monthly reports to stakeholders, highlighting key insights and recommendations.
- Uphold strict compliance with company and industry standards in all operational processes and procedures.
Requirements and Qualifications:
- Possess strong project management skills, adept at juggling multiple tasks and projects with finesse.
- Bring 5+ years of combined automobile claim experience, including expertise in Physical Damage, Casualty, and PIP claims. Litigation experience is highly desirable.
- Proficiency in MS Office Suite is a must, with preferred experience in ClaimsPro, Image Right, Tableau, Client Letter, Hi Marley, Agent Web, and Customer Web interfaces.
- Demonstrate a keen ability to understand the broader organizational perspective and identify optimization opportunities.
- Exhibit exceptional written and verbal communication skills, essential for effective collaboration and stakeholder engagement.
- Thrive in autonomy while managing a high volume of assignments, showcasing strong problem-solving and organizational abilities.
- Possess deep knowledge of auto policies, coverage, and related regulations, coupled with a knack for maintaining effective working relationships.
- Previous experience facilitating feedback sessions and informational presentations is advantageous.
- Willingness to occasionally travel to other offices as needed.
Education/Experience:
- Hold a minimum of a BA/BS degree (advanced degree preferred).
- Prior experience in reviewing claim files for compliance with internal standards and regulations is advantageous.
- Completion of extensive continuing insurance education training, with AIC and/or CPCU designation preferred.
- Join us in shaping the future of our claim operations and embark on a rewarding journey towards personal and professional growth. Apply now and become a driving force in our commitment to excellence!
About Plymouth Rock
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Plymouth Rock is seeking an analytically minded and entrepreneurial Marketing Technology & Operations Manager to join our rapidly growing Direct Response Auto Insurance business. This role will take on the responsibility for enabling our marketing technology strategy execution across all digital paid media and brand building activities. An ideal candidate has a strong background in executing marketing campaigns, enhancing tracking and reporting capabilities, and driving KPI improvement to maximize marketing technology efficiency and utilization. If you are a driven and creative digital marketing professional with the desire to be challenged in a fast-growing, entrepreneurial environment, we want to hear from you!
Essential Functions and Responsibilities
- Manage the technology, tracking processes and best practices to enable marketing campaigns, and ability to optimize for efficient customer acquisition.
- Lead day-to-day ad operations to support digital media and marketing campaigns, including ad trafficking for email, paid digital advertising and call tracking.
- Collect, organize and interpret marketing data to provide actionable insights and build reporting to track marketing technology health and efficiency.
- Partner with Media, Brand & Analytics teams to develop and execute strategies to optimize digital campaign performance, lead management, lead segmentation and data flow.
- Drive innovation in our marketing technology stack, by rationalizing technology to close gaps, reduce costs, mitigate risk, and enable scalability.
- Manage and track spend for all marketing technology initiatives, including annual budgeting and re-forecasting responsibilities.
- Conduct monthly meetings with senior management to report on status of the planning, spend, prioritization, and impact of ongoing marketing technology efforts.
- Act as subject matter expert with business stakeholders on technical processes and solution approaches.
Qualifications and Education
- Bachelor’s degree required; MBA preferred
- 6+ years of digital marketing technology management experience; financial services/insurance experience is preferred
- 3+ years of marketing operations experience
- Proven track record of successful digital marketing management using strong analytical, creative and problem-solving skills
- Strong project management and prioritization skills, ability to create order and drive execution
- Prior experience setting up and optimizing digital campaign tracking, ad serving and tagging; preferably with Tealium iQ, Google Tag Manager, Google Campaign Manager 360, and Google Analytics
- Motivated self-starter who has an entrepreneurial spiritAbility to acts as a leader on a cross-functional team
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Gloucester, MA area. The candidate will be required to provide a high level of customer service while utilizing measures to control severities.
Essential Functions and Responsibilities:
- Survey damages, prepare estimates and negotiate settlements. Settlements include partial and total losses within their established authority level.
- Issue drafts to the appropriate parties.
- Document the claim file as necessary.
- Complete re-inspections and supplements in a timely manner complying with all state regulations.
- Liaison to Body Shops in our GRP network.
- Comply with all production standards and estimating guidelines
- Ensure that service, expense control and public relations are maintained at all times.
- Complete reports on recovered theft and fire assignments.
- Participate in team meetings
- Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
- Adhere to privacy guidelines and MA Fair Claims Practices Act.
Qualifications and Education:
- Assigned Territory – Gloucester, MA area
- Must have a valid Massachusetts Auto Damage Appraiser License
- Must have valid driver’s license and favorable driving record.
- A minimum of 1-3 years of auto claims appraisal experience.
- Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances.
- Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
- Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
- Must have a strong mechanical aptitude.
- Body shop experience a plus but not required.
- Must be organized and possess the ability to work independently with limited supervision.
- Must possess solid communication and negotiation skills
About the Company:
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
The mission of the Director of Partnership Distribution Analytics position is to provide insightful analysis, analytics, and recommendations to the Partners leadership team to drive informed, effective business decision-making. The position reports directly to head of the Partners business (Chief Partnership Officer), and will work very closely with the entire Partners management team.
The position is responsible for leading all aspects of the creation, capture, and analysis of critical data and information related to the operation of the Partners channel business. The position will develop and implement analytic solutions that enhance the ROI of all aspects of marketing, distribution, and channel management. The position will devise and implement a strategic approach for conducting quantitative analysis of partner performance (both individually and collectively) and specialty product performance, including analysis of the effectiveness of various marketing programs, compensation programs and sales practices. This position plays an important thought leadership role in the organization, and will be evaluated in part on the continuous improvement and innovation it provides in developing the role and capabilities of the Partner analytics team. As such, success will depend on strong communication skills with leadership and peer colleagues.
The position will lead the dedicated Partners analytics team, and will also serve as the liaison to other technical areas of the business including Product, Actuarial, Advanced Analytics, and Underwriting, and will work closely with IT & Operations.
This is a working management position, i.e., the role will be required to both manage a team of analysts, and act as a senior individual contributor too as needed.
Essential Functions and Responsibilities
- Act as the focal point for all quantitative analysis efforts for the Partners channel
- Set priorities and budget resources for the Partners analytics team in consultation with Partners leadership
- Develop and manage performance metrics, compensation programs, management reporting, and analysis to drive targeted results
- Lead a team of people providing full support to the field marketing and specialty product management teams
- Partner with the business development team to develop generic or partner specific proposals to attract potential new accounts
- Analyze profitability of different segments of the auto product, and identify product and partner opportunities
- Enhance reports and analysis of our digital marketing programs and our internal sales center; focus areas include improving marketing and sales processes to optimize the number of quotes, conversion rates and marketing costs needed to meet the channel’s growth and profitability goals
- Manage the support of all data needs required within the Partners channel
- Become a thought leader on data and the use of analytic tools
- Work closely with product, underwriting, advanced analytics, and other corporate teams to develop ways to achieve our strategic plan
Qualifications and Education
- The ideal candidate will possess 5-10 years of relevant experience, preferably in property and casualty insurance.
- Bachelor’s Degree in Actuarial Science, Mathematics, Statistics, or a related field; an MBA is preferred but not required.
- Advanced skills or knowledge in Excel, SQL, Tableau and relational databases.
- Demonstrated ability to perform analysis that drives business initiatives.
- Previous experience analyzing marketing programs, sales operations and/or product profitability.
- Experience in analyzing and interpreting qualitative and quantitative data/results.
- Experience and expertise with financial, statistical, marketing and insurance concepts.
- Ability to balance desire for statistical rigor with realities of inconclusive business data is a must.
- Excellent organizational and communication skills.
- Exceptional analytical, critical thinking and problem solving skills.
- Ability to lead a team, and work within a team, are both crucial.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
In this fast-paced role, the Personal Injury Protection Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.
Essential Functions and Responsibilities
- This position will handle Personal Injury Protection claims in multiple states.
- The Personal Injury Protection Claim Representative will receive first reports daily with a priority on patient contact, service, and claim disposition.
- Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction.
- Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim.
- Investigates and interprets policy provisions and conditions to make a coverage determination.
- Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary.
- The Personal Injury Protection Claim Representative must have the ability to multitask in time sensitive situations.
- Ensures that service, loss and expense control are maintained at all times.
- Adheres to privacy guidelines, law and regulations pertaining to claims handling.
- Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.
Qualifications and Education
- 3-5 years of previous PIP claims handling experience is required.
- A Bachelor’s degree from an accredited four-year college or university is a plus.
- Basic personal computer skills including working knowledge of Microsoft Office Suite products.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
This position is responsible for the handling of Auto Property Claims in accordance with NJ Unfair Practices Act along with other States such as NY and Mass. The environment is fast paced with heavy phone work. Strong customer service, organizational, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.
Essential Functions and Responsibilities
- Investigates and interprets policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim. Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee.
- Responsible for the investigation of the auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information.
- Analyzes the investigation to determine proximate cause, negligence, and damages. Evaluates and adjusts reserves as necessary.
- Prepares dispatch instructions for field personnel to inspect vehicles.
- Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
- Maintains an effective follow-up system on pending files. Prioritize and handle multiple tasks simultaneously. Adjust to fluctuating workload. Advises insureds, claimants, brokers on the status of the claim. Acts as an intermediary between the Company, preferred vendors and customers. Resolves all disputes that may arise.
- Ensures that service, loss and expense control are maintained at all times.
- Adheres to privacy guidelines, law and regulations pertaining to claims handling.
- Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage.
- Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay.
- Other duties as assigned.
Qualifications and Education
- Excellent communication, organization and interpersonal skills.
- Strong customer service, organizational, verbal, and written skills are required.
- Basic personal computer skills including working knowledge of Microsoft Office Suite products.
- Recent college graduates are encouraged to apply!
- A Bachelor’s degree from an accredited four-year college or university is a plus.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We’re currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
Essential Functions and Responsibilities
- Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
- Ensure first call resolution, making the customer experience as seamless as possible.
- Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
- Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
- Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
- Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
- The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.
Qualifications and Education
- Strong interpersonal, communication, and organizational skills.
- Analytical mindset with good decision-making abilities.
- Proficiency in computer skills and data entry.
- High motivation to take ownership and follow up on tasks.
- Flexibility to adapt to a fast-paced, changing environment.
- Ability to work weekdays and rotational Saturdays
- High school diploma required, college degree is a plus!
- Spanish language proficiency is a plus!
What We Offer
- A supportive and empowering work environment where your contributions are valued.
- Opportunities for growth and development.
- Competitive compensation and comprehensive benefits package.
- 4 Weeks of Paid Time Off.
- Paid Training, Licensing, and additional certifications.
- Tuition and Wellness Reimbursement programs.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We’re currently seeking passionate individuals to join our team as Customer Care Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Care Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
Essential Functions and Responsibilities
- Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
- Ensure first call resolution, making the customer experience as seamless as possible.
- Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
- Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
- Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
- Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
- The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.
Qualifications and Education
- Strong interpersonal, communication, and organizational skills.
- Analytical mindset with good decision-making abilities.
- Proficiency in computer skills and data entry.
- High motivation to take ownership and follow up on tasks.
- Flexibility to adapt to a fast-paced, changing environment.
- Ability to work weekdays and rotational Saturdays.
- High school diploma required, college degree is a plus!
- Spanish language proficiency is a plus!
What We Offer
- A supportive and empowering work environment where your contributions are valued.
- Opportunities for growth and development.
- Competitive compensation and comprehensive benefits package.
- 4 Weeks of Paid Time Off.
- Paid Training, Licensing, and additional certifications.
- Tuition and Wellness Reimbursement programs.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
In this fast-paced role, the Personal Injury Protection Representatives adjusts first party personal injury claims according to state compliance requirements and guidelines.
Essential Functions and Responsibilities
- This position will handle Personal Injury Protection claims in multiple states.
- The Personal Injury Protection Claim Representative will receive first reports daily with a priority on patient contact, service, and claim disposition.
- Daily duties include first reports, Image Right tasks, medical bill review, treatment monitoring, reserve assessment and Nursing interaction.
- Maintains an effective follow-up system on pending files, prioritize and handle multiple tasks simultaneously, adjust to fluctuating workload, advises injured parties as to the status of the claim.
- Investigates and interprets policy provisions and conditions to make a coverage determination.
- Functional knowledge of medical terminology and anatomy with a thorough understanding of Personal Injury Protection claim handling regulatory requirements is preferred but not necessary.
- The Personal Injury Protection Claim Representative must have the ability to multitask in time sensitive situations.
- Ensures that service, loss and expense control are maintained at all times.
- Adheres to privacy guidelines, law and regulations pertaining to claims handling.
- Candidates must have strong customer service, organization, verbal and written skills and have the ability to work in a small team environment.
Qualifications and Education
- 3-5 years of previous claims handling experience is required.
- A Bachelor’s degree from an accredited four-year college or university is a plus.
- Basic personal computer skills including working knowledge of Microsoft Office Suite products.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
The Claims Technician is the policyholder’s first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder.
Essential Functions and Responsibilities
- Report accidents policyholders have been involved in by obtaining information over the phone.
- Input accident information into a proprietary system.
- Make decisions on whether or not to re-route a claim or to alert the claim office of a serious injury or major loss.
Qualifications and Education
- High school diploma
- Customer service experience
- Proficient computer skills
- Ability to work in a team environment
- Excellent communication skills
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
The Claims Express associate will work in a team environment to deliver world-class service to auto insurance customers using a variety of available automated processes. This is a great opportunity for an eager person who thrives in a fast-paced work environment.
The primary function of the Claim Express associate is to support customers in basic and simple claims scenarios.
Essential Functions and Responsibilities
- Work in a team environment managing voice and e-mails from customers with active claims.
- Review files assigned to the Express channel to ensure that the case meets the Express handling criteria. If not, transfer the claim to the Property Damage Unit.
- Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions.
- Dispatch or reschedule vehicles to the field, shop or VET unit when applicable.
- Refer complaints or concerns related to the appraisal to the appropriate unit for handling.
- If applicable, use ISO and Lexis Nexis to identify carriers for subrogation.
- Review and document police reports and identify potential injuries.
- Review estimates and input payments.
- Ensure that the proper compliance letters are sent.
- Assist with processing incoming and outgoing mail.
- Assist with special projects.
- Provide leadership to others through example and sharing of knowledge/skills.
- Perform other duties as assigned.
Qualifications and Education
- 1-3 years of customer service or insurance background preferred
- Analytical and problem-resolution skills
- Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet).
- Working knowledge of Claims Pro and Image Right preferred
- Strong knowledge of customer service techniques and processes
- Ability to perform with minimal supervision
- Excellent interpersonal skills
- Ability to multitask and work under pressure.
- Must possess excellent verbal and written communication skills.
- High School Diploma required
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI